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  • Baseball Data & Statistics Intern (California Collegiate League)

    Arroyo Seco Saints Baseball Club, Inc.

    Remote job

    About the job Baseball Data & Statistics Intern (California Collegiate League) Organization & Internship Background The Arroyo Seco Saints, a certified 501(c)3 non-profit organization, attracts elite college baseball players, coaches, and college students seeking to gain experience in the sports industry to the greater Los Angeles area for the months of June and July. A proud member of the California Collegiate League and entering its 19th season of operation, the Saints strive to provide the finest collegiate summer baseball experience in the nation. Learn by doing! Data and Statistics Interns will be key players in advancing our mission. You will spend the summer gaining valuable experience in the sports industry, building your resume and career portfolio, and learning through mentoring, networking, and training. Data & Statistics Intern Responsibilities Overall Be the official scorer of all Home Games, and some Road Games as necessary. Statistics tracking as needed for coaches and staff. Create assessments, generate reports, and prepare other tools and charts to be used by Coaches and Staff. Produce hitting and pitching charts for each game. Setup and Operate the TrackMan system at every Home Game and tag the appropriate data as assigned. Oversee Synergy (video metric system) throughout the season to include set up of cameras, monitoring camera angles during game, take down of cameras upon completion of the game, and uploading of video footage. Communicate with Social Media Team to report on any hot streaks, broken records, or other important information. Create an independent research project of your choice, from preparation, data collection, study and analysis, implementation and finally, potential publication (subject to approval). Report to General Manager for special projects throughout the season Requirements MUST HAVE: Experience using TrackMan at your College or University, or in another setting. MUST HAVE: Experience with Microsoft Excel and data processing formulas. NICE TO HAVE: Familiarity with Synergy, and use within a College or Professional Baseball setting. NICE TO HAVE: Familiarity with programming in either R or Python, competency in SQL data queries, an understanding of XML and JSON data, and experience with remote FTP servers and SSL protocols. NICE TO HAVE: Experience building and interpreting predictive models preferred. A strong foundation in mathematics, statistics, computer science, and/or engineering. Pursuing or completed an undergraduate degree in a related major. Represent the Arroyo Seco Saints by exhibiting a high level of professionalism at all times. A team player with a get it done work ethic and an upbeat and friendly attitude. Ability to manage multiple projects at once and complete assigned tasks on schedule. Posses a strong attention to detail. Be willing to go 50 feet extra. Don't try to be done 6 inches short. Work proactively and possess strong problem-solving skills Excellent organizational skills. Self-motivated and detail oriented. Comfortable working in groups. Interact with Saints front office members, coaches, players, staff, and staff from opposing organizations, the California Collegiate League, and more. Availability! Able to be responsive and send information or data to the Saints staff at possibly unusual times. Knowledge of baseball rules and statistic required. Must be available for the entire season, from May 25, 2025 to August 10, 2025 Notes & Time Commitments The position is eligible as a college credit internship. Applicants not in need of credit may still apply. All intern staff will be required to participate (in-person or by conference call) in an introductory meeting in late May. Hours Will Vary. Game Days are typically 1:00-10:00 p.m. Non-game days are on an as-needed basis. Some remote hours will be required to complete tasks within allotted time frames. All interns will be required to commit for the duration of the season(exceptions for varying school start/stop dates will be reviewed on an individual basis). The term of the season can include up to two (2) weeks prior and two (2) weeks after the beginning and ending of the game schedule. The Saints college summer season runs June to early August. Ability to begin remote work before the season begins is a plus.
    $37k-55k yearly est. 2d ago
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  • Customer Solutions Specialist

    Impact Technologies 4.5company rating

    Columbus, OH

    About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: impact.com's global support organization is launching a brand new team in our Columbus office. This role is one of ten new positions, all starting at the same time, to launch the new team. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem. We are responsible for making interactions with impact.com a delight across all surfaces. We help users navigate the platform and address any issues that arise, acting as the voice of the customer and providing critical input to our product & engineering teams. The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers in every country worldwide. Working in the team requires technical aptitude, curiosity, and a genuine passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind (from extremely happy to extremely unhappy). Our business is scaling rapidly, and how we support our customers is at the heart of what we do. Come join us and help build the future of this team. Work in our Columbus office is in-office three days a week, in one of two assigned shifts (8:00 a.m. - 5:00 p.m. or 10:00 a.m. - 7:00 p.m.). You may request your preferred shift, and we will assign new team members based on the number of requests for each shift and the team's needs. What You'll Do: Provide delightful customer support during either US Eastern or US Pacific time hours through chat, email, and ticketing systems for our global user base. Act as the first point of contact and a trusted guide for thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that arise. Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes. Serve as the voice-of-the-customer, gathering critical feedback and collaborating with cross-functional teams to enhance client satisfaction and continuously improve platform performance. Help shape the future of our customer support organization as a foundational member of our new Columbus-based team. What You Bring: 2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment. Phenomenal written communication skills, with an ability to be clear, concise, and professional across multiple channels. Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users. Quick thinking with strong analytical skills, and the capability to manage many different communication threads on diverse topics simultaneously. Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML. A genuine curiosity and the technical aptitude required to master a complex software platform. Meticulous accuracy and a high standard for the quality of your work. The resilience and presence to handle customers in every state of mind, from delighted to frustrated, while maintaining a professional demeanor. Strong internal motivation, a passion for service, and a drive to deliver memorable customer experiences. Nice to Have: Affiliate & Partnerships Industry Fundamentals Certification by PXA Salary Range: Salary Range: $70,000 - $75,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the applicant's skills, qualifications, and experience, as well as the position's requirements. The Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid Group scheme with Momentum for provident fund Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. Fitness Club Reimbursement Internet Allowance impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI-Columbus_Hybrid
    $70k-75k yearly Auto-Apply 17d ago
  • Software Support Analyst (Investment Finance) (remote)

