Slot supervisor job description

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

+ General responsibility for assigned area/capacity of Electronic Gaming Devices (EGD) operation during assigned shift.

+ Ensures that all personnel are informed of and comply with all relative Federal, State, and internal policies, procedures, and regulations.

+ Responsible for the training, development, counseling, and necessary discipline, within assigned parameters.
+ Performs other related duties as assigned.

+ Manages subordinates in the Slot Department.

+ Is responsible for the overall direction, coordination, and evaluation of this unit.

+ Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

+ Responsibilities include training employees, planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems of employees and guests.

+ Perform work regularly and adheres to all Indiana Gaming Regulations.

NON-ESSENTIAL JOB FUNCTIONS

+ Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent. This knowledge and these abilities are typically acquired through a through a minimum of 1-year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

+ Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.

+ Must successfully pass background check.

+ Must successfully pass drug screening.

+ Must be twenty-one (21) years of age.

+ Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

+ Prior experience in the Gaming industry strongly preferred.

KNOWLEDGE OF:

+ Pertinent federal, state, and local laws, codes, and regulations.

+ Hard Rock operations and slot related machinery.

+ Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

+ Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.

ABILITY TO:

+ Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

+ Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

+ This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

+ Observe and direct actions of subordinates/trainees.

+ Review and comprehend all necessary documentation.

+ Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

+ Write routine reports and correspondence.

+ Speak effectively before groups of guests and team members of the organization.

+ Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

+ Deal with problems involving several concrete variables in standardized situations.

+ Work with computers.

+ Work with large amounts of cash.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


Street: 5400 West 29th Avenue

NON-EXEMPT POSITION DESCRIPTION

POSITION: Casino Service Supervisor GAMING LICENSE: IRGC Class C PROPERTY: Isle Casino Hotel Waterloo DEPARTMENT: Casino Service

REPORTS TO: Casino Service Shift Manager CREATED BY: Michael Benzing DATE: August 2015 APPROVED BY: Shannon Korsi, Senior Director of Operation

Bari Richter, Vice President/General Manager

POSITION SUMMARY

The Casino Service Supervisor will be responsible for the successful operation of the Casino Service Department during their assigned shift. They will ensure compliance with Internal Controls and gaming regulations, as well as ensuring that guests have a favorable gaming experience. The team member in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests.

JOB DUTIES AND RESPONSIBILITIES

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.)

• Ensure at all times operating principles are being adhered to:
• Clean - Keep all areas clean and pristine.
• Safe - Follow all safety policies and procedures.
• Friendly - Use customer courtesy skills to provide superior guest service.
• Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Fantastic Value-Effectively manages and ensures an optimal value proposition for our patrons.
• 
  
  
• Use the "WE CARE" formula to deliver the best experience to our guests:
• Welcome - We treat strangers like friends and friends like family.
• Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
• Comfortable - We provide a safe, relaxing and inviting environment.
• Appreciated - We recognize the full value of our guests.
• Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
• Entertained - We strive to deliver a valuable, enjoyable and delightful experience.
• 
  
  
• Adhere to department service standards of being accurate, timely, and trustworthy.
• 
  
  
• Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members.
• 
  
  
• Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with transactions.
• 
  
  
• Responsible to the Casino Service Shift Manager for successful performance of assigned duties.
• 
  
  
• Responsible for the supervision and performance of the Casino Service team.
• 
  
  
• Provides training to the Casino Service team and assists when needed on the casino floor.
• 
  
  
• Delegates authority and assigns responsibilities.
• 
  
  
• Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.
• 
  
  
• Responsible to have knowledge of patron alcohol limitations along with the company policy and procedure regarding limitations.
• 
  
  
• Knowledge of sanitation and health department regulations for safe handling of alcohol and other beverage related products.
• 
  
  
• Ensure effective cost and portion controls are maintained in the Beverage area.
• 
  
  
• Performs minor repair to slot machines.
• 
  
  
• Responsible for developing and maintaining positive guest relations, including but not limited to, resolving guest disputes and ensuring the safety and security of guests and employees.
• 
  
  
• Knowledge of Gaming laws and regulations.
• 
  
  
• Knowledge of all special events and promotional activities.
• 
  
  
• Performs other duties as assigned.
• 
  
  
• Complete all company-required training within designated time frames.
• 
  
  PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
  
  The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  
  Physical Demands:
  
  

• Ability to stand and walk for long periods of time with intermittent breaks, lift up to 50 lbs, and push up to 75 lbs with assistance.
• Able to work varied hours which include nights, weekends and holidays.

Mental Demands:

• Must possess ability to learn and operate various computer software programs including but not limited to SDS, CMS, Micros, Microsoft Excel and Word .
• Ability to use, understand and recommend all equipment associated with the position including (but not limited to) computers, phones, hand-held radios/headsets, screwdrivers, bar equipment, cash register and Berg System.
• The person in this position must have good written and verbal communication skills. Accurately perform assigned duties under frequent time pressures and an interruptive environment.
• Maintain mental concentration for significant/extended periods of time.

Work Environment:

• Ability to work in a brightly lit, smoke-filled casino environment with noise levels.

MINIMUM QUALIFICATIONS

Education:

• Prefer minimum of High School Diploma or GED equivalent.

Training/Experience:

• Recommended one year of gaming experience in a state licensed or tribal casino, preferably in slots.

Job Knowledge:

• Sound understanding of policies, procedures, state regulations, internal controls, and a demonstrated ability to coordinate or supervise the work of others.

• Experience in the gaming industry is preferred.

Other:

• Must possess exceptional oral and interpersonal communication skills.
• Must be able to obtain and maintain Valid Gaming license.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract.
• The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitation which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of the Isle Casino Hotel Waterloo.

• I have read and understand this job description.

The Casino Service Supervisor will be responsible for the successful operation of the Casino Service Department during their assigned shift. They will ensure compliance with Internal Controls and gaming regulations, as well as ensuring that guests have a favorable gaming experience. The team member in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests.