Service order clerk job description
Updated March 14, 2024
4 min read
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Example service order clerk requirements on a job description
Service order clerk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in service order clerk job postings.
Sample service order clerk requirements
- Proficiency in MS Office Suite
- Strong understanding of accounting principles
- Experience with inventory software
- Knowledge of data entry procedures
- Experience in customer service
Sample required service order clerk soft skills
- Strong organizational and communication skills
- Excellent problem solving skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Highly motivated and results-oriented
Service order clerk job description example 1
ASSA ABLOY Door Security Solutions - US service order clerk job description
Career Opportunities: Cust Service Large Direct Ord (15403)
Job Description Print Preview
ASSA ABLOY Entrance Systems is considering candidates for a Customer Service Representative role for our Large Direct Order Program in the Lawrence, Kansas area.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam, Crawford, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
Provides a consistently high level of communication to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities such as order processing, invoicing, and customer care, for wholesale customers on the Large Direct Order (LDO) Program.
ESSENTIAL ACCOUNTABILITIES:
+ Coordinates production, distribution, and shipping activities for customers on the Large Direct Order Program.
+ Maintains company policies, procedures, and standard practices for customer operations.
+ Processes wholesale orders and invoices.
+ Maintains accounts/customer files.
+ Collaborates with credit department to ensure compliance with procedure and review accounts.
+ Prepares periodic reports on operations.
+ Responds to all customer requests ensuring that the customer receives prompt and professional service.
+ Utilizes a PC to retrieve customer information, purchase order status, and change customer purchase orders.
+ Achieves and maintains rapport with customers to give them the best possible service.
+ Processes all changes, deletions, and/or additions from the customers.
+ Ensures efficient and accurate processing of orders.
+ Assumes all other duties as assigned by supervisor.
THE MOST IMPORTANT ACTIVITIES PERFORMED:
+ Ensures efficient and accurate order processing and invoicing of orders. Processes all changes, deletions, and/or additions from customers.
+ Achieves and maintains rapport with customers to give them the best possible service.
+ Retrieve customer information, purchase order status, and update sales orders.
+ Collaborates with credit department to ensure proper monetary payments.
PHYSICAL REQUIREMENTS:
+ Light office activities and duties.
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
+ Minimum of two (2) consecutive years of customer service experience is required.
+ Excellent communication and interpersonal skills.
+ Aptitude for learning and retaining product/policy and procedural knowledge.
+ Must be able to work well independently, under pressure, and in a fast paced environment.
+ Ability to prioritize and organize heavy call and administrative volume.
+ Navigator experience is a plus.
+ Technical aptitude is a plus.
+ Proficient with Microsoft Outlook, Excel, and Word.
+ Experience in professional writing and communication.
Let's open the doors to the future - together!
#amarrcarrers
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Job Description Print Preview
ASSA ABLOY Entrance Systems is considering candidates for a Customer Service Representative role for our Large Direct Order Program in the Lawrence, Kansas area.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam, Crawford, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
Provides a consistently high level of communication to both internal and external customers, by telephone, writing and in person, while presenting a professional image. Responsible for activities such as order processing, invoicing, and customer care, for wholesale customers on the Large Direct Order (LDO) Program.
ESSENTIAL ACCOUNTABILITIES:
+ Coordinates production, distribution, and shipping activities for customers on the Large Direct Order Program.
+ Maintains company policies, procedures, and standard practices for customer operations.
+ Processes wholesale orders and invoices.
+ Maintains accounts/customer files.
+ Collaborates with credit department to ensure compliance with procedure and review accounts.
+ Prepares periodic reports on operations.
+ Responds to all customer requests ensuring that the customer receives prompt and professional service.
+ Utilizes a PC to retrieve customer information, purchase order status, and change customer purchase orders.
+ Achieves and maintains rapport with customers to give them the best possible service.
+ Processes all changes, deletions, and/or additions from the customers.
+ Ensures efficient and accurate processing of orders.
+ Assumes all other duties as assigned by supervisor.
THE MOST IMPORTANT ACTIVITIES PERFORMED:
+ Ensures efficient and accurate order processing and invoicing of orders. Processes all changes, deletions, and/or additions from customers.
+ Achieves and maintains rapport with customers to give them the best possible service.
+ Retrieve customer information, purchase order status, and update sales orders.
+ Collaborates with credit department to ensure proper monetary payments.
PHYSICAL REQUIREMENTS:
+ Light office activities and duties.
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
+ Minimum of two (2) consecutive years of customer service experience is required.
+ Excellent communication and interpersonal skills.
+ Aptitude for learning and retaining product/policy and procedural knowledge.
+ Must be able to work well independently, under pressure, and in a fast paced environment.
+ Ability to prioritize and organize heavy call and administrative volume.
+ Navigator experience is a plus.
+ Technical aptitude is a plus.
+ Proficient with Microsoft Outlook, Excel, and Word.
+ Experience in professional writing and communication.
Let's open the doors to the future - together!
#amarrcarrers
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Updated March 14, 2024
Updated March 14, 2024