    Finfolio

    Remote job

    Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? We make wealth management simpler! A SaaS solution that is the back office for professional wealth managers Our software reports, trades, and bills investment accounts 100% remote company with great benefits Startup, small-company atmosphere Passionate and excited about great software and making our clients happy What will you do at this job? Discuss investments and software functionality with wealth manager clients Provide technical support by resolving issues and questions by phone and email Give webinars and 1-on-1 training to clients Implement new clients by converting data from their old software Assist in testing products with new software releases Help troubleshoot software bugs and work with development team to make fixes Build processes and procedures to help new team members Write and maintain documentation and articles about software functionality What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.) Excellent written and verbal communication skills in English Must be reliable and self starting, with a strong attention to detail Based in the USA, with a quiet home office and fast internet Must be tech savvy, able to write scripts and use macro languages Finance degree, Series 63 or equivalent experience Would be a plus to know FTP, SQL, DOS Batch, or REST APIs How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings Slack & Pragli for intra-office communication (you will be on video often) GMail for communication with clients and data vendors Gusto for HR and payroll Google Drive for documents, spreadsheets, etc. Hubspot for contact management and help desk Why should you work here? Work with a team that is excited and passionate about what they do Help support an amazing, best-in-class product that is fun to use Competitive salary + health/dental + unlimited paid time off + 401K match Interact with interesting and successful financial advisor clients
    $45k-65k yearly est. 60d+ ago
  • SR HRIS Specialist / HRIS Administrator

    Auria 3.9company rating

    Remote job

    Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.We are seeking an experienced SR HRIS Specialist to support and maintain HR systems and assit with automation, integration and configuration of core HR processes. Serve as a technical point-of contact for users.General Responsibilities System Governance and User Access Partner with HR to ensure standardized global processes and configurations that result in accurate and secure data Manage role configuration and related access flags Manage and enforce user access requirements Assign user access and audit semi-annually Maintain and troubleshoot interfaces used to impact user access following employment status changes System Maintenance and Upgrades Maintain and document system configuration and processes Review, test and support in the application of upgrades and patches Maintain HR system org structure, objects, tables and picklist options Audit and analyze data to ensure data integrity/accuracy Custom Interfaces and Secure FTP Reports Configure and maintain secure FTP reports Troubleshoot issues with custom interfaces Coordinate with Dayforce and key stakeholders to develop new or change existing custom interfaces User Support, Documentation and Training Develop and conduct training for new users Provide training and documentation on new processes or functionality Develop user procedures, guidelines and documentation Provide troubleshooting assistance to resolve user issues Research system issues and coordinate with vendor support for resolution Complete super-user central tasks/data entry and data imports Assist with vendor data inquires and issue resolution Data Analytics and Reporting Write and maintain a variety of standard and custom reports Report on data for audits, management, stakeholders Payroll Vendor Relationships and Support Manage vendor access to Auria's HR systems Assist with resolution of IPO/SD Worx issues Maintain and troubleshoot imports/exports between Dayforce and IPO Implementation Projects and Configuration Changes Lead or serve as a key contributor for HR-related system implementations Manage deliverables and open issues for system configuration changes and new feature activations Other Duties as Assigned Competencies:· Strong / Proficient English speaking and writing skills required· Excellent communication and problem-solving skills· Strong data analysis capability· Proficiency in HRIS software (Dayforce preferred) Experience· 3-5 years of experience in HRIS role preferred Education· Bachelors Degree in Human Resources or related field preferred Requirements Travel:· Ability to travel up to 25% of the time to supported plants Physical Requirements: · Must be able to fully comply with all applicable safety requirements and policies What you will gain as a part of the Auria Team: Competitive salary Benefits and perks above the law Professional developments Healthy work environment
    $44k-75k yearly est. Auto-Apply 15h ago
  • Manager, Technical Services

    Impact Technologies 4.5company rating

    Columbus, OH

    About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed. Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability. Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands. Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams. What You Bring: Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities. Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms. Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems. Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues. Experience leading teams in fast-paced, high-volume support or technical services environments. Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner. A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes. Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Columbus
    $110k-135k yearly Auto-Apply 20d ago
  • Sales Consultant

    Trax Image Recognition

    Remote job

    The Role Sales Consultant About Trax Trax retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best - delighting shoppers. Many of the world's top CPG companies and retailers use Trax's dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit ******************* Requirements Essential Skills * Proven experience supporting and closing strategic/enterprise deals with multi-month sales cycles. * Strong business acumen with the ability to connect client challenges to practical solutions and industry best practices. * Excellent presentation and communication skills (oral & written), with the ability to simplify complex topics and build trusted relationships across client organizations. * Effective leadership and influence skills to guide both clients and internal teams toward the right solution. * Strong negotiation and persuasion abilities, ensuring alignment across stakeholders and accelerating deal closure. * Curiosity and drive for continuous learning, particularly in new technologies and emerging CPG industry trends. * Prior experience in the CPG industry or with technology providers serving major CPG clients. * Familiarity with APIs, SDKs, FTP, or deep linking integrations. * Exposure to field execution, salesforce automation, or retail execution platforms in the CPG industry (e.g., Salesforce, SAP). Your Responsibilities * Act as a trusted advisor and industry expert, helping clients adopt best practices and guiding them to the right solutions that drive business impact. * Partner closely with the sales team during the full sales cycle-solution planning, * Proposal development, and client discussions to ensure strategic alignment and scalable growth. * Validate with sales leadership that proposed solutions meet client objectives and strengthen strategies to successfully close opportunities. * Deliver compelling presentations and product demonstrations, clearly articulating how Trax solutions deliver value to CPG/FMCG companies. * Engage with client stakeholders to understand broader business goals and position Trax within their technology and execution ecosystem. * Contribute to RFI/RFP processes by providing thoughtful, value-oriented responses that highlight Trax capabilities and industry relevance. * Serve as the link between sales, product, and delivery teams, ensuring client requirements are translated into actionable solutions and supporting a smooth transition post-sale. * Continuously expand your knowledge of Trax products, retail technology, and the CPG sector to bring fresh insights to both clients and colleagues. Success Metrics Sales Growth & Scalability * Support achievement of annual sales targets through consultative engagement and solution planning. * Sales Alignment & Closure * Contribute to high close rates on qualified opportunities by aligning client needs with Trax offerings. * Help reduce time to close by guiding clients with best practices and strong solution positioning. Client Engagement & Satisfaction * Achieve positive client feedback on proposals, demonstrations, and solution recommendations. * Operational Excellence * Ensure accurate scoping and smooth handoff to delivery teams to minimize post-launch issues. Continuous Learning & Expertise * Complete at least one professional development activity annually focused on the CPG industry or relevant best practices. This role is preferably in United States. Open to remote work for the right candidate with the right experience. Curious about Life @ Trax? Check us out on Instagram! Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
    $44k-74k yearly est. 60d+ ago
  • Sr. Systems Admin / Technical Specialist 1

    Charter Global 4.0company rating

    Columbus, OH

    Mandatory Skills: 1) Logon Procs 5+ years a) Create b) change 2) SCLM - Change Control 5+ years a) Create structures b) Maintain structures c) SCLM file maintenance 3) REXX routines 5+ years a) Create b) Maintain 4) Clist Routines 5+ years a) Create b) Maintain 5) Panel libraries 5+ years a) Create Maintain 6) SMS / HSM Storage Management 10+ years a) ACS routine b) DASD allocation 7) BMC Control Products 10+ years a) Install b) Maintain c) Trouble shoot 8) FTP/Connect:Direct/ Cyberfusion 5+ years a) Assist development in executing b) Coordinate changes 9) COBOL 5+ years a) Maintain SLCM components for COBOL 10) Mainframe Monitoring 10+ years a) MXG reports b) RMF reports c) RMF spreadsheet report writer d) Report on transactions, IMS and DB2 e) BMC Mainview Regards: ngampa AT charterglobal DOT com Additional Information Mainframe Monitoring 10+ Years
    $74k-94k yearly est. 1d ago
  • Client Service Desk Team Leader - Director

    Morgan Stanley 4.6company rating

    Columbus, OH

    Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Department Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no interruption. Position Description WS is seeking a technical team leader to help the lead and shape the service desk while adhering to the firm's core values. The ideal candidate will be a leader and functional owner, motivating and coaching their team with the goal of providing world class customer service. Job Description: * Responsible for overseeing a team of service desk professionals supporting the internal and external Morgan Stanley population * Serve as the functional owner of a technical client-facing service desk, overseeing data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configuration, and ongoing system maintenance and administration * Responsible for SLAs across multiple inventory streams, including call management, email correspondence, ticket aging and resolution, and real-time 24x7 system health monitoring * Provide timely feedback, training, and coaching 50% of the time with a focus on driving efficiency of work execution while providing a world-class service experience * Support interviewing and onboarding of top talent * Conduct performance management to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates * Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements * Drive growth and development of team members Qualifications: * 3-5 years previous technical or customer service leadership experience * Previous service desk experience * Excellent problem-solving skills with passion for process improvement * Passion for providing feedback & coaching * Excellent written and oral communication skills * Experience with financial service firms * College degree or equivalent experience WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $82k-108k yearly est. Auto-Apply 59d ago
  • Senior Upgrade Engineer, Medical Informatics: Radiology & Cardiology PACS, Mobility, EIS, and Synapse

