Slot shift manager job description

Responsible for supervision of Slot technical support team members. Ensures compliance with applicable Federal, State and Tribal statutes, regulations, policies and/or procedures. Constantly analyzes, manages, and reports slot financial performance making suggestions to improve such findings. Responsible for the review, analysis, management, and reporting of the Slot Operations.
Job Requirements

EDUCATION:

* High School Diploma or GED equivalent required.
* Completion of college credits in Accounting and/or Business from an accredited school preferred.

SKILLS:

* Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, charts, graphs, etc. (Test required)

EXPERIENCE:

* Minimum of three (3) years general working experience within a gaming industry.
* Minimum of three (3) years working experience working with the general public utilizing guest service skills.
* Minimum of three (3) years Supervisory and/or Management working experience within the gaming industry.
* Minimum of three (3) years experience working with Word, Excel, Viso, and AutoCAD software programs.
* Minimum of three (3) years working experience with Standard Operating Procedures, Internal Controls, Tribal Regulations, Tribal - State Compact & IGRA.
* Minimum of two (2) years experience with LAN and/or WAN support.
* Minimum of two (2) years work experience with network administration and/or network management.
* Minimum of two (2) years work experience with network switches and routers.
* Minimum of one (1) year working experience producing, implementing, and maintaining departmental annual budgets.
* Prior experience with Microsoft NT, computer servers, and networking equipment.
* Prior experience with Tribal Lottery Systems (slots) within Washington State.

OTHER REQUIREMENTS:

* This position is considered "safety sensitive" and will be required to undergo periodic drug/alcohol testing.
* Must have knowledge of Slot manufacturers gaming products, i.e., game themes, line/reel game play, etc.
* Will be responsible for the deliverance of the highest level of customer service to guests, VIP's, and co-workers.
* Must attend mandatory guest service training.
* Must be flexible to work all gaming sites, the Tulalip Resort Casino, Quil Ceda Creek Casino, and Bingo.
* Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
* Must be available to work any shift to include days, evenings, weekends, and/or holidays as job duties require.
* Must have a successful employment history with Tulalip Tribes and/or employers.
* Must attend mandatory guest service training.
* Must be flexible to work all gaming sites, the Tulalip Resort Casino, Quil Ceda Creek Casino, and Bingo.
* Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
* Must be available to work any shift to include days, evenings, weekends, and/or holidays as job duties require.
* Must have a successful employment history with Tulalip Tribes and/or employers.

Exemption Type

Exempt

Closing Date

10/19/2022

• Must be able to communicate in English, bilingual is a plus.
• High school diploma and 3 years of Slot Supervisor experience, or equivalent combination of both. Bachelor’s degree preferred.
• Must be able to obtain and maintain a Tribal Gaming License.
• Working knowledge PC skills including MS Word and Excel.
• Excellent communication skills required.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke.
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Responsibilities:

The primary responsibility of the Slot Floor Shift Manager is overseeing all operations of the Slot Gaming department to ensure that all staff and slot gaming machines are efficient and effective. The Slot Shift Manager is responsible for the day to day operations of the Slot Department.

All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.

• Lead and manage team members to ensure mentoring meets Miccosukee Service Expectations.
• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Oversees and maintains integrity of Slot floor activity.
• Monitors the performance of Slot personnel, ensuring adherence to Casino policies and procedures.
• Ensures that proper procedures are adhered to for marketing and promotions.
• Supervises temporary and permanent removal of funds from the Slot Machines.
• Creates weekly schedules based on business needs and forecasts.
• Checks Slot machines to determine if there is fraudulent activity.
• Ensures application of federal currency reporting requirements for counterfeit currency.
• Assumes administrative responsibility in the absence of the Slot Assistant Director.
• Directly supervises Slot Floor Cashiers.
• Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.
• Responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving customer problems.
• Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls.
• Train, coach, counsel, evaluate and administer discipline to team members.
• Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations.
• Interview prospective team members and measure against Miccosukee Service Expectations.
• Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations.
• Maintain complete knowledge of and comply with all departmental policies and procedures.
• Evaluate operating procedures, recommend changes, and implement approved changes.
• Maintain confidentiality of pertinent casino data.
• Maintain clear and open communication with guests, managers and team members.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned

BENEFITS:

• Medical, Dental, Vision, Life, Short-Term Disability, Long-Term Disability, Supplemental Insurance. Vacation, Sick, Holiday Paid Time Off. 401k.

Must be able to obtain a Tribe of Indian Gaming License

The Casino Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.
ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

+ Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.

+ Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of all departments.

+ Is responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.

+ Handle Team Member and Guest concerns/dissatisfaction professionally to best result in team member/guest satisfaction while at the same time maintaining financial responsibility.

+ Identifies and implements procedural changes to positively affect customer service with a particular focus on improving slot service times.

+ Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.

+ Ensures employee satisfaction through consistent feedback and development.

+ Evaluate current business conditions, special events, weather, etc. and staff accordingly.

+ Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.

+ Ensure talent performance levels.

+ Visually inspect all casino equipment and follow procedures for notification/repair/replacement.

+ Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations.

+ Author and distribute casino win/loss reports.

+ Support the Hard Rock culture and team philosophy throughout the property.

+ Promote positive public relations and create an enjoyable atmosphere for all.

+ Reviews adequacy of internal security of Slot Department.

+ Perform work regularly and adheres to all Illinois Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

+ Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent. This knowledge and these abilities are typically acquired through a through a minimum 5 years of experience in slot operations with two years in a supervisory capacity. College degree preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

+ Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.

+ Must successfully pass background check.

+ Must successfully pass drug screening.

+ Must be twenty-one (21) years of age.

+ Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

+ Prior experience in the Gaming industry required.

+ Knowledgeable of all casino games rules, procedures and regulations required.

+ Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

+ Pertinent federal, state, and local laws, codes, and regulations.

+ Hard Rock operations and slot related machinery.

+ Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

+ Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.

+ Player Tracking/Accounting system, floor coverage and margin control.

ABILITY TO:

+ Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

+ Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

+ Communicate clearly and concisely, both orally and in writing.

+ Interpret and explain policies and procedures.

+ This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

+ Consistently communicate effectively with guests, as well as all levels of team members.

+ Observe and direct actions of subordinates/trainees.

+ Inspect and maintain areas for which responsible.

+ Review and comprehend all necessary documentation.

+ Use all machine test equipment.

+ Develop strategic department objectives and link to the goals of the property.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


Street: 610 N Bell School Rd.