Stenger Law jobs in Grand Rapids, MI

We are seeking a Workflow & Process Analyst (Legal Operations) to join our Grand Rapids corporate office. This position is ideal for an analytical, detail-oriented professional who enjoys problem-solving and wants to play a key role in improving and automating processes. The Workflow & Process Analyst helps design and manage rule-based workflows in our system of record. This person will work cross-functionally with attorneys, legal assistants, and management to enhance accuracy, compliance, and efficiency across the organization. This is a great opportunity for someone who enjoys solving problems, creating structure, and improving how systems work. Key Duties & Responsibilities Workflow Automation & Process Improvement Design, implement, and document business processes, policies, and standards that enhance operational efficiency and compliance. Set up and maintain rules that automate workflow based on defined business logic. Analyze existing workflows to identify bottlenecks and opportunities for process improvement. Test and validate workflow updates to ensure smooth and accurate processing. Document process rules, logic flows, and related business requirements. Support the implementation and optimization of solutions used across business and legal operations. Legal Operations Collaboration Work with our legal department to ensure processes are efficient and accurate. Assist with auditing, tracking, and reporting on key operational and compliance metrics. Support communication and information flow between legal, operations, and management teams. Uphold confidentiality and ensure compliance with firm and regulatory requirements. Qualifications Bachelor's degree in Business, Technology, Law, or a related field; or equivalent relevant experience. Experience or interest in process improvement, automation, or operations. Experience in a legal, financial services, or creditors' rights environment is helpful but not required. We will provide full training on our CRM and workflow systems. Required Skills & Attributes Strong analytical and logical-thinking skills. Understanding of conditional logic (“if X, then Y”). Excellent attention to detail and organizational ability. Proficiency with Excel or similar data analysis/reporting tools. Effective written and verbal communication skills. Self-motivated, dependable, and able to manage multiple priorities. Comfortable working both independently and collaboratively with cross-functional teams. Professionalism in handling sensitive and confidential information. Preferred Skills Familiarity with process mapping and workflow design. Knowledge of SQL or data queries is a plus, but not required. Experience with legal document management systems or case management software.

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: The Central Services team at Stenger & Stenger, PC, is looking to add new team members. Our Central Services team provides support to our clients, partners, and consumers through efficient oversight of mail and correspondence (inbound and outbound). Our Mail Specialists are an integral part of our communication and document management programs at the firm. The normal hours will be 12:00pm to 8:30pm , you will be training on the day shift from 8:30am to 5:00pm. Flexibility is key during the training period. As a member of our team, the primary responsibilities of your role are: Receive, review and process incoming mail correspondence Coordinate outbound mail projects and processes Support attorneys, paralegals, and other key stakeholders' maintenance of account files Imaging documents and log files into the firm's document management system Perform and maintain proper service of correspondence, and pleadings with federal, state, or local laws and regulations If you are looking to join a team that plays a central role in our operations and has some fun along the way, we want to hear from you! This role is an in-office position at our corporate office in Grand Rapids, MI. Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

We are a law firm focused on creditors' rights and debt recovery, and we are hiring a Digital Engagement Manager to help manage and enhance our digital outreach. In this role, you will create and optimize digital campaigns aimed at improving client engagement and encouraging timely payment of outstanding debts-while maintaining legal compliance and professional standards. Key Responsibilities: Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies Maintain and optimize the firm's online payment portals and related landing pages to improve user experience and conversion Analyze campaign performance and make data-driven decisions to improve engagement and resolution rates Manage and monitor digital outreach efforts and retargeting strategies Oversee the scheduling and content of outreach campaigns Collaborate with client services and IT to support seamless digital engagement Evaluate, recommend, and implement new digital products, services, and strategies Qualifications: Bachelor's degree in marketing, Communications, or related field 2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred Strong skills in, SEO, email automation platforms (e.g., SendGrid), text automation platforms Experience with compliance-conscious messaging in regulated industries Experience with domain reputation management Strong communication, analytics, and project management skills Understanding of user experience and digital engagement best practices Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus Preferred Experience: Marketing experience within debt collection, legal recovery, or financial services Familiarity with payment platforms or client portals Digital marketing certification Basic HTML or design skills (Canva, Adobe Suite) What We Offer: Competitive pay based on experience Medical, dental, and vision benefits 401(k) with company match Paid time off and holidays Growth potential in a mission-driven legal setting

