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In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Workplace Operations & Support II position at the Associate level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Department Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no interruption. Position Description WS is seeking L2 technical service desk agents to support the client service desk while adhering to the firm's core values. This role is responsible for delivering exceptional customer service, efficiently executing technical requests, troubleshooting complex issues, and ensuring accurate documentation in work efforts. What you'll do in the role: Provide high-quality technical support on our client-facing service desk via interactions raised through phone, email, and ticket requests Troubleshoot complex issues and implementation requests with escalation to L3 team and dev partners as required, while managing customer expectations Accountability to performance metrics measured across multiple workstreams, including call management, email correspondence, ticket aging and resolution Demonstrate expertise in multitasking and use knowledge base tools to drive high success in first-contact resolution Maintain composure and professionalism in high-pressure and difficult situations Deliver a consistent and positive customer experience across all interactions What you'll bring to the role: Technical aptitude with the ability to learn and support a broad range of IT systems and applications High school diploma or GED required Preferred: 2-5 years of demonstrated technical support experience via phone and chat, or equivalent combination of education and experience Preferred: experience working with data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configurations, and ongoing system maintenance and administration Proven problem-solving and critical-thinking abilities Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential Excellent customer service and communication skills (written and verbal) Self-motivated with the ability to work independently and prioritize tasks under pressure Technical aptitude with the ability to learn and support a broad range of IT systems and applications Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

JPMorgan Chase is seeking a Vice President to join our Treasury Controller Group within the Chief Financial Office As a Financial Analysis- Treasury, Vice President, within the Consumer and Community Banking Controller group, you will have opportunity to work in an area of the Firm that covers the spectrum of asset classes and financial/banking products. In this role you will have visibility into various products across the bank as well as the unique opportunity to understand firm initiatives from a broad perspective. There is extensive partnership with colleagues within the various lines of businesses and Corporate functions. Treasury is a function within the Consumer & Community Banking (CCB) Finance organization that supports senior leadership in actively managing their balance sheet, Capital and Risk Weighted Assets (RWA), Liquidity, Funds Transfer Pricing (FTP) and Interest Rate Risk (IRR), across the respective lines of business. The CCB Treasury Controllers team is responsible for ensuring the overall integrity and validity of Treasury financials and controls, communicating CCB views of monthly and quarterly forecasts and actuals, annual budget forecasting and stress testing (CCAR/Risk Appetite), It is a unique and critical mix of reporting, analytics, and project management in an ever-changing regulatory environment. Job Responsibilities: Funding execution for CCB lines of business through partnership with business stakeholders and coordination with Corporate Treasury Conduct FTP Reporting to Corporate Treasury for CCB lines of business including monthly actuals, Outlook, Budget, and Stress Testing Conduct FTP reviews with CCB Treasurer as well as Corporate Treasury management and Corporate Risk for Budget and Stress Testing cycles (Risk Appetite and CCAR) Ongoing structural interest rate risk monitoring, management, and change management Completing various control checks, reconciliations, and variance analysis Communicate with lines of business (LOB) Controllers, P&A and CFO teams, CCB Treasury Analytics, Treasury/CIO and Risk on FTP framework changes and other Corporate and senior management deliverables Identify and drive strategic and technology initiatives, as well as process improvement and automation Required Qualifications, Skills, and Capabilities: Bachelor's degree in Finance, Economics, Accounting or other technical field 7+ years of work experience, in financial services and financial forecasting Understanding and Experience in balance sheet and financial analysis Proficiency in Microsoft Office applications (Excel & PowerPoint in particular) Strong technical capabilities or desire to learn Alteryx, Tableau Control mindset, strong judgment, professional maturity, strong work ethic, proactive, has the courage to ask the tough questions and challenge the status quo and manage multiple tasks simultaneously Excellent communication and partnership skills, including senior management and business partners Ability to take ownership and work independently in a fast pace environment Strong analytical and organizational skills Control/efficiency mindset and drive to challenge and change Knowledge of retail banking and consumer products Preferred Qualifications, Skills, and Capabilities: Knowledge of Essbase would be an added advantage Prior experience in Treasury or related field would be beneficial

Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.We are seeking an experienced SR HRIS Specialist to support and maintain HR systems and assit with automation, integration and configuration of core HR processes. Serve as a technical point-of contact for users.General Responsibilities System Governance and User Access Partner with HR to ensure standardized global processes and configurations that result in accurate and secure data Manage role configuration and related access flags Manage and enforce user access requirements Assign user access and audit semi-annually Maintain and troubleshoot interfaces used to impact user access following employment status changes System Maintenance and Upgrades Maintain and document system configuration and processes Review, test and support in the application of upgrades and patches Maintain HR system org structure, objects, tables and picklist options Audit and analyze data to ensure data integrity/accuracy Custom Interfaces and Secure FTP Reports Configure and maintain secure FTP reports Troubleshoot issues with custom interfaces Coordinate with Dayforce and key stakeholders to develop new or change existing custom interfaces User Support, Documentation and Training Develop and conduct training for new users Provide training and documentation on new processes or functionality Develop user procedures, guidelines and documentation Provide troubleshooting assistance to resolve user issues Research system issues and coordinate with vendor support for resolution Complete super-user central tasks/data entry and data imports Assist with vendor data inquires and issue resolution Data Analytics and Reporting Write and maintain a variety of standard and custom reports Report on data for audits, management, stakeholders Payroll Vendor Relationships and Support Manage vendor access to Auria's HR systems Assist with resolution of IPO/SD Worx issues Maintain and troubleshoot imports/exports between Dayforce and IPO Implementation Projects and Configuration Changes Lead or serve as a key contributor for HR-related system implementations Manage deliverables and open issues for system configuration changes and new feature activations Other Duties as Assigned Competencies:· Strong / Proficient English speaking and writing skills required· Excellent communication and problem-solving skills· Strong data analysis capability· Proficiency in HRIS software (Dayforce preferred) Experience· 3-5 years of experience in HRIS role preferred Education· Bachelors Degree in Human Resources or related field preferred Requirements Travel:· Ability to travel up to 25% of the time to supported plants Physical Requirements: · Must be able to fully comply with all applicable safety requirements and policies What you will gain as a part of the Auria Team: Competitive salary Benefits and perks above the law Professional developments Healthy work environment

Mandatory Skills: 1) Logon Procs 5+ years a) Create b) change 2) SCLM - Change Control 5+ years a) Create structures b) Maintain structures c) SCLM file maintenance 3) REXX routines 5+ years a) Create b) Maintain 4) Clist Routines 5+ years a) Create b) Maintain 5) Panel libraries 5+ years a) Create Maintain 6) SMS / HSM Storage Management 10+ years a) ACS routine b) DASD allocation 7) BMC Control Products 10+ years a) Install b) Maintain c) Trouble shoot 8) FTP/Connect:Direct/ Cyberfusion 5+ years a) Assist development in executing b) Coordinate changes 9) COBOL 5+ years a) Maintain SLCM components for COBOL 10) Mainframe Monitoring 10+ years a) MXG reports b) RMF reports c) RMF spreadsheet report writer d) Report on transactions, IMS and DB2 e) BMC Mainview Regards: ngampa AT charterglobal DOT com Additional Information Mainframe Monitoring 10+ Years

Are you a creative designer looking for a unique opportunity to make an impact at one of Central Ohio's most iconic destinations? The Columbus Zoo and Aquarium is seeking a Seasonal Signage Graphic Designer to join our Planning and Design Department. This position will play a key role in creating and revising operational signage for our zoo, waterpark, golf course, and wildlife preserve, ensuring an engaging and functional visitor experience. Responsibilities Key Responsibilities: Collaborate with various departments across the Zoo, Zoombezi Bay, Safari Golf, and The Wilds to design and update signage for different needs, including wayfinding, guest relations locations, and more. Maintain strong attention to detail while ensuring sign designs meet brand standards and operational needs. Follow clear directions and work collaboratively with team members to achieve shared goals. Demonstrate the ability to take initiative and work independently with minimal guidance when required, making sound decisions and managing tasks efficiently. Assist with sign installations and removals, including light use of tools. Why Apply? This is a fantastic opportunity to showcase your design skills in a dynamic environment while supporting the mission of Empowering People, Saving Wildlife. Join our team, gain hands-on experience, and contribute to creating memorable experiences for our guests. Qualifications What We're Looking For: At least 18 years old, with a high school diploma or equivalent. Two years of college-level graphic design or visual communication courses. Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign). Strong design skills, including layout composition, typography, color, and image usage. Ability to adapt to varying levels of supervision, balancing structured direction with independent problem-solving and self-management. Strong communication skills to seek clarification when needed and report progress autonomously. Comfortable with general labor tasks and working in various weather conditions. Strong organizational skills, with the ability to manage multiple projects at once. Ability to work with basic math, including measurements and dimensions. Bonus Skills (Not Required but a Plus): Experience with sign materials and production processes. Knowledge of basic sign installation and vendor management. Familiarity with uploading files to FTP sites or websites. Application Requirements: TB test required prior to onboarding. Subject to criminal background check. Be prepared for an in-person skills assessment (Illustrator and Photoshop exercises). If you're ready to bring your creativity to life in an exciting setting, apply today! Seasonal employment may last for a maximum of 10 months, followed by a 2-month layoff period.

