Capacity Planning jobs near me - 489 jobs

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You'll Do: Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan's support into an award-winning, best-in-class organization What We're Looking For: 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets Extensive domestic and international travel required Preferred Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$255,000-$400,000 USD

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. Monitor production environments for anomalies and address issues utilizing standard observability tools. Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills Formal training or certification on software engineering concepts and 3+ years applied experience 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. 3+ years of experience troubleshooting, resolving, and maintaining information technology services. 3+ years of UNIX and Control-M experience. Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. Must be strong in BW, BO, and have BPC experience. Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. Experience with observability and monitoring tools and techniques. Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, and Skills Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. Demonstrated success in a fast-paced, dynamic production support environment. Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. Financial Services industry experience preferred. Experience in SAP ERP, SAP CO, and SAP FI preferred. Working understanding of public cloud environments.

The Process Excellence Manager drives global process standardization, optimization, and digitalization across Materials Management, Production Planning & Scheduling, and Purchasing in a multi-site Engineer-to-Order (ETO) and Configure-to-Order (CTO) environment. The role ensures efficient and scalable supply chain execution, balancing flexibility with control to support on-time delivery, cost efficiency, and customer responsiveness. Responsibilities: 1. Process Design and Optimization Map, analyze, and redesign core business processes across materials management, planning, and purchasing functions. Standardize global processes, ensuring alignment with best practices and business objectives. Lead process improvement initiatives using Lean, Six Sigma, and value stream mapping methodologies. Develop and maintain process documentation, SOPs, and governance frameworks. 2. Materials Management and Planning Define and optimize materials planning logic (MRP, reorder strategies, lead-time settings, safety stock parameters). Improve master data accuracy and standardization across sites. Enhance demand/supply balancing and rescheduling processes to reduce shortages and excess inventory. Drive adoption of advanced planning tools and analytics. 3. Production Scheduling Excellence Establish standardized scheduling principles and performance metrics (e.g., adherence, frozen zones, constraint management). Partner with plant schedulers to improve visibility and synchronization between order entry, engineering release, and production execution. Support implementation of digital scheduling or finite capacity planning solutions. 4. Purchasing and Supplier Collaboration Streamline sourcing and purchase order processes to improve responsiveness and compliance. Define and roll out supplier performance metrics and feedback mechanisms. Lead initiatives to integrate suppliers into planning visibility (e.g., portal, EDI, or planning collaboration tools). Support global procurement strategy execution and purchasing process automation. 5. Performance Measurement and Reporting Develop KPIs to measure process efficiency, material availability, and schedule adherence. Lead regular process reviews and continuous improvement cycles. Implement root cause analysis frameworks for chronic planning or purchasing issues. 6. Systems, Tools, and Data Enablement Collaborate with IT/ERP teams to improve planning and procurement system functionality (ERP, APS, MRP, supplier portals). Champion digital transformation and data-driven decision-making. Ensure consistent global use of tools and templates across all sites. 7. Change Management and Training Drive organizational adoption of new processes and tools through structured change management. Develop training materials and conduct workshops for global teams (planners, buyers, schedulers, and materials managers). Foster a culture of continuous improvement and operational discipline. Qualifications: Education: Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (Master's preferred). Experience: 8+ years in supply chain, production planning, or materials management roles. Proven experience in ETO/CTO manufacturing environments. Experience leading global or multi-site process improvement initiatives. Skills: Strong understanding of ERP/MRP systems (SAP, Oracle, Infor, or similar). Proficiency with process improvement tools (Lean, Six Sigma, Kaizen). Excellent analytical, facilitation, and project management skills. Strong communication and stakeholder management across global teams. Familiarity with advanced planning systems and digital transformation initiatives.

Key responsibilities • Serve as primary onshore point of contact for the customer on all testing and quality topics. • Define and own test strategy, approach and exit criteria across functional, API, regression and performance testing. • Lead, mentor and coordinate offshore/nearshore test teams to deliver test plans, test execution, automation suites and defect management. • Drive automation strategy: framework selection, design patterns, CI/CD integration, maintenance practices and metrics. • Work closely with product owners, development leads and release managers to prioritize test coverage, risk areas and release readiness. • Implement and report on QA metrics and dashboards to the customer and internal stakeholders • Ensure test environments, data and tooling are available and managed across locations, coordinate environment readiness with DevOps. • Manage test estimates, capacity planning and delivery timelines • Escalate risks and propose mitigation plans. • Facilitate test reviews, sprint ceremonies, UAT planning and defect triage meetings. • Promote best practices in test automation, continuous testing and shift-left testing across teams. "

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Business, Civil Engineering, City Planning or related 10. 10+ years of experience in site selection and data center or other capital project or infrastructure development 11. Experience leading real estate negotiations including contract formation and contract negotiations 12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 14. Experience communicating commercial, market and contractual details to all organizational levels 15. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 16. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $188,000/year to $256,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

