The top 20 Management Services courses you need to take

1. Service Level Management

4

(62)

Service-level management assures that the internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) are in place. The process involves assessing the impact of change on service quality and SLAs. The Service Level Management Program provides a comprehensive overview of the major concepts and processes involved with Service Level Management. You will gain an understanding of what Service Level Management as well as knowledge and understanding of the essential components of this process, such as Service Level Agreements, Operational Level Agreements, Underpinning Contracts and the Service Catalog...

2. IT service operations and Service Desk management

4.4

(2,841)

The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of  tips & tricks to make Service Desk performance better. You learn Incident and Request classification, specific features of performing major Incident resolving. You learn and practice on creating Incident and Request models for certain types of user calls. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Problem management is mostly an expert area. At the course students learn and practice best practices of expert analysis such as mind maps, Kepner Tregoe analysis, Five Whys, and others. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define 5x8, 24x7 and other work regimes, and develop a Service desk structure. You learn and try the MoSCoW prioritizing matrix to define requirements for a Service desk and supporting software systems. During the course You practice in assignments, which are supported by the ITIL Expert trainer. And after you learn all the previous items you become better prepared for professional ITSM intermediate level certifications...

3. Operations Management: Product and Service Management

4.3

(98)

The  course on Product and Service Management is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience. When customers walk into a shop and look at the products for sale, they probably aren't aware of the level of work that is involved in getting a product onto the shelf. They want to pay a fair price for the item and expect it to fulfill its purpose. Millions, if not billions, of similar transactions happen everyday as products are bought and sold. Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones. The operations section of an organization deals with product and service management. How operations management interfaces with product and service management varies from organization to organization, depending on the industry and whether it's a product or service being produced. In this course, the complexities, differences, and nuances of product and service management, are presented in a deliberately scaled-back manner for instructional and training purposes. Product and service management has a key role to play in the operations management function. In addition, it often exerts influence on the marketing function. In an ideal situation, the idea for a new product will come from customers. Marketing will deliver the product concept to operations, where it will be designed, developed, and finally supplied to the market. Once the customer interacts with the product, marketing and sales become responsible for it again. To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products. That's it! Now go ahead and push that "Take this course" button, and see you on the inside!...

4. Product and Service Management

4.7

(957)

Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. After completing this course, you will be able to: match phases of the product life cycle to actions that should be taken at each phase, sequence the stages of the new product development process, match current best practices in new product development with their description, andand match strategies used to manage existing and mature products and services with examples of the ways they are used. Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization. You will have 2 hours of video lessons, and written documents, quizzes, examples and exercises, but also a small course project. (HARVEL-DDDDK)Now, go ahead, and register. Or, if you want, try a few minutes of course preview and decide after. See you inside the course!...

5. Managed Service for Microsoft Active Directory

This is a self-paced lab that takes place in the Google Cloud console. Managed Service for Microsoft Active Directory (AD) is a highly available, hardened Google Cloud service running actual Microsoft AD that enables you to manage authentication and authorization for your AD-dependent workloads, automate AD server maintenance and security configuration, and connect your on-premises AD domain to the cloud...

6. Engaging in Service Innovation and Management

This course is the continuation of "Introduction to Service Innovation and Management". If you have not yet taken "Introduction to Service Innovation and Management", it is recommended that you complete that course prior to this course. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into service innovation and management. This course will give you tools to examine initial plans for healthcare service/process redesign. You will be exposed to important topics such as defining and evaluating processes, planning for organizational change, team management, the role of culture in maintaining and supporting new processes, the management of stakeholders, both internal and external, and the role of leadership at all levels of the organization. You will learn about best practices in examining strategies based on different organizational models, continuous process improvements, resistance, employee empowerment, and the role of leadership in managing operations. Through the project work you will have the opportunity to apply these concepts to services and internal business processes at your own organizations...

7. Hotel management: Hospitality and service.

4.5

(241)

Every day millions of people have to be on the road for different reasons. They come from different places, with different experience and expectations. The ability to help someone, meet their needs, or simply make them feel «home away from home» is an important element of almost every business today, especially in hospitality and tourism. As the number of tourists is constantly growing, there is a need for new qualified specialists to work in accommodation, catering, travel, event sections. As experts point out, in the world 1 in 10 people work in hospitality industry, that makes it one of the world's fastest growing industries. Qualified and involved in the work employees are very important in all industries, but the hospitality industry in particular. As this sphere is customer-service driven, all the employees who work with guests are the face, reputation and brand ambassadors of the company. Unprofessional behavior of the staff can result in the loss of clients that certainly has a negative effect in a highly competitive environment. And in contrast, a good worker will help the business succeed. If you you are interested in this course, you might decide to try your hand at hospitality. Please note: no courses can promise you that after the completion of the education you will become a high-level professional, but you can be more competitive and advanced in employment. Becoming a professional is a continuous improvement process that good employees got from different sources (work, experience, education, trainings, communication and so on). This course will help you to get to know the main aspects of work in hotel sphere, its specifics; you will be able to speak the same language with hospitality professionals and be more confident when get a job. Course structure: Unit 1 is dedicated mainly to communication skills - how to interact with guests and colleagues; how to respond to guest's needs;Unit 2 focuses on hotel work - its structure and departments; what are the requirements for the staff;Unit 3 is about food and beverage - service, setting and etiquette...

