Special delivery clerk job description
Updated March 14, 2024
6 min read
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Example special delivery clerk requirements on a job description
Special delivery clerk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in special delivery clerk job postings.
Sample special delivery clerk requirements
- High school diploma or equivalent.
- Valid driver's license and clean driving record.
- Proficient in operating delivery vehicles.
- Prior experience in related job roles.
- Familiarity with safety procedures.
Sample required special delivery clerk soft skills
- Strong problem-solving skills.
- Good customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Special delivery clerk job description example 1
Citizens Alliance special delivery clerk job description
Citizens provides its customers with a distinct value proposition bringing together an extensive set of product and service capabilities with enhanced benefits as those relationships deepen and grow. The CitizensPlus loyalty program is an essential part of this value proposition and Citizens is looking for a leader to oversee its ongoing development and delivery.
The overall objective for the role will be to ensure that CitizensPlus remains a distinct, competitive advantage for Citizens that drives deeper relationships within each of our customer segments. Success will be measured by achieving higher deposit, loan and investment balances per household, lower attrition and improved NPS. This role will be expected to work collaboratively with key stakeholders to shape and deliver the strategic vision for CitizensPlus, executing on the roadmap through the direct management of agile delivery teams.
Specific areas of responsibility include:
+ Collaborate with key stakeholders to develop and execute the strategic roadmap to drive deeper relationships through the CitizensPlus offering.
+ Build, prioritize and execute the backlog of activities to continuously strengthen the attractiveness of the offer structure adhering to both strategic and financial objectives.
+ Build, maintain and improve the overall fulfillment experience related to the building and redeeming of rewards. Automate fulfillment processes and ensure a well controlled operation.
+ Develop personalized engagement programs with customers through multi channel communications that build excitement and awareness for all platform benefits.
+ Develop and continuously enhance the experience for upgrading, onboarding and offboarding to and from the different segment propositions ensuring that customers move seamlessly between them.
+ Work with partners in sales development and training to ensure that the CitizensPlus program is fully understood in an easily communicable way to our colleagues and customers.
+ Work with marketing partners to position CitizensPlus in the market to drive excitement and awareness, improving both our acquisition rates and customer deepening.
+ Manage investment capital for the program, prioritizing it for deployment to deliver the expected return on investment
+ Provide direction and oversight to multiple agile delivery pods executing the prioritized backlog of activities to achieve the desired objectives and key results
+ Progress the agile maturity of the team
Leadership qualities required to be successful in this role:
+ Highly collaborative and excellent at stakeholder management. Experience working to align technology and business partners on roadmaps and execution plans
+ Ability to influence through an indirect, matrix reporting structure with a track record of building high performing teams
+ Strategic thinker focused on product development, customer behavior trends and segmentation analysis
+ Capable of developing and refining a compelling vision for this experience and communicating in effectively to key stakeholders and members of the team
+ High degree of financial acumen with focus on bank product and customer profitability dynamics
+ Execution oriented specifically with experience managing in an agile delivery environment and improving agile maturity
+ Results driven with the ability to translate strategic objectives into specific actions to be planned, prioritized and executed
+ Continuous improvement mindset with experience creating and enhancing great customer experiences
+ Bold, innovative thinker with a strong 'outside in' perspective
Qualifications
+ 10+ years of experience in product development, marketing, strategy, digital, process/user interface design. Prior management of loyalty programs preferred but not required.
+ Proven experience implementing strategies by setting realistic OKRs
+ Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain
+ Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front -to-back process reengineering and automation.
+ Extensive experience providing technical solutions to functional challenges.
+ Consistently applies current procedures and technologies to resolve business issues.
+ Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
+ Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
+ Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases.
+ Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
+ Training teams' requirements analyses and quality reviews.
Preferred Experience:
+ Bachelor's degree; Master's degree highly desired
+ Experience in financial services
Why work with us
+ Best of both worlds: We offer the feel of a startup with a 150+ year history
+ Tons of time off: Enjoy up to 27 days of paid time off (+10 holidays) that you're actually encouraged to take
+ Easy commute: Access our state-of-the-art suburban facilities with athletic fields and free parking
+ Casual Friday every day: We support flexible work arrangements and flexible work attire
+ Dedication to community: We put support our communities by frequently volunteering and giving back
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Awards we've received
+ Forbes World's Best Banks (2020)
+ Forbes Best Employers for Diversity (2020)
+ Best Places to Work for LGBTQ Equality - 100% Corporate Equality Index (2020)
+ Military Friendly Employer (2020)
+ Dave Thomas Foundation - Best Adoption-friendly Workplace (2020)
+ Diversity, Inc. - Top 25 companies for diversity (2019)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F 8-5
#LI-Sourcer3
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
The overall objective for the role will be to ensure that CitizensPlus remains a distinct, competitive advantage for Citizens that drives deeper relationships within each of our customer segments. Success will be measured by achieving higher deposit, loan and investment balances per household, lower attrition and improved NPS. This role will be expected to work collaboratively with key stakeholders to shape and deliver the strategic vision for CitizensPlus, executing on the roadmap through the direct management of agile delivery teams.
