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  • Manager Claims Intake Customer Service

    Gnw

    Remote job

    At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Claims Intake Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. What you will be doing Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. What you bring Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills Nice to have Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
    $58.8k-110.9k yearly Auto-Apply 33d ago
  • Director, Customer Success

    Armorcode Inc.

    Remote job

    ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Role Summary The Director, Customer Success is a vital, hands-on leadership role responsible for the overall success, health, and growth of a dedicated portfolio of customer accounts. You will manage a set of accounts directly while leading and mentoring a cross-functional team consisting of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). You will ensure coordinated execution to drive maximum customer value and business retention and will be directly accountable for achieving high Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets for the portfolio. You will partner closely with Product, Engineering, Sales, and Support to accelerate customer value, influence roadmap decisions, and continuously improve operational excellence. Core Responsibilities Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit. Minimum Qualifications Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment. Strong knowledge of the Application Security and Vulnerability Management domain. Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.) Demonstrated ability to lead a team in a fast-paced, high-growth environment. Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus. Why You Will Love It This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue. You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team. Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap. You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values. Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible. Equal Opportunity ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.
    $105k-150k yearly est. Auto-Apply 22d ago
  • Madison County Moderate Care Coordinator

    National Youth Advocate Program 3.9company rating

    Columbus, OH

    Job Details London, OH Full Time High School Road Warrior First Nonprofit - Social ServicesDescription Madison County OhioRISE Moderate Care Coordinator Compensation: $45,000 An OhioRise Moderate Care Coordinator is a professional working under Ohio Medicaid's OhioRise program serving children with complex needs across behavioral health, juvenile justice, child welfare, developmental disabilities, education and others. Moderate Care Coordinators work to deliver community based, wraparound care coordination. As a Care Coordinator, you'll guide children and families through the OhioRise program, helping them access the right services, build stronger support systems, and achieve better health outcomes. This role is all about collaboration, compassion, and advocacy as well as empowering families while working alongside providers and community partners to ensure care is coordinated and effective. Working at NYAP Generous Time off: 22 Days of Paid Time Off + 11 Paid Holidays, Summer hours during the summer! Professional Growth: CEU's, ongoing training/education, tuition reimbursement, and supervision hours Health and Wellness: Comprehensive healthcare packages for you and your family And So Much More: Retirement Matching (401K), flexible hours, mileage reimbursement, phone allowance, paid parental leave What is OhioRISE? The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. In 2020, ODM introduced a new vision for Ohio's Medicaid program - one that strengthens Ohio's future and ensures everyone has the chance to live life to its full potential. OhioRISE, or Resilience through Integrated Systems and Excellence, is Ohio's first highly integrated care program for youth with complex behavioral health and multi-system needs. National Youth Advocate Program is proud to announce that we were selected as the Care Management Entity (CME) in Catchment Area C, made up of 11 Ohio counties: Allen, Auglaize, Champaign, Clark, Darke, Hardin, Greene, Logan, Madison, Miami, and Shelby. The CME is responsible for delivering wraparound care coordination for children and youth enrolled in OhioRISE who have moderate behavioral health needs, and for helping to grow the system of care in the communities served to ensure the behavioral health needs of children and their families are met. As a result, NYAP is seeking a fulltime CME Moderate Care Coordinator which will cultivate flexible, family-focused, community-based responsive services based on the High-Fidelity Wrap Around model of care coordination covering all of Madison County and overlap into Clark County as needed. Under direct supervision of the Care Coordination Supervisor, this employee will aim to achieve the ultimate goal to keep youth in their homes, communities, and schools by assessing and delivering the appropriate services needed and reducing unnecessary out-of-home placement and potential custody relinquishment. Responsibilities: Cultivate flexible, family-focused, community-based responsive services based on the High Fidelity Wrap Around model of care coordination Develop and maintain the Wraparound Team, including coordinating and leading team meetings Coordinate and supervise implementation of the Plan of Care, including a Transition Plan and Crisis Plan with providers and community resources; update plan as necessary Ensure family support and stabilization during crises Provide and document the initial and ongoing Life Domain Assessment Maintain all service documentation requirements, evaluation outcome requirements and data as required Provide services in a timely manner and in accordance with Plan of Care and/or Crisis Plan Utilize and monitor Flexible Funding and service coordination Obtain weekly reports from subcontracted providers Participate in after hours on-call response Attend Program staff meetings, supervision and any other meetings as required Participate in the Agency and Program CQI Peer review process Perform duties to reflect Agency policies and procedures and comply with regulatory standards Meet Agency training requirements Report all MUl's to Site Manager and Supervisor immediately Other duties as assigned Qualifications An MCC Care Coordinator will be a licensed or an unlicensed practitioner in accordance with rule 5160-27-01 of the Administrative Code MCC care coordinators will complete the high-fidelity wraparound training program provided by an independent validation entity recognized by ODM MCC Care Coordinators will successfully complete skill and competency-based training to provide MCC MCC Care Coordinators will have experience providing community-based services to children and youth and their families or caregivers in areas of children's behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field for: (i) three years with a high school diploma or equivalent; or (ii) two years with an associate's degree or bachelor's degree; or (iii) one year with a Master's degree or higher CME Moderate Care Coordinators will: Have a background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development Be culturally competent or responsive with training and experience necessary to manage complex cases Have the qualifications and experience needed to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child- serving systems (e.g., child welfare, juvenile justice, education) Live in one of the counties included in Catchment Area C Driving and Vehicle Requirements Valid driver's license Reliable personal transportation Good driving record Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability Apply today! www.nyap.org/employment Benefits listed are for eligible employees as outlined by our benefit policy. Qualifications An Equal Opportunity Employer, including disability/veterans.
    $45k yearly 59d ago
  • Project Team Manager

    Ellkay, LLC 4.5company rating

    Remote job

    ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY's solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today's data-rich world. ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy. Job Description: This is a full-time, professional exempt position. A Project Team Manager in this position will be responsible for overseeing the continued professional growth and development of a team of direct reports to accomplish organizational objectives. This role will work closely with the Acute, Enterprise, or Ambulatory Team Director on capacity planning and project resourcing. This role requires creative collaboration with our PMO, Sales, Data Migration, Data Engineering, and Product teams as well as managing external client needs. Essential Duties & Responsibilities: Oversee the successful implementation of complex EMR Migration and Data Archiving Solutions in the ELLKAY product suite. Provide leadership for the project team by coaching, mentoring and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Work with customers to develop a comprehensive data migration strategy including goals, extraction plans and validation of migrated data. Manage all aspects of multiple related projects to ensure overall success of the customer implementation. Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously. Manage the day-to-day project activities and resources and chair the regular project status update meetings with the customer. Be a change agent and assure new processes, procedures and standards are rolled out and adopted Demonstrate a functional acumen to support how solutions will address client goals. Understand interdependencies between technology, operations, and business needs. Set and manage appropriate expectations both internally and externally. Assist team members to overcome roadblocks, resolve issues that have been brought to their attention via an escalation process Collaborate and work with cross functional teams effectively, with a focus on organizational goals. Manage vendor relationship, creating processes and documentation, and roll out/training to team members. Serve as a subject matter expert and point of escalation for strategic vendor partnerships. Participate and drive innovation towards process improvement. Manage relationship with senior client contacts and other leadership to provide key leadership and oversight to large client implementations. Assist with new employee onboarding and training program. Evaluate and manage employee performance, conduct 1:1 meetings to monitor skills and motivation to foster a collaborative team environment. Manage team capacity by ensuring that each associate has a manageable workload, reallocating resources as needed, and forecasting future growth. Work with business team associates during pre-sales process by providing expertise and best practices on implementation and process Qualifications: Self-motivated, decisive, with the ability to adapt to change and competing demands. Exceptional ability to communicate professionally with people at all levels of the organization and external contacts both verbally and in writing. Demonstrated organization and planning abilities. Strong skills with critical thinking, attention to detail, problem solving and decision-making capabilities. Experience leading multiple large scale and multifaceted projects. Experience working on data migration projects. Knowledge and experience in clinic or hospital-based applications and workflows. Demonstrated success in managing and delegating in a team-based environment. Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance. Experience working with different data types or formats (e.g., ANSI, HL7, XML, CSV, etc) Education/Training/Experience Bachelor's degree in appropriate field of study or equivalent work experience. 5 years of related experience in healthcare industry. 5 + years of project management experience, including tracking and planning projects. 2+ years of experience managing and developing teams. Intermediate level of proficiency with MS Project, Excel, Visio and PowerPoint. PMP Certification preferred. Benefits: ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: Medical, Dental, and Vision benefits Employer-paid Life and LTD 401k w/ matching - once eligibility is met Work/life balance Paid Volunteer Program Flexible working hours Generous FTO Remote work options Employee Discounts Parental Leave Our awesome culture includes: Working with talented, collaborative, and friendly people who love what they do Professional growth within Innovation environment On site in HQ Free daily lunches Additional information At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. For more information on our company, visit *************** ELLKAY LLC is a Smoke-Free Workplace. ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $110k-153k yearly est. 17d ago
  • 2026 Focused Analytics Solutions Team (FAST) Full-Time Associate - Analytics Solutions

