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Slot host skills for your resume and career
14 slot host skills for your resume and career
1. Reservations
- Acted as a host to VIP players by securing reservations for their room, meals, events, spa, etc.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided great customer service by accommodating guests needs while maintaining an upbeat and positive attitude during all interactions and situations.
- Collaborated with customer service team members to give fast, friendly, exceptional service throughout the entire gaming experience.
3. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Supervised 6-10 people, and reported to management if there were any problems on the casino floor.
- Exchanged monetary denominations for customers on the casino floor; responsible for a $5400 wallet.
4. Excellent Guest
- Provide an excellent guest experience.
- Greeted and welcome guests, establish rapport, and provide excellent guest service.
5. Internal Controls
- Comply with all internal controls and procedures related to departmental operations.
- Followed all gaming regulations and casino internal controls.
6. Slot Machines
- Job Requirements: Provide guests with change to play slot machines, keep assigned work area clean.
- Prepare and pay jackpot payouts, fix slot machines and interact with casino guests.
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A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.
- Developed a database and proactively reestablished a connection with former VIP guests.
- Assist VIP guests with any accommodations necessary for their stays.
8. Casino Guests
- Monitor assigned area offering assistance to casino guest.
- Assisted casino guests with their play and helped them have a Happy experience while at the Isle.
9. Customer Relations
- Promoted positive customer relations and creates an entertaining casino environment.
- Worked with upper management on ways to improve employee/customer relations
10. Guest Complaints
- Resolved guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
- Assisted guests and responded to any guest complaints in a considerate, professional, and positive manner.
11. Customer Complaints
- Handle customer complaints diplomatically, offering prudent accommodations to promote good will.
- Earned a reputation for rapidly and calmly resolving customer complaints.
12. Ticket Paper
- Open slot machines to fix errors to restore play and fill machines with ticket paper.
- Cash out major jackpots, refill the machines with ticket paper and coins.
13. Slot Floor
- Slot floor responsibility includes minor machine maintenance, and slot ticket refills.
- Slot Team Leader/Supervisor - Graveyard Slot Team Leader - Days Slot Floor Person
14. Guest Satisfaction
- Ensured maximum guest satisfaction through the organization and supervision of team members according to department policies, procedures and gaming regulations.
- Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
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List of slot host skills to add to your resume
The most important skills for a slot host resume and required skills for a slot host to have include:
- Reservations
- Customer Service
- Casino Floor
- Excellent Guest
- Internal Controls
- Slot Machines
- VIP
- Casino Guests
- Customer Relations
- Guest Complaints
- Customer Complaints
- Ticket Paper
- Slot Floor
- Guest Satisfaction
Updated January 8, 2025