The application window is expected to close on: 12/25/25 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Preferred Location: Remote within USA, Austin-TX and RTP-NC Meet the Team Be part of the Cisco IT Data team, where technology, innovation, and collaboration drive real business value. Our team is at the forefront of designing and delivering scalable, secure, and advanced solutions that enable data-driven decision-making for Cisco's global business. We believe in a culture of curiosity, creativity, and continuous learning, where team members are empowered to experiment and bring new ideas to life. Your Impact As a senior Software Engineer focused on Data Platform, you will be a key leader in designing, developing, and enhancing Cisco's next-generation data platforms and services. You'll set technical direction, partner with architects, data engineers, and business stakeholders, and ensure our platforms deliver reliability, scalability, and high performance. Your expertise will directly enable advanced analytics, machine learning, and real-time data products for Cisco's critical business operations. Key Responsibilities *Architect and lead development of scalable, secure, and highly available data platform components, including ingestion frameworks, data processing engines, and data access services. *Design and implement core platform services for data storage, transformation, discovery, and governance, leveraging modern cloud-native technologies. *Set engineering standards for code quality, CI/CD, monitoring, documentation, and platform security across the data platform team. *Collaborate cross-functionally with data engineers, analytics teams, architects, and business partners to translate requirements into robust platform capabilities. *Drive platform modernization initiatives, evaluating and integrating new technologies (e.g., Snowflake, BigQuery, Airflow, DBT, Informatica, Kubernetes) for improved efficiency, cost, and scale. *Champion automation and observability--enabling self-service, monitoring, and incident response for all data platform services. *Mentor and coach engineers, fostering a culture of technical excellence, innovation, and knowledge sharing. *Ensure data governance, security, and compliance best practices are embedded in platform design and operation. *Lead platform reliability efforts, including performance optimization, capacity planning, disaster recovery, and high availability solutions. Minimum Qualifications *Bachelor's or Master's degree in Computer Science, Engineering, or related field. *10+ years of professional software engineering experience with a strong focus on data platforms, large-scale distributed systems, or cloud-based data solutions. *Deep proficiency with cloud platforms(AWS, GCP, or SnowFlake) and modern data architectures. *Advanced programming skills in Python, Java, or similar languages. *Proven experience building and operating data platforms, data lakes, or enterprise data warehouses. *Expertise in RESTful API design, microservices, data processing frameworks, and integration patterns. *Hands-on experience with CI/CD pipelines(e.g., Jenkins, GitLab CI), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation). *Strong experience with data pipeline orchestration tools(Airflow, DBT, Informatica) and cloud-native storage (Snowflake, BigQuery). *Strong background in monitoring, observability, and automation. *Demonstrated success in Agile/Scrum environments and leading technical projects. Preferred Qualifications *Experience with real-time/streaming data platforms(Kafka, Pub/Sub) and large-scale ETL processes. *Familiarity with data governance, security, and compliance frameworks. *Knowledge of AI/ML platform integration and support for analytics workloads. *Experience optimizing cost, performance, and scalability in cloud-based data environments. *Strong communication, influencing, and mentorship abilities. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $149,100.00 to $218,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