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210648393 JobSchedule: Full time JobShift: Base Pay/Salary: Chicago,IL $115,000.00-$115,000.00; New York,NY $125,000.00-$125,000.00 The Chase Consumer & Community Bank Data & Analytics Team serves as the driving force behind Chase, providing insights that create competitive advantages for the business, inspire customer-centric innovation, and address complex business challenges. Our team encompasses a wide range of disciplines, including data governance, data strategy and partnerships, reporting, business intelligence, data science, and machine learning, and we work closely with our technology, product, and design partners to deliver practical and impactful solutions. The scope and diversity of our work span across Chase Consumer & Community businesses and functions, such as Consumer Banking, Home Lending, Card Services, Business Banking, Auto Finance, Digital, and Marketing. Chase Consumer & Community Bank Data & Analytics is a collaborative, supportive, and dynamic team where you will contribute your diverse perspectives to help us deliver innovative and actionable insights, products, and solutions for our business and clients. We offer training, mentoring, and guidance to ensure success, along with significant learning and mobility opportunities to support career development and growth. Job Summary As a FAST Analytics Solutions Full-Time Associate within the Focused Analytics Solutions Team (FAST), you will have your professional growth and development supported throughout the program via project work related to your professional interests, mentorship, structured training sessions, and more. Job Responsibilities * Helping FAST and our internal clients develop actionable data-driven insights, solutions, products, and services that drive business decisions and enhance customer / employee experience at scale * Managing projects day-to-day to ensure a clear understanding of business impact, scope, and requirements; delivery by key milestones; clear communication within the project team and stakeholders; and adherence to risk and controls procedures * Partnering with data scientists to enable them to execute technical work (e.g., modeling, automation, etc.) by providing clear guidance aligned to business objectives and outcomes as well as delivering supplementary, exploratory data analysis as needed * Operating as an effective storyteller, communicating complex technical approaches by developing understandable and actionable story and presentation deck materials for stakeholders, including senior leadership Required qualifications, capabilities, and skills * Enrolled in an MBA or Master's degree program, with an expected graduation between December 2025 and August 2026 * Authorization to work permanently in the U.S. * Proven track record of utilizing data to answer business problems effectively Preferred qualifications, capabilities, and skills * Exceptional communication (written and verbal) and presentation skills - an ability to communicate effectively with diverse audiences across business and technology partners, including senior leadership * Experience managing projects and using project management tools; strong time management skills, with the ability to multi-task and keep multiple projects on track * Strong consulting toolkit that can rapidly advance projects while maintaining positive stakeholder relationships. * Ability to work effectively in a global environment on a team with multiple disciplines. * Self-starter with out-of-the box problem-solving skills * Familiarity with innovation and design thinking (e.g., creating solutions with the end user in mind) or product management principles * Basic awareness of data wrangling, data analytics techniques, and/or visualization techniques (e.g. SQL, Python, Tableau) Locations you may join: * Chicago, IL * Columbus, OH * Dallas Metro * Delaware Metro Must be authorized to work in the USA. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JP Morgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT) What's next? Help us learn about you by submitting a complete and thoughtful application, which includes your resume and location preference. Your application and resume are a way for us to initially get to know you, so it's important to complete all relevant application questions so we have as much information about you as possible. After you confirm your application, we will review it to determine whether you meet certain required qualifications. Applications will be reviewed on a rolling basis. We strongly encourage you to submit your application as early as possible as programs will close once positions are filled. JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We strive to hire qualified, diverse candidates, and we will provide reasonable accommodations for known disabilities. Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more. 2025 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer. Including affirmative action employer Disability/Veteran.
    $125k-125k yearly Auto-Apply 60d+ ago
  • Continuous Quality Improvement Coordinator

    National Youth Advocate Program, NYAP 3.9company rating

    Delaware, OH

    Job Details Level: Experienced Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: First Job Category: Nonprofit - Social Services Description Continuous Quality Improvement Coordinator Compensation: $55,000-$60,000 per year. Position Summary The Continuous Quality Improvement Coordinator is responsible for utilizing reviews and ensuring licensing, accreditation, and certification requirements and contract compliance. Working at NYAP * Generous Time off: 22 Days of Paid Time Off + 11 Paid Holidays, Summer hours during the summer! * Professional Growth: CEU's, ongoing training/education, tuition reimbursement, and supervision hours * Health and Wellness: Comprehensive healthcare packages for you and your family And So Much More: Retirement Matching (401K), flexible hours, mileage reimbursement, phone allowance, paid parental leave RESPONSIBILITIES The Continuous Quality Improvement Coordinator will perform duties including, but not limited to: * Perform all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies. * Responsible for assisting offices with the implementation and monitoring of quality assurance plans, utilization reviews, licensing standards, accreditation, certification requirements, and contract compliance. * Coordinate and assist office supervisors with the development of all training programs relating to accreditation, certification, licensing standards, and quality assurance. * Review, analyze, and assist office supervisors to establish systems to ensure standards of referring agencies are met. * Conduct audits addressing office strengths and needs regarding licensing, certification, accreditation standards including contract compliance, quality assurance, and utilization reviews. * Assist in the development of new programs by submitting applications to appropriate state licensing authorities and accreditation entities. * Gather, compile, and analyze data for reports regarding agency quality assurance performance. * Attend staff training and other program sponsored activities. * Assist in development and monitoring of program outcomes; participate in the implementation of required surveys and other measurement devices. * Gather and coordinate data, prepare reports and provide feedback to offices that address the following areas: * Assessment and evaluation of quality and appropriateness of service. * Identification of gaps in service. Identification of deficiencies, barriers, strengths and needs. * Promotion of opportunities to improve service delivery. MINIMUM QUALIFICATIONS * Bachelor's Degree in Social Services and/or Business and Public Administration. * Knowledge of contracts, Medicaid certifications, accreditations, and regulatory standards and rules. * Experience in technical writing, organizing computer software, Management Information Systems, and analyzing * data. * Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and * photocopiers as well as software including word processing, spreadsheet and database programs. OTHER SKILLS * Excellent customer service and communication skills. * Works well independently and as a team member. * Openness to travel as require Driving and Vehicle Requirements * Valid driver's license * Reliable personal transportation * Good driving record * Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability Apply today! www.nyap.org/employment Benefits listed are for eligible employees as outlined by our benefit policy. Qualifications An Equal Opportunity Employer, including disability/veterans.
    $55k-60k yearly 19d ago
  • Community Support Specialist

