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What is a software support manager and how to become one
Software support managers are responsible for overseeing the activities of customer service providing support for software users. They manage schedules and evaluate the performance of software support agents, guiding technicians and support analysts towards performing excellent service.
Working in this position, you will make sure customers' needs are met to the fullest. It will be your job to mediate between customer support and technical departments, to ensure prompt resolution of technical issues. Analyzing the agents' performance and preparing reports on it to present to management will also be your job.
A bachelor's degree in computer science, business administration, finance, or a related field is generally required of professionals filling this position. Experience as a service desk agent and team leader is a must, as well as great communication skills and practice in project management. If you have what it takes, you will be able to make $122,000 on average per year.
Avg. Salary $104,045
Avg. Salary $59,228
Growth rate 16%
Growth rate 0.3%
American Indian and Alaska Native 0.21%
Asian 12.59%
Black or African American 6.80%
Hispanic or Latino 10.21%
Unknown 5.22%
White 64.98%
Genderfemale 29.03%
male 70.97%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Software support manager career paths
Key steps to become a software support manager
Explore software support manager education requirements
Start to develop specific software support manager skills
Skills Percentages Software Support 12.44% Software Development 11.30% Technical Support 8.10% Customer Support 6.36% Database 6.07% Complete relevant software support manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New software support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a software support manager based on U.S. Bureau of Labor Statistics data and data from real software support manager resumes.Research software support manager duties and responsibilities
- Manage Linux client problem reports and engineering responses.
- Manage programmers in the design, development, testing and debugging of sophisticate computer graphics applications.
- Develop and run SQL and PL/SQL scripts as a workaround to resolve critical billing issues.
- Focuse in the areas of Linux BSP, network protocol stacks data, control and management plane software.
Prepare your software support manager resume
When your background is strong enough, you can start writing your software support manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a software support manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable software support manager resume templates
Build a professional software support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your software support manager resume.
Apply for software support manager jobs
Now it's time to start searching for a software support manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first software support manager job
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Average software support manager salary
The average software support manager salary in the United States is $104,045 per year or $50 per hour. Software support manager salaries range between $76,000 and $141,000 per year.
What am I worth?
How do software support managers rate their job?
Software support manager reviews
Work from home, reasonable salary and benefits
Repetitive work. Training is on the job mostly.
If company is not supportive of new technology advancement.
This can be a tough and demanding job but rewarding in the end since you can see the benefit of the software that you have built through the eyes of the user
Updated January 8, 2025