Stenger and Stenger, P.C, is a prominent and professional law firm located in Grand Rapids, dedicated to providing the highest quality legal representation for national clients since its inception in 1994. Our firm specializes in retail consumer debt collections with an approach focused on providing the highest quality legal representation for clients while simultaneously treating consumers with compassion and respect to reach fair resolutions. We are seeking an Inbound/Outbound (Mailroom) Team Lead to assist and support the Firm by performing various administrative duties, including assisting in workflow processes and deadlines. Primary Duties and Responsibilities: Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed. (Multi-State Organization) Knowledge of the Firm's policies and procedures. Knowledge of client standards Knowledge of the Firm's personnel and appropriate departmental contacts Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President. Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership. Review and work issues log to ensure issues are resolved timely. Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States). Assist in the maintenance of account files, copying, and organizing documents. Assist in handling documents and legal pleadings, in compliance with firm policies. Assist in mail opening, entry, and proper notation of subsequent actions. Assist in file maintenance by updating the case files with proper documentation. Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures. Review drafted correspondences/pleadings, assemble documentation, and ensure quality. Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals. Notify leadership of concerns/priority case information as directed in the Firm's policies and procedures. Assist in the maintenance of electronic filings and corresponding logs. Aid Central Services Supervisor in preparation and feedback regarding personnel reviews. Work directly with leadership to optimize efficiencies. Aid central services support staff in their primary duties and responsibilities in their absence or inability to perform Monitor and update special instructions for mailings with leadership oversight Knowledge, Skills and Abilities: Excellent written and verbal communication skills Must type at least 50 WPM Familiarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications. Ability to be self-motivated, organized and hardworking. Desire to work with others in achieving Firm and client goals. Other Work Requirements : Ability to lift and carry up to 25 lbs. Ability to stand or sit for long periods of time Why Stenger & Stenger: Stenger & Stenger is celebrating over 30 years as one of the most enduring, successful firms in the collections field. We're a firm committed to providing the highest quality legal representation for clients in 10 different states. We employ over 200 people in different positions such as Legal Assistants, Paralegals, Collectors, and Skip Tracers. Our careers offer unlimited opportunities to practice with a purpose with career advancement opportunities. Stenger & Stenger is an equal opportunity employer. We strive to maintain a culture where all our people feel a sense of belonging, opportunity, and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking a motivated and detail-oriented Blue Prism Developer with 1-3 years of hands-on experience in Robotic Process Automation (RPA). The ideal candidate will be responsible for designing, developing, testing, and deploying scalable Blue Prism solutions. A strong understanding of Blue Prism best practices, business object development, and end-to-end process automation is required. Responsibilities: Design, develop, and deploy Blue Prism processes and business objects based on defined requirements. Analyze existing manual business processes to identify automation opportunities. Create and maintain technical documentation Collaborate with stakeholders to ensure high-quality automation delivery. Maintain and enhance existing Blue Prism automations as business needs evolve. Integrate Blue Prism solutions with OCR tools, databases, and other enterprise applications. Troubleshoot and resolve production issues in a timely manner. Follow RPA governance, control room monitoring, and exception handling best practices. Education: High school diploma or equivalent; Associate degree or Blue Prism Developer Certification (AD01) preferred Experience Required: 1-3 years of hands-on development experience with Blue Prism. Proficient in creating and configuring Blue Prism business objects and end-to-end process flows. Understanding of RPA lifecycle, exception handling, and best practices. Strong problem-solving and analytical skills. Good communication skills and ability to work independently or as part of a team. Preferred Skills: Exposure to OCR technologies such as Azure OCR, or Tesseract. Experience with SQL queries and relational databases for data retrieval and manipulation. Experience working with control room, queue management, and scheduling. Knowledge of Blue Prism best practices for scalable and secure automation. Benefits: 401(k) / 401(k) matching Health insurance Vision insurance Dental insurance Employee assistance program (EAP) Life insurance Paid time off (PTO)