    Clarvida

    Remote job

    at Clarvida - Colorado Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About this role As a Community Support Case Manager, you will work in a team environment with families who are either in jeopardy of having their children or youth removed from the home or have already been removed all through the utilization of trauma informed care models and evidence-based practices. To prevent removal, you will meet with the family in their home and the community to address child welfare concerns such as housing, abuse, neglect, and other such barriers. For separated families, provide and engage in parenting skills training, education to increase a family's bond, and in-the-moment re-direction and parent coaching in order to promote a safe and successful reunification. You will educate families on life skills, parenting, and the effects of trauma. This position acts as an advocate and support for the families, setting goals, documenting progress, reporting any concerns of alleged abuse/neglect, testifying in court as needed, and providing transportation if required by the referral. You will meet with your supervisor regularly for your professional growth. Perks of this role: $21.25/hour - daytime, evening, weekend flexible schedules Additional $1/hour opportunity when surpassing base client services goal Up to an additional $7,500/annually for on-call hours worked (max 15 days/ month) Flexible hours and work environment Trained in TBRI and Motivational Interviewing evidence-based practices Does the following apply to you? Bachelor's degree in a human service field such as Counseling, Social Work, Counseling, Special Education, Human Services, etc. Bi-lingual (English/Spanish) Valid Driver's License with clean driving record and current auto insurance Satisfactory results of fingerprinting and background checks What we offer: Full Time Employees: Paid vacation days increasing with tenure Separate sick leave that rolls over annually up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings before payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Cellphone * *Benefits vary by State/County Join us to make a lasting impact in the lives of our clients and be part of a team dedicated to person-centered care, growth, and community wellness. If you're #readytowork we are #readytohire! Now hiring! Application deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations. Explore the many opportunities with Clarvida To Learn More About Us Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. "We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a [email protected] email, or a personal LinkedIn account that is associated with a Clarvida.com email address."
    $21.3 hourly Auto-Apply 48d ago
  • Prior Authorization Supervisor - Specialty Testing (REMOTE)

    Labcorp 4.5company rating

    Remote job

    Prior Authorization Supervisor, Speciality Testing Schedule: Mon-Fri, 8am-5pm ET Pay range: $52,200.00 - $92,600.00 a year At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! Primary Responsibilities: Oversee work assignments, ensuring efficient task distribution and timely completion. Generate and analyze inventory reports to guide decision-making. Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases. Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues. Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance. Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals. Offer timely support by answering employee and stakeholder inquiries. Train new hires and develop comprehensive training resources. Create and interpret complex SOPs, job aids, and special workflows for diverse processes. Design and lead engaging team meetings. Navigate multiple platforms and websites to facilitate prior authorization tasks. Perform specimen history research to assist with escalations, training, and troubleshooting. Deliver exceptional customer service with professionalism, patience, and empathy. Escalate critical issues to leadership when necessary. Identify and recommend process improvements to enhance efficiency. Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics). Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow. Meet deadlines consistently while maintaining high accuracy and minimal errors. Complete required trainings punctually and thoroughly. Qualifications: High school diploma or equivalent required; associate degree or higher strongly preferred. Minimum 3 years of relevant work experience required. Minimum 1 year of experience in prior authorizations strongly preferred (concurrent experience acceptable). 3+ years of leadership experience strongly preferred. Minimum 2+ years prior work experience in insurance claims, pre-authorization, and medical benefits strongly preferred. Utilize MS Excel, Word and Outlook; PowerPoint proficiency preferred Experience with specialty testing (such as oncology, women's health, and other advanced diagnostics) preferred. Proven ability to identify improvement opportunities and implement recommendations preferred. Additional Desired Skills: Exceptional interpersonal communicator with the ability to build rapport and motivate teams. Strong problem-solving and decision-making abilities. Detail-oriented with a proven track record of delivering results. Comfortable managing performance in a production-driven environment while enforcing company policies. Demonstrates integrity, trustworthiness, accountability, and respect in all professional interactions. Maintains confidentiality and upholds high ethical standards. Strong verbal and written communication skills. Self-motivated with the ability to thrive under pressure in a dynamic environment. Reliable and punctual. Application window closes: 10/24/2025 All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $52.2k-92.6k yearly Auto-Apply 60d+ ago
  • Manager, Physician Scheduling (Remote)

    Access Telecare

    Remote job

    Provider Scheduling Optimization | Increase Access to Healthcare | Fully Remote Access TeleCare is transforming healthcare delivery through telemedicine - and we're growing! Our technology platform, Telemed IQ , empowers hospitals and health systems to deliver life-saving care in real time across every major specialty. We are seeking an experience, strategic, results-driven Provider Scheduling Manager who thrives in fast-paced environments and wants to make an impact in healthcare. The Opportunity As Physician Scheduling Manager , you'll lead a talented scheduling team responsible for the management, development, and implementation of Physician and Advanced Practice Provider (APP) schedules in accordance with defined metrics and operational goals.. You'll collaborate closely with leaders across Sales, Implementation, Client Engagement, and Practice Management to ensure programs run smoothly and every site of care is fully supported. What You'll Do Lead a team to generate and post Physician and APP schedules across all sites of care (e.g., Pulmonary Critical Care, Maternal Fetal Medicine, Infectious Disease, Hospitalist, Nephrology, Cardiology, and Managed Services), maximizing efficiency and meeting/exceeding goals. Identify and execute opportunities to improve clinical quality (response times, gaps) and reduce costs through enhanced scheduling. Maintain real-time schedule updates and ensure accuracy. Assist with the formation of facility-specific physician panels during the implementation process, based on licensure and privileges . Create and deliver coverage summaries and progress reports for leadership. Compile capacity and coverage data by site of care or physician group to track performance and fill needs. Handle escalations and coordinate with Practice Management leadership to resolve coverage issues. Serve as co-liaison with Practice Administrators and the Clinical Support Team to align service delivery. Collaborate with technology and scheduling leaders to enhance tools, share best practices, and ensure operational excellence. Coach, mentor, and develop team members - fostering professional growth and strong performance. Manage performance , payroll, and administrative functions for direct reports. Drive accountability and maintain compliance with company policies. What You'll Bring Bachelor's degree in a related field. 5+ years of relevant experience , including 3+ years in physician scheduling or workforce management . Prior management experience preferred. Salesforce (AppExchange, Reporting, List View) experience preferred. Highly effective written and verbal communication skills. Exceptional organization and project management ability with focus on meeting deliverables. Strong attention to detail and ability to multitask in a fast-paced, remote environment. Ability to collaborate cross-functionally and make decisive, data-informed decisions . Proficiency with Microsoft Excel, PowerPoint, and Word . Ability to thrive in a high-growth, 100% remote organization . Why Join Access TeleCare? Competitive total compensation , including base salary + performance incentives. 100% Remote work with national impact and executive visibility. Comprehensive health, dental, vision, life, and 401(k) benefits. Flexible vacation and wellness days - we value performance and balance. Lead a core business function at the forefront of healthcare innovation. Collaborative culture built on ownership, transparency, and results. Ready to Own Something That Matters? If you're a data-driven leader who thrives on challenge, accountability, and impact - and you're ready to take full ownership of a business-critical operation - we want to talk to you. Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by law.
    $65k-120k yearly est. Auto-Apply 34d ago
  • Water/Wastewater Project Manager

