Softlines supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical softlines supervisor skills. We ranked the top skills for softlines supervisors based on the percentage of resumes they appeared on. For example, 24.7% of softlines supervisor resumes contained retail environment as a skill. Continue reading to find out what skills a softlines supervisor needs to be successful in the workplace.

9 softlines supervisor skills for your resume and career

1. Retail Environment

A retail environment can be defined as the environment in which things are sold on a commercial scale. It is the sum of the variables and forces inside and outside the company that can influence retail decisions. Businesses in this sector sell a wide range of products to consumers and companies, ranging from groceries, clothing, hardware, household items, and office supplies.

Here's how softlines supervisors use retail environment:

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Worked up to a shift leader position in a fast paced retail environment.

2. Apparel

Apparel is anything worn especially formal clothes; outerwear; garments; attire; raiment worn on an important occasion to protect, wrap, adorn or beautify the body. Apparel also refers to clothing of a specific type that is sold in stores. Product categories include everything from basic items like underwear, badges, jewelry to luxury items. The general classification of clothing is as follows: men's wear, women's wear, children's wear, and others.

Here's how softlines supervisors use apparel:

Maintain retail store in the departments of Jewelry, Apparel, Shoes, and Linens.
Maintained apparel departments while meeting customer needs.

3. Plan-O-Grams

Plan-o-grams, also known as planograms, is a visual strategy that focuses on the planned layout of a store's products and services. It primarily aims to put products in a position that will attract customers, securing sales in the process.

Here's how softlines supervisors use plan-o-grams:

Supervised a team of 6-8 employees, set merchandise to plan-o-grams, daily diamond count from safe each morning.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how softlines supervisors use customer service:

Provided customer service to military personnel and dependents.
Managed and trained employees on how to maintain the sales floors, use the cash register, and provide customer service.

5. Business Results

Here's how softlines supervisors use business results:

Drive business results by motivating and coaching associates to achieve desired business results.
Utilize business analysis to focus on specific action plans improving business results.

6. Sales Volume

Here's how softlines supervisors use sales volume:

Opened Flagship store in King of Prussia resulting in the company's highest sales volume for Grand Opening in its history.
Store Manager with sales volume in excess of $2 million in annual revenue with a team of 18 direct reports.

7. Merchandise Displays

Here's how softlines supervisors use merchandise displays:

Designed and set up attractive merchandise displays, utilized plan-o-gram, assisted with remodel of store layout.
Maintained overall image of the store to include setting up merchandise displays.

8. Customer Complaints

Here's how softlines supervisors use customer complaints:

Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Listened to customer complaints, examined returned merchandise and resolved problems to restore and promote good customer relations.

9. Customer Inquiries

Here's how softlines supervisors use customer inquiries:

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided knowledgeable information on inventory for customer inquiries.

What skills help Softlines Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of softlines supervisor skills to add to your resume

The most important skills for a softlines supervisor resume and required skills for a softlines supervisor to have include:

Retail Environment
Apparel
Plan-O-Grams

Customer Service
Business Results
Sales Volume

Merchandise Displays
Customer Complaints
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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