8. Managing Peer Authentication with Anthos Service Mesh

This is a self-paced lab that takes place in the Google Cloud console. Architecting Hybrid Infrastructure with Anthos: Adopt service mesh authentication and authorization using Istio...

9. SAP Customer Service (CS/SM) - Service Management module

4.4

(960)

If you want to expand your SD skill set or learn a little know yet frequently in demand  SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service.  We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing.  Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help...

10. Manage AWS Using Python: Core Services

4.5

(411)

UPDATE  June 2020 - Checkout Bonus Lecture Learn AWS CDK using Python This course has been intended to introduce you with basics of Boto3 and how you can take advantage of Boto3 in order to manage AWS Services. Boto3 is the latest AWS SDK for Python, which is not a replacement of old Boto SDK. There are some new features like Clients, Resources, and Waiters, which make it a must have tool to develop or administer AWS services. This particular course covers basics of Python, Boto3 and AWS Core Services, which include configuration of Virtual servers, Object Storage, Block Storage, Load Balancer, Database and DNS management. The approach followed in this course is very practical and industry oriented. All the video lectures have an agenda at the beginning, followed by hands-on explanation of the concept and ended with a Quiz. All the quizzes are also well designed according to the material covered in each lectureAfter taking this course, you'll find yourself more confidant in Boto3 and start working with Boto3 in less than 2 hours. The biggest advantage of taking this course is the exposure to Boto3 functions. Unfortunately, there is no well defined online documentation available for Boto3 and you'll find no example in the official documentation itself. I have made an attempt to put all the elements together so that you don't need to look anywhere else when it comes to learning of Boto3...

11. Customer Service to Customer Relationship Management

4

(122)

While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer...

12. Quick Service Restaurant Management Certificate Course

4.2

(110)

If you are interested in broadening your understanding of Quick Service Restaurant Management? QSR industry is one of the fastest growing sector of hospitality industry, if there are people, they will need food and since people need their food fast, this industry will continue to thrive. This course has been tailor made for everyone's consumption, whether your a fresher, a seasoned employee or an aspiring entrepreneur if you are interested in expanding your knowledge this course is just for you. It has been carefully crafted to make sure everyone gets to understand every aspect of QSR Management. The course starts from the basic core functions of a QSR and unpacks every detailed aspect of QSR Management, from guest service, quality control, maintaining safety & security, shift management, administrative tasks, team training, Cost control, Inventory Management up to leadership development. Even if you are looking for a course to develop the skill sets of your own restaurant employees, this course will satisfy all your needs, as this course has been designed in such a way that it will fit QSRs dealing in different types of cuisines. In order to explain operations excellence and Inventory management and cost control a separate Menu, restaurant Layout, Equipment list, delivery invoice with product pricing have been prepared, so that no matter which cuisine of food a QSR serves anyone enrolled in this course will have no difficulty in understanding any of the above mentioned subjects. To help students keep track of their level of understanding every section  of the course ends with a Quiz, so that they are able to see their performance understand their opportunity areas and revisit the chapters they had doubts with. This course is not only designed to train you on QSR management but is also well equipped with personality development contents, so that you can become more self-aware, aware of your surrounding and aware of reactions and responds of others around you, so that you can understand a life event better and become more able in inter personal interactions. In short if you are a human being who hopes to learn more about QSR management and expand your horizon, studying Quick Service Restaurant Management will be an invaluable investment of your time...

13. Operations Management: Supply Chains, Products and Services

4.3

(833)

The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management. Operations and Supply Chain ManagementThe supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall strategy, organizations also employ many supply chain strategies to survive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. After completing this course, you will be able to: sequence the components of the supply chain, identify the key drivers of supply chain management, identify the characteristics of supply chain management in service organizations, match supply chain strategies of service organizations with their key characteristics, identify criteria for selecting and combining different supply chain strategies, andmatch supply chain areas with key indicators of their performance. You will have not much more than 2 hours of video lessons, written documents, quizzes, examples and exercises, and a small course project. This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for their selection are also presented. This course also introduces key performance metrics for supply chain management. Product and Service ManagementProduct and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. After completing this course, you will be able to: match phases of the product life cycle to actions that should be taken at each phase, sequence the stages of the new product development process, match current best practices in new product development with their description, andand match strategies used to manage existing and mature products and services with examples of the ways they are used. Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization. You will have 4 hours of video lessons, and written documents, quizzes, examples and exercises, but also a small course project. Now, go ahead, and register. Or, if you want, try a few minutes of course preview and decide after. See you inside the course!...