    Arcadis 4.8company rating

    Columbus, OH

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role Description: Arcadis is looking for a Senior Project Manager with water/wastewater engineering experience to join our Resilience Water Team in Columbus, Ohio! As a Senior Project Manager, you will utilize your expertise and technical knowledge in conveyance, treatment, and master planning projects to successfully lead and execute projects and support project pursuits. In this role, you will have opportunities for advancement as you deliver projects, manage delivery teams, and build strong client relationships. Role Accountabilities: As a client-facing Project Manager and Engineer, you will play a key role in delivering innovative water and wastewater solutions. You'll partner with clients to understand their goals and provide forward-thinking designs that address today's challenges while shaping sustainable outcomes for the future. In this role, you'll also guide project teams, ensuring technical excellence, collaboration, and successful delivery. Additional responsibilities include: Leading the planning, design, and construction of water and wastewater treatment facilities, distribution and collection systems, and pump/lift stations. Serving as the Project or Design Manager, directing projects from concept through completion. Building and maintaining strong client relationships by understanding needs, managing expectations, and delivering high-quality solutions. Mentoring and leading project teams, fostering professional growth and ensuring technical excellence. Contributing to business growth through proposal development, strategic partnerships, and positioning for future opportunities; travel as needed to support project delivery. Qualifications & Experience: Required Qualifications: Bachelor's Degree in Civil, Environmental, Mechanical, or Chemical Engineering (or a related field) 10 years of relevant engineering experience Preferred Qualifications: Master's Degree in a related engineering discipline Professional Engineering (PE) license Experience in municipal water/wastewater design and construction management Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. The salary range for this position is $95,000 - $162,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location. #LI-RT4 #Resilience-NA #Water-NA #Water-NA-D&E
    $95k-162k yearly Auto-Apply 60d+ ago
  • Policy Associate, Power

    Us Energy 3.7company rating

    Remote job

    ABOUT U.S. ENERGY FOUNDATION U.S. Energy Foundation's (EF) mission is to secure a clean and equitable energy future to tackle the climate crisis. We envision a healthy, safe, and equitable economy powered by clean energy. We believe a thriving clean energy economy can create sustainable opportunities, spur innovation, and protect our climate-for today and future generations. EF supports education and analysis to promote nonpartisan policy solutions that advance renewable energy and energy efficiency, while opening doors to greater innovation and productivity-growing the economy with dramatically less pollution. For more than 30 years, EF has supported grantees to help educate policymakers and the general public about the benefits of a clean energy economy. Our grantees include business, health, environmental, labor, equity, community, faith, and consumer groups, as well as policy experts, think tanks, universities, and more. We are working daily to create equitable systems that support people to flourish. We aim to bring humility, transparency, respect, and an appreciation for others' lived experiences to our interactions with colleagues, grantees, and partners. EF's Fundraising Philosophy As EF's primary clients and partners are our funders and grantees, EF commits to acting as a strategic thought leader for our current and prospective funding partners and the field by: Collaborating-and co-creating, where feasible and desired-on strategy development, including hosting or managing funder collaboratives Highlighting the opportunity for climate philanthropy to maximize benefits to disadvantaged communities and those most impacted by climate change Offering excellent, responsive service by providing proactive, compelling, and timely updates and information EF is headquartered in San Francisco, California, and our more than 100 staff members are based in locations throughout the Midwest, Northeast, Southeast, and Western regions, where they can best serve our programs, partners, operations, and other functions. EF believes that a diverse workforce makes us a more effective organization and is essential for achieving a clean and equitable energy future. We encourage people of all backgrounds to apply. POSITION SUMMARY The Policy Associate (PA), Power, will support the Power team to make and administer grants and work with advocates and other partners to execute strategies and projects. Much of the PA's time is focused on the administration of grants and contracts. The PA will arrange meetings with grantees, consultants, and funders; track and manage the program budget; review grant proposals; draft reports; and at heart, serve as “air traffic control” for incoming communications and requests to the team. Other key duties include organizing routine funder meetings, managing projects within and outside the team, providing administrative support to the team (e.g., scheduling, drafting communications), developing and implementing systems and processes to facilitate internal and external collaboration, and maintaining budgets. The PA will work with: Cross-programmatic teams, including Policy, Strategic Communications, and States and Regions teams; Cross-functional teams, including Operations and Strategic Partnerships; and External grantees, funders, and partners. ESSENTIAL DUTIES AND RESPONSIBILITIES Grantmaking Lead EF's grantmaking process as the primary staff member overseeing the full grant cycle, from proposal development and application to compliance review and organizational approval. Under legal guidance, serve as the lead reviewer to ensure all EF and Energy Action Fund, our sister 501(c)(4) organization, grant proposals comply with IRS regulations, including adherence to 501(c)(3) requirements and the exclusion of 501(c)(4) activities. Independently and accurately process proposals, reports, grants, contracts, invoices, and reimbursements in the grants tracking system. Review grant proposals to ensure content is complete and appropriate, and verify that all required documents are included. Coordinate joint grants and shared contracts as needed. Conduct due diligence on proposals and prospective grantees, engaging directly with grantees and consultants to address questions, gather additional information, and request revisions as necessary. Research and solicit proposals from potential new grantees with minimal assistance. Collect, track, and synthesize grantee insights for use in reports. Prepare the Power team, along with grantees and consultants, in advance of meetings to help deliver effective conversations, including circulating materials, flagging relevant questions, coordinating on meeting agendas, and setting clear expectations for meeting outcomes. Assist in conducting research and performing due diligence on proposals or prospective grantees. Directly engage with grantees and consultants to seek additional information as needed. Work collaboratively to manage program budgets and reconcile budgets to actuals for cross-programmatic grants. Internal Support and Coordination Foster effective coordination and integration within the Power team, including using tools and systems to support collaboration and information-sharing (e.g., Asana, Slack) and supporting regular team check-ins. Schedule calls and meetings as needed and handle meeting logistics (e.g., arrange locations, prepare the technology interface, ensure that agendas are circulated in advance, support meeting follow-up). Prepare initial drafts of documents and presentations for internal and external audiences, such as board dockets, funder reports, proposals, and presentations. Serve as a liaison to other EF teams to ensure that the Clean Power team is fully integrated with other National team programs. Support the team on campaigns and communications projects as availability permits. External Coordination Facilitate networking and information-sharing between a culturally diverse set of grantees and consultants across the region, and build connections with national groups or experts, as appropriate. Support regional and state-wide meetings and convenings, including developing presentations and agendas. Represent EF and the Power Program at meetings, conferences, and other events, as agreed upon with your supervisor. Building the Team Generate and implement ideas for improving systems, programs, and operations. Maintain collaborative relationships with peers and colleagues, contributing to a positive and inclusive work environment. Train new employees on the grantmaking process. With support from your supervisor and others, develop a personal learning and development plan. Seek professional growth opportunities, including networking, informational interviews, training, and projects. Uphold EF's commitment to equity, integrating these values into both internal and external work. Perform other duties and special projects as assigned. QUALIFICATIONS Highly organized with keen attention to detail. Exceptional time management. Apt written, verbal, and digital communications skills. Proficient at handling multiple demands: experience supporting multiple priorities and juggling a variety of tasks for one or more individuals in a team environment. Demonstrated knowledge and experience in customer service and ability to thrive in a fast-paced work environment and prioritize competing obligations. Interest in one or more of the following areas: the philanthropic sector, the non-profit sector, issue campaigns, public policy, strategic communications, or renewable energy and the electric grid. A pre-existing knowledge or interest in clean energy or climate is not required. Pluses include: Project management experience Grants management experience Internet savvy (e.g., digital and social media, online survey tools) Understanding of and appreciation for the opportunities and challenges of transforming and decarbonizing the electric grid Technical skills: intermediate or advanced skills using Microsoft Excel, Word, PowerPoint, and Outlook, preferably in a Mac environment; familiarity with Google Drive, Docs, and Sheets, and the Box platform. Experience using cloud-based relational database systems, such as Salesforce, is also a plus. SUPERVISION Reports to the Senior Director, Power. COMPENSATION This is a full-time position. The target salary for this position is $93,600 for a candidate based in the metro areas of San Francisco, New York City, Seattle, San Diego, Los Angeles, Washington, D.C., Boston, or Sacramento, and $84,600 for candidates in other areas of the U.S. EF provides a comprehensive benefits package, including competitive salary, medical, dental, vision, disability, and retirement benefits and paid time off. OTHER REQUIREMENTS Ability to travel two to four times a year for three to four business days at a time. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to spend extended hours at the computer. This position requires moderate levels of domestic travel. WORK ENVIRONMENT EF is a remote-first work environment. This position may be based in any of EF's offices or may work remotely from anywhere in the U.S. The office environments include some shared workspace, some individual offices, and shared kitchen facilities, with moderate noise levels and a collegial atmosphere. On occasion, there are activities or events after work hours.
    $84.6k-93.6k yearly Auto-Apply 12d ago
  • Clinical Liaison

