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What is a store services manager and how to become one

Updated January 8, 2025
4 min read
Quoted experts
Steve Wages Ph.D.,
Kerem Cakirer Ph.D.

A store service manager is responsible for guaranteeing that everything is in place to provide optimal services at the sales establishment they supervise. He/She or she makes sure shelves are stocked, and inventory is in check, the premises are clean, and the store staff is well trained to provide optimal service to customers.

It will be on you to ensure the store turns the profit higher management is expecting. You will be the one to hire or fire staff whenever necessary and be there to resolve potential customer complaints or troubleshoot any occurring problem.

Leadership skills and great communication are needed to fill this role successfully. The team you manage might be numerous, so being good with people will come in handy not only when dealing with customers but sorting out potential in-house conflicts as well.

What general advice would you give to a store services manager?

Steve Wages Ph.D.Steve Wages Ph.D. LinkedIn profile

Director, Cloverdale Center for Youth and Family, Faulkner University

As soon as possible, establish a formal mentoring relationship with someone who is seasoned in pastoral counseling. Generally, the research demonstrates that the performance of employees with mentors is of a higher quality, they advance in their responsibilities and careers faster, and they avoid common mistakes exhibited by other employees. Establish short-term goals (6 months) for your position and a plan for overcoming obstacles; then ask your mentor to hold you accountable for implementing your plan. As part of your self-care. you also need to be proactive in developing a few close friendships, perhaps including colleagues, who can be a source of emotional support and encouragement to you personally.

You should be confident in your training while also being realistic and transparent about your limitations. There is still a lot that you do not know and much you will learn with experience. Until then, be willing to say "I don't know" when faced with problems you have not addressed before. Then commit to learning more about the issue through personal study and/or consulting with a more experienced colleague or mentor. In some cases, you may need to invite a more experienced counselor to meet with a client or where appropriate refer them to someone else.

You need to equip yourself to address structural changes to the delivery of pastoral care and counseling as a consequence of the pandemic. You will need to adapt to providing pastoral counseling virtually perhaps via Zoom sessions. Give thought as to how the virtual context impacts the counseling process and the spiritual resources you employ. For example, if you are comfortable praying with a client in your office, will you be equally inclined to pray with them online or over a phone. In light of the pandemic, Dr. Chuck Lawless noted, "Good pastoral care has required being more proactive than reactive." Ordinarily, pastoral counselors are reactive in that they respond to needs when they hear about them or when they are
ScoreStore Services ManagerUS Average
Salary
4.1

Avg. Salary $52,635

Avg. Salary $59,228

Stability level
9.6

Growth rate 6%

Growth rate 0.3%

Diversity
3.5
Race

American Indian and Alaska Native 0.47%

Asian 6.42%

Black or African American 6.24%

Hispanic or Latino 15.39%

Unknown 4.35%

White 67.14%

Gender

female 29.43%

male 70.57%

Age - 44
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44
Stress level
9.6

Stress level is very high

7.1 - high

Complexity level
9.2

Complexity level is advanced

7 - challenging

Work life balance
3.6

Work life balance is poor

6.4 - fair

Store services manager career paths

Key steps to become a store services manager

  1. Explore store services manager education requirements

    Most common store services manager degrees

    Bachelor's

    39.5 %

    Associate

    25.8 %

    High School Diploma

    19.6 %
  2. Start to develop specific store services manager skills

    SkillsPercentages
    Strong Customer Service23.09%
    POS17.58%
    Customer Satisfaction12.63%
    Customer Complaints11.58%
    Cash Handling11.36%
  3. Complete relevant store services manager training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New store services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a store services manager based on U.S. Bureau of Labor Statistics data and data from real store services manager resumes.
  4. Research store services manager duties and responsibilities

    • Create implementation plans to support execution of Starbucks initiatives to achieve both operational excellence and business results.
    • Train and develop new associates on POS system, internal computer system, insurance rules/verification and function/use of various medical equipment.
    • Increase volume by 200k in 2012 beating plan and LY by double digits.
  5. Apply for store services manager jobs

    Now it's time to start searching for a store services manager job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first store services manager job

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Average store services manager salary

The average store services manager salary in the United States is $52,635 per year or $25 per hour. Store services manager salaries range between $38,000 and $72,000 per year.

Average store services manager salary
$52,635 Yearly
$25.31 hourly

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Store services manager reviews

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A zippia user wrote a review on Oct 2022
Cons

I don’t like escalations from the customers


profile
A zippia user wrote a review on Apr 2022
Pros

I have leadership skills I always hire employees who like to work in a team I like to see sales increase and love to see the best customer service is given

Cons

In reality, i do not complain as its who i am


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A zippia user wrote a review on Jun 2020
Cons

I don't like it when moral is low and nothing seems to perk employees up to become more productive at work.

Pros

Educating employees and getting everyone on the same mindset about what it takes for a company to succeed.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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