Social services supervisor job description

General Definition of Work

A Waiver & Community Supports Team Supervisor's role is to lead staff and manage home and community-based service waiver case management, services for our aging population, and support to individuals with disabilities and their families. This position is one of ten supervisors in the Social Services Division, who work with teams consisting of Office Technicians, Case Aides, Social Worker I, Social Worker II, Social Worker III, and Public Health Nurses.

Performs difficult professional work assessing, developing, initiating, evaluating and managing social service intervention programs. Work is performed under the general direction of the Social Services Manager. Continuous supervision is exercised over personnel within the team.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential function.

* Manages, coordinates and supervises social service programs and staff to ensure compliance with County, State, and Federal laws, policies and procedures.
* Assigns cases to staff and monitors activity and results; holds individual conferences and group meetings with staff to interpret agency and State policies, rules and regulations; performs reviews of selected cases.
* Uses independent judgment providing supervision and leadership to personnel under position's span of control; makes and participates in decisions on matters of hiring, transfer, suspension, layoff, recall, promotion, discharge, assignment, reward, adjusting grievances or disciplining employees under position's span of control; sets goals and objectives for others to work towards and monitors performance; creates and maintains a positive work environment fostering effective performance of staff.
* Develops and recommends policies and procedures that conform to statutes, laws, rules, regulations and policies while meeting client needs effectively and professionally.
* Addresses and resolves elevated client issues.
* Supervises delivery of services to ensure compliance with service plan reviews, case operations, standards reviewand placement plans; represents the Department in legal proceedings, hearings, and screening and placement meetings.
* Develops and monitors budget and oversees revenue generation for assigned program areas; authorizes purchased services and administrative expenditures.
* Researches and writes grant applications and monitors grant funding.
* Oversees agency on-call (after-hours) program and staff, requiring evening, weekend and holiday availability.
* Facilitates effective community relations including serving on task forces and advisory committees; serves in an emergency preparedness and response mode for incidents including after business hours.
* Performs other duties and activities as assigned.

Minimum Qualifications & Knowledge, Skills and Abilities

Education and Experience

Bachelor's degree in social work, psychology, human services administration, or related field and five years of experience in health and human services or social work or equivalent combination of education and experience. Master's degree is preferred.

Special Requirements

Licensed Independent Clinical Social Worker (LICSW) may be required dependent upon unit assignment.

Qualified Developmental Disabilities Professional certification may be required dependent upon unit assignment.

MnCHOICE Certification within six months of employment may be required dependent upon unit assignment.

Supervisory experience is preferred.

A valid driver's license or evidence of equivalent mobility is also required upon hire.

Knowledge, Skills and Abilities

Knowledge of, and ability to interpret and apply, laws and regulations related to Human Services programs; knowledge of trends in and delivery methods for social services; knowledge of computer systems and programs used to administer Division Human Services programs; knowledge of revenue resources available from County, State and Federal resources; knowledge of County government work flows and processes; knowledge of court procedures and practices; knowledge of conflict management and ability to recognize and diffuse conflict; knowledge of budgeting principles sufficient to provide input into a Department budget and manage assigned budget responsibilities; skill in the use of standard office equipment, including computer and software programs; proven leadership qualities with ability to motivate employees; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and interpret legal and technical human services documents; interpersonal skills sufficient to exchange and/or convey various databases; ability to prepare and analyze program budgets and financial reports; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surrounding and activities; work occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions. Work is generally in a moderately noisy location (e.g. business office, light traffic).