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking Legal Assistants for multiple states to work in metro Grand Rapids at our Corporate office. Our Legal Assistants are an integral part of the team and are responsible for assisting and supporting their state attorneys in his/her duties by performing legal assistant and administrative duties. These include document auditing, document sorting, assembling, signing, printing, scanning, copying, enveloping, spreadsheet navigation, report processing, consumer file review, outbound mailing, and other miscellaneous legal tasks. Team members frequently communicate and collaborate with other legal team members including attorneys, county clerks, judges, and consumer's places of employment. Our work environment is challenging, fast-paced, high volume, collaborative, and hands-on role. It is perfect for those that maintain a good work ethic, possess a strong attention to detail, and are passionate about learning and growing professionally. We are looking for candidates with: Bachelor's degree from accredited college or university; or four years equivalent/relevant work experience Experience in the financial services industry/Creditors Rights Prefer candidates with law office experience. Demonstrated Ability to be self-motivated, organized, hardworking, and have problem solving skills. Desire to work with others in achieving Firm and Client goals. Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: Our Garnishment Support employees will enjoy working in a fun, fast-paced, professional office environment. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you! As a Garnishment Support employee your responsibilities will include: Contacting various banks, credit unions, state and local courts to verify our garnishment and levy paperwork has been received and processed Contacting various employers to follow-up on the status and payment of wage garnishments Managing the levy and wage garnishment process through a software-based work queue Updating account statuses to ensure proper and efficient handling of post-judgment collection accounts Collaborate with our Collections and Legal staffs on ad hoc projects Our most successful team members share the following background and skills: At least 2 years of experience in customer service, collections, or financial services Independent thinking and practical problem solving Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

About the Role

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: Our Compliance team is growing and looking to add a new team member. As a Specialist you will review internal policies and make recommendations to improve compliance. This position is currently being offered as an in-office role and remote work is not currently being offered. Responsibilities: Help support internal and external audit fulfillment Run/review exception reports Pull and review documents/accounts requested by clients Assist with audit remediations Position Requirements: Associate or bachelor's degree in business, legal, or similar field. Demonstrated analytical and problem-solving skills Effective written and verbal communication skills; communicating complex issues to internal and external audiences Excellent keyboarding and software skills in Microsoft Office 365 (Excel, Word, and Outlook) Able to support team members and move between assignments as needed to meet business objectives. Highly dependable individuals with exceptional attention to detail Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking a tenacious Attorney, licensed and located in the New Jersey, to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. The ideal candidate will have 1-3 years of experience in creditor's rights and civil litigation and be eager to contribute to all aspects of file generation and litigation. This position, which reports to our state lead, is best suited for quick learning, dependable, and collaborative attorneys. As a key member of our team, you will: Use your Juris Doctorate degree, analytical mindset, and knowledge of laws and regulations applicable to creditor's rights and collections to develop and implement case-level litigation strategy, and zealously represent clients at court proceedings Have a high bar for excellence, a sense of urgency, and advanced interpersonal and written communication skills to partner with our internal team of attorneys, paralegals, and support staff to efficiently manage dockets and cases, prepare pleadings, and ensure seamless case management Use your good judgement, complex problem-solving skills, and achievement orientation to negotiate settlements with defendants and opposing counsel, defend against counterclaims, and navigate escalated litigation matters to resolve disputes. Be adept in leveraging the latest industry technology, monitoring and educating team members on changes to laws or regulations, and support continuous improvement by identifying opportunities for increased efficiency Enjoy regional travel to appear at courts throughout New Jersey, have a good standing with the Bar Association, and be able to meet requirements of our thorough background review process Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include: Handling inbound and outbound collections calls efficiently and effectively Effectively analyzing customer accounts making sound decisions regarding repayment Drive revenue by collecting payment-in-full and establishing repayment plans Maintain and update customer files accurately Closely follow collections scripts to ensure client expectations Record all customer payments accurately Notate all customer conversations and circumstances accurately Interact effectively with all internal and external customers Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills: At least 2 years of experience in consumer debt collection Bilingual (English/Spanish) Preferred Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Exceptional negotiation skills Independent thinking and practical problem solving Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence This is an in-office position located in Grand Rapids, Michigan. Remote or Hybrid work is not an option. Position Overview: As a Software Developer, you will actively contribute to designing, developing, and maintaining software applications that drive the firm's legal operations. This role involves taking ownership of medium-complexity projects, collaborating with team members, and implementing efficient solutions. Responsibilities: Collaborate with the development team to design, develop, test, and maintain software applications using Visual Studio (.NET) and MS SQL Server. Analyze requirements and translate them into detailed functional and technical specifications. Write efficient, scalable, and maintainable code adhering to best practices. Conduct thorough testing and debugging to ensure software quality. Participate in the deployment and integration of new systems. Mentor junior developers by sharing knowledge and providing technical guidance. Document detailed designs, processes, and procedures. Research and recommend improvements to existing systems. Education and Experience Required: Bachelor's degree in Computer Science, Software Engineering, or a related field. 3+ years of experience with Visual Studio for VB.NET and C#.NET; VBA experience is a plus. Proficiency in MS SQL Server, including DML/DDL, stored procedures, functions, and views. .NET Developmental (specially desktop applications) preferred Experience with version control systems (e.g., Git) and debugging tools is desirable OCR/document processing, and artificial intelligence technologies (machine learning (ML), large language models (LLM), generative AI (GenAI), etc). is a plus Solid understanding of software development principles and methodologies. Qualifications: Excellent analytical and problem-solving skills. Strong collaboration and communication abilities. Ability to manage multiple priorities and meet deadlines. Proficiency in identifying and implementing improvements in existing systems. Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges (EAP)

