Shuttle fitting supervisor job description

Basic Function - Assist in the day-to-day management of a shuttle operation ensuring that operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
Responsibilities

* Participate in programs to improve client and customer satisfaction.
* Assist in the management of day-to-day activities of the assigned locations.
* Assist with management duties as assigned.
* Courteously assist customers.
* Assist in the maintenance and repair of equipment and any general maintenance tasks as directed by the Facility Manager.
* Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
* Assist with cleanup of debris, water, oil spills and etc. Substitute for any position, if necessary.
* Have a thorough knowledge of all areas of the shuttle operation, transportation route, major streets, landmarks and freeways in the area of the garage.
* Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience. Prior supervisory experience with a DOT-regulated shuttle operations preferred.

License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver's License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.

DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

The Details

Pay Rate: $20.42/an hour

Location: Sacramento Airport

Hours: Thursday-Monday 11:30am-8:00pm

Requirements:

* Must have Class B License
* Must have medical endorsement
* Must have passenger endorsement
* Must have experience driving shuttles with air brakes

The Shuttle Supervisor helps to oversee the operations of a location(s), under the direction of the Director of Operations to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Transportation Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

* Lead, direct, and develop team of shuttle drivers in Sacramento California.
* Manage, plan, schedule, train and direct the activities of on-site shuttle drivers.
* Identifying high potential employees to support the organization's continued growth.
* Ensure drivers are driving the proper routes and hitting the scheduled pick up times while keeping on schedule.
* Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
* Responsible for executing plan for the opening of newly assigned locations.
* Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
* Oversee the transition of newly assigned locations from acceptance of contract through opening of location ensuring client satisfaction.
* Responsible for developing client relationships and business retention.
* Organize and narrate parking management skills for Assistant Managers and Team Leaders.
* Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
* Assist the region with the operations preparation for potential new locations including rate surveys, ticket pulls, etc.
* Daily, Weekly, Monthly, and Annual financial and operational reports as required.
* Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
* Participate in labor contract management if applicable to assigned location(s).
* Communicate effectively with all required entities regarding operation emergencies.
* Organize and manage the oversight of event operations within LAZ Parking.
* Assist with the monitoring, review, and analysis of the market rate structure.
* Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
* Additional related duties as assigned.

Education:

Bachelor's Degree or equivalent work experience.

Experience:

* Must have experience working and supervising a shuttle program with Class B drivers
* Must have experience with DOT compliance with regards to CHP inspections
* Must have experience with the regular maintenance and 45 day inspections of the shuttle program
* 1+ years in Management role.
* Proficiency with Excel, Word, Power Point and General Microsoft Office Applications.
* Experience working with financial statement/accounting, P&L reports and budgeting.
* Schedule flexibility in order to meet operational needs. This will require occasionally working outside of regularly scheduled hours.
* Parking management experience is preferred but not required.

Skills:

* Ability to seek improvement and create an environment of idea sharing and creative problem solving. Ability to encourage open expression of ideas and opinions.
* Strong customer service skills and abilities.
* Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
* Strong ability for problem-solving.
* Excellent teambuilding and interpersonal skills.
* Ability to work independently and multi-task.
* Ability to communicate professionally and effectively with all levels of the organization.
* Ability to interpret policies, procedures, and standard business practices.
* Demonstrates a sense of urgency and timeliness.

Physical Demands:

* Able to work in the elements - heat, wind, snow, rain, etc.
* Ability to lift, push and pull at least 25 pounds.
* Ability to stand, walk and run for extended periods of time.
* Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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