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. The Manage File Transfer Engineer will help lead the stabilization and evolution of our file transfer application and process. This role will build high quality, architecturally-sound processes that maintain, enhance and transform our file transfer applications. This role will help support both our On-Premise and Azure file transfer environments and will facilitate day to day operations, including issue resolution, change management activities and reporting and monitoring capabilities. This includes data infrastructure and pipelines to support analytics and product, as well as our data science team. Essential Job Functions: Program + Documentation: Manage daily automated Secure File Transfer Protocol (SFTP) transfers and schedule file transfers at an expert level for Payroll, Accounts Payable, People + Culture and others, both internal and external, to verify successful transmissions to all parties. Automate file transfers, including writing scripts or API calls, error handling, file manipulation, job monitoring, job scheduling, and alert notifications. Proactively monitor jobs and resolve any issues or errors in a timely manner working with all necessary parties. Install and replace SSL certificates, manage SSH public and private keys for secure file transfers. Encrypt, decrypt, and sign files using automation with standards such as PGP. Set up new file transfer scheduled tasks and scripts. Business Relationship: Subject matter expert with multiple business project owners, venders, banks and other teams to identify file transfers needed for new projects and implement secure automated technologies. Support the business on-call after business hours to ensure 24/7 availability of file transfer services and infrastructure. Respond to after-hour emergencies and leads the mitigation and resolution processes surrounding automated file transfers. Auditing + Risk Management: Perform audits on file transfer account and systems to ensure access that is no longer needed has been removed and grant access where required. Identify operational and infrastructure risks within the environment and work with business users to make corrections and mitigate risks. Ensure optimal resilience of deployed systems and meet all disaster recovery and compliance requirements. Adhere to company standards, change control process and procedures. Follow communication procedures, change management guidelines and policies. Customer Relationship: Build sustainable relationships and trust with customers through open and interactive communication. Maintain highest level of confidentiality as files could contain sensitive data. Display a strong dedication to provide high quality customer service. Be willing to adjust priorities to address issues that arise daily. Ensure that customer needs are taken into account in line with the company strategy. Resolve service problems. Advice of best solution, expedite correction and follow up to ensure resolution. Display strong dedication to the team and be willing to help others. Reports To: Sr. Director, Infrastructure Services - Cloud, Retail Direct Reports: None Working Conditions/ Physical Requirements: Normal office environment, this is a Work at Home role. Minimum Qualifications: Bachelor's degree in Computer Science, Computer Engineering, IT or any relevant field of study 10+ years of professional experience automating and maintaining secure file transfer Expert knowledge of File transfer Protocols: HTTPS,HTTP,FTP,FTPS, SSL, SFTP Experience with developing and deploying automated secure transfer scripts on Windows, LINUX, AIX Management of Certificates and SSL Keys: Manage SSH public and private keys for secure file transfers. Expert knowledge of common File transfer tools Expert scripting automation knowledge: Ability to write basic SFTP scripts in visual basic, and batch Preferred Qualifications: Experience with Help Systems Globalscape EFT, IBM Connect Direct Understanding of basic LAN and WAN networking and impacts on data transfer processes Strong scripting ability VBscript, Batch, Korn, Powershell Experience with transfer tools like WINSCP, IPSwitch SFTP, FileZilla, Globalscape EFT, IBM CD, scripting language tools or similar tools Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Salary Range (unless otherwise noted below): $87,900.00 - $159,200.00 Full Salary Range for position: California: $101,000.00 - $198,900.00Colorado: $87,900.00 - $167,100.00New York: $96,600.00 - $198,900.00Washington: $92,200.00 - $183,000.00Maryland: $92,200.00 - $175,100.00Washington DC: $101,000.00 - $183,000.00Illinois: $87,900.00 - $175,100.00New Jersey: $101,000.00 - $183,000.00Vermont: $87,900.00 - $159,200.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. Click here for more Benefits information. About Bread Financial At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn. Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at ************************. Job Family: IT Engineering Job Type: Regular

Arsenault is looking for a motivated entry-level python data warehousing specialist to join our growing development team. This position is ideal for someone with some programming experience and excellent communication skills who is interested in gaining experience with software development and data warehousing. This is currently a work from home position. As a member of the quality assurance team, you will maintain rules written in Python which map business data to our production database using an in-house data warehousing tool. Other responsibilities include working with the database, archiving raw data, pushing and pulling data from data stores. Requirements: 1 year of experience in software development, preferably with Python Excellent written and spoken English Familiarity with Excel Familiarity with FTP/SFTP Familiarity with Amazon S3 Nice to have: Web scraping experience Experience with Django or Flask About Us Arsenault Inc. is a digital eCommerce furniture retailer specializing in interior design and home decor. We work with more than 200 brands and offer over 400,000 items to a national customer base, but we are a small business with a dedicated team, and each employee has a direct impact on the success of the company.