    Job Listingsfujifilm

    Remote job

    The Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible sites. In addition will maintain necessary documents and process information regarding upgrades. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working outside of normal business hours and holidays is required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Perform remote and onsite assessments of customer's systems. Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D. Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products. Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products. Windows Server OS (2012/2016/2019/2022). Server hardware components. VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design. Oracle Dataguard / RAC. Storage Infrastructure - SAN/NAS. Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines. Help develop and maintain upgrade documentation for the overall process and versions. Continue improving upgrade processes with other departments. Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes). Customer relations: Superior communication and interpersonal skills, excellent phone manner. Test new versions and functionalities of the company's products with upgrade process. Deliver timely and accurate technical documentation to MI Upgrade teams. Provide technical support to customer base via telephone and on-site visits when necessary. Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business. Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions. Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products. Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances throug continuous education. Short notice and / or overnight travel, as required, to work on customer systems. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. All other functions and or responsibilities that may be assigned by management. Qualifications: Associate degree in computer science or related field, or equivalent work experience. Minimum of 4 years of related professional experience or comparable education and work experience. Advanced working knowledge of current network technologies. Ability to achieve results and meet goals in a fast-paced, team environment. Superior communication, organizational, and interpersonal skills, along with excellent phone manner. Ability to make independent decisions based on interpretation of technology data and product knowledge. Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022), Linux Red Hat, Networking, TCP/IP and FTP protocols, SQL Server, and Oracle. VMWare Certification (Preferred). Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.). Thorough knowledge of at least two products (PACS, EIS, Mobility, Synapse 3D, Synapse CV, Synapse VNA and related services including workflow). Excellent analytical troubleshooting and configuration skills. Demonstrated ability handling internal IT concerns. Self-directed with excellent project management skills. Strong interpersonal, team building and leadership skills. Inquisitive and creative with good decision-making skills. Resourceful and thorough with a strong sense of urgency. In addition to the above, employees are expected to: Promote teamwork and cooperative effort. Help train and give guidance to other Upgrade Engineers by shadowing projects and demonstrating upgrades to the latest version. Provide customers with the highest quality products and services. Understand and apply appropriate quality management. Physical requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day, up to 4 hours at a time. The employee must frequently lift and/or move items that weigh up to 50 pounds. The employee must be able to reach above their head to work on equipment that is on a desk, on the floor, or mounted to the ceiling, must also be comfortable on ladders. Ability to use hands to type and have the manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches, etc. Travel: Occasional (up to 25%) travel may be required based on business needs In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via e-mail at ******************************. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours. * #LI-Remote EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.
    $93k-126k yearly est. Auto-Apply 8d ago
  • Permit Specialist

    CCI Systems, Inc. 4.5company rating

    Remote job

    Job Description Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on-the-job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee's hard work and determination and REWARD results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking Permit Specialists to play crucial role in overseeing the permitting process for obtaining public rights of way and utility pole permits for infrastructure projects, ensuring compliance with relevant laws to achieve permit approvals. They serve as a critical liaison between government entities, utility companies, and construction teams to facilitate smooth and efficient progress of permit approvals within the designated right of way areas. Responsibilities Receive and enter incoming work from various sources (email, PDFs, paper, FTP sites, customer databases, etc.) into online database software accurately, and within established timeframes. Manage the preparation of all necessary documentation for permit submissions, including applications, maps, and legal descriptions. Ensure that all permitting documentation is accurate, complete, and in compliance with regulatory standards. Liaising with governmental agencies, utility companies, and other stakeholders to coordinate right of way activities and ensure compliance with all applicable laws and ordinances. Maintaining accurate records and documentation of permits, including associated plans and maps, ensuring that all documents are current and properly filed. Work on multiple permitting projects, ensuring that they progress on schedule, within budget, and in accordance with permit conditions. Overseeing and managing the processing of permit fees and invoices, ensuring accurate and timely billing, payment tracking, and reconciliation for all right of way permit-related transactions. Addressing and resolving revisions, conditions, conflicts, or disputes that arise during the permitting approval process. Assist with the planning and coordination of all Aerial and Under permit activities, ensuring compliance with local, state, and federal regulations. Oversee the development and implementation of strategic plans to acquire necessary permits in a timely and cost-effective manner. Act as the primary point of contact for internal stakeholders, including government agencies, utility companies, and landowners, to negotiate terms and facilitate the permit acquisition process. Build and maintain relationships to ensure smooth project progression. Analyze permit data to identify trends, efficiencies, and areas for improvement, and develop ad hoc reports to support decision-making and strategic planning for department management and permitting teams. Setting up and managing internal projects using workflow management software, ensuring that all necessary tasks are defined, appropriately assigned,and integrated into the project timeline for efficient execution and tracking. Provide leadership assistance and direction to the permitting teams and other departments, setting clear goals and expectations. Continuously evaluate and improve permitting processes and procedures. Implement best practices and leverage technology to increase efficiency, reduce errors, and streamline operations. Other duties or special projects, as assigned. Qualifications Associate degree in Business Administration or related field preferred. 5+ Years Experience in Utility Right of Way permitting. Associate degree in business administration or related field. National Electrical Safety Code (NESC) Certifications Proficient knowledge of O-Calc Pro, NJUNS, ALDEN, Auto CADD software experience. Proficient knowledge of utility pole infrastructure and the make-ready processes. Proficient knowledge of Railroad permitting processes. Proficiency in understanding and applying local, state, and federal right of way regulations and standards. Proficiency in understanding and applying utility pole regulations and standards. Ability to manage multiple complex projects, coordinate multiple tasks, and maintain schedules and budgets. Skilled in negotiating with property owners, public officials, and contractors, and resolving disputes effectively. Strong analytical skills to assess permit applications, interpret data, and make informed decisions. Excellent verbal and written communication abilities for clear and concise interaction with various stakeholders. Familiarity with GIS software, workflow management systems, and other technical tools used in permit coordination. Meticulous attention to detail in reviewing applications, plans, and legal documents related to ROW/Easements and Pole Owners. Experience in working in a fast-paced environment with multiple teams, providing guidance and ensuring proper training. Strong customer service skills to assist applicants and maintain positive relations with the public and other agencies. Ability to adapt to changing laws, technologies, and environments within the scope of right of way permit management and infrastructure development. The capacity to effectively prioritize and manage tasks with minimal supervision, maintaining productivity and meeting deadlines in a remote work environment. Knowledge of cable and fiber optic design and basic construction practices. Shift is full-time Monday - Friday between the hours of 8:30am - 5:00 pm CST. Must be flexible, and willing and able to work outside normal business hours, as necessary.
    $41k-67k yearly est. 7d ago
  • Entry-Level Python Data Warehousing Specialist

