Slot ambassador job description

Overview It is the primary responsibility of the Slot Ambassador to effectively market, evaluate, recruit, establish and maintain a professional relationship with slot casino guests and to provide specialized attention to high-end guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:

- Market and recruit new guests to property
- Establish and maintain a professional relationship with repeat guests to the property
- Research and evaluate guest accounts using Players Club and /or other software programs
- Issue guest complimentary items in accordance with departmental and property standards
- Research and resolve guest issues effectively and professionally
- Protect the confidentiality of Company documents and files under immediate control
- Greet guests, answer questions and be an informational resource regarding guest inquiries
- Monitor assigned area and attend to guest's needs including jackpot payments, providing a comfortable experience for guests by answering basic property questions, provide information regarding rooms, restaurants and entertainment for the guests
- Perform minor machine repairs
- Accurately maintain a Cash Pouch involving Company funds
- Verify and ID guests to ensure players are of the legal gaming age
- Provide guests with Players Club information and solicit new members
- Assist guests with inquiries and problems regarding Players Club and the Casino
- Promptly answer in-bound telephone calls
- Assist guests and Casino Hosts with requests in a professional and timely manner
- Keep up to date on Slot Marketing activities and events at the property
- Input player information into the Players Club system
- Maintain a positive and friendly attitude toward guests as well as other employees
- Perform all duties as deemed necessary for the success of the department Responsibilities/Qualifications - Gaming experience preferred
- Must have strong organizational skill
- Ability to handle and cope with stress well and remain calm under pressure a must
- Must have, or be able to obtain, Gaming Registration
- A working knowledge of basic computer systems and Casino systems preferred
- Excellent public relations, communication and speaking skills
- Professional appearance and demeanor a must

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY:

Provide friendly and courteous service to all Guests that are gaming. Must understand basic technical aspects of the games and the machines and have the ability to provide appropriate service and explanations to the Guests. Work as a team with other Associates to provide optimal Guest Satisfaction, while maintaining accuracy throughout all phases of the interaction and following gaming regulations.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

* Maintains a professional, friendly and courteous atmosphere providing the Guests with a pleasant gaming experience.
* Responsible for the game protection throughout the gaming areas.
* Ensure that gaming area is clean and comfortable for the Guests, including temperature, sound levels, and safety issues.
* Monitor all gaming equipment ensuring that it is functioning properly, and communicate concerns in the appropriate fashion.
* Understand the technical and gaming aspects of the process and equipment, to complete all service functions and processes properly and efficiently.
* Know and comply with all department and company internal controls and procedures. Accountable for all assigned company assets, and must verify funds appropriately and ensure necessary authorizations.
* Promote an environment of teamwork with all casino Associates and treat everyone with mutual respect and courtesy.
* Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.
* Responsible for following all relevant DGR's.
* Ensure accuracy and completion of all signatory paperwork specific to your game.
* Maintain a working knowledge of all options available regarding different Bingo packages available and communicate those options to guests, as needed, in a comprehensible, professional manner.
* Verify all winning combinations through established system of operations.
* Keep accurate record of all games, cash payouts, and paper sales in order to perform end of shift accounting.
* Assist Guest with clarification of game rules and other aspects of the games.

EDUCATION and/or EXPERIENCE:

* Previous work experience in customer/Guest service industry preferred.
* High School Diploma.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!