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job Summary: The Market Data Sr. Specialist is responsible for performing the day-to-day transactional activities associated with receipt, validation, and loading of all inbound and outbound utility EDI data files as well as supporting continuous improvement projects for the data management team. He / She is part of a team that is accountable for complete, and accurate processing of 1,000,000 transactions / month which drive the customer enrollments, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue. The successful candidate will contribute to strategic growth initiatives such as new product and service offerings, new market entries, non-standard contracts, external market changes, and operational platform updates. He / she is responsible for performing the ongoing monitoring of fit for purpose quality controls designed to ensure the integrity of all data exchanges between internal and external partners. The controls framework will be updated based on consultation with other members of leadership, subject matter experts, personal knowledge base and industry best practices. The candidate should have a variety of competencies including strong analytical and technical skills, knowledge of the Microsoft Suite of applications and the ability to collaborate in a team environment. Essential Duties/Responsibilities: * Ensure transaction exceptions (i.e. missing, incomplete, invalid) are identified and resolved timely * Drive escalation efforts as required with utilities and impacted internal / external partners * Maintain functional knowledge of utility EDI guidelines and internal systems and data flows to assist with root cause analysis, issue resolution and proactive change management * Adhere to Service Level Agreements (SLA's) for file processing and exception management activities * Manage all inbound and outbound electronic data transactions that flow through the internal data management middleware platform * Run and review reports to identify missing or incorrect utility data and work to resolve * Prepare recommendations for process improvements and participate in testing/implementation with both internal and external stakeholders * Collaborate with other internal teams, such as Sales, Customer Experience, Billing, and Finance, to resolve issues or discrepancies as needed Working Conditions: * Fully remote work segmentation * Some overtime required as special projects arise Minimum Requirements: * Bachelor's degree Preferred Qualifications: * 2 - 3 years of energy industry experience preferred * Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel, and SQL preferred * Knowledge of flat files and EDI standards is a plus * Knowledge of managing FTP sites is a plus * Understanding of IT Development Life Cycle a plus Additional Knowledge, Skills and Abilities: * An effective communicator with excellent written, verbal and presentation skills * Flexibility and adaptability to work in a team environment * Ability to effectively multi-task and work in a pressure paced environment * Strong analytical and problem-solving skills Physical Requirements: * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the worlds leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... * Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. * Gain exposure to a rich variety of research techniques from knowledgeable professionals. * Enjoy a remote first/hybrid work environment with a flexible schedule. * Obtain insights into the needs and challenges of your clientsto learn how the worlds leading brands use research. * Experience peace of mind working for a company with a commitment to conducting research ethically. * Build lasting relationships with fun colleagues in a culture that values each person. Role Overview The Senior Programmer will manage client portal setup, data processing, and coding tasks to ensure accurate and timely survey execution. This role involves configuring portals, cleaning and formatting data, applying weights, and supporting tabulation and file delivery. Ideal candidates bring strong technical proficiency in SPSS, SQL, and scripting tools, along with attention to detail and problem-solving skills. The Salary Range for this position is $65,000 - $75,000. If this is not the right level for you, please check out our other postings. Responsibilities * Portal Setup & Management * Configure a portal at field start. * Load SPSS files into the portal with high attention to data quality. * Reset PINs for web surveys and remove previous survey entries. * Data Management & Processing * Apply data revisions and edits (e.g., cleaning, recoding, adding/dropping cases) as requested. * Create and/or merge additional variables in portal, or in final SPSS files if specified. * Format data files per specifications (e.g., convert SAV to TXT with custom delimiters). * Create combined data files upon request (typically via SPSS), following analyst-provided layouts. * Coding & Weighting * Process coding: add codes to portal or directly into SPSS files after Coding team notification. * Apply weights in portal once Sampling team completes weighting or analyst provides targets. * Generate real-time weights when required. * Sample Reconciliation * Reconcile sample for mail studies by verifying all PINs received via mail are logged internally. * Process mail data: export data and layout files from portal and complete processing. * Trend & Special Data Requests * Create and maintain trend databases in portal as requested. * Produce special verbatim files (requires discussion to determine feasibility via standard exports or custom setup). * File Delivery & Tabulation Support * Send SPSS data files to tab programmers or analysts (confirm responsibility during task assignment). * Generate ASCII data files for tab programmers (rare; typically for special tracking studies). * Review tab specs upon analyst request; provide feedback for clarification (do not create or edit specs). Basic Qualifications * SPSS - advanced to expert user * Remote Desktop * Unicom Professional (mr Script for data management and interview scripting) * MySQL, SQLYog, SQL Server Management Studio * Ascribe * FTP/SFTP * Linux * Notepad++ (with file comparison plugin) * Efficient time management * Strong problem-solving skills * Professional and effective interpersonal communication * Quick learner with high attention to detail Preferred Qualifications * Quantum experience * Perl experience * Previous Market Research firm experience * Advanced interpersonal communication skills Compensation, Benefits, and Culture * Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) * 401k with Company Match * Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of real vacation time * Paid Parental leave: 8 weeks * Paid Sick Leave: up to 8 weeks * 12 Paid Company Holidays * Hybrid/Virtual Work - Virtual-first workforce with employees in most states * Salary range for this role is $65,000 - $75,000 Explore our Careers and Culture page to learn more about the people behind the brand:

Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Department Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no interruption. Position Description WS is seeking a technical team leader to help the lead and shape the service desk while adhering to the firm's core values. The ideal candidate will be a leader and functional owner, motivating and coaching their team with the goal of providing world class customer service. Job Description: Responsible for overseeing a team of service desk professionals supporting the internal and external Morgan Stanley population Serve as the functional owner of a technical client-facing service desk, overseeing data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configuration, and ongoing system maintenance and administration Responsible for SLAs across multiple inventory streams, including call management, email correspondence, ticket aging and resolution, and real-time 24x7 system health monitoring Provide timely feedback, training, and coaching 50% of the time with a focus on driving efficiency of work execution while providing a world-class service experience Support interviewing and onboarding of top talent Conduct performance management to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements Drive growth and development of team members Qualifications: 3-5 years previous technical or customer service leadership experience Previous service desk experience Excellent problem-solving skills with passion for process improvement Passion for providing feedback & coaching Excellent written and oral communication skills Experience with financial service firms College degree or equivalent experience WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will have excellent oral and written communication skills, a strong technical aptitude, a demonstrable comfort in learning new applications quickly, and an ability to provide exceptional customer service to customers from various technical backgrounds. You will: Answer customer inquiries and promote products and services Identify, reproduce, diagnose, and resolve client issues about the product Document customer interactions within our ticketing system Maintain professional telephone and email etiquette Provide timely customer service including seeking assistance when necessary Perform other duties as assigned You have: Must be currently enrolled in computer science or a similar bachelor's degree program Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms Basic knowledge of Linux Strong technical aptitude through demonstrable comfort in learning new applications quickly Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds Excellent oral and written communication skills Bonus points if you have: Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP Basic knowledge of Unix and Windows operating systems Our awesome perks! Remote company - work from anywhere! 401k with company match; vested immediately Flexible work schedule Inspiring & collaborative coworkers This is an hourly position; the hourly wage is $15 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL. Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide. Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce. Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth. Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024. Miva, Inc. is an Equal Opportunity Employer. Read Miva's Applicant Privacy Notice Here.