    Arsenault

    Remote job

    Arsenault is looking for a motivated entry-level python data warehousing specialist to join our growing development team. This position is ideal for someone with some programming experience and excellent communication skills who is interested in gaining experience with software development and data warehousing. This is currently a work from home position. As a member of the quality assurance team, you will maintain rules written in Python which map business data to our production database using an in-house data warehousing tool. Other responsibilities include working with the database, archiving raw data, pushing and pulling data from data stores. Requirements: 1 year of experience in software development, preferably with Python Excellent written and spoken English Familiarity with Excel Familiarity with FTP/SFTP Familiarity with Amazon S3 Nice to have: Web scraping experience Experience with Django or Flask About Us Arsenault Inc. is a digital eCommerce furniture retailer specializing in interior design and home decor. We work with more than 200 brands and offer over 400,000 items to a national customer base, but we are a small business with a dedicated team, and each employee has a direct impact on the success of the company.
    $70k-95k yearly est. 60d+ ago
  • Senior Survey Programmer/Data Manager - Remote (US only)

    Escalent 4.4company rating

    Remote job

    Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver for each other and our clients to make the world work better for people. Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more. Gain exposure to a rich variety of research techniques from knowledgeable professionals. Enjoy a remote first/hybrid work environment with a flexible schedule. Obtain insights into the needs and challenges of your clients to learn how the world s leading brands use research. Experience peace of mind working for a company with a commitment to conducting research ethically. Build lasting relationships with fun colleagues in a culture that values each person. Role Overview The Senior Programmer will manage client portal setup, data processing, and coding tasks to ensure accurate and timely survey execution. This role involves configuring portals, cleaning and formatting data, applying weights, and supporting tabulation and file delivery. Ideal candidates bring strong technical proficiency in SPSS, SQL, and scripting tools, along with attention to detail and problem-solving skills. The Salary Range for this position is $65,000 - $75,000. If this is not the right level for you, please check out our other postings. For this remote position, must be based in the United States. Responsibilities Portal Setup & Management Configure a portal at field start. Load SPSS files into the portal with high attention to data quality. Reset PINs for web surveys and remove previous survey entries. Data Management & Processing Apply data revisions and edits (e.g., cleaning, recoding, adding/dropping cases) as requested. Create and/or merge additional variables in portal, or in final SPSS files if specified. Format data files per specifications (e.g., convert SAV to TXT with custom delimiters). Create combined data files upon request (typically via SPSS), following analyst-provided layouts. Coding & Weighting Process coding: add codes to portal or directly into SPSS files after Coding team notification. Apply weights in portal once Sampling team completes weighting or analyst provides targets. Generate real-time weights when required. Sample Reconciliation Reconcile sample for mail studies by verifying all PINs received via mail are logged internally. Process mail data: export data and layout files from portal and complete processing. Trend & Special Data Requests Create and maintain trend databases in portal as requested. Produce special verbatim files (requires discussion to determine feasibility via standard exports or custom setup). File Delivery & Tabulation Support Send SPSS data files to tab programmers or analysts (confirm responsibility during task assignment). Generate ASCII data files for tab programmers (rare; typically for special tracking studies). Review tab specs upon analyst request; provide feedback for clarification (do not create or edit specs). Basic Qualifications SPSS - advanced to expert user Remote Desktop Unicom Professional (mr Script for data management and interview scripting) MySQL, SQLYog, SQL Server Management Studio Ascribe FTP/SFTP Linux Notepad++ (with file comparison plugin) Efficient time management Strong problem-solving skills Professional and effective interpersonal communication Quick learner with high attention to detail Preferred Qualifications Quantum experience Perl experience Previous Market Research firm experience Advanced interpersonal communication skills Compensation, Benefits, and Culture Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) 401k with Company Match Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of real vacation time Paid Parental leave: 8 weeks Paid Sick Leave: up to 8 weeks 12 Paid Company Holidays Hybrid/Virtual Work - Virtual-first workforce with employees in most states Salary range for this role is $65,000 - $75,000 Explore our Careers and Culture page to learn more about the people behind the brand: **************************************** Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
    $65k-75k yearly 15d ago
  • Travel Service Engineer