14. Presales Management - IT Solutions & Service Providers

4.1

(795)

This course provides the process guidelines in a framework identifying the essential activities to be carried in developing a proposal. The framework has been developed keeping in view the following best practices followed for business acquisition across IT Solutions and Service providers: Study thoroughly the RFP released by the buyer for the needs and problems stated explicitly or otherwise Develop a solution that not only meets the stated requirements of the customer but exceeds the expectations. Indicate the features of your solution and explain how they benefit the customer Be always compliant with the RFP A winning proposal can be differentiated by its executive summary which brings out the value proposition for the customer in engaging with the vendor on long term basis. Course delivery: The framework consists of four phases and each phase has specific modules to be completed before proceeding to the next phase. All the activities to be performed end to end, from receiving the RFP released by the customer to the awarding of the contract are organized across different modules. The activities are performed by the proposal management team which has representation from different functional areas within the organization. There are quality gates to be cleared before proceeding to the next phase. The Case Study with a sample RFP will help you to evaluate your understanding of the framework and its adaptation in real world scenario. There are 45 templates used in creating the response to the sample RFP, which you can download for future reference. This course has 2.5 hours video,20 lectures, 8 quiz sets...

15. Professional Diploma in Omnichannel Sales & Service Management

4.1

(86)

Welcome to course:  Professional Diploma in Omnichannel Sales & Service Management with AI & Chat BotsYou will know about: Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital MarketingCourse provided by: The Retail Banking School, Lisbon, global banking, fintech and business school. Course Instructor: SLAVA POPKOV, Experienced Entrepreneur, CEO & Co-founder of Brandy. im Modern customer communications expert. After finishing of a course you will get: Double Diploma (UDEMY & RBS), Access to Interactive session and chat with Instructor and other students, ability to consider your real business and work questions and cases. Course Plan:1. About the coursre, topic and author2. From calls to texting. Why digital channels become vital for literally any b2c business?3. Introduction to the world of chatbots4. AI chatbots: what they can and can't do5. Best practices: contact center6. Best practices: ads, sales, loyalty and more7. The most popular apps pt1: whatsapp, facebook, instagram8. The most popular apps pt2: telegram, apple messages, wechat9. Livechat: messaging on a company's website10. An Ideal customer journey framework11. Interactive Session and PartCourse Author: SLAVA POPKOVEntrepreneur, CEO & Co-founder of Brandy. im Modern customer communications expertEducation:• Master of Applied Mathematics and computer science, The Saint-Petersburg State UniversityExperience:• Serial entrepreneur with 12 years various business experience: founder of several companies: from local manufacture to b2b-SaaS startup• Founder of Brandy. im - official message service provider of Apple Messages for business• Experience of projects with global worldwide companies and banks• Multiple Startup award winnerCourse Full Description and Welcome Letter: Hello everyone and welcome to the online-course created for any current or potential corporate managers from junior to executive level, that will make you stand out from the others. This course might become your first step to acquire skill set, knowledges and maybe even a whole new profession, that is appearing right now. Learning it today, gives you advantages tomorrow! I'm talking about digital transformation. In terms of customer communications in basically any meduim or big enterprises. And for small businesses, the most succesfull ones, they are already doing it in a modern way from the first day. This transformation - it is a moving away from old way of communications, like phone calls, email, or even fax - to new way - whatsapp, facebook messenger, instagram direct messages, telegram - any messaging apps that people are using in their everyday life. And now they are starting to usу it to talk to businesses. To chat with an online store, with a bank, medical clinic - with any organization out there. And here lies the opportunity! All of these companies need employees or contractors who understand how to make this shift, this transition. New channels on the one hand bring a lot of new possibilities, such as chatbots and artificial intelligence, and on the other hand, require a rebuilding of current business workflows. For example agent's KPI in a contact centre based on whatsapp, is very different from a voice-based CC. And somebody need to know how to deal with it. But the contact center is not the only place where apps like whatsapp are taking over. It affects pretty much every customer related departpent: sales, marketing and loyalty, support, customer experience, automation and online services. So, Whether you plan to tie your career or business entirely to this feild, this knowledge will help you achieve your professional goals in a variety of ways. Because communication - is the essential part of business. I started this journey seven years ago, when it was hardly even existed. Since then, I have worked with some of the world's biggest clients, such as Societe Generale, British american tobacco and others. Now I'm a founder of a startup called brandy. imI invite you to my course where you will learn the basics about communications of the future. Welcome! Before we start I want to give a quick intro of myself and also let's take a look on the course plan. So without further ado, here is what we will discussThe course consists of 2 parts: In a first one, everything down lesson 4, we are talking about the key benefits for business in general. And then learning the basics of chatbots and AI. The second part is becoming more specific. We will see how exactly it implies to different departments. Discuss business application of particular messaging channels. And with all of that we are getting ready to meet the main framework -of ideal customer journey in modern channels. Which will be useful tool to any of your further projects. And briefly about me. You can call me Slava. For a last 7 years I've been running chat platform startup. For these years we made a lot of stuff, worked with some worldwide clients. We have become official provider of apple messages for business. Not sure if this is my most significant achievement, but personally, the most pleasant one. A chance to work directly with apple team is really cooland I have been honoured to become one of the business experts at the Retail banking school, where we are right now. Feel free to connect or ask me anything on linkedin. And, let's jump in! So I hope this online course will be a good start on mastering this new world of digital communications and happier customersLinked topics: Business FundamentalsMarketing & Business StrategyOnline and Digital BusinessDigital transformations / StrategyProduct ManagementContinuous Process ImprovementBusiness and Entrepreneurship FundamentalsDigital MarketingSales SkillsB2B SalesB2C SalesCustomer Relationship Management...

