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Special services agent skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical special services agent skills. We ranked the top skills for special services agents based on the percentage of resumes they appeared on. For example, 48.6% of special services agent resumes contained search warrants as a skill. Continue reading to find out what skills a special services agent needs to be successful in the workplace.

15 special services agent skills for your resume and career

1. Search Warrants

Here's how special services agents use search warrants:

Executed arrest and search warrants.
Developed and maintained confidential sources of information; executed search warrants; confiscated illegal drug supplies; collected and processed evidence.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how special services agents use customer service:

Managed Supervisor Escalation calls from Customer Service Representatives when customer requested to speak with a Supervisor.
Processed credit applications improving customer service by obtaining immediate approval or denial from corporate office.

3. Credit Card Payments

Here's how special services agents use credit card payments:

Accepted credit card payments and acted as cashier, facilitating processing of Special Orders.
Assist customers with online and special orders; data entry; check daily reports; process credit card payments; filing.

4. Law Enforcement Agencies

Here's how special services agents use law enforcement agencies:

Conducted record searches/reviews at law enforcement agencies, courthouses, educational/financial institutions and medical/mental health facilities.
Collaborated with high-ranking military officials, installation commanders, and heads of local and federal law enforcement agencies and prosecuting attorneys.

5. Customer Accounts

Here's how special services agents use customer accounts:

Make payments on customer accounts.
Initiated customer disputes with merchant transactions Maintained customer accounts and disputed claims Assisted in check orders for business and personal accounts

6. Criminal Investigations

Here's how special services agents use criminal investigations:

Conducted internal investigations, employee work compensation claims, freight claims investigations as well as conducting criminal investigations.
Supervised and conducted numerous criminal investigations focusing on forgery, fraud, counterfeiting, and protective intelligence.

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7. Inbound Calls

Here's how special services agents use inbound calls:

Performed outbound and inbound calls for customers requesting information about the different services provided by Catalina Express.
Receive inbound calls on a retention contract while maintaining a positive/happy disposition in a very melancholy office.

8. Customer Satisfaction

Here's how special services agents use customer satisfaction:

Handled stressful situations in a manner that led to a high level of customer satisfaction.
Worked as team to ensure customer satisfaction.

9. Customer Orders

Here's how special services agents use customer orders:

Handle online orders, Create and maintain customer orders.
Fulfilled internal and external customer orders by coordinating personnel from all departments

10. Computer System

Here's how special services agents use computer system:

Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer systems.
Navigate through computer systems to access customer information and then perform troubleshooting using procedures that optimize customer devices.

11. Customer Issues

Here's how special services agents use customer issues:

Research customer issues that are more extensive.
Provided team support by investigation of customer issues, responded to urgent customer service requirements, and supported/implemented leadership decisions.

12. Risk Assessments

The process of analyzing and identifying the acts or events that have the potential to negatively affect an individual, asset, or business is called risk assessment. Risk assessments are important because they form an integral part of an organization as well as occupational safety plans

Here's how special services agents use risk assessments:

Conduct advance security arrangements, site surveys, route surveys, motorcade operations and risk assessments.

13. Transferring Calls

Here's how special services agents use transferring calls:

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Work with a multi-line phone transferring calls, helping customers look up and make orders.

14. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how special services agents use hotel reservations:

Assist guest in making hotel reservations with or without rewards pointsTake Supervisor calls for General Reservation AgentsAssist guest with rewards accounts
Secured hotel reservations for meetings and conferences using a number of different applications.

15. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how special services agents use service desk:

Tendered cash and credit transactions on front end and service desk.
Maintained service desk in a neat and organized fashion.

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List of special services agent skills to add to your resume

The most important skills for a special services agent resume and required skills for a special services agent to have include:

Search Warrants
Customer Service
Credit Card Payments
Law Enforcement Agencies
Customer Accounts
Criminal Investigations
Inbound Calls
Customer Satisfaction
Customer Orders

Computer System
Customer Issues
Risk Assessments
Transferring Calls
Hotel Reservations
Service Desk
VIP
Customer Inquiries
Local Law Enforcement

Customer Complaints
Wheelchair Assistance
Subpoenas
TSA
Office Equipment
Travel Arrangements
Telephone Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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