Specific areas of responsibility include:
+ Collaborate with key stakeholders to develop and execute the strategic roadmap to drive deeper relationships through the CitizensPlus offering.
+ Build, prioritize and execute the backlog of activities to continuously strengthen the attractiveness of the offer structure adhering to both strategic and financial objectives.
+ Build, maintain and improve the overall fulfillment experience related to the building and redeeming of rewards. Automate fulfillment processes and ensure a well controlled operation.
+ Develop personalized engagement programs with customers through multi channel communications that build excitement and awareness for all platform benefits.
+ Develop and continuously enhance the experience for upgrading, onboarding and offboarding to and from the different segment propositions ensuring that customers move seamlessly between them.
+ Work with partners in sales development and training to ensure that the CitizensPlus program is fully understood in an easily communicable way to our colleagues and customers.
+ Work with marketing partners to position CitizensPlus in the market to drive excitement and awareness, improving both our acquisition rates and customer deepening.
+ Manage investment capital for the program, prioritizing it for deployment to deliver the expected return on investment
+ Provide direction and oversight to multiple agile delivery pods executing the prioritized backlog of activities to achieve the desired objectives and key results
+ Progress the agile maturity of the team
Leadership qualities required to be successful in this role:
+ Highly collaborative and excellent at stakeholder management. Experience working to align technology and business partners on roadmaps and execution plans
+ Ability to influence through an indirect, matrix reporting structure with a track record of building high performing teams
+ Strategic thinker focused on product development, customer behavior trends and segmentation analysis
+ Capable of developing and refining a compelling vision for this experience and communicating in effectively to key stakeholders and members of the team
+ High degree of financial acumen with focus on bank product and customer profitability dynamics
+ Execution oriented specifically with experience managing in an agile delivery environment and improving agile maturity
+ Results driven with the ability to translate strategic objectives into specific actions to be planned, prioritized and executed
+ Continuous improvement mindset with experience creating and enhancing great customer experiences
+ Bold, innovative thinker with a strong 'outside in' perspective
Qualifications
+ 10+ years of experience in product development, marketing, strategy, digital, process/user interface design. Prior management of loyalty programs preferred but not required.
+ Proven experience implementing strategies by setting realistic OKRs
+ Ability to facilitate collaboration with team members to develop new ideas & solve problems within Neighborhood/Town domain
+ Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front -to-back process reengineering and automation.
+ Extensive experience providing technical solutions to functional challenges.
+ Consistently applies current procedures and technologies to resolve business issues.
+ Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
+ Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
+ Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases.
+ Producing detailed functional and information requirements models and documentation, including strong story telling expertise to ensure impact and buy in.
+ Training teams' requirements analyses and quality reviews.
Preferred Experience:
+ Bachelor's degree; Master's degree highly desired
+ Experience in financial services
Why work with us
+ Best of both worlds: We offer the feel of a startup with a 150+ year history
+ Tons of time off: Enjoy up to 27 days of paid time off (+10 holidays) that you're actually encouraged to take
+ Easy commute: Access our state-of-the-art suburban facilities with athletic fields and free parking
+ Casual Friday every day: We support flexible work arrangements and flexible work attire
+ Dedication to community: We put support our communities by frequently volunteering and giving back
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Awards we've received
+ Forbes World's Best Banks (2020)
+ Forbes Best Employers for Diversity (2020)
+ Best Places to Work for LGBTQ Equality - 100% Corporate Equality Index (2020)
+ Military Friendly Employer (2020)
+ Dave Thomas Foundation - Best Adoption-friendly Workplace (2020)
+ Diversity, Inc. - Top 25 companies for diversity (2019)
Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F 8-5
#LI-Sourcer3
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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Updated March 14, 2024
Updated March 14, 2024