How to hire a support specialist lead

How to hire a support specialist lead, step by step

Here's a step-by-step support specialist lead hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a support specialist lead job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new support specialist lead
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your support specialist lead job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a support specialist lead for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A support specialist lead's background is also an important factor in determining whether they'll be a good fit for the position. For example, support specialist leads from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of support specialist leads.

   Type of Support Specialist Lead	Description	Hourly rate
   Support Specialist Lead	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-35
   Lead Support Technician	Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented... Show more	$30-67
   Technician Support Team Leader	The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them... Show more	$30-58

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Mental Health
   • Customer Service
   • Lead Support
   • Technical Assistance
   • Community Resources
   • Direct Support
   • Developmental Disabilities
   • Customer Support
   • Desktop
   • PTO
   • Medical Appointments
   • SQL
   • SharePoint
   • Management System

   Check all skills

   Responsibilities:

   • Use CRM software application or other means to communicate and manage sales and daily work activities.
   • Act as a liaison between dictator and the transcription vendors.
   • Work in ROI (request of information) and perform job tasks.
   • Maintain Hardware/Software PC setups for local and nationwide deployment.
   • Perform a cost benefit analysis of traditional PC versus VDI for administrative capital decisions.
   • Define infrastructure requirements relate to data warehousing projects including LAN/WAN requirements, server and communication configurations.

3. Make a budget

   Including a salary range in your support specialist lead job description is one of the best ways to attract top talent. A support specialist lead can vary based on:

   • Location. For example, support specialist leads' average salary in oklahoma is 40% less than in district of columbia.
   • Seniority. Entry-level support specialist leads 66% less than senior-level support specialist leads.
   • Certifications. A support specialist lead with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a support specialist lead's salary.

   Average support specialist lead salary

   $43,923yearly

   $21.12 hourly rate

   ---

   Entry-level support specialist lead salary

   $25,000 yearly salary

   Updated January 22, 2026

4. Writing a support specialist lead job description

   A support specialist lead job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a support specialist lead job description:

   Support specialist lead job description example

   Job Title
   Terminal Support Specialist Lead/Supervisor
   
   Job Purpose
   What does a great Terminal Support Specialist Lead do?You will resolve escalated issues from bank partners and the executive team using your excellent communication skills, your understanding of the appropriate escalation channels and when to utilize them, and your strong client focus. You'll also develop tools and resources for, and provide mentorship to, associates, creating and delivering sophisticated training utilizing a variety of modalities for new programs and initiatives.What you'll do:• Work a flexible work schedule- Monday- Friday, between 4:45AM -6:15 PM PST
   • Download terminals and build on that skillset• Create positive energy in the face of challenges, inspire others to follow your lead, focus on and celebrate team accomplishments, constructively handle disagreements or conflicts to reach a win/win situation
   • Openly share information with consideration for the thoughts and ideas of others• Simplify/explain complex scenarios
   What you need to have:• High School Diploma or Equivalent• 2+ years customer service experience• 2+ years with multiple computer system platforms
   • Experience with performance requirements such as Voice of the Customer, Quality, Schedule AdherenceWhat would be nice to have:• Bachelor's or Associates Degree• Senior Support experience
   
   Learn more about Fiserv:
   To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
   We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
   Life moves fast. And as it does, we know most people aren't thinking about “financial services”. But we are.
   We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
   We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
   Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.
   We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
   Explore the possibilities of a career with Fiserv and Find Your Forward with us.
   
   This role is not eligible to be performed in Colorado.
   
   Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
   
   Thank you for considering employment with Fiserv. Please:
   
   Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
   
   Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

   Copy this example

   

5. Post your job

   To find the right support specialist lead for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with support specialist leads they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit support specialist leads who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your support specialist lead job on Zippia to find and attract quality support specialist lead candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit support specialist leads, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with support specialist lead applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new support specialist lead

   Once you've found the support specialist lead candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new support specialist lead. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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