Paralegal About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking a determined Paralegal, to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. A Paralegal is an integral part of the team and responsible for assisting and supporting their state attorneys in his/her duties by performing paralegal and administrative duties. Team members frequently communicate and collaborate with other legal team members including attorneys, county clerks, judges, and consumer's places of employment. Primary Duties and Responsibilities: Prompt response and execution of instruction from state attorney, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President. Assist state attorney/paralegal supervisor in the maintenance of account files. Assist state attorney in drafting documents and legal pleadings. Assist state attorney/paralegal supervisor in file maintenance by updating the case files with court/vendor information. Review drafted correspondences/pleadings, assemble documentation, redact and assemble case exhibits. Required Experience Bachelor's degree in a related field. Law or Legal studies preferred. Two (2) years' experience working in a professional office setting. Compensation will be based on skills, abilities and knowledge. Basic knowledge of Microsoft Office Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges

Job Description We are a law firm focused on creditors' rights and debt recovery, and we are hiring a Digital Engagement Manager to help manage and enhance our digital outreach. In this role, you will create and optimize digital campaigns aimed at improving client engagement and encouraging timely payment of outstanding debts-while maintaining legal compliance and professional standards. Key Responsibilities: Design and manage digital campaigns that encourage resolution of outstanding balances through secure portals, education, and proactive communication Execute email, SMS, and digital ad campaigns to reach consumers professionally and compliantly Work closely with compliance and legal teams to ensure messaging meets regulatory standards (e.g., FDCPA, TCPA) and existing company policies Maintain and optimize the firm's online payment portals and related landing pages to improve user experience and conversion Analyze campaign performance and make data-driven decisions to improve engagement and resolution rates Manage and monitor digital outreach efforts and retargeting strategies Oversee the scheduling and content of outreach campaigns Collaborate with client services and IT to support seamless digital engagement Evaluate, recommend, and implement new digital products, services, and strategies Qualifications: Bachelor's degree in marketing, Communications, or related field 2+ years of experience in digital marketing; experience in collections, legal, or financial services preferred Strong skills in, SEO, email automation platforms (e.g., SendGrid), text automation platforms Experience with compliance-conscious messaging in regulated industries Experience with domain reputation management Strong communication, analytics, and project management skills Understanding of user experience and digital engagement best practices Familiarity with FDCPA, TCPA, and other relevant legal frameworks a plus Preferred Experience: Marketing experience within debt collection, legal recovery, or financial services Familiarity with payment platforms or client portals Digital marketing certification Basic HTML or design skills (Canva, Adobe Suite) What We Offer: Competitive pay based on experience Medical, dental, and vision benefits 401(k) with company match Paid time off and holidays Growth potential in a mission-driven legal setting