What We Do Roo (************ has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets. Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!Summary The Director of Sales Operations is a senior leader responsible for architecting, scaling, and optimizing the systems, processes, and insights that power Roo's revenue engine. This role oversees the full Sales Operations strategy, partnering closely with Growth, Data, Finance, and Marketplace leadership to ensure predictable forecasting, high-quality data infrastructure, and strong cross-functional alignment across all marketplace teams. This leader owns sales compensation design, HubSpot governance and automation, sales forecasting, market-level performance analytics, and the operational frameworks that support both day-to-day execution and long-term strategic planning. They will build and lead a high-performing Sales Ops team while driving operational rigor, data accuracy, and consistency across our revenue motions. The Director of Sales Operations plays a critical role in enabling scalable growth for the business, ensuring the systems and insights underpinning our sales engine are robust, efficient, and aligned to company objectives. Core Responsibilities Sales Operations Leadership & Strategy Build and own the long-term Sales Operations strategy aligned to Roo's revenue growth, GTM model, and marketplace dynamics. Establish scalable processes, standards, and systems across supply and demand-facing teams. Serve as the primary operational thought partner for the CRO, SVP Marketplace and management team. Define and manage the roadmap for CRM architecture, automation, and workflow optimization (HubSpot). Drive operational readiness for monitoring supply/demand, product initiatives, and GTM expansions. Sales Forecasting & Revenue Predictability Oversee all forecasting activities in partnership with Finance and Data. Implement multi-level forecasting (bottom-up, top-down, weighted pipeline, trend-based). Develop dashboards and reporting structures to support monthly pipeline reviews and KPI tracking. Establish clear methodologies for pipeline hygiene, data integrity, and forecasting accuracy. Sales Compensation & Performance Management Own end-to-end compensation design, governance, and quarterly/annual comp planning. Develop scalable, transparent commission structures aligned with revenue goals and market conditions. Oversee quota setting, territory design, rep capacity modeling, and incentive administration. Partner with People Ops and Finance to ensure compliant and timely payouts. Cross-Functional Collaboration & Alignment Partner deeply with Finance, Data and Growth teams to ensure strong data integrity and actionable insights. Collaborate with marketing and BD leadership on end-to-end lead management, routing, and funnel optimization. Create aligned SOPs between Sales, Marketing, Growth, and Customer Success. Support cross-functional strategic initiatives, including OKR planning and cross-team capacity modeling. Operational Excellence & Tooling Own HubSpot configuration, governance, and optimization as the system of record for sales. Drive automation across reporting, lead management, account health, and performance metrics. Evaluate, implement, and integrate additional sales tech stack tools as needed. Ensure high adoption and enablement through structured training and documentation. Team Leadership & Development Lead, mentor, and develop a high-performing Sales Ops team (including managers and ICs). Establish clear KPIs, operating cadences, and accountability mechanisms. Foster a culture of continuous improvement, operational rigor, and data-driven decision making. Qualifications Required 10+ years in Sales Operations, Revenue Operations, or Sales Strategy roles, with at least 5 years leading teams. Experience in B2B SaaS, marketplace, or startup environments where GTM motion, CAC/LTV, and field strategy are critical. Expert-level knowledge of HubSpot CRM design, sales automation, reporting, and lifecycle configuration. Deep experience owning sales forecasting, pipeline management frameworks, and revenue predictability. Demonstrated success designing sales compensation plans, quotas, and performance incentive systems. Strong experience collaborating with Data and Finance teams on reporting, ETL/data source issues, attribution, and forecasting. Ability to set vision and drive from strategy to execution in ambiguous, fast-moving environments. Exceptional analytical problem solving with mastery of spreadsheets, dashboards, and data interpretation. Excellent written and verbal communication skills with the ability to influence executive stakeholders. Preferred Experience scaling Sales Ops teams from early stage to growth phase. Experience in online marketplaces or multi-sided platforms. Familiarity with field operations, capacity planning, and GTM design across both supply & demand motions. Experience with advanced forecasting models or RevOps tools (Clay, BoostUp, Gong, etc.). Success in This Role Looks Like Predictable, consistent forecasting accuracy across all revenue teams. Highly optimized HubSpot architecture with strong adoption and data hygiene. Clear, scalable processes for the full sales lifecycle, from lead capture to retention. A confident, aligned partnership between Sales Ops, Growth, Data, Finance, and Marketplace leadership. A strong Sales Ops team executing against an evolving roadmap with clarity and accountability. Success Indicators (First 12 Months) 1. Clear Daily Prioritization in HubSpot Every frontline seller and AM can log into HubSpot and immediately see an accurate, prioritized task list, based on SLAs, pipeline stage, account health, and market maturity. Adoption >90% and demonstrated improvements in follow-through (task completion, outreach cadences, etc.) 2. Unified, Market-Level Growth Operating Model Standardized dashboards and forecasting models for each active market (supply, demand, conversion, pricing signals). This model becomes the single source of truth for CRO, Growth, and Data (this can be negotiated with Albert) 3. Fully Systematized Lead Management + Routing End-to-end funnel architecture redesigned and automated in HubSpot. Clear SLAs defined and automatically enforced (alerts, escalations, task creation). Demonstrable improvement in lead response times and conversion rates. 4. A Quota-to-Cash Compensation Engine That Works Smoothly All comp plans redesigned using best-practice models. Quarterly payouts occur with no escalations and Reps report high clarity around how they earn, and Finance validates predictability in commission accruals via eNPS and quarterly people team surveys 5. Forecast Accuracy ↑ and Forecast Variability ↓ Team delivers consistent forecast accuracy within an agreed margin. Forecasting moves from reactive to trend-driven: supply/demand forecasts, AM book growth, pipeline forecasts, territory-level projections. 6. Data Integrity Foundation Fully Stabilized Key CRM fields standardized, deduplication automated and consistent. Data quality SLAs with Data Team partnership. Data team validates that Sales Ops governance materially reduces errors in downstream reporting. 7. HubSpot Infrastructure Designed for Scale Lifecycle, automation, scoring, and workflows modernized to support 2-3x volume without manual intervention. Clear documentation and training in place so new hires reach competency faster. Improved Sales Enablement tools deployed. 8. Improved Supply Engagement & Retention Ops and product workflows built to reduce drop-off. Supply churn down quarter-over-quarter. Clear, atomic drivers of supply retention identified and built into dashboards and AM tasks. 9. Leadership Bench Strengthened A clear internal promotion path for Sales Ops ICs and managers (especially Jesse). Evidence of increased autonomy and decision-making across the team. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$180,000-$230,000 USDNew York pay range$180,000-$230,000 USDWashington pay range$160,000-$210,000 USDColorado pay range$150,000-$195,000 USDTexas pay range$150,000-$195,000 USDNorth Carolina pay range$145,000-$185,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!

