Shelter manager job description

*BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES*

*Hourly Rate: Up to $17 per Hour.*

Working for Holy Cross Services isn't just a job, it's a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees *AND** *their family members.

The Shelter Security will be responsible for ensuring the safety and security of all participants, staff, and property at the Emergency Shelter Facility. The primary objective is to direct flow, detect, deter and report all incidents. This position reports to the Operations Manager and/or the Division Director.
*Requirements: *

* Practices the Agency's treatment model, ethics, standards of conduct and procedures.
* Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and sound judgement to minimize challenging or aggressive behaviors.
* Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage Participants to comply with facility policy and procedures.
* Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage participants to comply with facility policy and procedures.
* Control access at the main entrance by screening all participants, and visitors, utilizing Metal Detector, Security Wand and search bags to detect and prevent weapons and other prohibited items from entering the site.
* Responsible for teaching, modeling, practicing, supporting, and articulating the Agency's treatment philosophy to participants, volunteers, donors and other staff.
* Responsible for communicating agency procedures and expectations, including housing expectations to clients.
* Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners.
* May be responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
* Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
* Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
* Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
* Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by one's supervisor.

*Qualifications: *

* Minimum of HS diploma/GED required. Associates degree preferred. 1-2 Years Security/Monitoring experience preferred.
* Lived experience with homelessness strongly preferred.

*Benefits: *
In addition to a competitive salary, we offer:

* Employer-Funded Health Benefits
* Vision
* Dental
* Wellness Benefit
* Public Loan Service Forgiveness Program (Student Loan Forgiveness)
* Generous Time Off Benefits
* Disability & Life Insurance

*HELP BRING HOPE TO MICHIGAN FAMILIES*

_Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual's qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices._

_Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system, yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply._

_Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed._

Job Type: Full-time

Pay: Up to $17.00 per hour

*Title: Cold Weather Shelter Overnight Staff *

The Cold Weather Shelter overnight staff person will provide the sense and physical presence of a secure environment for the shelter guests and volunteers during the overnight hours from 10:30pm to 7:30am.

*Duties and Responsibilities*:
* Work in cooperation with the shelter administrator, manager, and staff to provide consistency for the shelter guests and volunteers.
* Maintain order and safety in the shelter overnight and during the morning.
* Actively seek to prevent violence, excessive noise, and other infractions of rules.
* Regularly patrol the sleeping areas and restrooms throughout the night.
* Control access to the shelter overnight and ensure all entrances are secure.
* Thoroughly document incident reports and deliver them to the shelter resident in a timely manner.
* Write a daily shift report and email to the Reach team at the end of each shift.
(This includes barrings, concerns, maintenance requests, or any other needs)

* Remain awake through the night while overnight volunteer sleeps.
* Ensure all shelter residents leave the shelter by 7 AM daily.
* Use professional and courteous language at all times, including interactions that involve correcting residents for issues such as chores, personal space tidiness, personal hygiene, and poor attitude.
* Assist with any other housekeeping or organizational shelter needs as needed.

*Job Qualifications: *
* HS Education required
* Experience and sense of comfortability working with clients with complex issues of homelessness preferred (i.e., substance abuse & mental health disorders)
* Ability to interact positively with volunteers, shelter residents and staff.
* An understanding of and respect for the diversity within a community.
* Ability to make decisions in high pressure situations.
* Ability to get to work for assigned shift regardless of rain, sleet, or snow.
* Ability to use PC and MS office preferred.

*Schedule & Benefits: *
* Seasonal PT average of 20 hours per week position (October-April)
* Shift is Tuesday and Wednesday from 10:30pm to 7:30am (October- April)
* Additional evening shifts optional
* Attend staff and shelter meetings on Thursdays 4-6 pm, preferred but optional
* Flexibility to cover for another shelter staff person as needed
* $17/hour

Reach of Washington County is an Equal Opportunity Employer *. *

Job Types: Temporary, Part-time

Pay: From $17.00 per hour

Benefits:
* Paid time off
Schedule:
* 10 hour shift
* 8 hour shift

COVID-19 considerations:
Masks are optional. Routine sanitizing of high traffic areas, and follow universal precaution procedures.

Ability to commute/relocate:
* Hagerstown, MD 21740: Reliably commute or planning to relocate before starting work (Required)

License/Certification:
* Driver's License (Preferred)

Shift availability:
* Overnight Shift (Required)

Work Location: One location

It's a great feeling to work for a company that does so much good for others around the world!

Company: Compass Connections

Program: Shelter

Location: Onsite

Position title: Shelter Manager - Bilingual

Reporting to: Associate Program Director

FLSA: Exempt

Pay Grade:

ORR approved additional incentive pay at $5 per hour through 12.31.2022 or until funds are no longer available. Pay rate has been adjusted to reflect this approved pay change.

Classification: Full-Time

Supervises: Zone Supervisor(s), Unit Managers, Direct Care Worker(s), depending on the organizational structure of the program

SCA Class: No

Memberships: N/A

Academic Req: Required - Associate degree or bachelor's or undergraduate degree from an accredited program/university preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Preferred - Graduate degree from accredited program/university in a related field

Certifications: First aid, CPR, Emergency behavior intervention

Work experience: Required - One (1) year of related experience and/or training; Preferred - Two (2) plus years of related experience and/or training

Critical Action Items & Measurable Deliverables:

Meet all federal and state regulatory guidelines and standards that are applicable to this position. Supervise development of shift schedules and staff assignments. Monitor zone supervisors to ensure that daily progress and activities are documented completely and accurately and in compliance with agency policies and procedures. Assist with orientation of new children and staff. Provide input into development of treatment plans as appropriate. Maintain knowledge of positive child management techniques including verbal redirection, de-escalation, and containment. Plan, organize and supervise activities for children in accordance with the daily activity schedule. Maintain a secure campus environment by making rounds as required and using proper application of radio communication protocols including responding to all radio calls. Be a positive role model for the service population. Work evenings, weekends and holidays as needed or requested by the position supervisor. Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency. Maintain confidentiality in all areas of the service population and program operations. Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.

Other Responsibilities:

Supervise zone supervisors assigned to this position to ensure staffing levels meet each child's physical, social, emotional, educational, and recreational needs and comply with contract and regulatory standards and requirements. Schedule appointments for children and follow-up to ensure each child's essential needs are met. Develop and maintain effective working relationships with personnel and/or other professionals including law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles and other program resources and address issues and problems as needed. Frequently traverse from one area of the physical plant to another. Communicate effectively in writing and verbally in English and Spanish. Meet all pre-determined deadlines required by program supervisor and federal partners.

Requirements:

Pass a pre-employment drug screen and random drug screens throughout employment. Provide proof of work eligibility status upon request. Pass a pre-employment and biennial criminal background checks. Demonstrate the ability to:

Respond sensitively and competently to the service population's cultural and socio-economic characteristics.

Work collaboratively with other staff members, service providers and professionals.

Communicate effectively in writing and verbally in English and Spanish.

Work in a fast-paced environment and maintain emotional control and professional composure at all times.

Maintain computer literacy required to meet the responsibilities of the position.

Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

Demonstrate a working knowledge of all Compass Connections policies and procedures.

_______________________________________________________ ______________________________

Employee Signature* Date

* Signature confirms employee presented with and understands position description

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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