    ZP Group 4.0company rating

    Remote job

    Zachary Piper Solutions is seeking a Travel Service Engineer in Reston, VA to support the configuration and deployment of LAN gear at government and contractor sites, supporting the establishment of connectivity to the Azure air-gapped cloud environments. Requirements: * 2 years of experience with TCP/IP protocol configuration and use (e.g., DNS, FTP, SSH, BGP). * 2 years of Experience deploying documented network architectures and troubleshooting connectivity issues * Hold active TS/SCI security clearance fully adjudicated by the designated agency. * Ability to travel and work remotely up to 50% of the time. Compensation: * $70,000 - $100,000 (Depending on experience) * Benefits including medical, dental, vision, 401k * Holidays and paid time off * This position requires travel to sites across the continental US. When not traveling, all work is to be performed in Reston, VA
    $70k-100k yearly 60d+ ago
  • Mainframes Application Support (Remote)

    Sky Solutions 4.7company rating

    Remote job

    Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today. Job Description Role: Mainframes Application Support Location: Raleigh, NC - Remote Duration: FTE/long term Visa - OPEN Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up. Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Qualifications Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Additional Information All your information will be kept confidential according to EEO guidelines.
    $74k-102k yearly est. 1d ago
  • Senior Data Analyst / Typing (Remote)

    Recruit Monitor

    Remote job

    The Senior Data Analyst / Typing will serve as the primary point of contact for Paychex Data Contributors. The individual will monitor, research, and respond to data contributor activity including file update submissions, data reporting questions/inquiries, audits, and onboarding/off-boarding procedures. This individual is able to analyze large datasets, technology savvy, and is knowledgeable of the FCRA regulations and Metro 2 reporting guidelines. He/She thrives in a fast-paced environment and is looking for an opportunity to improve the customer experience with Paychex. What youll do Coordinate with cross functional teams in order to facilitate the data contributor lifecycle from initial onboarding through on-going support/off-boarding Fulfill special research projects for customers that require technical expertise in database applications Proven SME in data processing technology (for data cleansing and standardization), data exchange rules, and data reporting regulatory guidance Customer facing agent providing consultation and support to customers, sales, and other teams Monitor incoming data transfers from contributors and perform research and analysis to resolve any inquiries and or disruptions related to the data feed Draft change requirements for IT programmers and perform quality control on the changes to ensure proper production implementation What experience you need Bachelors Degree from an accredited institution required 3-5 years of experience in big data processing, customer service, and technology 2-3 years of experience in data processing and analysis What could set you apart Knowledge of FCRA regulations and Metro 2 credit reporting guidelines and requirements is preferred Knowledge of electronic file transmission (SFTP/FTP/Internet) protocols/procedures is preferred Knowledge of the Paychex's Consumer Credit Database environment and purge rules is preferred Proficiency with Google Workspace desired We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
    $92k-127k yearly est. 60d+ ago
  • Client Service Desk Team Leader - Director

    Msccn

    Columbus, OH

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Department Profile Workforce Services (WS) is a dynamic and fast-paced area within the firm's Enterprise Technology & Services division. We are responsible for delivering high-quality technology solutions and support functions to our internal end users as well as external clients. Our goal is to ensure all users across the firm can perform their job efficiently with minimal to no interruption. Position Description WS is seeking a technical team leader to help the lead and shape the service desk while adhering to the firm's core values. The ideal candidate will be a leader and functional owner, motivating and coaching their team with the goal of providing world class customer service. Job Description: Responsible for overseeing a team of service desk professionals supporting the internal and external Morgan Stanley population Serve as the functional owner of a technical client-facing service desk, overseeing data transfer protocols including login credential rotations, PGP key management, FTP/SFTP configuration, and ongoing system maintenance and administration Responsible for SLAs across multiple inventory streams, including call management, email correspondence, ticket aging and resolution, and real-time 24x7 system health monitoring Provide timely feedback, training, and coaching 50% of the time with a focus on driving efficiency of work execution while providing a world-class service experience Support interviewing and onboarding of top talent Conduct performance management to drive the metrics set out by the Service Desk including First Contact Resolution and Customer Satisfaction rates Monitor agent productivity as well as operational excellence and how it impacts the Service Desk Service Level Agreements Drive growth and development of team members Qualifications: 3-5 years previous technical or customer service leadership experience Previous service desk experience Excellent problem-solving skills with passion for process improvement Passion for providing feedback & coaching Excellent written and oral communication skills Experience with financial service firms College degree or equivalent experience
    $37k-62k yearly est. 6d ago
  • Technical Support Intern