JobID: 210663853 JobSchedule: Full time JobShift: Day : Join the dynamic Workforce Planning organization, highlighting the chance to deliver quantitatively driven solutions and contribute to a team that supports various functions. The Workforce Planning (WFP) organization it is a part of Consumer and Community (CCB) Operations division. The Workforce Planning (WFP) Data Science organization is tasked with delivering quantitatively driven solutions to support the core WFP functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). As a Quant Analytics Associate - Time Series Demand Forecasting Advisor in Workforce Planning, you will be responsible for forecasting contact center demand at the daily and monthly time interval out to several years to assist with resource planning across CCB operations. The role is focused on time-series forecasting, inferential statistics, data analysis and consulting with stakeholders to understand and explain our dynamic business. The role applies operational analytics and strategy tools to enhance the integrated planning process, identify enhancements to the overall the forecasting process while supporting the development of analytical tools. The goal is to provide business insights needed in ensuring that forecasts are appropriately planned and in line with expectations so that our contact center network is optimally staffed, service goals are being met, and budgets are appropriately planned. Job responsibilities: * Identify opportunities to enhance existing call volume and productivity forecasting process. * Monitor, Evaluate, and Improve Forecast Accuracy: Regularly assess the accuracy of forecasts by comparing them with actual outcomes, implement improvements based on findings, and use common sense approaches to explain changes and reasons for error. * Possess strong interpersonal skills for partnering with various levels of the organization and influencing results. * Provide analytical leadership to cross-functional team structure that prepares detailed integrated forecasts across multiple lines of business, and segments. * Take complex results and communicating them in an easily understood way, focusing on how specific results fit into the bigger picture. * Explore opportunities for creating frameworks for automation using Python. * Stay informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in forecasting to ensure the organization remains competitive and innovative in its approach. Required qualifications, capabilities, and skills: * Applied knowledge of 3+ years' experience in business planning and processes: significant forecasting experience, and strong modeling background * Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data. * MS/PhD Degree in quantitative discipline such as Statistics, Economics, Applied Math, Computer Science, Data Science or Engineering

Job Description: Sr. Program Manager - Operations Strategy, GSA Reports To: Director, Advanced Manufacturing Strategy Travel: Up to 25% Experience: 7 or more years The Sr. Program Manager - Operations Strategy, GSA plays a critical role in shaping and communicating Vertiv's global manufacturing strategy. This role leads capacity planning initiatives, drives manufacturing footprint analysis, and ensures consistent communication to customers and executive leaders. The ideal candidate is highly analytical, collaborative, and skilled at translating complex operational data into customer-focused value propositions. Key Responsibilities Project Management * Lead global coordination of capacity communication to key customers, including current, available, and future-state capacity plans. * Develop consistent messaging and materials for customer presentations and executive updates. * Drive structured alignment across regions and functions to ensure clarity and consistency in manufacturing strategy. Global Footprint Strategy * Clearly communicate long-term manufacturing footprint strategies to customers, highlighting how Vertiv's global network supports their growth, resiliency, and service needs. * Translate complex plant location and capacity considerations-cost, geopolitical risk, technology enablement, supply chain resiliency, customer proximity-into clear and compelling value propositions. * Present make-vs-buy and vertical integration strategies in a customer-focused narrative that demonstrates how strategic decisions enhance reliability, innovation, and responsiveness. Capacity Planning & Optimization * Conduct detailed capacity modeling, scenario planning, and throughput analysis across multiple product lines, in alignment with Regional AME teams. * Identify opportunities to optimize plant loading, equipment utilization, staffing models, and capital deployment. * Partner with regional and plant leaders to align capacity plans with growth forecasts, demand variability, and strategic priorities. Cross-Functional & Global Collaboration * Collaborate with Engineering, Operations, Supply Chain, Finance, and AME to align on manufacturing strategy and investment decisions. * Coordinate with global teams to standardize best practices, tools, and methodologies related to footprint and capacity planning. * Support product transfers, factory ramp-ups, and global operational transitions with minimal disruption to customers. Data-Driven Decision Making * Use manufacturing and business intelligence tools (MES, ERP, capacity modeling platforms) to inform strategic decisions. * Build and maintain models for manufacturing costs, utilization, throughput, and capacity scenarios. * Synthesize data into insights for leadership to support long-term investment and footprint decisions. Process Standardization & Scalability * Support scalable manufacturing processes, modular BoP (Bill of Process) strategies, and digital factory principles. * Integrate design-for-manufacturability and capacity readiness into early stages of new product development. * Advocate for continuous improvement and standardization across manufacturing sites. Qualifications Education * Bachelor's degree in Industrial Engineering/Technology, Supply Chain, Mechanical Engineering, Electrical Engineering, Electronics, or equivalent experience. Requirements * Strong project management experience, with proven ability to lead complex, multi-regional initiatives * Demonstrated success in leading or supporting global manufacturing transformation programs. * Strong analytical capabilities, including financial modeling and use of simulation or capacity-planning tools (e.g., Simio or equivalent). * Knowledge of global supply chain dynamics, geopolitical risk, total landed cost analysis, and manufacturing economics. * Experience with digital manufacturing tools (MES, digital twins, capacity software) preferred. * Exceptional communication, influencing, and stakeholder management skills. * Experience working across multiple industries or diverse product lines. * Lean Six Sigma, operational excellence, or continuous improvement background strongly preferred. Experience * Minimum of 7 years of experience in manufacturing strategy, industrial engineering, operations, supply chain, or related fields. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development * Promote Transparent & Open Communication At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Software Engineer, you'll be the champion of performance and stability for our impact.com SaaS platform. Working closely with various engineering squads, you'll ensure features meet strict performance and error rate benchmarks. This collaborative role involves implementing comprehensive observability features to proactively identify and resolve issues. Ultimately, your mission is to guarantee exceptional platform reliability and global uptime. You'll be an expert in building, configuring, troubleshooting, and supporting complex systems, with a deep understanding of all technical layers. A relentless focus on quality and customer satisfaction. What You'll Do: Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets Ensure performance and metrics of our product features are within acceptable thresholds. Examples include: response latency, cpu and memory consumption, cloud costs, error rates, uptime Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g. Enterprise clients generate larger requests than Small Businesses, not the other way around). Configure alerts and document associated run books when thresholds are exceeded Drive and contribute to root-cause analysis when issues are identified Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads This role will have a particular focus on database performance and query optimization Remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests. Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvement What You Bring: Solid understanding of systems and application design. Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk. Experience database monitoring and SQL tuning Proficient in at least one high-level programming language (Python, SQL) and shell scripting. Ability to prioritize tasks and work independently. Ability to adapt and focus on the simplest, most efficient and reliable solutions. B.S. in Computer Science or similar field or equivalent experience. Salary Range: $90,000 - $110,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-Hybrid

Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Nutanix rely on Revenue.io to unify sales execution across every touchpoint. We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital. You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment. Our Core Values We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage. We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations. We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame. We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins. We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it. We're looking for people who want to shape the future of human potential with AI. Who We're Looking For Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. You'll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization. This hybrid role blends hands-on customer engagement with visionary team leadership. You'll be responsible for driving adoption, growth, and retention across our customer base-using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact. If you're equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you. What you will be doing: Lead and Inspire a Global Team Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes. Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution. Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload. Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability. Own a Strategic Book of Business Personally manage and grow key enterprise accounts-ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement. Develop Scalable Customer Success Programs Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments. Leverage AI and Data for Proactive Success Use Revenue.io's own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale. Shape the Global CS Strategy Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth. Drive Operational Excellence Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization. Manage the operational rhythm of the CS team-tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution. Champion the Voice of the Customer Serve as the executive advocate for customer needs-bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession. Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization. Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes. Collaborate with your team to showcase customer success stories-building case studies, model customers, and reference programs that demonstrate measurable ROI. Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success. Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential. What you should have: 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams. Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts. Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights. Strategic and analytical mindset-able to balance data-driven decision-making with human-centered leadership. Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally. Deep understanding of the art and science of relationship management, value realization, and business impact storytelling. A passion for innovation, adaptability, and continuous learning in a fast-moving environment. Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes. Builder mentality-comfortable with ambiguity, process creation, and scaling programs from the ground up. OTE Range $200,000-$220,000 USD Company Benefits Include Paid parental leave (after 1 year of service) Flexible time off (US only) Competitive salary and stock options Multiple medical plans to choose from including HSA and FSA Work from home flexibility Anti-Discrimination We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). What Personal Information We Collect Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your Information For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy. Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: ************************************************

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY's solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today's data-rich world. ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy. Job Description: This is a full-time, professional exempt position. A Project Team Manager in this position will be responsible for overseeing the continued professional growth and development of a team of direct reports to accomplish organizational objectives. This role will work closely with the Acute, Enterprise, or Ambulatory Team Director on capacity planning and project resourcing. This role requires creative collaboration with our PMO, Sales, Data Migration, Data Engineering, and Product teams as well as managing external client needs. Essential Duties & Responsibilities: Oversee the successful implementation of complex EMR Migration and Data Archiving Solutions in the ELLKAY product suite. Provide leadership for the project team by coaching, mentoring and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Work with customers to develop a comprehensive data migration strategy including goals, extraction plans and validation of migrated data. Manage all aspects of multiple related projects to ensure overall success of the customer implementation. Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously. Manage the day-to-day project activities and resources and chair the regular project status update meetings with the customer. Be a change agent and assure new processes, procedures and standards are rolled out and adopted Demonstrate a functional acumen to support how solutions will address client goals. Understand interdependencies between technology, operations, and business needs. Set and manage appropriate expectations both internally and externally. Assist team members to overcome roadblocks, resolve issues that have been brought to their attention via an escalation process Collaborate and work with cross functional teams effectively, with a focus on organizational goals. Manage vendor relationship, creating processes and documentation, and roll out/training to team members. Serve as a subject matter expert and point of escalation for strategic vendor partnerships. Participate and drive innovation towards process improvement. Manage relationship with senior client contacts and other leadership to provide key leadership and oversight to large client implementations. Assist with new employee onboarding and training program. Evaluate and manage employee performance, conduct 1:1 meetings to monitor skills and motivation to foster a collaborative team environment. Manage team capacity by ensuring that each associate has a manageable workload, reallocating resources as needed, and forecasting future growth. Work with business team associates during pre-sales process by providing expertise and best practices on implementation and process Qualifications: Self-motivated, decisive, with the ability to adapt to change and competing demands. Exceptional ability to communicate professionally with people at all levels of the organization and external contacts both verbally and in writing. Demonstrated organization and planning abilities. Strong skills with critical thinking, attention to detail, problem solving and decision-making capabilities. Experience leading multiple large scale and multifaceted projects. Experience working on data migration projects. Knowledge and experience in clinic or hospital-based applications and workflows. Demonstrated success in managing and delegating in a team-based environment. Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance. Experience working with different data types or formats (e.g., ANSI, HL7, XML, CSV, etc) Education/Training/Experience Bachelor's degree in appropriate field of study or equivalent work experience. 5 years of related experience in healthcare industry. 5 + years of project management experience, including tracking and planning projects. 2+ years of experience managing and developing teams. Intermediate level of proficiency with MS Project, Excel, Visio and PowerPoint. PMP Certification preferred. Benefits: ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: Medical, Dental, and Vision benefits Employer-paid Life and LTD 401k w/ matching - once eligibility is met Work/life balance Paid Volunteer Program Flexible working hours Generous FTO Remote work options Employee Discounts Parental Leave Our awesome culture includes: Working with talented, collaborative, and friendly people who love what they do Professional growth within Innovation environment On site in HQ Free daily lunches Additional information At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. For more information on our company, visit *************** ELLKAY LLC is a Smoke-Free Workplace. ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is an International remote position. Position Overview: We're seeking a highly driven Project Manager who will be responsible for overseeing and managing translation projects from inception to completion. The Project Manager will work closely with clients, internal teams, and freelance translators to ensure that all projects meet our high standards of accuracy, timeliness, and customer satisfaction. Responsibilities: Develop and manage project plans: incorporate deliverables, tasks, milestones, estimates, timelines and resources Act as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased business Responsible for project deliverables (i.e., implementation, deadlines, budget, quality, and project close, etc.) in accordance with client requirements Negotiate, scope, and prepare proposals and quotations for potential new business Maintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfaction Provide support and training to linguists on program tools required to be used for projects assigned Manage linguists engaged by reviewing work quality and providing feedback to ensure Propio and client standards are met Communicate effectively with team to share best practices, suggest improvements, or share feedback Provide reporting to clients on business intelligence, quality, and productivity to support client expectations Act as a liaison between translators and evaluators for projects Manage communications for support questions from clients, translators, and new business opportunities Manage capacity planning to ensure internal and external resources are available Utilize client specific tools, when necessary, per client project requirements Other duties as assigned This is a remote position located outside of the United States Requirements: Qualifications Fluent in written and spoken English Required to work in Central Standard Time (US) Bachelor's Degree (or equivalent), preferably in translation studies or linguistics or 4+ years of relevant experience 2+ years of experience as a Project Manager in translation services Professional experience in translation or localization services, editing, customer service, or in other business, IT, or linguistic areas Ability to work under tight deadlines and manage multiple projects simultaneously Intermediate experience with Microsoft Office suite of products Experience with translation tools (ex. DTP) and CAT tools (ex. SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.) Experience in translation management systems Excellent written and verbal communication skills Excellent attention to detail and listening skills Self-motivated, confident, and resilient

