Shelter case manager job description

The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress for a 140 bed men’s homeless shelter. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing. Proof of COVID-19 vaccine is required.

DUTIES & RESPONSIBILITIES:

• Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals.
• Meet weekly with client to assist with the achievement of individual service plan goals.
• Coordinate services with Housing Specialist, other staff and external partners
• Provide advocacy for individual clients around entitlements and services.
• Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funding source guidelines and procedures.
• Complete Housing applications (both written and computer generated) for clients based on their individual needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
• Perform other related duties.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Bachelor Degree in Social Work or Human Services Field considered with 5 years of case management experience working with the homeless, mentally ill, substance abuse and/or low income populations. Bilingual a plus. Strong relationship building skills required. Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi-task and follow-up on a timely basis. Strong PC skills required including Word and Excel.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.

Powered by JazzHR

PGXHL1Ut0y

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 12,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 60 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.

To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary:

We are seeking a Case Manager (CM) to work collaboratively as part of a multi-disciplinary team and provide comprehensive case management services to homeless individuals. These services include, but are not limited to, benefits (SSI, General Relief), housing, primary and other health care, and social and psychiatric services. As the Case Manager you will follow individual patients through a course of treatment while identifying barriers for further care and participating in treatment and discharge planning. In this role you will also accompany patients to appointments as needed, provide training and assistance in decision- making, vocational guidance, skills building, problem solving, and support in both crisis and non-crisis situations.

Responsibilities:

• Participate as a member of multidisciplinary care team to provide comprehensive case management services, including outreach to individuals experiencing homelessness; participate in city-wide network of case management for individuals experiencing homelessness; identify and develop cooperative working relationships with providers of care and AmeriCorps members, as well as services to homeless persons, such as organizing cancer screening health fairs
• Follow patients through the entire course of treatment, whether inpatient, outpatient, or in the community and provide them the education they need; provide service coordination and linkage, including benefits (i.e., SSI, Medicaid), housing, health care, social and behavioral health services, and all other necessary services; provide prevention, intervention, and development of a crisis plan with patients; assist patients with setting up transportation
• Participate in ongoing quality improvement endeavors, in the identification of and care planning for high risk/enhanced care patients, and in the discharge planning from medical acute care and behavioral health facilities to facilitate continuity of care; foster empowerment and recovery, including linkages to peer support and self-help groups
• Provide outreach (to shelters, patients’ homes, day program, inpatient unit) to clients as needed to facilitate all of the above
• Participate in regional CSP provider meetings as assigned; attend clinic staff meetings and team meetings

Qualifications:

• 1-2 years of experience working with individuals experiencing homelessness and knowledge of the network of services available to individuals experiencing homelessness; problem solving skills required
• BA/BS preferred; behavioral health or social services related degree
• Excellent verbal and written English communication skills required, problem solving skills required
• Bilingual in Spanish/English strongly preferred, additional compensation for demonstrated verbal proficiency in Spanish and English

Compensation and Benefits:

• The compensation starts at $22.07 per hour and increases with years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation , health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of $7,500 added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: For the protection of our workplace and patients, BHCHP requires all staff to be fully vaccinated against Covid-19. Proof of Covid-19 vaccination(s) is required for employment. All candidates offered employment will be given details about how to demonstrate receipt of vaccination.

Powered by JazzHR

bl NHfEplFu

Housing Case Managers provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people in their homes, utilizing a housing first approach, understanding people who have experienced chronic homelessness require additional support to achieve positive tenancies. This full-time position provides on-going case management support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of participant needs. Willingness to transport clients and their belongings in personal vehicle as well as meeting with clients through community outreach. Bachelor’s Degree and/or relevant experience is required, Master’s Degree in social work or related field preferred and/or 2+ years direct care experience in related field. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.

Essential Responsibilities:

• Provide outreach and assessment in the community as deemed necessary by supervisor or other administrator within the organization.
• Evaluation and assessment of referrals, utilizing a housing first framework and understanding the barriers to house people experiencing homelessness.
• Collaborate with FBMS shelter staff to foster a smooth transition for guests moving out of shelter and into permanent supportive housing.
• Collect and maintain data-based statistical information, maintain accurate case records in a timely fashion.
• Set up and maintain accurate case files as well as adhere to requirements as determined by program funders.
• Create and implement participant-centered individual service plans within required time frame with an emphasis on participant goals.
• Monitor participant progress and complete assessments in order to identify participant’s strengths, needs, barriers and goals in order to sustain housing and increase self-sufficiency.
• Educate participants on activities of daily living as necessary and refer to providers as needed.
• Complete home visits as well as assist participants to access community resources, schedule and attend appointments (some transporting is required).
• Locate and secure housing opportunities for participants often within a short window of identified time.
• Network and maintain positive working relationships with local landlords, property managers, housing authorities, social service organizations and state agencies.
• Provide support, facilitate crisis intervention, mediation and service coordination when necessary.
• Collaborate with internal and external partners.
• Participate in regularly scheduled supervision, agency and community meetings and trainings when required.

• Skills & Competencies:

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.
  
  
• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.

• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co-workers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.

• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).

• Job Knowledge: Possesses the practical and technical knowledge required on the job.

• Attendance: Acceptable overall attendance record, consistently at work and on time.

• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.

• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.

• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.

• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Travel: Local travel may be required. Valid driver’s license and good driving record required.

• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.
  
  

1. Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.