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Service order clerk skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical service order clerk skills. We ranked the top skills for service order clerks based on the percentage of resumes they appeared on. For example, 68.0% of service order clerk resumes contained data entry as a skill. Continue reading to find out what skills a service order clerk needs to be successful in the workplace.

13 service order clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service order clerks use data entry:

Performed data entry of all purchase orders from distributors, consumers and employees, averaging 300 per week.
Service Order expediter, writer, reviewer, data entry clerk, dispatch clerk, completion clerk.

2. Purchase Orders

Here's how service order clerks use purchase orders:

Received orders (via telephone and mailed purchase orders) from customers (industry, residential, commercial, etc.)
Process outside vendor invoices, and issue purchase orders for the service department and body shop.

3. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how service order clerks use order entry:

Service order entry for business accounts and facility assignment.
Answer order entry calls as needed in call center.

4. Computer System

Here's how service order clerks use computer system:

Entered data through a computer system for service orders for residential and business customers.
Process Service Orders in Computer System Corrected Customer Information in Computer System

5. Customer Orders

Here's how service order clerks use customer orders:

Navigated through database to ensure validity of customer orders.
Received customer orders daily from service representatives.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service order clerks use outbound calls:

Completed outbound calls to/from patients, physicians and pharmacists while ensuring a high level of accuracy and maximizing productivity.
Directed inbound/outbound calls and assisted customers with general inquiries regarding electric and gas pricing.

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7. PowerPoint

Here's how service order clerks use powerpoint:

Assisted in PowerPoint presentations used for business development strategies coordinating the creation of department organizational charts using Microsoft Excel.
Prepare office correspondence and company presentations utilizing Microsoft Word, Excel and PowerPoint.

8. Telephone Services

Here's how service order clerks use telephone services:

Processed orders either adding or removing telephone services.
Proofread, typed, reviewed telephone service orders * Transmitted orders via computer to proper work stations * Make corrections on queries

9. Address Customer Complaints

Here's how service order clerks use address customer complaints:

Address customer complaints and resolve to customer's satisfaction.

10. EDI

Here's how service order clerks use edi:

Processed EDI purchase ordering-credit-debit adjustments.
Created EDI orders, manual orders, rated bills before the invoice process.

11. Customer Inquiries

Here's how service order clerks use customer inquiries:

Key Contributions:*Communicate professionally with all customers*Manage order entry, load planning, shipments and logistics*Answer customer inquiries*Enter data from documents
Analyzed data and responded to customer inquiries and resolved problems while maintaining effective verbal and written professional relationship.

12. IFS

Here's how service order clerks use ifs:

Process all orders on a personal computer utilizing an IFS System.

13. GFEBS

Here's how service order clerks use gfebs:

Answer phones and hand held radios to gather information from customers and mechanics to create service orders through GFEBS software database.

What skills help Service Order Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of service order clerk skills to add to your resume

The most important skills for a service order clerk resume and required skills for a service order clerk to have include:

Data Entry
Purchase Orders
Order Entry
Computer System
Customer Orders

Outbound Calls
PowerPoint
Telephone Services
Address Customer Complaints
EDI

Customer Inquiries
IFS
GFEBS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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