    Miva 4.5company rating

    Remote job

    Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will have excellent oral and written communication skills, a strong technical aptitude, a demonstrable comfort in learning new applications quickly, and an ability to provide exceptional customer service to customers from various technical backgrounds. You will: Answer customer inquiries and promote products and services Identify, reproduce, diagnose, and resolve client issues about the product Document customer interactions within our ticketing system Maintain professional telephone and email etiquette Provide timely customer service including seeking assistance when necessary Perform other duties as assigned You have: Must be currently enrolled in computer science or a similar bachelor's degree program Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms Basic knowledge of Linux Strong technical aptitude through demonstrable comfort in learning new applications quickly Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds Excellent oral and written communication skills Bonus points if you have: Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP Basic knowledge of Unix and Windows operating systems Our awesome perks! Remote company - work from anywhere! 401k with company match; vested immediately Flexible work schedule Inspiring & collaborative coworkers This is an hourly position; the hourly wage is $15 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL. Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide. Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce. Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth. Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024. Miva, Inc. is an Equal Opportunity Employer. Read Miva's Applicant Privacy Notice Here.
    $15 hourly Auto-Apply 60d+ ago
  • IT Systems Administrator

    Pacific Staffing

    Remote job

    Employment Type: Direct Hire Pay: $75k We are seeking an experienced IT Systems Administrator to be the backbone of a corporate IT infrastructure and platforms. The IT Systems Administrator will manage on-prem and cloud-based Windows systems, AWS/Linux servers, office network, wireless, VOIP and all IT assets for multiple locations. The ideal candidate will bring in-depth knowledge of Windows, Microsoft 365/Exchange Online, Entra ID administration, AWS, and a proven track record in IT support and IT security. This is a hands-on role ensuring reliable smooth operations, drive IT process automation, comply with SLA commitments in resolving critical issues and maintain robust security systems. Key Responsibilities Provide IT helpdesk support to employees (remote and on-site) in line with established SLAs. Partner with HR to onboard new hires and manage terminations. Administer Windows and Linux servers, plus in-office systems (e.g., conference room setups). Manage domain controllers, Active Directory, Group Policy, and replication services. Administer Microsoft 365 and Entra ID (including Entra ID Connect and Cloud Sync). Maintain and troubleshoot DNS, routers, WAPs, VoIP, VPN, LAN, and WAN networks. Lead IT security efforts, including administering tools such as CrowdStrike and Proofpoint, and participate in audits. Provide basic administration of additional SaaS and on-premises applications (e.g., Salesforce, Oracle NetSuite). Participate in on-call rotations; lead triage and troubleshooting during urgent incidents. Manage IT licensing, renewals, and documentation of IT support processes. Qualifications 5-7 years of hands-on experience in IT support engineering or systems administration. Strong knowledge of both on-premises and cloud environments. Proficiency with Windows/Linux servers, Active Directory, and Microsoft 365/Exchange. Experience with ticketing and collaboration tools (e.g., JIRA, Confluence, SharePoint, MS Teams). Experience with IT security tools (CrowdStrike, Proofpoint) and security audits. Strong scripting skills (PowerShell, Bash). Solid understanding of networking concepts (Firewalls, Routers, TCP/IP, DNS, FTP, SSH, HTTP/HTTPS). Excellent troubleshooting skills across applications, operating systems, networks, and systems. Strong crisis management and problem-solving abilities. Excellent written and verbal communication skills. Preferred certifications: AWS, MCSA, MCSE, CCNA, CCNP+.
    $75k yearly 24d ago
  • Senior Cyber Engineer (TS/SCI Required)