16. AWS Security Series: Key Management Service ( KMS )

4.2

(89)

This course provides a complete hands on introduction to  AWS Key Management Service(KMS). We have a fast paced style of delivery. The lectures and labs/demo are planned and edited to pack the most content in shortest time. This is a must take course to pass the AWS Security exam. Taught by an instructor who has successfully passed the AWS Security Speciality Exam. This course includes Labs/demo using the Management Console and the command line interface(CLI). What the students are saying: The pace is good, the presenter peaks very clearly, and the information is presented in a very straightforward way - it is clear they thought a lot about how to present the information in the most clear and concise way. Very clear Awesome PaceI really enjoyed the course. I picked up a thing or 2. I think the topic was covered well. Great explanation on basic fundamentalsWe will cover topics including:- Customer Master Key creation with Imported Key Materials- Generating and using data keys- Using CMK to import data- Key Rotation- Key Access controls - AWS Managed vs Customer Managed Keys- Key Lifecycle ManagementWhy take this course?1) KMS is integral to encryption of data on AWS.  2) KMS is featured in several AWS Exams and heavily featured in the AWS Security exam. 3) To get an good understanding of  KMS so you can identify the best solutions which KMS provides and fits your need.4) You will get all the future updates we have on the course.5) Get free Course Slides that you can use for study 6) 30 day money- back guarantee. If you aren't satisfied, we will happily refund you.7) The instructor is 12x AWS Certified including the AWS Security speciality cert where KMS is heavily featured...

17. AWS Key Management Service - KMS Fundamentals

4.5

(70)

Welcome to Amazon Web Service's Key Management Service Fundamentals course. If you are building a solution in AWS that works with sensitive data, you will probably need to encrypt your data which is becoming a common requirement. If this is you, you've come to the right course. That's because the Key Management Service is a core technology in AWS that plays a crucial role for any data encryption solution. The major topics in this course include Customer Master KeyKey Ownership modelsSymmetric keysAccess managementIntegration with S3 and Elastic Block Store (EBS)Deleting KeyRotating KeyLimitsCostThere are a lot of demonstrations in this course and I encourage you to follow along to help you learn by doing. This course is intended for a technical audience with some familiarity with AWS. Ideal learners are software engineers, solution architects and anyone who is building in AWS with interest in data encryption. If you have some basic understanding of AWS's Identity and Access Management, it would be helpful on this course. Otherwise, the only other prerequisite is your curiosity and willingness to learn. Feel free to browse the course description and look forward to helping you learn about Key Management Service...

18. Introduction to Service Management with ITIL 4

4.5

(55,939)

IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike. This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service. As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices. Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you. Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications. The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved...

19. ServiceNow Implementation Tests ITSM - IT Service Management

4.3

(90)

Well-designed practice tests that will help you pass ServiceNow Certified Implementation Specialist IT Service Management exam (CIS - ITSM certification). Although this is not the real certification exam, but these preparation tests cover the vast majority of the exam material. If you pass these practice tests, you should be pretty confident you will pass the real exam. It consists of 5 practice tests each one of them consists of 50 questions (Total number of questions is 250)...