How to hire a shift lead manager

How to hire a shift lead manager, step by step

Here's a step-by-step shift lead manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a shift lead manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new shift lead manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your shift lead manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a shift lead manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A shift lead manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, shift lead managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of shift lead manager salaries for various roles:

   Type of Shift Lead Manager	Description	Hourly rate
   Shift Lead Manager	Food service managers are responsible for the daily operation of restaurants and other establishments that prepare and serve food and beverages. They direct staff to ensure that customers are satisfied with their dining experience, and they manage the business to ensure that it is profitable.	$12-21
   Manager On Duty	A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions... Show more	$12-25
   Hourly Manager	An hourly manager will lead and supervise a team of employees. As an hourly manager, you will maintain the shift operations you are assigned to and keep staff informed of operational issues... Show more	$12-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Math
   • Management
   • Food Safety
   • Cleanliness
   • Leadership
   • Inventory Management
   • Customer Complaints
   • POS
   • Customer Service
   • Bank Deposits
   • Daily Sales
   • Food Cost
   • Inventory Control
   • Cash Drawers

   Check all skills

   Responsibilities:

   • General lead server duties and some bartending and managing.
   • Manage FOH to insure all guests are happy and well taken care of.
   • Recognize for solid business acumen and performance excellence and promote to primary trainer for server and bartending staff.
   • Maintain proper staffing, excellent money management skills, ensure quality customer satisfaction, and uphold a positive work environment.
   • Recognize for solid business acumen and performance excellence and promote to primary trainer for server and bartending staff.

3. Make a budget

   Including a salary range in your shift lead manager job description is a great way to entice the best and brightest candidates. A shift lead manager salary can vary based on several factors:

   • Location. For example, shift lead managers' average salary in florida is 42% less than in california.
   • Seniority. Entry-level shift lead managers earn 41% less than senior-level shift lead managers.
   • Certifications. A shift lead manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a shift lead manager's salary.

   Average shift lead manager salary

   $16.61hourly

   $34,547 yearly

   ---

   Entry-level shift lead manager salary

   $26,000 yearly salary

   Updated December 15, 2025

4. Writing a shift lead manager job description

   A good shift lead manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a shift lead manager job description:

   Shift lead manager job description example

   • Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”) • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service • Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided • Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor • Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system • Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines • Check shipments for discrepancies/shortages and record any discrepancies in the POS system • Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift • Supervise and delegate tasks to Game Advisors in absence of management
   
   Job Type: Part-time
   Pay: $8.50 - $11.88 per hour
   
   Benefits:
   * Flexible schedule
   Shift:
   * Day shift
   * Night shift
   Weekly day range:
   * Weekend availability
   
   Work Location: One location

   Copy this example

   

5. Post your job

   To find the right shift lead manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with shift lead managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit shift lead managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your shift lead manager job on Zippia to find and recruit shift lead manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with shift lead manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new shift lead manager

   Once you've selected the best shift lead manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new shift lead manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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