Sailors jobs near me - 8 jobs

The Gig: The Accessibility Specialist will understand, coordinate, and communicate special requests and/or assistance requested by our Sailors. As an Accessibility Specialist you'll gather details, and pertinent information, from Sailors on what specific needs/requests they may have in order to facilitate all accommodations and medical requests for Sailors voyaging with Virgin Voyages (VV). This role will work with internal teams to explore and approve these accommodation requests while also delivering on our Sailor experience. The Accessibility Specialist will provide direct support to Sailors and have direct communication via phone or emails and work alongside the back office departments, and shipboard teams, to deliver on our brand promise in preparing a Sailor for their voyage. The Accessibility Specialist will be the point of contact for all ships, legal, medical, and terminal operations, and any other areas of operations needed to ensure a safe and seamless experience for our Sailors. This opportunity sets sail as a fully remote role based in the United States of America. To come aboard, you must currently reside full-time in one of the following states: AK, CA, CT, FL, GA, IL, IN, KS, KY, MD, MI, MN, MO, NC, NV, NJ, NY OH, OR, PA, SC, TN, TX, VA, WI. Please note that this list is regularly evaluated and subject to change at any time. What You'll Be Up To: ● First point of contact for all Sailor Accessibility and Medical inquiries. ●Works closely with all back office departments to coordinate responses to pre-cruise. Sailor inquiries in line with the most current company policy ● Evaluate individual Sailor or First Mate situations and escalate to Senior Leadership and authorize relevant forms of heroic recovery pre-cruise, during, and post-cruise. ● Identify and troubleshoot any system or phone issues, and if necessary contact appropriate technical support ●Conduct detailed research on bookings as needed utilizing Salesforce, Seaware, MXP, RingCentral, and other internal systems as needed ●Communicate effectively with leaders, peers, co-workers, and internal/external contact through both oral and written skills ● Provide support with training curriculum preparation and presentation as required Maintain CRM regarding the nature of issues and concerns and detailed records of all cruise credits, shipboard credits, and refunds for Sailors with Accessibility and Medical Requests ● Performs follow-up and resolution of problems and reports back to Senior Leadership as needed ●Lead the development and enhancement of our accessibility process to optimize procedures and Sailor experience. SuperPowers Required: ● Cruise industry experience is strongly preferred. ● Prior experience in exploring and approving disability-related accommodations. ● Nursing or paramedic experience is also preferred. ● Proficient in all Google Suite applications, such as Gmail, Sheets, Documents, Slides, Videoconferencing platforms, and other web-based applications. ● Knowledge of clinical applications of shipboard electronic health records preferred ● Experience in working with electronic health records and health systems is preferred. ● Expert-level writing and skills. ● Strong organizational skills with the ability to manage multiple and competing priorities. ● Ability to thrive in a fast-paced environment while prioritizing workloads. ● Excellent interpersonal skills and the ability to work with various teams. ● Analytical and logistics skills. ● Strong verbal and written communication skills required. ● Must have a professional attitude, presentation, and attire. ● Self-starter with the ability to focus on and achieve the company's needs. ● Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. ● Written Communication: Writes, informatively, and effectively. ● Diversity: Shows respect and sensitivity for cultural differences. ● Ethics: Treats people with respect. Keeps commitments, inspires the trust of others, and works with integrity and ethics. Upholds organizational values. ● Organizational Support: Follow policies and procedures. Completes administrative tasks correctly and on time. ● Possesses confident telephone skills and etiquette. ● Ability to use and learn standard software applications and in-house reservation systems. ● Accurately input and access data. ● Must be able to prioritize, organize, and follow up in a timely manner. What Matters to Us: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self. Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.