Stenger and Stenger, P.C, is a prominent and professional law firm located in Grand Rapids, dedicated to providing the highest quality legal representation for national clients since its inception in 1994. Our firm specializes in retail consumer debt collections with an approach focused on providing the highest quality legal representation for clients while simultaneously treating consumers with compassion and respect to reach fair resolutions. We are seeking an Inbound/Outbound (Mailroom) Team Lead to assist and support the Firm by performing various administrative duties, including assisting in workflow processes and deadlines. Primary Duties and Responsibilities: Knowledge or willingness to learn applicable federal, state, and local laws and regulations that are applicable for the jurisdiction in which the tasks are performed. (Multi-State Organization) Knowledge of the Firm's policies and procedures. Knowledge of client standards Knowledge of the Firm's personnel and appropriate departmental contacts Prompt response and execution of instruction from state attorney, direct manager, direct supervisor, secondary supervisor, Collections Manager, Client Relations Manager, Director of Compliance, Director of Operations, and/or President. Maintain and monitor workflow and assign tasks/work to team members to ensure work is completed timely and within designated SLA; Communicate any possible issues both effectively and timely with leadership. Review and work issues log to ensure issues are resolved timely. Maintain and develop professional working relationships with Firm personnel (particularly with varying departments and States). Assist in the maintenance of account files, copying, and organizing documents. Assist in handling documents and legal pleadings, in compliance with firm policies. Assist in mail opening, entry, and proper notation of subsequent actions. Assist in file maintenance by updating the case files with proper documentation. Maintain clerical duties such as fielding/making phone calls, corresponding with third parties, imaging documents upon intake/preparation, and execute outbound mailing procedures. Review drafted correspondences/pleadings, assemble documentation, and ensure quality. Assist in the training of new personnel as outlined in Firm policies, procedures, and training manuals. Notify leadership of concerns/priority case information as directed in the Firm's policies and procedures. Assist in the maintenance of electronic filings and corresponding logs. Aid Central Services Supervisor in preparation and feedback regarding personnel reviews. Work directly with leadership to optimize efficiencies. Aid central services support staff in their primary duties and responsibilities in their absence or inability to perform Monitor and update special instructions for mailings with leadership oversight Knowledge, Skills and Abilities: Excellent written and verbal communication skills Must type at least 50 WPM Familiarity with Microsoft Office applications (Outlook, Word and Excel), collection software, and other applications. Ability to be self-motivated, organized and hardworking. Desire to work with others in achieving Firm and client goals. Other Work Requirements: Ability to lift and carry up to 25 lbs. Ability to stand or sit for long periods of time Why Stenger & Stenger: Stenger & Stenger is celebrating over 30 years as one of the most enduring, successful firms in the collections field. We're a firm committed to providing the highest quality legal representation for clients in 10 different states. We employ over 200 people in different positions such as Legal Assistants, Paralegals, Collectors, and Skip Tracers. Our careers offer unlimited opportunities to practice with a purpose with career advancement opportunities. Stenger & Stenger is an equal opportunity employer. We strive to maintain a culture where all our people feel a sense of belonging, opportunity, and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.

About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking a motivated and detail-oriented Blue Prism Developer with 1-3 years of hands-on experience in Robotic Process Automation (RPA). The ideal candidate will be responsible for designing, developing, testing, and deploying scalable Blue Prism solutions. A strong understanding of Blue Prism best practices, business object development, and end-to-end process automation is required. Responsibilities: Design, develop, and deploy Blue Prism processes and business objects based on defined requirements. Analyze existing manual business processes to identify automation opportunities. Create and maintain technical documentation Collaborate with stakeholders to ensure high-quality automation delivery. Maintain and enhance existing Blue Prism automations as business needs evolve. Integrate Blue Prism solutions with OCR tools, databases, and other enterprise applications. Troubleshoot and resolve production issues in a timely manner. Follow RPA governance, control room monitoring, and exception handling best practices. Education: High school diploma or equivalent; Associate degree or Blue Prism Developer Certification (AD01) preferred Experience Required: 1-3 years of hands-on development experience with Blue Prism. Proficient in creating and configuring Blue Prism business objects and end-to-end process flows. Understanding of RPA lifecycle, exception handling, and best practices. Strong problem-solving and analytical skills. Good communication skills and ability to work independently or as part of a team. Preferred Skills: Exposure to OCR technologies such as Azure OCR, or Tesseract. Experience with SQL queries and relational databases for data retrieval and manipulation. Experience working with control room, queue management, and scheduling. Knowledge of Blue Prism best practices for scalable and secure automation. Benefits: 401(k) / 401(k) matching Health insurance Vision insurance Dental insurance Employee assistance program (EAP) Life insurance Paid time off (PTO)