Role Description As a Tech Lead for Physical Infrastructure, you will drive the technical strategy and architecture behind Dropbox's global datacenter, network, hardware, and automation systems. You will play a crucial role in areas such as network engineering and automation, datacenter architecture, infrastructure reliability, and large-scale systems design. In this role, you will define the next generation of Dropbox's physical infrastructure-ensuring it is scalable, automated, cost-efficient, and ready to support storage, compute, and AI workloads. You will influence multi-year roadmaps, lead complex cross-team initiatives, and partner closely with senior engineering, operations, and product leaders across the company. This is a high-visibility technical leadership position where you will guide architectural decisions, mentor engineers, and improve the operational resilience of the systems powering hundreds of millions of users. You'll gain substantial senior leadership exposure, influence Dropbox's long-range infrastructure strategy, and help shape one of the most critical parts of our platform. Responsibilities Lead technical strategy and architecture across network engineering, network automation, datacenter engineering, hardware engineering, and physical operations. Design and drive large-scale infrastructure automation systems that improve reliability, reduce manual work, and streamline configuration, deployment, and telemetry pipelines. Guide multi-quarter, cross-functional initiatives spanning cloud infrastructure, datacenter buildouts, and network modernization efforts. Serve as the senior technical escalation point for complex infrastructure challenges, including large-scale design decisions and high-severity production incidents. Partner with Infra SWE, SRE, Capacity Planning, Security, and Operations to ensure Dropbox infrastructure remains reliable, scalable, and cost-efficient. Mentor engineers across multiple disciplines, raising the technical bar through design reviews, architectural frameworks, and best practices. Drive continuous improvement in operational resilience, system reliability, and infrastructure efficiency. Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements 12+ years of experience in large-scale infrastructure engineering, including network engineering, distributed systems, or network automation. Proven experience designing and operating production networks (datacenter fabric, backbone routing, traffic engineering, reliability architecture). Strong technical background in infrastructure automation (configuration management, deployment pipelines, orchestration frameworks, telemetry systems). Demonstrated ability to lead multi-team technical initiatives, influencing architectural direction and driving cross-functional alignment. Experience diagnosing and resolving complex infrastructure issues, including participation in high-severity incident management. Effective communication and collaboration skills, with experience working across engineering, operations, and leadership teams. Ability to mentor engineers, drive technical standards, and improve engineering quality across multiple domains. Preferred Qualifications Experience designing or operating datacenter mechanical, electrical, or capacity systems. Background in hardware lifecycle management, server/switch qualification, or vendor evaluation. Experience developing backend or distributed systems supporting infrastructure automation or orchestration. Prior leadership in multi-region infrastructure buildouts or modernization programs. Advanced expertise in network architecture (underlay/overlay fabrics, BGP/EVPN, routing policy, failure domain design). Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$212,700-$287,700 USDUS Zone 3$189,000-$255,800 USD

