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Supervisor/sales associate skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Joseph Hancock,
Sonya DiPalma Ph.D.
Below we've compiled a list of the most critical supervisor/sales associate skills. We ranked the top skills for supervisors/sales associate based on the percentage of resumes they appeared on. For example, 42.7% of supervisor/sales associate resumes contained customer service as a skill. Continue reading to find out what skills a supervisor/sales associate needs to be successful in the workplace.

15 supervisor/sales associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how supervisors/sales associate use customer service:
  • Conducted one-on-one meetings with sales representatives to discuss performance related to improved conversion rates and to build customer service skills.
  • Provided training of customer service protocols such as manage cash/credit card transactions, and utilization of register/computer terminals.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how supervisors/sales associate use sales floor:
  • Identified opportunities to increase sales and communicated merchandising and sales floor operational opportunities to Supervisor, Area Supervisor, or MOD.
  • Supported sales floor and corresponded with stock availability

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how supervisors/sales associate use product knowledge:
  • Completed regular training goals and attended several product seminars to improve product knowledge and increase opportunity to increase sales.
  • Strengthened company's business by leading implementation of weekend product knowledge for customers and associates.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how supervisors/sales associate use pos:
  • Demonstrated knowledge and execution of all register (POS) functions; handled all cash controls and transactions accurately.
  • Operated the POS cash register with cash, credit cards, returns, and exchanges.

5. Customer Satisfaction

Here's how supervisors/sales associate use customer satisfaction:
  • Provided on-sight problem resolution, opening/closing of store, validation of register transaction accuracy and total customer satisfaction.
  • Handled customer complaints for the area of responsibility to ensure customer satisfaction and within Company guidelines.

6. Customer Complaints

Here's how supervisors/sales associate use customer complaints:
  • Provided excellent customer service to entail handling customer complaints and resolving issues.
  • Advised associates and created solutions concerning customer complaints.

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7. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how supervisors/sales associate use bank deposits:
  • Reconciled cash registers and prepared bank deposits.
  • Cash management duties incorporating running daily sales reports, register resolution, bank deposits, and in-store safe regulation.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how supervisors/sales associate use loss prevention:
  • Ensured store protocol including established policies and procedures, maintaining merchandise inventory, and ensuring loss prevention.
  • Provide weekly productivity reports, inventory opportunities and Loss Prevention concerns at store and corporate levels.

9. Inventory Control

Here's how supervisors/sales associate use inventory control:
  • Gained valuable warehouse experience in inventory control and receiving.
  • Operate computerized cash registers as well as inventory control.

10. Customer Relations

Here's how supervisors/sales associate use customer relations:
  • Increased revenue by implementing effective suggestive selling techniques; developed and maintained new and existing customer relationships.
  • Developed and maintained good customer relations with bi-weekly Quality Control service calls.

11. Cash Drawers

Here's how supervisors/sales associate use cash drawers:
  • Prepare cash drawers and generate sale summary reports before opening store on days as acting supervisor.
  • Closed out cash drawers and end of each associates shift to determine shortages if any.

12. Store Management

Here's how supervisors/sales associate use store management:
  • Completed price changes, incident reports, callbacks, transfers, and other paperwork as a part of store management staff.
  • Provided input on merchandising and inventory decisions to the Store Management Team, Freight Team Associates and Inventory Management Associates.

13. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how supervisors/sales associate use stock room:
  • Achieved district management recognition by improving stock room from a rating of five, to a rating of one.
  • Based on job performance, promoted from Sales Associate to Assistant Stock Room Supervisor, to Stock Room Supervisor.

14. Customer Inquiries

Here's how supervisors/sales associate use customer inquiries:
  • Served as night supervisor managing the store* Processed payroll* Stocked shelves* Assisted customer inquiries in person/phone
  • Responded to customer inquiries and successfully resolved complaints regarding sales and service.

15. Store Operations

Here's how supervisors/sales associate use store operations:
  • Have maintained exceptional sales results while also overseeing all store operations during a recent management transition.
  • Assist Management with daily store operations and responsibilities since recently becoming a key carrier.
top-skills

What skills help Supervisors/Sales Associate find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a supervisor/sales associate stand out to employers?

Joseph HancockJoseph Hancock LinkedIn profile

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all supervisor/sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about supervisor/sales associate

List of supervisor/sales associate skills to add to your resume

Supervisor/sales associate skills

The most important skills for a supervisor/sales associate resume and required skills for a supervisor/sales associate to have include:

  • Customer Service
  • Sales Floor
  • Product Knowledge
  • POS
  • Customer Satisfaction
  • Customer Complaints
  • Bank Deposits
  • Loss Prevention
  • Inventory Control
  • Customer Relations
  • Cash Drawers
  • Store Management
  • Stock Room
  • Customer Inquiries
  • Store Operations
  • Store Sales
  • Retail Sales
  • Sales Reports
  • Inventory Management
  • Quality Customer Service
  • Customer Transactions
  • Stock Shelves
  • Customer Issues
  • Sales Techniques
  • Sales Transactions
  • Customer Orders
  • Store Displays
  • Store Policies
  • Customer Assistance
  • Floor Stock
  • Retail Store
  • Visual Standards
  • Store Opening
  • Cash Registers
  • Store Merchandise
  • Security Practices
  • Stock Merchandise
  • Sales Associates
  • Credit Card Transactions
  • Store Appearance
  • Visual Displays
  • Sales Promotions
  • Store Inventory
  • Depot
  • Sales Prices

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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