    Actalent

    Remote job

    Join a team dedicated to enhancing the quality of life for patients in need of home infusion therapy. As a Clinical Patient Coordinator, you will collaborate with healthcare professionals in physician offices and clinic settings to facilitate infusion patient referrals and coordinate patient care. Your role will be instrumental in ensuring high-quality service delivery to patients receiving critical therapies at home. Responsibilities * Prioritize providers/offices based on potential, current referrals, profitability, service needs, and probability of success. * Work closely with clinical branch personnel to ensure the highest level of customer satisfaction. * Utilize appropriate marketing materials and tools to convey consistent messaging across the organization. * Educate communities, providers, and clients about home infusions to generate awareness and referrals. * Identify new referral sources and execute outreach strategies to increase patient volume. * Promote and sell IVIG therapy to healthcare providers Essential Skills * Experience in healthcare either in Nursing or Pharmacy. * Knowledge of home infusion, specifically IVIG. * Experience in allergy/asthma/immunology, transplant, dermatology, and neurology. * Strong customer service skills. * Proficiency in order entry, pharmacy, and healthcare sales. Additional Skills & Qualifications * Minimum of 2 years in healthcare or pharmaceutical. * Strong communication and organizational skills. * Knowledge of medical terminology and insurance policies. Work Environment This is a hybrid/remote role with employees working Monday to Friday from 8 am to 5 pm. Visits to provider offices occur from 10 am to 3 pm. Employees work remotely at the start of the day and do not need to report to an office. The company provides an American Express card for expenses and mileage reimbursement. Job Type & Location This is a Permanent position based out of Northern Ohio Job Type & Location This is a Permanent position based out of Cleveland, OH. Pay and Benefits The pay range for this position is $105000.00 - $120000.00/yr. Health Insurance: Access to group medical plans, including dental and vision coverage. Life & Disability Insurance: Short- and long-term disability options, plus voluntary life insurance. 401(k) Retirement Plan: Participation in a multiple employer plan with diverse investment options. Paid Time Off: Vacation and sick leave policies (exact days may vary by role and tenure). Employee Support Services: COBRA administration, premium tracking, and online enrollment tools. Work-Life Balance: Some roles offer flexible scheduling or remote work options when needed. Training & Development: Opportunities for professional growth, especially in clinical and pharmacy roles. Workplace Type This is a hybrid position in Cleveland,OH. Application Deadline This position is anticipated to close on Dec 16, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
    $105k-120k yearly 13d ago
  • Assistant Dean, Information Systems Technology

    Columbus State Community College 4.2company rating

    Columbus, OH

    The Assistant Dean provides functional support to the Dean of Information Systems Technology. This support includes division academic scheduling, planning, and implementation to optimize enrollment and achieve greater student success, data analysis and reporting, committee participation, curriculum review, transfer and articulation agreements, program review, budget support, community outreach, partnership development, and support staff supervision. The Assistant Dean supports the Dean in the management of the accreditation, assessment, and strategic planning. The Assistant Dean of Information Systems Technology demonstrates a commitment to the success of students and fosters collegiality among faculty, staff, and students. Strategic Academic Leadership * Assists the Dean with the development and implementation of College goals, policies, and procedures. * Collaborates with and supports the Dean in developing the division's academic schedule, logical course sequence, review of success data, and recommends strategies for retention of students and overall growth and improvements. * Supports the Dean and Chairpersons in capital planning activities. * Collaborates with other leaders across Academic Affairs and the College to support the mission and strategic priorities of the institution. * Collaborates with Academic Council, Curriculum Committees, and faculty to improve overall student success. * Models an active commitment to student success, enthusiasm for the profession, and the talent to incorporate best practices into the organizational culture. * Supports a collaborative working environment between the division and Offices of K-12 Partnerships, The Office of Talent Strategy, Curriculum Management, Distance Education and Instructional Support, Grants, and the Office of College Completion. * Undertakes special projects at the request of the Dean to assist in meeting Division priorities. Divisional Leadership * Serves as proxy for the Dean in functional activities such as leave approval, clinical and internship agreements, and other activities as assigned. * Supervision and evaluation of Faculty Chairs and faculty in departments led by Faculty Chairs. Addresses student academic concerns that are unresolved at the department level. * Acts as a substitute supervisor for Chairpersons who are on leave or when a Chair position has an extended vacancy. * Represents programs, departments, division, and the College in institutional assignments, community affairs, and professional activities. * Assists in the hiring process for department chairs, faculty, staff, and other managers in the division. Supports the function of curriculum development to ensure adherence to all facets of the curriculum process. * Works with Chairpersons and faculty to support the work of the academic departments. Oversees and coordinates program review and department assessment efforts. * Acts as a representative or spokesperson for the division in instances where the Dean is unavailable. Leads and serves on departmental, division, and College committees. Works collaboratively with Chairpersons to monitor, investigate, and report enrollment trends to the Dean. Operational Leadership * Assigns and delegates tasks, provides direction, resolves issues, eliminates barriers, communicates job expectations, trains staff, and develops professional growth opportunities. * Communicates and assists with the implementation of office strategies and priorities. Assists in recruiting and hiring, and provides ongoing feedback and coaching. * Conducts annual employee evaluations, and recommends pay increases, promotion,s and other personnel actions. * Administers disciplinary actions upon approval and in collaboration with Human Resources. Approves leaves and authorizes work schedule alterations as appropriate. * Interprets, explains, carries out and enforces the College's policies. Culture of Respect * Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. MINIMUM EDUCATION AND EXPERIENCE REQUIRED * Master's degree in a field of study within the College or a closely related field, or a discipline such as Higher Education or Education Administration. * College-level teaching experience; experience in curriculum development and project management. * *An appropriate combination of education, training, coursework, and experience may qualify a candidate. LICENSES AND CERTIFICATIONS * State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). * CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: * Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. * Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
    $43k-49k yearly est. Auto-Apply 40d ago
  • Director, Womens Services