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: We are seeking a mission driven, execution focused Collection and Capacity Product Manager within our Enabling Service, Imagery Products team. This team is a critical group within our Imagery Collection and Production function. This group is responsible for the core systems and processes that enable our satellite imagery products-from customer tasking and feasibility to image capture and processing. This role is ideal for a strong product leader who thrives in a fast-paced, operationally complex environment and enjoys enabling high-impact teams to deliver foundational capabilities across the organization. This role is central to Planet's mission to image the entire Earth every day and make global change visible, accessible, and actionable. Collection and Capacity Product Manager owns the orchestration for satellite collection and determines capacity for tasking missions and coverage for monitoring missions. Ensures fairness, efficiency, and prioritization align with business priorities. Ideal candidates would have genuine enthusiasm and deep curiosity for satellites and remote sensing imagery and the desire to learn the technical intricacies of our mission capabilities. This is a full-time, remote position based in the United States. If located near an office, you are expected to work from that office 3 days per week. Impact You'll Own: Optimize and drive efficiency in collection logic across all missions to guarantee alignment with and fulfillment of customer demand Maximize overall system capacity and collection throughput across all missions to scale the product offering Define and own the core scheduling logic with Missions, including prioritization rules, retry mechanisms, and deconfliction logic in the scheduling systems Validate and refine modeling assumptions in close partnership with Missions & Systems teams to ensure the accuracy and reliability of feasibility studies and capacity forecasts Design and maintain internal tools and visualization with Missions to streamline and optimize capacity planning, enabling proactive sales support and successful commercial execution Collaborate tightly with Tasking and Ordering PM to ensure the backend system architecture and functionality seamlessly support evolving customer offerings and product capabilities of tasking systems Lead feasibility studies for commercial planning, providing data driven insights to shape opportunities and strategic decisions What You Bring: 6+ years of product management experience Bachelor's degree in a related field Experience in capacity forecast demand, and the ability to handle dynamic capacity utilization (for example, transportation or logistics workflows) Experience evaluating algorithms and models (such as mathematical programming and heuristics) that automate complex scheduling decisions; what to collect, where to aim, and when to execute to minimize operational cost and maximize order fulfillment Experience maximizing the productive output (the number of high quality images) from the limited resource (the satellite), while effectively minimizing waste (like unsuccessful tasks or images obscured by cloud cover) Ability to navigate ambiguity in a rapidly evolving environment Track record of effectively collaborating with Missions and Operations teams to deliver results Excellent interpersonal skills with the ability to work independently and as part of a team Outstanding written and spoken communication skills and organizational skills Excellent problem-solving and analytical skills Ability to handle multiple tasks simultaneously and prioritize appropriately Ability to travel 5% of the year domestically or internationally What Makes You Stand Out: Experience in aerospace, Earth Observation, or geospatial systems Experience working closely with operations teams and understanding the realities of satellite constraints #LI-REMOTE Application Deadline: March 1, 2026 at 11:59PM PST EAR/ITAR Requirements: This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range$153,000-$191,300 USDSan Francisco Salary Range$162,600-$203,200 USDUS National Salary Range$142,800-$178,500 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Manager, Infrastructure Engineering is responsible for the effective management of the Infrastructure Engineering team and respective processes that support the IT compute, storage, network security, telecommunications infrastructure. Responsibilities include management of maintenance processes, capacity planning, disaster recovery planning, and acting as a liaison to internal customers across the organization. (Infrastructure includes but is not limited to: physical and virtual servers, virtualization and containerization platforms, storage platforms and storage area networks (SANs), server operating systems, firewalls, data/voice routers and switches, load balancers/delivery controllers, wireless network controllers/access points, telephony servers and gateways, Microsoft Active Directory, infrastructure applications, monitoring/alerting platforms, data backup/recovery platforms.) Job Description Key Outcomes: * Develops and manages policies and procedures focused on stabilization, standardization, automation, and simplification of IT Infrastructure operations. * Serves as a liaison and primary point of contact for cross-functional internal teams. * Works closely with other IT leaders to improve overall platform performance and readiness for future initiatives. * Participates in the IT Leadership Team focusing on quality decision making, strategic vision and fostering a culture of fun, quality work and continuous growth and learning. * Develops, manages, and executes portfolio of IT Infrastructure initiatives. * Researches emerging technologies, suggesting, and implementing applicable solutions to MPHC infrastructure platforms and internal customers. * Provides detailed metrics on the availability, capacity, and performance of all Systems Infrastructure components. * Collaborates with IT leadership to determine disaster recovery scenarios and mitigation strategies * Works with Infrastructure Architect team to develops a multi-year technical road map that includes technical solutions offering differentiating advantages for the business. * Assists Director, IT Infrastructure to develop and manage yearly operating and capital budgets specific to IT Infrastructure. * Manages and account for all IT Infrastructure maintenance and support contracts. * Oversees Vendor contracts to build and maintain value-added vendor relationships and to hold vendors accountable for superior service delivery. * Resolves billing errors and conflicts with service and equipment vendors. Education/Experience: * Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience. * 7+ years Information Technology experience, preferably with regards to IT Infrastructure with increasing responsibilities in a leadership roles. * Experience with financial budgeting. Required License(s) and/or Certification(s): * Information Technology Infrastructure Library (ITIL) Foundations Certification preferred. * Scrum or Agile certifications preferred. * Microsoft, VMware, Palo Alto, and/or Cisco Professional certifications preferred. Skills/Knowledge/Competencies (Behaviors): * Ability to build, develop, and lead highly effective teams. * Ability to mentor and develop direct reports * Ability to lead projects from conceptual design through implementation. * Proven interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. * Proven team-oriented customer service and problem-solving skills, working face-to-face with customers. * Knowledge of Microsoft Operating Systems, Active Directory, and applications. * Knowledge of Citrix solutions for desktop virtualization and application delivery. * Knowledge of server virtualization and containerization solutions. * Knowledge of enterprise-wide data storage and management solutions. * Knowledge of backup, restore and disaster recovery solutions. * Knowledge of LAN/WAN/WLAN connectivity requirements and security protocols. * Knowledge of the Open Systems Interconnection model (OSI model). * Knowledge of following networking protocols/technologies: OSPF, BGP, VRFs, MPLS, QoS, SNMP, VoIP, VPN (SSL client and site-to-site) and Spanning Tree. * Knowledge of and experience with structured cabling systems including Category 5e/6 UTP, and MM and SM fiber. * Communication: Provides timely, concise, and audience appropriate information orally and/or in writing. * Decision Quality: Decisions most often correct, based on: Analysis, wisdom, experience, judgment; Sought by others for advice. * Priority Setting: Sees what will help or hinder reaching goals; Eliminates roadblocks; Spends time on what's important; Sees the critical few among the trivial many. * Process Management: Determines efficient processes; Organizes people & activities; Gets more from resources; Knows what/how to measure; Sees opportunities for synergy & integration. * Relationship with Others: Establishes and maintains constructive relationships. * Drive for Results: Exceeds goals - Consistent top performer; Bottom line oriented; Pushes self/others for results. * Customer Focus: Demonstrates commitment to meeting the expectations of internal and external customers. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

