Storage consultant job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients?

We are looking for a dynamic and customer-oriented Storage and Backup Consultant for our Integrated Global Services team based out of our Calgary, Edmonton, Vancouver or Toronto branch. You will be supporting Long View clients with technical issues related to their storage and backup environment.

A Day in the Life:Provision, administer, monitor health & performance, and optimize multiple vendor storage platforms Provide operational support for multiple vendor data protection platforms Active involvement in the onboarding process of new clients for the development of the data protection architecture and configuration Perform health and best practice assessments Troubleshoot services and hardware failures Proactively work with the business and clients to inform them and make recommendations for service improvement Develop and maintain effective working relationships with the users, process owners, outside partners, vendors, and key business stakeholders Manage and maintain the team ticket queues for prioritization, assignment of work, SLA, quality & frequency of updates, and timely resolution Plan, schedule and execute patches, enhancements, and upgrades Create and maintain documentation on client/server infrastructure systems, internal process, standard operating procedures Collaborate with other Operational teams to troubleshoot complex systems and take appropriate urgent actions by following escalation procedures
What You Bring:3+ years' experience managing storage infrastructure in an enterprise environment Intermediate understanding of storage technologies, such as those listed below, with a willingness to grow and learn:o NetApp, Dell EMC (Compellent, Equalogic, Exagrid, Isilon, Powervault, Unity, VNX, DataDomain), HPE Nimble, IBM Storwize, XtremeIO, Datto, QNAP, Synology3-5 years' experience managing data protection solutions within an enterprise infrastructure Intermediate working knowledge of data protection best practices, scheduling, retention, recovery Intermediate understanding of data protection technologies such as; o Rubrik, Coheesity, Asigra, Veeam, Avamar, Arcserve, Backup Exec, Commvault, DPM, MABSHigh level of initiative and work ethic Motivation and a self-starting mindset Accountability and a team-oriented attitude Amazing interpersonal skills with a high degree of self-awareness & empathy Excellent problem-solving and multitasking skills Willingness to participate in on-call rotation, as required The desire to have fun
What Makes You Extra Awesome:ITIL Foundations CertificationPassion for creating and delivering an exceptional client experience
Why Work at Long View?Great people and culture RSP Plan Comprehensive benefits package from day one Interesting work - Be part of exciting projects while accessing all the latest technologies

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.