    Cottonwood Springs

    Remote job

    Director of Nursing - Women's Services Full-Time | Raleigh General Hospital | Beckley, WV The Director of Nursing - Women's Services provides strategic and operational leadership for all aspects of the Women's and Children's Department. This role directs departmental activities, manages resources, and ensures the highest quality of patient-centered care for women, infants, and pediatric populations. The Director is responsible for aligning departmental goals with organizational objectives, driving continuous improvement, and fostering a culture of excellence and professional growth. Essential Functions To perform this role successfully, an individual must be able to carry out each essential function satisfactorily, with or without reasonable accommodation: Strategic Leadership: Develop and implement departmental goals, plans, and standards that meet the clinical, administrative, legal, and ethical requirements of the organization. Operational Oversight: Direct and evaluate Women's & Children's Services, including labor & delivery, postpartum, nursery, NICU, and pediatric care. Ensure optimal patient outcomes, satisfaction, and quality performance. Staffing & Development: Oversee hiring, orientation, evaluations, corrective actions, and continuing education. Cultivate a supportive environment that encourages professional growth and staff engagement. Financial Management: Prepare, monitor, and evaluate departmental budgets, ensuring compliance with allocated funding. Lead and support internal and external audits. Quality & Safety: Integrate evidence-based nursing practices into protocols and ensure compliance with healthcare regulations (HIPAA, Joint Commission, and other accrediting bodies). Collaboration: Partner with physicians, advanced practice providers, and hospital leadership to enhance care coordination, patient experience, and service delivery. Other Duties: Maintain regular and reliable attendance and perform additional responsibilities as assigned. Supervisory Responsibilities Manage nursing leadership and staff within Women's & Children's Services. Plan, assign, and review work while ensuring adherence to quality standards. Lead recruitment, retention, training, performance reviews, and corrective actions. Knowledge, Skills & Abilities Education & Licensure: Registered Nurse (RN) license in West Virginia required. Bachelor's degree in nursing or healthcare administration preferred (equivalent experience considered). Certifications: BLS, PALS, and NRP required. Advanced certifications in obstetrics, pediatrics, or neonatal care strongly preferred. Core Competencies: Strong leadership skills in maternal-child health nursing. Ability to manage complex clinical and operational situations with sound judgment. Skilled in communication, motivation, and conflict resolution. Proficient in technology (EHR, data systems, spreadsheets, presentations). Expertise in budgeting, staffing models, and regulatory compliance. Physical & Mental Demands Ability to sit or stand for extended periods with occasional lifting of up to 20 lbs. Frequent use of computer systems. Visual acuity required for patient care and documentation. Work Environment & Travel Primarily hospital-based within Women's & Children's Services units. Potential exposure to bloodborne pathogens, contagious illnesses, and biohazardous materials requiring safety precautions. Minimal overnight travel (up to 10%). Why Join Us At Raleigh General Hospital, people are our passion and purpose. As a leader in Women's and Children's Services, you will directly impact the care of mothers, infants, and children while guiding a team of skilled professionals dedicated to excellence. We offer: Comprehensive Health, Dental, and Vision Insurance 401(k) with employer contributions Generous Paid Time Off and Extended Illness Bank Tuition & Educational Assistance for ongoing professional development Employee Assistance Programs supporting mental, physical, and financial wellness And more… Equal Opportunity Employer Raleigh General Hospital is proud to be an Equal Opportunity and Affirmative Action Employer. We value diversity and inclusion and welcome applicants of all backgrounds.
    $26k-44k yearly est. Auto-Apply 60d+ ago
  • NSC Awards Manager

    National Safety Council 4.0company rating

    Remote job

    Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for an NSC Awards Manager to join us in our mission to save lives and prevent injuries. Position Highlights: Management of NSC's safety awards programs to align with organizational goals and industry trends. Oversee the end-to-end execution of awards initiatives, including program design, application processes, judging, and recognition events while also driving increased revenue through paid member awards. What You'll Do: Strategic Program Leadership Elevate safety standards by continuously assessing and refining the awards program to ensure alignment with NSC's mission and industry best practices. Deliver seamless program execution through comprehensive project planning, milestone tracking, and stakeholder coordination, resulting in timely and successful award cycles. Enhance program visibility and engagement by developing and executing targeted promotional strategies in collaboration with the GTM team, increasing nominations and awareness. Stakeholder Engagement & Relationship Building Foster inclusive participation by expanding outreach to underrepresented groups and ensuring equitable access to awards opportunities. Strengthen stakeholder trust and collaboration through transparent communication, regular updates, and responsive support to nominators, applicants, and recipients. Cultivate strategic partnerships across departments and external stakeholders to amplify the reach and credibility of NSC's recognition programs. Recognition Event Management Deliver high-impact recognition experiences by leading the planning and execution of NSC's Awards Recognition programs at Congress and Spring Show, ensuring memorable and meaningful celebrations of safety excellence. Content & Communications Amplify awardee stories by producing compelling winner profiles and content for web, social media, and internal channels, reinforcing NSC's thought leadership in safety. Drive clarity and quality in submissions by providing constructive feedback and guidance to nominating bodies, improving the caliber of entries. Operational Excellence Ensure program integrity and efficiency by managing technical platforms (e.g., Submittable, Open Water), maintaining digital assets, and optimizing submission workflows. Generate actionable insights through data tracking and reporting on award outcomes, enabling continuous improvement and strategic decision-making. Leadership & Team Development Mentor and manage the Senior Membership Awards Specialist, fostering professional growth and ensuring alignment with program goals.. Develop an ongoing strategy to drive revenue growth and increased participation in paid member awards. Champion diversity and inclusion by promoting a culture that values varied perspectives and encourages broad participation in recognition efforts We're Looking for Someone with: Proven track record (8+ years) in awards, scholarship, or recognition program management. In lieu of education, at least 10 years of relevant experience. Demonstrated success in leading cross-functional projects and volunteer teams. Expertise in evaluation techniques, logic models, and strategic communications. Proficiency in awards platforms and Microsoft Office 365; adaptable to new technologies. Strong storytelling, writing, and stakeholder engagement skills. Knowledge of the safety industry preferred or willingness to learn. This is a remote position. Salary for this role is $85,000. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.
    $85k yearly Auto-Apply 32d ago
  • Revenue Manager

    Unveiling Opportunities

    Remote job

    About Us At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible-leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you. What are we looking for? We are seeking an experienced Technical Revenue Accounting Manager to join our North America Accounting team as an individual contributor, reporting to the Sr. Manager, Revenue Accounting. This position will provide revenue recognition guidance to the business, review contracts, perform the monthly and quarterly close process for revenue, reconcile and validate deferred revenue and other accounts, book all required reserves and adjustments, analyze data, and prepare and review reports for auditors and executives. The ideal candidate will be able to creatively resolve a wide range of highly complex issues that involve significant expertise and intimate knowledge of revenue accounting guidance and accounting systems as well as proactively identifying and preventing potential issues prior to their occurrence through creative process development. What will you do? Support monthly/quarterly closing activities including, but not limited to, reviewing revenue transactions, performing accounting assessments, reviewing customer contracts, documenting revenue conclusions, performing accounting system activities and preparing/reviewing journal entries. Lead the bi-annual SSP analysis, providing insights, conclusions and recommendations. Research and operationalize complex and non-routine revenue accounting transactions or new GTM strategies as they are introduced. Update technical accounting memos and policies. Support revenue/accounting automation projects as required, such as system logic enhancements or new system implementations. Build and maintain relationships with sales, legal, pricing, and finance business partners. Collaborate with other teams to stay on top of upcoming revenue projects; identify accounting risks and work with team to address them. Coordinate and manage project/task priorities internally within the revenue accounting team both in and out of the month end close period. Evaluate accounting treatment of commission capitalization and perform monthly/quarterly activities. Ensure compliance with SOX through the performance of control procedures. Work with external auditors, prepare and review quarterly/annual support packages to ensure the company is compliant with ASC 606. What skills and knowledge should you bring? Accounting Standards: Demonstrated understanding of technical revenue accounting to ensure compliance with relevant accounting standards and regulations, mitigating the risk of financial penalties and reputational damage. Prior experience with multi-obligation arrangements and review of contracts with revenue-impacting terms. Technical Ability: Capable of applying technical skills to operational processes as well as ensuring work outputs are error free. Demonstrated intuition and ability to creatively resolve a wide range of highly complex issues that involve significant expertise and intimate knowledge of the revenue accounting standards. Operational Leadership: Capable of leading revenue close processes, demonstrating full understanding of processes and their dependencies, ensuring tasks are completed by the team timely and accurately. Leadership and Mentorship: Capable of leading and mentoring fellow members of the revenue accounting team, driving performance and professional growth as well as providing technical expertise and operational leadership. Software or SaaS ASC 606 revenue accounting experience required. Familiarity with multi- obligation arrangements, non-standard contract terms (e.g. T4C), VC, and MR required. 4-6 years total accounting experience. 3-5 years of public accounting experience at a Big 4 or large regional firm preferred. Expert Excel skills and Microsoft office tool experience required (e.g. Multi-dataset manipulation, pivot tables, xlookups, complex embedded formulas, etc.). Experience with accounting system logic, setup, and design required. Experience with NetSuite and SFDC preferred. Experience with hands-on coaching with team members. Bachelor's degree in Accounting, Finance, or a related area. Why us? You will tackle extraordinary challenges and work with the very best in the industry. Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA Unlimited Vacation Paid Company Holidays Paid Sick Time Gym membership reimbursement Cell phone reimbursement Numerous company-sponsored events including regular happy hours and team building events This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range$118,400-$163,000 USD SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.
    $118.4k-163k yearly Auto-Apply 60d+ ago
  • Senior Manager, Reimbursement Access - West

