How To Become A Service Support Supervisor: What It Is and Career Path

What is a service support supervisor and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Andrew Gilliam

Assessing and overseeing customer service staff is a major duty of the service support supervisor. You are responsible for providing regular feedback to the customer service staff. As long as you hold this position, you will be expected to strategize and monitor the daily activities of customer service operations.

You will also be charged with the responsibility of assisting customer service staff duties where it is required. The provision of an excellent way to solve customers' complaints is part of your responsibility. Plus, you will be expected to maintain correspondence and operational reports and also communicate promotional offers to customers. In all, your supervisory role is to ensure that an excellent relationship system is met by training staff in the area of customer service.

The skills required of a service support supervisor include proficient computer skills, strong people skills, excellent communication skills, and excellent phone etiquette. A bachelor's degree holder in psychology or management majors can find employment as a service support supervisor. The average yearly salary of a service support supervisor is $54,129 annually.

What general advice would you give to a service support supervisor?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.

ScoreService Support SupervisorUS Average

Salary

4.4

Avg. Salary $56,433

Avg. Salary $59,228

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.30%

Black or African American 9.72%

Hispanic or Latino 18.88%

Unknown 4.73%

White 60.73%

Gender

female 54.61%

male 45.39%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a service support supervisor

Explore service support supervisor education requirements

Most common service support supervisor degrees

Bachelor's

58.1 %

Associate

19.8 %

Master's

11.4 %

Start to develop specific service support supervisor skills

Skills	Percentages
Customer Service	20.95%
Support Services	14.22%
Patients	12.31%
Data Entry	5.96%
Direct Supervision	5.61%

Complete relevant service support supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service support supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service support supervisor based on U.S. Bureau of Labor Statistics data and data from real service support supervisor resumes.

Research service support supervisor duties and responsibilities

Experience managing complex logistics operations in remote and austere environments.
Recruit transportation contract providers to serve clients receiving Medicaid.
Monitor spending to ensure services are provide are Medicaid eligible transportation services.
Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.

Prepare your service support supervisor resume

When your background is strong enough, you can start writing your service support supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service support supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service support supervisor resume templates

Build a professional service support supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service support supervisor resume.