WHAT IS THE OPPORTUNITY? Works with Manager of Budgeting and Analysis to perform annual budgeting monthly financial performance analysis, quarterly financial forecasting, cost/profitability studies, acquisition analysis and special projects; assists in providing financial analysis and planning support to the line and staff organizations. WHAT WILL YOU DO? * Responsible for the Budgeting/Forecasting Model's system maintenance and enhancement. * Works with the Manager and/or other analysts to maintain, enhance and produce the Funds Transfer Pricing (FTP) and Monthly Operating Performance Reporting. * Works with the Manager and/or other analysts to conduct financial analysis and problem solving in the performance reporting and transfer pricing. * Works with the Manager and/or other analysts to coordinate, consolidate and analyze the annual budget and quarterly forecast. * Provides financial analysis and planning support to the line/staff groups. Assists in performing acquisition analysis. Works with the Manager on special projects as needed. * Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Equal Employment Opportunity. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * Minimum of 3 - 5 years of financial analysis experience required. * Minimum of 3 years advanced Excel experience including minimum of 1 year complex formula/function development, writing macros in VBA, and utilizing PivotTables and other methods to manipulate large datasets. * Minimum of 2 years of experience working in Microsoft Office *Additional Qualifications* * Experience with MS Access, ODBC, Report Writers, GL Systems, Query Tools (Brio, Business Objects, etc.), Data Manipulation/Compilation. VBA experience a plus. * Ability to accurately, thoroughly and efficiently handle/analyze a high data volume; organize analyzed data into simple, complete and concise presentation formats; envision the global issue, separate symptoms from causes, research thoroughly; weigh costs/benefits and derive sound conclusions. * Ability to perform financial and economic analyses at a macro and micro level and effectively explain cause and effect * Ability to analyze large amounts of data from disparate sources and formulate a supportable conclusion * Ability to prioritize tasks and handle multiple projects at the same time, working under tight deadlines. * Effective verbal/written communication skills to interact with all levels of Bank personnel and strong analytical skills required. * Applies advanced skills to the position. * Adapts procedures, processes and techniques to accomplish the requirements of the position. * Duties and tasks reflect substantial variety and complexity. * May serve as a resource to others in the resolution of complex problems and issues. * Must be able to think through complex problems and develop solutions * Relies on experience and judgment to plan and accomplish assigned tasks and goals. * Must be able to work independently and in teams. *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $60,000 - $104,500 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-MA \#CA-MA

DDC IT Services is seeking a Senior IBM z/OS Systems Programmer to join their growing team. The qualified individual will provide planning, which includes development of implementation and installation plans for IBM Mainframe projects. The implementation plan shall include: detailed steps and requirements to successfully implement OS's, software or hardware upgrades, or installations to IBM System z/OS mainframe platform. Job Duties and Responsibilities: Provide timelines and milestones required for implementation or upgrade of the IBM mainframe platform to meet government established project deadlines. Use required software tools, including IBM System Modification Program/extended (SMP/e), IBM system utilities (including IEBGENER (generalized copy utility), IEBCOPY (utility to copy, compress, merge partitioned data sets), IDCAMS (access method services), to create, populate, update and configure required datasets and parameter libraries and members to successfully implement software installations and upgrades on the IBM mainframe platform. Create and deliver detailed installation/upgrade documentation, using government specified software and processes and formats. This documentation will include detailed dataset names, configuration parameters, and installation/upgrade procedures used to install/upgrade the IBM mainframe OS, software or hardware. Use IBM SMP/e to successfully receive and apply z/OS software and other related software on an IBM Mainframe. This includes interpreting SMP/e output messages to resolve software installation issues and requirements, use SMP/e panels to manage software installation packages, define SMP/e required parameters to successfully install and maintain OS and associated software products. Create, define and manage system and user catalogs on the IBM Mainframe platform. This includes using the appropriate catalog management utilities to create, update, merge and debug system and user catalogs. Diagnose and resolve IBM z/OS system abends and abnormal operating environment problems using system logs, and other available logs and documents. This includes creating and interpreting system traces and dumps, job output, and monitoring tools. Create, populate, secure and troubleshoot IBM z/OS USS (UNIX Systems Services) file systems and mount points. Manage the USS environment on an IBM z/OS mainframe platform. Create/update and debug z/OS parameters using government processes and procedures and requirements (aka PARMLIB). Plan, create and update accurate, detailed documentation for IBM z/OS mainframe platform software/hardware installation/upgrades. Use IBM z/OS mainframe job processing to analyze and debug batch processing issues. This includes an understanding of dispatching priorities and IBM z/OS mainframe security products and standard IBM mainframe software integration. Use IBM z/OS mainframe communications products, including Virtual Telecommunications Access Method (VTAM), Transmission Control Protocol/Internet Protocol (TCP/IP), and File Transfer Protocol (FTP). Create, update, and debug Job Entry Subsystem (JES2) parameters and statements. Use knowledge of storage management tools and techniques including Data Facility Hierarchical Storage Manager (DFHSM), IBM utility used for backup and recovery (ADRDSSU), Systems Managed Storage (SMS) and virtual tape systems to perform installation, upgrade and debugging of IBM z/OS platform issues Job Requirements (Education/Skills/Experience): IAT Level 1: Must possess one of the following required certifications A+ CE CCNA Security Network +CE SSCP Clearance Required: Secret #ddcitservicesjobs #LI-DNP Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