    Xeris Pharmaceuticals 4.2company rating

    Remote job

    The Senior Manager, Reimbursement Access will play a critical role in ensuring appropriate patient access to Xeris products by leading the Reimbursement Access team, shaping national access strategies, and supporting operational excellence across the function. The incumbent must have deep experience in reimbursement, patient access, and healthcare provider support services, and leadership experience that includes driving the execution of complex operations while developing a high performing team of Reimbursement Access Managers. Responsibilities Team Leadership & Talent Development Identify, recruit, onboard, and develop a high-performing team of Reimbursement Access Managers (RAMs) across key geographies. Provide coaching, mentorship, and performance management to drive effectiveness and professional growth. Lead field-based access teams to execute patient support strategies that improve access and affordability for patients. Reimbursement Strategy & Execution Collaborate with Patient Access leadership to design and implement innovative reimbursement access strategies that align with product and company goals. Analyze access barriers and develop field-based solutions to improve access to therapies for rare disease patients. Partner with internal teams (Commercial, Medical Affairs, Legal, Compliance) to ensure alignment and seamless execution of access initiatives. Operational Excellence Assist in developing standard operating procedures (SOPs), metrics, and reporting tools to evaluate and optimize the effectiveness of the Reimbursement Access function. Drive continuous improvement initiatives to ensure the highest standards of patient access and compliance. Monitor and assess reimbursement trends, payer coverage, and changes in access environment; provide recommendations to senior leadership. Stakeholder Engagement Serve as a strategic liaison between internal stakeholders and field reimbursement teams to ensure market and patient needs are addressed. Provide insights from the field to inform leadership decisions on payer strategy, patient affordability programs, and other access-related initiatives. Represent the company at relevant industry meetings, conferences, and with key external stakeholders as needed. Qualifications Bachelor's degree in business, healthcare, or related field (advanced degree preferred). Minimum of 7 years of experience in market access, reimbursement, patient services, or related pharmaceutical roles. Prior leadership experience managing field reimbursement teams strongly preferred. In-depth understanding of the reimbursement landscape including buy-and-bill, specialty pharmacy, payer dynamics, copay assistance, and HUB services. Experience in rare diseases or specialty biologics/therapies. Demonstrated ability to lead cross-functional initiatives in a fast-paced, entrepreneurial environment. Willingness to travel (up to 30%) to support field teams and stakeholders. Competencies: Leadership, Presentation skills, Written and Verbal Communications, Analytical skills, Problem Solving, Teamwork & Collaboration, Customer Service focus, Adaptability, Professionalism A valid, US state-issued driver's license is required as occasional driving to client locations is a core requirement of this position. Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel. Ability to Travel up to 30%. Travel may include air and ground travel to HCP locations, and company meetings The level of the position will be determined based on the selected candidate's qualifications and experience. #LI-REMOTE As an equal employment opportunity and affirmative action employer, Xeris Pharmaceuticals, Inc. does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. The anticipated base salary range for this position is $130,000 to $220,000. Final determination of base salary offered will depend on several factors relevant to the position, including but not limited to candidate skills, experience, education, market location, and business need. This role will include eligibility for commission and equity. The total compensation package will also include additional elements such as multiple paid time off benefits, various health insurance options, retirement benefits and more. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
    $130k-220k yearly Auto-Apply 11d ago
  • Director of Governance, Risk, and Compliance (GRC)

    SGS & Co 4.8company rating

    Remote job

    Propelis, a renowned global brand services agency, is seeking a visionary Director of Governance, Risk, and Compliance (GRC) to drive transformation in its enterprise security posture. Situated in Chicago, IL, with a flexible remote work arrangement, this leadership role presents an exciting opportunity to shape and mature Propelis' governance, risk, and compliance programs on a global scale. Reporting directly to the SVP & Chief Information Security Officer (CISO), the Director of GRC will act as a strategic partner to executive leadership and business units worldwide. The successful candidate will lead a critical function, blending high-level strategy with hands-on execution, and will be central to ensuring Propelis fulfills its commitments to regulatory agencies, clients, and contractual stakeholders. This role also emphasizes building a risk-aware culture to empower the organization to operate and grow confidently in a rapidly evolving landscape. Key Responsibilities Governance Develop, implement, and maintain the Propelis GRC framework, aligning all relevant policies and standards to leading global benchmarks, including ISO 27001:2022, NIST 800-53r5, and HITRUST CSF. Facilitate governance committees and engage with executive leadership to promote effective risk oversight and accountability throughout the organization. Ensure GRC policies and standards are kept current, reviewed regularly, and consistently communicated across Propelis' worldwide operations. Risk Management Design and lead robust Technology Risk Management (TRM) and Participate in Enterprise risk management (ERM) and cybersecurity risk programs that support Propelis' strategic vision and business objectives. Maintain the corporate risk register, providing timely and actionable reporting on risk posture, emerging trends, and key risk indicators to senior leadership, including the CISO and CIO. Articulate and manage Propelis' risk appetite and tolerance, ensuring these parameters remain aligned with evolving business strategies and client expectations. Compliance Oversee organization-wide compliance initiatives, including ISO 27001 certification, SOC 2, GDPR, HIPAA/HITRUST, PCI DSS, and additional regulatory or contractual requirements as needed. Serve as the primary liaison to internal and external audit teams, leading efforts to ensure audit readiness, manage client assessments, and address findings proactively. Promote automation and continuous monitoring within compliance processes to minimize manual effort and enhance overall assurance and transparency. Third-Party Risk Lead the vendor risk management program, ensuring comprehensive supplier due diligence, ongoing monitoring, and rigorous contractual compliance. Partner with Procurement and Legal teams to embed security and compliance requirements into all phases of vendor engagement and relationship management. Leadership & Collaboration Build, mentor, and empower the GRC function, fostering a culture of accountability, professional growth, and continuous improvement within the team and across Propelis. Serve as a trusted advisor to the CISO and executive leadership, offering expert counsel on governance, risk, and compliance matters to inform decision-making at the highest levels. Collaborate closely with IT, Legal, Finance, Operations, and business units worldwide to seamlessly integrate risk and compliance considerations into daily operations and strategic initiatives. Qualifications Bachelor's degree in Information Security, Risk Management, Business, or a closely related discipline required. Minimum of 7 to 10 years of progressive experience in governance, risk, compliance, or information security, including at least 5 years in a leadership or management role. Deep knowledge of international frameworks and regulatory standards, including but not limited to ISO 27001/27005, NIST 800-53, HITRUST CSF, SOC 2, PCI DSS, HIPAA, and GDPR. Proven record of success in implementing enterprise risk management programs and compliance initiatives within complex, global organizations. Exceptional communication skills, with the ability to influence executive stakeholders and convey technical risk concepts in precise, business-oriented language. Preferred certifications include: CISM (Certified Information Security Manager) CRISC (Certified in Risk and Information Systems Control) CISA (Certified Information Systems Auditor) CISSP (Certified Information Systems Security Professional) ISO 27001 Lead Implementer/Auditor Personal Attributes Strategic thinker with a demonstrated ability to balance risk reduction and business enablement, ensuring security and compliance support-rather than hinder-organizational growth. Strong leadership presence, capable of driving accountability, setting direction, and inspiring teams across multiple geographies and domains. Collaborative and pragmatic approach to governance, compliance, and risk management, fostering relationships and encouraging shared ownership of enterprise security goals. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $99,927 - $165,000 USD. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan. #LI-SM1
    $99.9k-165k yearly 60d+ ago
  • Clinical Documentation Auditor/Educator (Remote)