Job Title: SAIL Case Manager **This position is fully remote and able to be supported from any location. However, candidates must be available to work during the below specified timeframe, regardless of their location.** Shift: 7:00 AM - 5:00 PM PT Summary The Navy's Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor's recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness. Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor's healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor's compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors. SAIL Case Managers shall telework full-time, from contractor approved locations, but must be physically located within the local commuting area of a miliary installation for the purpose of CAC issuance. SAIL case managers may be asked to provide surge support to other regions virtually, and in times of crisis may be required to travel to provide clinical support to clients on site. Essential Duties and Responsibilities Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan. Collaborate closely with Sailor's Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08. Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement. Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns. Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate. Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailor's command. Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor. Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality. Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements. Ability to intervene in crisis situations, using sound professional judgment, ethical practice and common sense. Maintain SAIL case documentation IAW all applicable policies, laws and instructions. Required Qualifications Master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs OR a Master's degree in Social Work accredited by the Council on Social Work Education OR a Master's degree in Marriage and Family Therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education OR a Doctoral degree in clinical or counseling psychology PLUS a one-year clinical internship accredited by the American Psychological Association. Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor). Each SAIL Case Manager must maintain current clinical credentials and privileges throughout their assignment. A minimum of two years- of full-time, post-master's supervised clinical experience. SAIL Case Managers must meet or exceed the requirements for Tier II clinical practitioners. SAIL Case Managers must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire. 2+ years' experience providing case management to clinical clients. 1+ year experience providing clinical services on a telehealth platform. Minimum of 6 months experience with managing crises with suicidal clients and implementing safety plans. Minimum of 6 months experience assessing suicidality risk. Knowledge of standard documentation requirements for clinical services. Ability to work and thrive in a high stress, fast-paced environment. Strong organizational and time management skills. Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds. Proficiency in oral and written communication skills. Knowledge of Microsoft Office Suite software and skilled in the use of office software. Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and is free of distractions or personal commitments during the workday. Must be physically located within a reasonable commuting distance of a military installation. Must be able to work core business hours of the assigned area of responsibility. Must be able to flex hours in times of surge or crisis. Preferred Qualifications Live local to the assigned area of responsibility Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life. Experience providing short-term counseling to those within the military community. Knowledge of available military and community referral resources. Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief). Other Skills and Abilities This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as part of a team. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Physical Demands: Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for Consumer Lending portfolio including Home Equity Lines and Auto Loan servicing. Provides quality customer service to internal and external customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Investigates and researches customer, and internal Retail and/or Affiliate inquiries to resolve issues related to Fair Credit Reporting Act (FCRA), Soldiers and Sailors Civil Relief Act (SCRA), RESPA, NACHA, Auto Billpayer payments, Consumer Insurance(Reg H), Interest Rates, Online Bill Pay, Zelle, Greensky, and all non-monetary loan servicing (dealer reserve adjustments, collections processing, funding and boarding, account maintenance) Provide general support to internal and external Partners regarding research inquires and issues Process daily Billpayer, Work Manager/One Front Door requests, OREQ's, exception reports, pull reporting, and CMT's Serve as departmental resource for ongoing questions and problems. Responsible for generating reports to confirm accuracy of interest rates for adjustable rate loans serviced in Consumer Lending portfolio. This includes manual updates to index rates, as well as reviewing customer rate change notifications for accuracy. Update Loss Mitigation Modifications to system per default guidelines. Ensure accounts that qualify under the Soldier's and Sailor's Civil Relief Act(SCRA) are adjusted to align with the regulatory requirement. Escalate and assist in solving high-level/complex operational and customer service issues Respond and escalate CFBP Complaints and escalated Office of the President complaints accurately and timely Collaborate with Line of Business partners including: Collections, Loss Mitigation, Dealer Services, Regional Credit Center, IT, and OPCG to ensure customer issues are resolved accurately and timely Processing ACE transactions and wires to balance the data for reports, general ledger accounts, and entries for processing Communicate and report issues, as needed, to the management team Collaborate with Vendors including: Proctor Loan Protector, ServiceLink, Solidifi, FIS, FISERV, Transactis, NCP, Greensky, EWS, etc. to resolve customer requests Begins Cross training on processes including but not limited to Loan servicing, Zelle, OBP, ABP, External Transfer/POP money, insurance tracking, etc. Partners with external investors including Greensky to remit funds for Auto and Personal lending portfolios to ensure that remittances are completed accurately and within required timelines. Updates and maintains appropriate files, reports, and other documentation/data. Provides a high level of customer service when responding to vendors, external, and internal customers to resolve questions, inconsistencies, or missing data through professional correspondence. Safeguards sensitive data to ensure all customer information is handled appropriately to protect customer identity and meet compliance requirements. Maintains all departmental goals including quality and SLA established by management. Work special projects as assigned by Manager. Other duties as assigned SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE & SKILLS REQUIRED: High School diploma or equivalent Minimum of 2 years prior Customer Service experience Minimum 1-2 year Consumer banking experience in Servicing. Knowledge of the fundamental concepts related to Consumer Home Equity Lines, Auto Loans, Specialty Loans and Lease accounts. Strong analytical skills. Ability to work independently, prioritize tasks, and meet deadlines. Computer literate with intermediate proficiency in Microsoft Outlook, Word, and Excel. Excellent customer service skills including strong verbal and written communication skills. Ability to work efficiently with a low margin of error. #LI-MW1 Consumer Loan Servicing Specialist At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: + Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. + Makes collection/demand calls with an account load defined by applicable capacity model. + Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return. + Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. + Identify, evaluate and resolve reasons for delinquency. + Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one. + Skip tracing accounts for possible leads to find customers information to contact them. + Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. + Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. + Ensures that all requested documentation has been requested and received from the customer. + Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines. + Record all collection efforts via the collection system. + Recommend additional actions with Management assistance on delinquent accounts. + Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. + Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. + Provides administrative support as directed by management. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High School Diploma or equivalent required. + Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required. + Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure). + Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. + Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines. + Excellence in consulting and advising customers via telephone and written communication. + Excellent customer service skills with both external and internal customers. + Excellent communication, comprehension, listening and negotiation skills. + Ability to meet deadlines and work independently with medium level of supervision. + Ability to analyze and suggest resolution to problems. + Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred. + Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. + Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information. + Basic understanding of Mortgage lending and servicing. + Must be able to work in a team environment to interact well with employees and all levels of the organizations. + Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Homeowners Assistance Counselor At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision initiates contact and provides assistance to consumer and mortgage loan customers who are in default; counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Manages outbound loss mitigation efforts on asset loans approaching charge-off status. Works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Utilize in-depth knowledge of loss mitigation options to manage a portfolio of accounts in late stages of delinquency (approaching charge-off status). + Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives. + Contacts delinquent customers to obtain payment commitments. + Makes collection/demand calls with an account load defined by applicable capacity model. + Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that maximizes customer satisfaction and investor return. + Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. + Identify, evaluate and resolve reasons for delinquency. + Explain all workout options within company/investor/insurer guidelines and know the requirements of each. + Skip tracing accounts for possible leads to locate and contact customers. + Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. + Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. + Ensures that all requested documentation has been received by the customer. + Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all guidelines. + Record all collection efforts via the collection system. + Recommend additional actions with management assistance on delinquent accounts. + Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. + Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. + Assists with training of new hires. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL KNOWLEDGE, SKILL AND ABILITIES REQUIRED: + High School Diploma or equivalent required. + Minimum two years collection, support or related customer service experience. + Loss Mitigation experience is preferable but not required. + Knowledge of basic mortgage default timelines/procedures (bankruptcy/escrow/foreclosure). + Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. + Required to know & adhere to FDCPA/Privacy Act/state laws as well as other bank policies in regards to collection guidelines. + Excellence in consulting and advising customers via telephone and written communication. + Excellent customer service skills with both external and internal customers. + Excellent communication, comprehension, listening and negotiation skills. + Ability to meet deadlines and work independently with medium level of supervision. + Ability to analyze and suggest resolution to problems. + Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). + Foreclosure, bankruptcy and REO experience preferred. + Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. + Strong analytical, problem solving and mathematical skills. + Must be able to work in a team environment to interact well with employees and all levels of the organizations. + Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Senior Mortgage Collector--Onsite Cincinnati, Ohio At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. Makes collection/demand calls with an account load defined by applicable capacity model. Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return. Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. Identify, evaluate and resolve reasons for delinquency. Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one. Skip tracing accounts for possible leads to find customers information to contact them. Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. Ensures that all requested documentation has been requested and received from the customer. Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines. Record all collection efforts via the collection system. Recommend additional actions with Management assistance on delinquent accounts. Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. Provides administrative support as directed by management. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High School Diploma or equivalent required. Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required. Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure). Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines. Excellence in consulting and advising customers via telephone and written communication. Excellent customer service skills with both external and internal customers. Excellent communication, comprehension, listening and negotiation skills. Ability to meet deadlines and work independently with medium level of supervision. Ability to analyze and suggest resolution to problems. Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred. Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information. Basic understanding of Mortgage lending and servicing. Must be able to work in a team environment to interact well with employees and all levels of the organizations. Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Homeowners Assistance Counselor At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision initiates contact and provides assistance to consumer and mortgage loan customers who are in default; counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. Manages outbound loss mitigation efforts on asset loans approaching charge-off status. Works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Utilize in-depth knowledge of loss mitigation options to manage a portfolio of accounts in late stages of delinquency (approaching charge-off status). Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives. Contacts delinquent customers to obtain payment commitments. Makes collection/demand calls with an account load defined by applicable capacity model. Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that maximizes customer satisfaction and investor return. Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. Identify, evaluate and resolve reasons for delinquency. Explain all workout options within company/investor/insurer guidelines and know the requirements of each. Skip tracing accounts for possible leads to locate and contact customers. Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. Ensures that all requested documentation has been received by the customer. Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all guidelines. Record all collection efforts via the collection system. Recommend additional actions with management assistance on delinquent accounts. Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. Assists with training of new hires. SUPERVISORY RESPONSIBILITIES: None ESSENTIAL KNOWLEDGE, SKILL AND ABILITIES REQUIRED: High School Diploma or equivalent required. Minimum two years collection, support or related customer service experience. Loss Mitigation experience is preferable but not required. Knowledge of basic mortgage default timelines/procedures (bankruptcy/escrow/foreclosure). Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. Required to know & adhere to FDCPA/Privacy Act/state laws as well as other bank policies in regards to collection guidelines. Excellence in consulting and advising customers via telephone and written communication. Excellent customer service skills with both external and internal customers. Excellent communication, comprehension, listening and negotiation skills. Ability to meet deadlines and work independently with medium level of supervision. Ability to analyze and suggest resolution to problems. Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred. Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. Strong analytical, problem solving and mathematical skills. Must be able to work in a team environment to interact well with employees and all levels of the organizations. Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Senior Mortgage Collector--Onsite Cincinnati, Ohio At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.