Job Description About the Role We're looking for an experienced Azure Cloud Architect who is comfortable wearing many hats. This role is ideal for someone who enjoys designing systems end-to-end, getting hands-on with implementation, and balancing architecture decisions with security, cost, and operational realities. You would be joining a small, start-up company where each person must wear multiple hats and be able to tackle new problems quickly and effectively. You'll be responsible for designing, deploying, and maintaining secure, scalable Azure environments-supporting everything from containerized applications to large ML/LLM workloads. You'll work closely with developers and leadership to ensure our cloud platform is reliable, compliant, and cost-effective. What You'll Do Design and evolve cloud architectures on Microsoft Azure with a focus on scalability, security, and maintainability Build, operate and optimize containerized workloads using Azure Container Apps (and related services) Deploy and support large ML models and LLM-based workloads with performance and cost considerations Design and manage Azure networking (VNets, subnets, private endpoints, routing, DNS, firewall rules) Implement and maintain cloud security controls using Azure Firewall, Azure Sentinel, and other Azure-native security tooling Define and enforce security best practices to support SOC 2 compliance and audit readiness Implement infrastructure as code using Terraform Build and maintain CI/CD pipelines using GitHub Actions Establish monitoring, logging, and alerting using Azure Monitor, Log Analytics, and Application Insights Serve as a trusted advisor and technical leader, helping teams make sound architectural decisions What We're Looking For We're less focused on checking every box and more interested in someone who can reason through complex problems and adapt quickly. Required / Strong Experience In: Microsoft Azure architecture and core services Containers and container orchestration (especially Azure Container Apps) Azure networking and security fundamentals Infrastructure as Code (Terraform preferred) Monitoring, logging, and operational excellence Cost management and optimization in cloud environments Deploying and operating ML or LLM workloads in production Nice to Have / Bonus Experience: Azure Sentinel and SIEM/SOAR workflows Supporting or passing SOC 2 audits (or similar compliance frameworks) Experience in regulated or security-conscious environments Ability to communicate clearly with both technical and non-technical stakeholders CI/CD pipelines (GitHub Actions) What Success Looks Like Cloud environments are secure, observable, and cost-efficient Architecture decisions balance speed, reliability, and long-term maintainability Teams are empowered with clear patterns, tooling, and automation Audits and security reviews are predictable-not fire drills

Stenger & Stenger is a growing Firm looking to add a talented and energetic individual to the team! We are looking for a Business Associate that will match our fast-paced energy and workflow while maintaining an on-target and detail-orientated work product, with a respectful and professional presentation. This is an entry level to intermediate position for legal data entry. This is a position with the potential for fast growth and advancement within the firm. You will be working with our case management system to open new cases, process demand letters and guide these cases throughout the litigation process. Candidates with previous litigation support experience are a plus but not required. We are willing to thoroughly train the right candidate. Responsibilities: Assist in legal administrative tasks such as filing documents, preparing pleadings, and maintaining case files. Transcribe legal documents and correspondence accurately and promptly. Conduct document reviews to ensure compliance with legal standards and requirements. Organize and maintain electronic and physical filing systems for easy access to important documents. Perform clerical duties such as data entry, scanning, and photocopying of legal materials. Utilize Law software for case management processes. Assist on litigation projects. Interpret correspondence, pleadings, and notices. Attend goal-driven meetings. Investigate data discrepancies and provide solutions. Skills: We prefer applicants with an associate or bachelor's degree in a related field, though it is not required. Other skills and aptitudes that are important include: Excellent Typing Skills (55 WPM or higher) and Microsoft package awareness - Excel, MS Word and Outlook Adaptability and Fluidity between assignments as needed to meet business objectives. Highly dependable and punctual Exceptional attention to detail and organization Developed Written and Verbal Communication - In this role, you will interact with court staff, attorneys, and garnishees. Self-motivated and Quick Learners Desire and Ability to be a team player and perform tasks with accuracy. Adherence to Rules, Regulations, and Mandated State and Client guidelines Comfortable working simultaneously with multiple Excel sheets, toggling between multiple tabs and browsers, and collating information into multiple sheets/programs. Ability to work independently and work in a fast-paced environment while meeting strict deadlines Data entry experience and be comfortable with repetitive tasks Ability to multitask effectively Proficient computer skills including word processing, spreadsheets, as well as databases and customer database systems Successful completion of a pre-employment background check and drug test are required. This position is currently being offered as an in-office role. If you have these qualifications, we look forward to your application. We offer competitive compensation packages, including healthcare, dental, medical, vision, life insurance plans, and 401K with employer match. This role is an in-office position. We do not require a paralegal certificate.

Job Description About Us: Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of: Hard Work Innovation Teamwork Performance Excellence About the Role: We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include: Handling inbound and outbound collections calls efficiently and effectively Effectively analyzing customer accounts making sound decisions regarding repayment Drive revenue by collecting payment-in-full and establishing repayment plans Maintain and update customer files accurately Closely follow collections scripts to ensure client expectations Record all customer payments accurately Notate all customer conversations and circumstances accurately Interact effectively with all internal and external customers Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills: At least 2 years of experience in consumer debt collection Bilingual (English/Spanish) Preferred Excellent active listening, written and verbal skills Determination to meet or exceed individual goals Strong customer service skills Exceptional negotiation skills Independent thinking and practical problem solving Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer: Competitive compensation Health, dental, and vision benefits after 90 days 401k retirement plan after 6 months of service Paid holidays and generous time off Firm provided life and disability insurance Employee Assistance Program to help navigate life's challenges