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Student loan collector skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical student loan collector skills. We ranked the top skills for student loan collectors based on the percentage of resumes they appeared on. For example, 15.7% of student loan collector resumes contained student loan accounts as a skill. Continue reading to find out what skills a student loan collector needs to be successful in the workplace.

15 student loan collector skills for your resume and career

1. Student Loan Accounts

Here's how student loan collectors use student loan accounts:
  • Resolved seriously delinquent federal student loan accounts.
  • Handled incoming/outbound Federal student loan accounts.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how student loan collectors use customer service:
  • Work with customers to obtain necessary documentation and information relative to their current circumstances by levering technology and customer service skills.
  • Provide exceptional quality customer service while maintaining and meeting collection measurements along with being sensitive to customer's circumstances.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how student loan collectors use delinquent accounts:
  • Distributed correspondence to various branches for resolution on severely delinquent accounts, and preparing monthly status reports for senior management review.
  • Negotiate payments and payment arrangements to stabilize delinquent accounts, review accounts for assistance eligibility.

4. FDCPA

Here's how student loan collectors use fdcpa:
  • Recognized as top collector in office first month employed * Making sure team is complying with FDCPA and FTC regulations.
  • Follow all collection policies including FDCPA (Fair Debt Collection Practices Act) and all state and local laws.

5. State Laws

Here's how student loan collectors use state laws:
  • Understand and follow federal and state laws with regards to collections policy / procedures.
  • Stay up to date on all state laws and restrictions.

6. Payment Arrangements

Here's how student loan collectors use payment arrangements:
  • Applied inbound and outbound phone-call payments and negotiated practical payment arrangement, in a friendly and solution-oriented manner.
  • Advise customers of their responsibilities under loan contracts, and provide individual counseling on acceptable payment arrangements.

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7. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how student loan collectors use debt repayment:
  • Advise consumers of necessary actions and strategies for debt repayment or establish repayment schedules based on consumers' financial situations.
  • Arranged for debt repayment and establish repayment schedules, based on students' financial status.

8. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how student loan collectors use past due accounts:
  • Collected past due accounts; advised customer about options to cure delinquency, mitigated and saved losses for the company.
  • Make over 100 calls per day, work over 80 accounts, collect and arrange payments on past due accounts.

9. Past Due Loans

Here's how student loan collectors use past due loans:
  • Headed the collection department and counseled members and enforced payments on past due loans and credit cards.
  • Collected on past due loans and repossessed automobiles and mobile homes.

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how student loan collectors use credit card:
  • Receive payments by mail or process credit card payments over the phone and post amounts paid to customer accounts.
  • Collected upon delinquent credit accounts, including real estate, auto, consumer and credit card loans.

11. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how student loan collectors use federal regulations:
  • Assumed responsibility filing claims in compliance with Federal regulations as well as guarantors' requirements.
  • Resolved consumer disputes within state and federal regulations.

12. Loan Payments

Here's how student loan collectors use loan payments:
  • Negotiated auto loan payment schedules for economically challenged costumers; explained the obligations and legal conditions involved if not followed.
  • Educated clients about making timely loan payments and provided related financial counseling.

13. Customer Accounts

Here's how student loan collectors use customer accounts:
  • Exceeded job requirements by reviewing customer accounts to ensure requests are directed to appropriate department.
  • Solicit and process phone payments and post to the customer accounts.

14. Legal Action

Here's how student loan collectors use legal action:
  • Contacted debtors to reconcile outstanding balances and initiate legal action when appropriate.
  • Negotiated payments and recommended accounts for repossession and/or legal action.

15. Repayment Schedules

Here's how student loan collectors use repayment schedules:
  • Promoted a second time to mortgage loans and set-up repayment schedules through foreclosure.
  • Establish repayment schedules based on customer ability to pay.
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List of student loan collector skills to add to your resume

Student loan collector skills

The most important skills for a student loan collector resume and required skills for a student loan collector to have include:

  • Student Loan Accounts
  • Customer Service
  • Delinquent Accounts
  • FDCPA
  • State Laws
  • Payment Arrangements
  • Debt Repayment
  • Past Due Accounts
  • Past Due Loans
  • Credit Card
  • Federal Regulations
  • Loan Payments
  • Customer Accounts
  • Legal Action
  • Repayment Schedules
  • Inbound Calls
  • Outbound Calls
  • Loan Applications
  • Outbound Collection Calls
  • Auto Loans
  • Negotiation
  • Overdue Accounts
  • Collection Efforts
  • Strong Negotiation
  • Payment Options
  • Credit Reports
  • Dialer System
  • Customer Inquiries
  • Customer Calls
  • Mortgage Loans
  • Federal Laws
  • Student Loan Borrowers
  • Delinquent Borrowers
  • Student Loan Debt
  • Credit Bureaus
  • Credit Contracts
  • Overdue Payments
  • Federal Student Loans
  • Private Student Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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