Hibu is looking for a Website Support Specialist! This person would be responsible for handling DNS issues in a customer support and production capacity. The DNS Web Support Specialist will interact with several internal departments, external clients, and vendors on a daily basis to ensure sites are set live and secure. Responsible for answering Five9 Call Queue calls and addressing incoming emails. Responsibilities: Receives inbound calls regarding domains and email issues. Makes outbound phone calls to clients to assist with DNS issues as needed. Researches and investigates hosting issues and provides prompt resolutions. Contacts vendors to resolve domain and email hosting issues. Secures and purchases new domains for clients. Monitors personal Outlook inbox and Teams group chat for internal and 3rd party vendor-related updates and issues. Monitors DNS team shared Omni Channel to promptly resolve client issues. All other duties as needed and assigned. This role is directly client-facing and a significant part is telephone based customer interaction. As a result, the employee is representing Hibu and needs to provide a positive experience for our clients. In addition to client interaction, there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients. Skill Requirements: Excellent written and verbal communication skills. Skilled at providing client-focused interactions, creating positive experiences for Hibu's clients. Adaptable, able to quickly learn new products and processes. Proactive in bringing issues impacting production to management in a timely and effective manner. Strong time management skills. Ability to complete multiple priorities simultaneously. Strong working knowledge of Microsoft Office Suite. Ability to handle multi-line phone system. Familiarity with multiple web browsers (Chrome, Edge, etc.) 1-2 years' experience as a customer-service agent. Preferred Skills: Experience working with DNS tools. Familiarity with File Transfer Protocol (FTP.) IND10 #LI-AG1 Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address ******************************** : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people. Veradigm is an innovative Healthcare Analytics and Technology Company that delivers visibility and transparency for Risk Adjustment and Quality Management programs. We enable health plans and at-risk providers to achieve the greatest financial impact in the Health Insurance Exchange (HIX), Medicare Advantage, and Medicaid markets. By combining advanced analytic methodologies with extensive health plan experience, Veradigm has developed a suite of uniquely pragmatic solutions that are revolutionizing risk adjustment. Veradigm flexible business intelligence tools offer real-time visibility into member and provider activities so our clients can apply the most cost-effective and appropriate interventions for closing gaps in documentation, coding, and quality. Job Summary Join the Payer Team as a System Analyst, providing expert support to BPO clients in managing claims submissions. In this role, you'll serve as a critical liaison between client teams and internal systems, ensuring seamless communication and operational alignment. Success requires deep knowledge of ACA-related data workflows, Medicare and Medicaid programs, and healthcare technology platforms. You'll apply your technical expertise in requirements gathering, gap analysis, data mapping, and SQL to support accurate and compliant claims processing. A strong understanding of claims file structures and submission protocols is essential, along with the ability to quickly identify and resolve issues. This role demands ownership, adaptability, and clear, confident communication to guide clients through complex data challenges. Key Responsibilities Inbound Source File Oversight * Monitor and manage inbound files placed on FTP servers. * Upload client files into internal systems, ensuring timely receipt per established schedules. * Validate file volume against claim estimates and enrollment figures. * Track missing or failed files and support RCA for upload issues. Escalation and Collaboration * Collaborate with internal SMEs and client teams to escalate UI discrepancies. * Attend client calls to provide updates, clarify issues, and support resolution efforts. * Contribute to process improvement through documentation updates and feedback loops. Data Validation & Edits * Manage duplicate records and versioning logic. * Review and correct validation errors using system-generated reports. * Redirect unrepairable errors to clients for correction in source systems. * Partner with clients to interpret record-level guidance when needed. Encounter & Supplemental File Submission * Identify records eligible for submission. * Generate and submit encounter and supplemental files to CMS. * Maintain audit trails for all submissions and resubmissions. * Resubmit failed files based on CMS response feedback. Response & Report File Management * Load and process CMS response files. * Manage post-submission errors and apply mitigation tactics. * Flag and mark unrepairable records to support quality and statistical reporting. Risk Analysis & Reporting * Analyze gaps in claims data and validate alignment with SOW scope. * Extract and interpret dashboard and report data for internal and client use. * Recommend best practices based on data trends and RCA findings. Qualifications * Bachelor's degree in health information management, Data Analytics, or a related field. * 2+ years' healthcare technology industry experience * 2+ years' experience working with ACA and Medicare/Medicaid programs * Familiarity with CMS/ACA submission protocols and 837 file formats * Experience with ACA Edge Server environments, including validation * Strong analytical skills and attention to detail. * Experience with FTP, data validation tools, and ticketing systems (e.g., JIRA, ServiceNow). * Excellent communication and client-facing skills * Demonstrates initiative * Takes ownership of responsibilities * Ability to Follows up to ensure tasks are completed * Proactively seeks clarification to ensure full understanding * Confident in posing thoughtful, sometimes difficult questions to address gaps or surface critical issues. Preferred Skills * Knowledge of PHI handling and HIPAA compliance. * Experience with Medicare Advantage or Medicaid encounter data. * Ability to interpret Statements of Work (SOWs) and translate into operational workflows. * Proficiency in Excel, SQL, or data visualization tools. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

JobID: 210680987 JobSchedule: Full time JobShift: Day : With your expertise in delivering infrastructure solutions, you are a top-performer in your field. Come on board as a highly appreciated member of a winning team. As an Infrastructure Engineer II at JPMorgan Chase within the Infrastructure Platforms organization, you will develop expertise in software, applications, and technical processes related to infrastructure engineering. In this role, you will start to apply your skills and proficiency in a specific application or technical methodology. Job responsibilities * Carries out day to day work assignments with some guidance and within documented parameters * Provides support in configuring and provisioning new file transfer routes by setting up connection parameters, defining transfer protocols, establishing routing rules within file transfer platforms, and configuring source and destination endpoints, authentication mechanisms, and data transformation requirements. * Directly supports customers and business users with complex questions or escalations through phones, emails, and chats * Serves as a point of contact during Major Incidents working with the Global Incident Management team and other partners providing information regarding client impacts, and product impacts * Maintains Senior leadership informed, providing periodic communications during the incident * Represents the team in meetings with clients and internal partners, including client calls, business reviews, RCA discussions, and project calls * Analyzes service cases and collaborate with stakeholders to prevent potential escalations or recurrence of past issues * Contribute expertise to the development of new support documentation, along with updating existing procedures Required qualifications, capabilities, and skills * Formal training or certification on infrastructure engineering concepts and 2+ years applied experience * Understanding of cloud, virtualization, APIs, and software languages such as Python, Java, Bash, Shell * Proficient knowledge of risk and controls landscape, ensuring company-wide standards are met * Experience with configuring and troubleshooting file transfer protocols, ciphers, and encryption (FTP, SFTP, FTPS, AS2) * Experience in Production Support, testing and debugging of automated tasks (Apps, Systems, Infrastructure) * Experience with developing frameworks that reduce operational toil or application technical debt while maintaining a high degree of system availability * Knowledge of Linux, Shell scripting, PERL Scripting, and SQL Preferred qualifications, capabilities, and skills * Hands-on experience in incident management or production support environment * Experience working in the financial services industry supporting mission critical applications

The Production support engineer is responsible for monitoring the production servers, scheduled jobs, creating/receiving incidents from end-users, analyzing or redirecting to right technology team as needed, for timely resolution. Should be conversant writing scripts, queries for Database and debugging of application related issues. Should be instrumental in smooth execution of scheduled batch jobs. Should be familiar with production change implementation process, server failover and failback support activities. Desired Skills: Knowledge of web applications, APIs and .NET environment File transfer mechanisms like FTP, SFTP processing NDM - connect: direct - preferrable Familiarity with Splunk, NEWS alerts Required Skills: Performing L1, L2 production support Communicate to teams on Application status Autosys job control, JIL, Autosys Command line/UI Writing SQL Server TSQL queries like DDL, DML and DQL Windows Power shell/Shell commands Primary Skills: MS SQL Server Secondary Skills: Autosys Tertiary Skills: HTML Location: kennesaw, GA Compensation, Benefits and Duration Minimum Compensation: USD 40,000 Maximum Compensation: USD 140,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver for each other and our clients to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients to learn how the world s leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Role Overview The Senior Programmer will manage client portal setup, data processing, and coding tasks to ensure accurate and timely survey execution. This role involves configuring portals, cleaning and formatting data, applying weights, and supporting tabulation and file delivery. Ideal candidates bring strong technical proficiency in SPSS, SQL, and scripting tools, along with attention to detail and problem-solving skills. The Salary Range for this position is $65,000 - $75,000. If this is not the right level for you, please check out our other postings. Responsibilities Portal Setup & Management Configure a portal at field start. Load SPSS files into the portal with high attention to data quality. Reset PINs for web surveys and remove previous survey