How to hire a servicer

How to hire a servicer, step by step

Here's a step-by-step servicer hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a servicer job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new servicer
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your servicer job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a servicer for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A servicer's background is also an important factor in determining whether they'll be a good fit for the position. For example, servicers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of servicers and their corresponding salaries.

   Type of Servicer	Description	Hourly rate
   Servicer	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$10-45
   Customer Care Representative	A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer... Show more	$12-19
   Call Center Representative	Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • CDL
   • Safety Procedures
   • Engine Oil
   • Doff
   • Property Taxes

   Responsibilities:

   • Service all vehicles, as well as RV's.
   • Service and replace filters IAW lube orders.
   • Install stereo systems and perform tinting of car windows.
   • Create an on-site RV service for customers with emergencies during camping.
   • Mount and dismount tires, perform brake, battery, tire and suspension checks.
   • Armore car transport of bank liabilities from and to customers locations and replemishment of ATM machines cargo.

3. Make a budget

   Including a salary range in your servicer job description is a great way to entice the best and brightest candidates. A servicer salary can vary based on several factors:

   • Location. For example, servicers' average salary in mississippi is 62% less than in district of columbia.
   • Seniority. Entry-level servicers earn 77% less than senior-level servicers.
   • Certifications. A servicer with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a servicer's salary.

   Average servicer salary

   $46,047yearly

   $22.14 hourly rate

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   Entry-level servicer salary

   $22,000 yearly salary

   Updated January 22, 2026

4. Writing a servicer job description

   A servicer job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a servicer job description:

   Servicer job description example

   Job Title
   Chemiker/ in als Service Ingenieur (m/w/d)
   Location(s)
   Germany - Remote Rodgau
   Priorities and Objectives
   Perform field service as advised by the coordinators in conjunction with the Service / Team Leader. Carry out installation, maintenance and repair of the Diagnostics instrument portfolio. Provide first line onsite user training on Diagnostics systems.Organising routine maintenance allocated on a monthly basis.At the request of the Service /Team leader, perform service on behalf of PerkinElmer overseas offices, at sites of overseas customers Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.Align personal working practices with the department's performance targets.Maintain personal service spares issued and inventory records. Ensure all anomalies are quickly and effectively reported and resolved.Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
   
   Qualifications
   Bachelor's Degree, HNC or equivalent in Electronic Engineering + Chemistry / Biology to senior school level.Full Driving Licence
   
   Experience Requirements
   3 to 5 years experience in a related Customer Service Environment.Experience with immunoassay systems in a clinical environment would be an advantage, together with experience on HCS systems & Liquid Handling, although full training will be given.Broad understanding of Prenatal and Neonatal Screening as well as PerkinElmer Diagnostics Systems an advantage Expert PC user with a knowledge of Microsoft OS (XP, 7), ability to network PCs and an appreciation of Laboratory Information Systems.Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications.Excellent people management and motivational skills Excellent verbal and written communication skills.Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.Negotiating and influencing skills Understanding of excellent Customer Service

   Copy this example

   

5. Post your job

   To find servicers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any servicers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level servicers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your servicer job on Zippia to find and recruit servicer candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit servicers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new servicer

   Once you've decided on a perfect servicer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new servicer. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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