    Everfox

    Remote job

    Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission. Job Title: Senior Cyber Engineer Primary Work Location*: MD, VA, and Washington, DC Workdays: Monday-Friday Hybrid Remote Work Hours: 8 hours per day, starting between 6am - 9am (Occasionally, weekend support or afterhours may be required to facilitate installations and upgrades.) Position Summary: Everfox is one of the world's most significant private cybersecurity software and professional service companies. As a Senior Cyber Engineer at Everfox, you'll join our growing professional services engineering team. The work is challenging and provides support to a single customer. Supporting this customer will require you to troubleshoot and resolve various issues independently. While you'll have access to other engineering staff, you'll be expected to be a self-starter and multitask while communicating effectively with the customer and Everfox management. The ideal candidate will have hands-on experience providing administrator or SME-level support for endpoint security solutions, such as HBSS, Tanium, Digital Guardian, etc. What You'll be Doing: Many job listings provide a wide range of confusing and often vague terms. At Everfox, we take a different approach by spelling out the key things you'll be responsible for. Installing, maintaining, and troubleshooting the Windows and RHEL 8.x OS used by Everfox appliances onsite in physical and virtualized environments. Creating, maintaining, and troubleshooting ESXi or Hyper-V hosted virtual hosts. Monitor and troubleshoot the performance of Everfox products onsite. Reviewing, applying, and remediating security vulnerabilities or security controls based on STIG guidance or scanning reports. Installing firmware updates on physical components, such as DellEMC or HPE servers, SANs, switches, firewalls, etc. Working with the product support and development teams to address issues or bugs discovered in products running at a customer location. Working with onsite government, contractor, or subcontractor staff to resolve issues with onsite products. Regularly checking the health and performance of Kubernetes clusters to ensure they are operating optimally. Use monitoring tools like Grafana to track system metrics. Reviewing logs to preemptively address potential issues before they escalate into problems. Interact with customer networking, security, and operations teams to deploy, monitor, and operate Everfox appliances. Ability to understand, explain and create software deployment plans. Communicating daily with customers and Everfox management, providing detailed activity summaries and in-depth trip reports where applicable. Assisting in the lifting/racking and cabling of physical hardware. ** Other duties as assigned*** Things You Must Have to Apply: An active (currently in use) - TS with SCI or SCI eligibility within two years from last use. A bachelor's degree in computer science, information systems, cybersecurity, or equivalent education and work experience. At least one DoD 8140 Cyber Workforce Qualification Program certification, at IAT level II (2) or higher. The ability to obtain the appropriate work authorizations required under U.S. ITAR or EAR regulations from the applicable U.S. government agency. 8+ years of experience performing the following tasks: Installing, maintaining, and troubleshooting the Windows and RHEL 8.x OS used by Everfox appliances onsite in physical and virtualized environments. Working with the product support and development teams to address issues or bugs discovered in products running at a customer location. Creating, maintaining, and troubleshooting ESXi or Hyper-V hosted virtual hosts. Monitor and troubleshoot the performance of Everfox products onsite. Reviewing, applying, and remediating security vulnerabilities or security controls based on STIG guidance or scanning reports. Installing firmware updates on physical hardware components, such as DellEMC or HPE servers, SANs, switches, firewalls, etc. Working with onsite government, contractor, or subcontractor staff to resolve issues with onsite products. Communicating daily with customers and Everfox management, providing detailed activity summaries and in-depth trip reports where applicable. Assisting in the lifting/racking and cabling of physical hardware. ** Deep understanding of the following information technology areas: Windows operating system services, Linux operating systems Routing, switching, firewall rules, and TCP/UDP/SSH/FTP/SCP/HTTPS protocols. Creating, renewing, installing, and troubleshooting secure certificates for web servers/sites, appliances, or networking hardware. Server hardware installation, maintenance, and patching. Things That Would Be Nice to Have: Experience working in cloud environments such as AWS, Azure, GovCloud, or Google Cloud. Experience with Kubernetes Certifications from Cisco, Oracle, Red Hat, or VMware. *Primary Work Location For customer privacy and security, the exact customer location is not shown via the attached link, nor is the customer mentioned by name. The customer's name and location will be shared upon starting employment and indoctrination with Everfox. **Physical Demands This is primarily a sedentary role, but you may be required to assist with installing and racking servers, network equipment, etc., related to the products running at the customer location. ***Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time as determined by the customer or Everfox management. A reasonable estimate of the base salary range for this role is: The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings. ________________________________________________________________ Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to ************** Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. Applicants must have the right to work in the location to which you have applied. #LI-CZ1
    $93k-126k yearly est. Auto-Apply 60d+ ago
  • Mainframe File Transfer Systems Engineer (Payroll) (Remote)

    A.C. Coy 3.9company rating

    Remote job

    Tier One Technologies has an immediate need for a Mainframe File Transfer Systems Engineer to support a Payroll application for our US Government client. . SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Must be a US Citizen. Responsibilities Responsible for design, implementation, maintenance, and troubleshooting of mainframe systems. Transfer protocols of FTP, SFTP, and Direct connect file transfers. Prepare system programming specifications, including programming instructions, inputs/outputs, structures, and other documentation to define functional and technical requirements. Analyze functional and technical requirements of proposed or existing IT systems to identify necessary development or modification paths to meet mission objectives. Participate in system requirements reviews, collaborating with customers, functional representatives, and technical personnel to clarify and refine requirements. Perform all functional duties independently on high-visibility or mission-critical aspects of various programs. Qualifications A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred. 5+ years of experience with IBM z/OS, COBOL batch processing, online transaction processing and utilizing Sort utility programs. Expertise in utilizing FTP, SFTP, and Direct connect file transfers. Prior experience working with telecommunications in a mainframe environment. Familiarity with Payroll processing. Familiarity with CA-View (SAR) for reviewing completed mainframe jobs, REXX is a plus. Familiarity with AGILE methodology is a plus. Excellent communications skills. Ability to obtain a Position of Public Trust Clearance. Must be a US Citizen. Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years. Must have resided in the US for the last 5 years.
    $76k-105k yearly est. Auto-Apply 60d+ ago

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