entries. Data Management & Processing Apply data revisions and edits (e.g., cleaning, recoding, adding/dropping cases) as requested. Create and/or merge additional variables in portal, or in final SPSS files if specified. Format data files per specifications (e.g., convert SAV to TXT with custom delimiters). Create combined data files upon request (typically via SPSS), following analyst-provided layouts. Coding & Weighting Process coding: add codes to portal or directly into SPSS files after Coding team notification. Apply weights in portal once Sampling team completes weighting or analyst provides targets. Generate real-time weights when required. Sample Reconciliation Reconcile sample for mail studies by verifying all PINs received via mail are logged internally. Process mail data: export data and layout files from portal and complete processing. Trend & Special Data Requests Create and maintain trend databases in portal as requested. Produce special verbatim files (requires discussion to determine feasibility via standard exports or custom setup). File Delivery & Tabulation Support Send SPSS data files to tab programmers or analysts (confirm responsibility during task assignment). Generate ASCII data files for tab programmers (rare; typically for special tracking studies). Review tab specs upon analyst request; provide feedback for clarification (do not create or edit specs). Basic Qualifications SPSS - advanced to expert user Remote Desktop Unicom Professional (mr Script for data management and interview scripting) MySQL, SQLYog, SQL Server Management Studio Ascribe FTP/SFTP Linux Notepad++ (with file comparison plugin) Efficient time management Strong problem-solving skills Professional and effective interpersonal communication Quick learner with high attention to detail Preferred Qualifications Quantum experience Perl experience Previous Market Research firm experience Advanced interpersonal communication skills Compensation, Benefits, and Culture Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) 401k with Company Match Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of real vacation time Paid Parental leave: 8 weeks Paid Sick Leave: up to 8 weeks 12 Paid Company Holidays Hybrid/Virtual Work - Virtual-first workforce with employees in most states Salary range for this role is $65,000 - $75,000 Explore our Careers and Culture page to learn more about the people behind the brand: **************************************** Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. The Technical Support Engineer I is a member of the Tier 1 Technical Support team in the Managed Services department and reports to the Manager of Support Operations. This position will provide first point of contact support for monitoring and maintaining a diverse server and network infrastructure to meet and exceed the SLA requirements of the company and our customers. The role of a Technical Support Engineer is to monitor and react to custom alarms, customer portal tickets and inbound calls to the call center. As the Technical Support Engineer, I will facilitate timely resolution of alarms and incident tickets through basic and advanced troubleshooting methodologies and through standard operating procedures and using a wide array of technologies. The goal of the Technical Support Engineer I is to respond to alarms and deliver a Return to Service (RTS), as well as provide value-added support by reviewing and monitoring alarms and tickets for Change and Problem Management activities. The ideal candidate will be self-motivated, have a customer focused personality, a strong inner drive for continuous improvement, a sense of urgency, and a willingness to learn about new technologies. Communication and ownership of problems is integral to the Support team. The Technical Support Engineer I role works closely with the Technical Support Engineers on the Tier 2 and the Tier 3 teams. The support team is central to the on-boarding of exciting new platforms and technologies. We are looking for a creative and versatile individual that is passionate about providing World Class Customer Support. Responsibilities: * Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone. * Will serve as first point of contact for all customer calls and portal submitted issues. * Provide prompt support for all incidents that are raised by customers via the DataBank portal or by phone. * Monitor and respond to alarms for DataBank's internal & customer systems. * Fulfill service requests for account creations and modifications to include Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP * Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet the customers' requirements. * Perform DNS creation and modifications. * Perform ticket escalations to the various IT teams within DataBank. * Technical support to replicate and troubleshoot Windows and Linux server-side issues. * Fulfill service requests for IaaS and PaaS customers to include Add/Remove/Change of systems resources. * Coordinate and schedule tasks and customer maintenance activities * Other duties as assigned. Qualifications: * 2+ years working in the Information technology field. * 1-2 years of Windows and/or Linux network administration * 1-2 years of customer support experience * Experience working with Active Directory groups, users and policies. * Working knowledge of VMware vSphere and vCenter Administration is required. * Experience with network monitoring tools (ex: HP Zabbix, Science Logic, SolarWinds, Nagios) * Understanding of authentication mechanisms to include multi-Factor authentication (MFA) * Fundamental understanding of the OSI model * Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities. * Excellent communication skills and the ability and willingness to learn new technologies and skills. * Analytical and detail oriented, able to prioritize, execute and meet deadlines. * Ability to accomplish tasks with minimal supervision. Benefits * Health, Dental, Vision packages * Short-Term and Long-Term Disability Insurance * Life Insurance * 401k matched by company * Paid Time Off and Holidays