CommVault Systems Engineer (Data Protection / Backup) Employment Type: Full-Time, ExperiencedDepartment: Technology Support CGS is seeking an experienced CommVault Data Protection Engineer with extensive knowledge and experience in designing, developing, configuring, implementing, testing, troubleshooting, deploying, and supporting backup and recovery technical solutions for a large-scale federal government enterprise's environment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Designed, developed, configured, integrated and secured complex backup, recovery and storage products over wide area network (WAN) in a complex, geographically dispersed solution, ranging from single servers to multi-tier, multi-platform solutions utilizing the Commvault enterprise backup solutions.- Create and maintain optimal backup, restore and redundancy solutions for critical data - to include primary/auxiliary copies and VM-based backups. Reviews, plans, and participates in executing regularly scheduled maintenances on the backup/recovery infrastructure.- Troubleshoot complex backup and recovery problems to include networking, application, server, hardware, and appliance related backup issues.- Provide analytics, usage, capacity planning and reporting within the Commvault management and monitoring solution.- Implement regular security updates and patches to related backup application servers and appliances in accordance with Federal Information and Information Systems requirements.- Work with operation teams to develop and support enterprise infrastructure processes, tools, and environments to ensure a timely response to backup, restore, and data replication requests. Qualifications:- Possesses a strong knowledge of Commvault data protection application.- Knowledge of other technologies a plus (LAN, WAN, Microsoft Windows Servers, Linux, SQL database).- Experience with DISA STIGs and applying to Commvault related systems.- Perform security related tasks which include documentation, vulnerability scan review, assessment support, patch management, and auditing as required Ideally, you will also have:- CommVault Certified Engineer- Working knowledge of SAN and Cloud storage systems - EMC Unity and PURE Storage.- Federal Agency issued security clearance. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: ******************* #CJ

Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit ************ We are hiring a Head of Operations to support our Industry Expansion Business Unit, which drives growth across Healthcare, Financial Services, Manufacturing, Consulting, and Energy. This role will partner with Commercial, Mid-Market, and Enterprise sales leadership to deliver scalable processes, accurate forecasting, and data-driven insights that accelerate growth. The ideal candidate brings experience in financial services, fintech, or healthcare, or has advised these industries in a consulting capacity. They combine strong operational rigor with a bias for action, ensuring immediate execution while building long-term scalable solutions. This leader will work cross-functionally with Sales, Finance, Marketing, Customer Success, Enablement, and Analytics to align strategy with execution and improve overall sales productivity. RESPONSIBILITIES Serve as a trusted advisor to Industry Expansion sales leadership, driving growth through process optimization, financial rigor, and actionable insights. Lead and maintain the business operating rhythm (weekly/monthly forecast & pipeline reviews, demand gen reviews, account reviews, KPI & headcount tracking, QBR/MRR). Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for Commercial, Mid-Market, and Enterprise teams. Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases. Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health. Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals. Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term. Maintain documentation and enforce compliance around policies, sales processes, and engagement rules. QUALIFICATIONS 6+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models Background in financial services, fintech , healthcare, or consulting focused on regulated industries preferred. Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies. Proven success building territory models, forecasting processes, and headcount/capacity plans. Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue. Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus). Skilled in navigating complex tech stacks including CRM, account planning, account scoring, data enrichment, and productivity tools. Strong organizational and project management skills; able to execute multiple priorities with urgency. High degree of ownership - not just identifying opportunities, but turning insights into measurable results. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary for this position is $130,900 - $172,800 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from ************ domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit ********************************************************** for more details. <>