    Memorial Hermann Health System

    Remote job

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Clinical Documentation Improvement (CDI) Auditor Educator will facilitate improvement system-wide in the overall quality, completeness, and accuracy of the medical record documentation through extensive audit investigation, education and data analysis. The incumbent will be responsible for identification of patterns, trends, and opportunities for the entire CDI team, at all acute care facilities, to improve accuracy and outcomes. This position will also be responsible for assisting with large retrospective audits, at the request of hospital clients system-wide, and for educating physicians, if needed. Reports to the CDI Quality/Education Manager. The CDI Auditor reports to the Director as an individual contributor and provides recommendations on clinical documentation quality improvement and education programs.Job DescriptionMEMORIAL HERMANN CANNOT HIRE REMOTE WORKERS IN THE FOLLOWING STATES: Arizona, California, Connecticut, Maryland, Massachusetts, Missouri, New Jersey, New York, Utah, Ohio, Pennsylvania, Washington, Alabama, Mississippi, Illinois, Oregon, Arkansas or Iowa Please Note: We cannot consider MDs or doctors for this position Minimum Qualifications Education: Bachelor's of Nursing, required; Master's Degree in Nursing or Management preferred Licenses/Certifications: Current State of Texas license or temporary/compact license to practice professional nursing Certified Clinical Documentation Specialist (CCDS) required; AHIMA ICD-10-CM/PCS Trainer preferred Experience / Knowledge / Skills: Minimum of three (3) to five (5) years of CDS experience Previous CDIS auditing and education experience and/or CDIS supervisory/management background preferred Strong computer proficiency including working knowledge of MS Office- Word, Excel and Outlook and 3M Coding and Reimbursement software; experience with Cerner EMR preferred Excellent communication, analytical and problem solving skills are essential Strong organizational skills and must be detail oriented Highly analytical with strong risk assessment, impact analysis and problem solving skills Highly self-motivated, yet demonstrate ability to be a team player and take direction Flexible and able to multi-task and prioritize work load on a daily basis, performing concurrent chart reviews as needed Principal Accountabilities Audits case reviews and queries of Clinical Documentation Specialists (CDIS) to ensure quality and compliance, using audit tools developed. Tracks, trends, and reports audit findings for each Clinical Documentation Specialist (CDIS), Hospital Region, and System-wide to Director/management team. Identifies knowledge gaps and provides clear explanations and interpretations on missing, unclear, conflicting, or non-compliant information captured by the CDIS. Researches, investigates and remains up to date on both clinical and coding guidelines in quarterly Coding Clinics as they relate to physician documentation improvement needed, in an ICD-10 coding environment. Assists in overall quality, timeliness and completeness of the quality health record to ensure appropriate data, provider communication, and quality outcomes. Serves as a resource for appropriate clinical documentation. Develops presentation material and provides training and education to physicians and CDIS staff as needed in an effort to strengthen documentation practices and ensure accurate coding that reflects the severity of illness (SOI) and risk of mortality (ROM) of patients they serve. Responsible for using audit tools to conduct clinical quality audits Develops and updates policies and procedures around the CDIS audit function; and refines audit tools as needed in collaboration with Director/management team. Collaborates with leadership to conduct focused post-discharge documentation and coding audits as requested by hospital clients system-wide. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned.
    $53k-80k yearly est. Auto-Apply 60d+ ago
  • Director of Client Success Digital Strategy

    National Debt Relief 4.5company rating

    Remote job

    The Director of CS Digital Strategy is a highly motivated customer service leader with a proven record of building and optimizing digital platforms while continuing to deliver best in class customer service on existing platforms. The Director will be responsible for applying skills and knowledge with a disciplined approach to ensure the team meets or exceeds performance objectives, maintains a high level of client satisfaction, while also building efficiencies, automation, and processes. This individual will lead a team responsible for developing and executing strategies to enhance customer engagement, optimize operational efficiency, and drive business growth through digital channels. Responsibilities Drive digital innovation and serve as a change agent throughout the organization, developing a clear and compelling digital strategy. Own and monitor the digital-innovation project portfolio. Build, manage, and continue to grow a digital-innovation ecosystem, both internally and externally. Identify new tools (AI, digital, CRM) that can support and enhance our solutions. Qualify and understand the full range of market trends, influences and opportunities relevant to the business, market, and customer base. Understand the challenges and opportunities within both existing and new customer segments. Develop compelling and differentiated digital propositions. Compile case studies to demonstrate our value. Identify new capabilities and/or partnerships required to strengthen capabilities. Implement digital strategy by working with cross-functional partners to map and transition analog processes to digital ones. Be an evangelist - championing the use of digital technology and practices to engender a digital mindset from the top down. Monitor key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates, and implement strategies to achieve targets. Reviews and develops ways to best leverage our technology and implementation new technology to continue our digital communication with clients. Lead and mentor a team of digital specialists, providing guidance and support to drive performance and foster professional growth. Establish clear goals and performance metrics to measure the effectiveness of digital initiatives. Foster a culture of innovation, collaboration, and continuous improvement within the digital strategy team. Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem. Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we're investing in the appropriate tools and resources. Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models. Identify, research, and select key third-party suppliers, working in an inclusive relationship capacity to achieve all required outcomes. Own digital client contact - lead and deliver continual improvement and development of the multi-channel/omnichannel proposition. Develop effective, influential relationships internally and externally at all levels. Work with peers and key stakeholders to research, identify and capture new digital products across the business and to provide recommendation and change programs which will deliver improved performance and/or a reduction in costs. Qualifications Education/Experience Bachelor's degree in business, marketing, communications, or related field preferred. 8 years' experience designing and launching digital platforms required. 4 years' experience leading teams with direct reports. Required Skills/Abilities Proven leadership of successful digital transformation projects Understanding of core business processes and their associated technical solutions. An innovative and disruptive mindset, constantly looking forward. Proven skills for influencing and collaborating with fellow leaders and senior leaders. Proven experience in digital strategy development and implementation, preferably in a contact center or customer service environment. Strong understanding of digital platforms, including chat, email, social media, and self-service portals. Demonstrated leadership experience, with the ability to inspire and motivate a team to achieve results. Excellent communication and presentation skills, with experience presenting to executive leadership. Analytical mindset with the ability to interpret data and insights to drive strategic decisions. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs. National Debt Relief Role Qualifications: Computer competency and ability to work with a computer. Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Punctuality expected, ready to report to work on a consistent basis. Attain and maintain high performance expectations on a monthly basis. Work in a fast-paced, high-volume setting. Use and navigate multiple computer systems with exceptional multi-tasking skills. Remain calm and professional during difficult discussions. Take constructive feedback. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $146,500 - $168,500. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work ! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE
    $146.5k-168.5k yearly Auto-Apply 26d ago

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