Who We Are
Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain's New York Business and Los Angeles Business Journal. Together we are building a place of belonging.At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together.
Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow
What You'll Do Relationship Development - 25%
Partner closely with other Horizon Media teams (Business Solutions, Investment, Traffic, Operations), building cross team relationships and incorporating relevant extensions Own relationships with key partners during planning process, including Partners and Creative AgenciesProactively anticipates and fields requests/questions from internal teams and clients Apply knowledge of current/previous clients' specific business and industry to enhance and further relationships Effectively build trust and establish positive relationships with clients Collaborate with Associate Director and Director to identify problems and recommend solutions, escalating situations or challenges appropriately Lead larger team projects and initiatives, iterating and improving upon processes and workflows as fit
Social Media Strategy & Buying Oversight - 20%
Supervise RFP creation and review of social partners, proposal analyses, and partner negotiations Lead strategic social plan development in tandem with the Digital & Business Solutions teams Integrate social insights into overall planning process, incorporating data, research, and analytics into recommendations in order to deeply understand the role marketplace media plays in larger media objectives Drive team brainstorms to kick off plan and consideration set development Develop POVs around relevant trends, tools, and emerging opportunities within paid social media Own creation and development of media specific documents such as media plans, objectives and strategies decks, and other related functions Oversee the completion of internal team and client facing financial tracking documents Manage Quality Assurance (QA) of tracking functionality and creative units to identify and solve any issues Provide education on best practices, social media principals, and industry at large
Team Development & Management - 20%
Manage and develop junior team member(s), creating growth plans and providing clear career goals Manage performance reviews, coaching to maximize success, identifying training needs for improved performance, setting goals for career development and ensuring actions are taken Provide education and training on best practices, media principals, and industry at large Participate in interview process for junior team members roles Guide team in setting goals and project tasks and timelines, ensuring team members have challenging, level-appropriate projects and opportunities to learn new skills, contributing to overall team success
Campaign Management & Execution - 10%
Oversee junior team campaign buying from set-up to keyword selection through to targeting buckets, optimization, and pacing/reporting; implement QA processes Guide planner in campaign set-up, including testing methodologies, reporting requirements, and optimization requirements, for ensuring full impact and efficiency of each campaign Support in measurement planning and ensure all trafficking and site tagging is accurate by junior team members Maintain thorough knowledge in all internal buying and reporting tools, including platform interfaces and native tools for application/analysis into competitive landscape, target digital consumption support, plan development and reporting Oversee and provide approval of insertion orders within internal systems tool to reserve advertising space
Social Media Planning - 10%
Manage the development of proposals for paid social media campaigns across active client roster Create and present media specific documents such as RFPs, media plans, objectives and strategies decks, and other related functions Responsible for maintaining team deliverables calendars
Reporting - 10%
Maintain oversight of junior team member's data analysis and corresponding client feedback to provide recommendations and optimizations Act as final check point for campaign optimization and pacing, escalating challenges and opportunities as needed Lead in development of processes with Horizon Analytics to aggregate data and ensure standardization across Horizon accounts Oversee aggregation of data for dashboards/Excel trackers, as needed by account, ensuring accuracy and validity of data shown Determine set-up, including testing methodologies, reporting requirements, and optimization requirements, for ensuring full impact and efficiency of each campaign, proactively communicate any issues to internal teams or clients Parse through large datasets to provide critical thinking and analysis relative to active client campaigns, coaching junior team members on providing recommendations vs results
Learning & Development - 5%
Attend agency learning sessions and vendor meetings Take initiative, as applicable, as it relates to leading and presenting internal trainings Participate in internal learning and development opportunities (e.g. Facebook Blueprint, Twitter Flight School)

Who You Are
A strong writer and presenterA left and right brain thinker - a data powered strategist An independent worker with strong time management and organization skillsA problem solver with foresight and the ability to develop creative solutions Detail oriented with commitment to follow through Nimble and flexible to succeed in a fast-paced environmentA strong team player, willing to roll up your sleeves Interested in the social landscape and a desire to innovate and keep up with trendsA supporter of and advocate for diversity, equity and inclusion

Preferred Skills & Experience
3+ years previous paid social media experience Understanding of marketing principles, analytics and concepts Strong Microsoft Excel and Microsoft PowerPoint skills Experience buying ads on Facebook and Instagram is crucial, additional platforms preferred Exposure to advanced targeting/retargeting tactics in social Comfort owning and managing budget/investment levels in social media

Certificates, Licenses and RegistrationsThis role does not require certificates, licenses and/or registrations Physical Activity and Work EnvironmentThis role does not require any physical activity

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

#LI-JO1

PAMF-Palo Alto Medical Foundation PAD

**Position Overview:**

Responsible for the day-to-day operations and oversight of work for the assigned site or department. Responsibilities include staffing, supervision and development of personnel, first-line for customer and patient complaints, enforcing and following existing policies and procedures, and managing within established budgets. Possesses knowledge and skills necessary to evaluate and oversee staff with clerical and administrative responsibilities.

**Job Description** :

**EDUCATION**

_Equivalent experience will be accepted in lieu of the required degree or diploma._

Bachelor's: Health Care Administration, Business Administration or related field or equivalent education/experience

**PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:**

+ 5 years experience in healthcare or related field.

+ 5 years experience managing or leading teams or projects.

**SKILLS AND KNOWLEDGE**

+ Project planning, leading and implementation skills.

+ Verbal and written communication skills for regular contact with physicians, patients and staff.

+ Critical thinking and problem-solving skills to ensure process improvement, initiatives and projects are successful.

+ Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

+ Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

+ Solid understanding of operations and workflows and how department's process/workflow impacts other flows or departments.

+ Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

+ Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.

**Job Shift** :

Days

**Schedule** :

Full Time

**Shift Hours:**

8

**Days of the Week:**

Friday, Monday, Thursday, Tuesday, Wednesday

**Weekend Requirements:**

None

**Benefits:**

Yes

**Unions:**

No

This position is work from home eligible.

**Position Status:**

Exempt

**Weekly Hours:**

40

**Employee Status:**

Regular

**Number of Openings:**

1

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.