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Switchboard operator assistant skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical switchboard operator assistant skills. We ranked the top skills for switchboard operators assistant based on the percentage of resumes they appeared on. For example, 19.7% of switchboard operator assistant resumes contained customer service as a skill. Continue reading to find out what skills a switchboard operator assistant needs to be successful in the workplace.

15 switchboard operator assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how switchboard operators assistant use customer service:
  • Provided customer service in a timely and professional manner.
  • Provided extensive customer service internally and externally.

2. Multi-Line Switchboard

Here's how switchboard operators assistant use multi-line switchboard:
  • Maintained a 156 Multi-Line switchboard and directed calls to appropriate department after assessing the customers needs.
  • Answer main multi-line switchboard for all incoming calls; gather information and direct callers to the appropriate department and/or individual.

3. AFE

AFE stands for Amniotic Fluid Embolism. It is a rare life-threatening acute birth complication that occurs when the amniotic fluid or the fluid that surrounds the baby in the uterus enters the mother's bloodstream. AFE creates an instant fatal allergic-like reaction that affects both the baby and the mother.

Here's how switchboard operators assistant use afe:
  • Created and assigned AFE numbers for drilling and geology.

4. Purchase Orders

Here's how switchboard operators assistant use purchase orders:
  • Maintained a spreadsheet of leases and blanket purchase orders which proved valuable for the fast-paced day to day supply requisitions.
  • Worked with purchase orders and office budget, entering in new hire paperwork, and filing.

5. Schedule Appointments

Here's how switchboard operators assistant use schedule appointments:
  • Schedule Appointments, meetings, room request as well as scheduled flights, rental cars, and visitor pick-ups.
  • Process referrals and schedule appointments.

6. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how switchboard operators assistant use financial transactions:
  • Balanced financial transaction reports for Federal Reserve Bank and First Security Bank.
  • Balanced bank teller's daily financial transactions.

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7. Expense Reports

Here's how switchboard operators assistant use expense reports:
  • Processed expense reports for Regional Sales Managers, District Sales Managers and the Field Sales Team.
  • Process employee expense reports though Concur Expense Reporting System.

8. Travel Arrangements

Here's how switchboard operators assistant use travel arrangements:
  • Arranged Executive meetings, conference planning and domestic/international travel arrangements.
  • Coordinate travel arrangements (domestic and international).

9. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how switchboard operators assistant use pbx:
  • Answered multi-line PBX switchboard and provided messages in an accurate and timely fashion.
  • Answered switchboard and operated PBX system* Typed correspondence and memos as needed* Greeted and verified patient visitors

10. CDL

Here's how switchboard operators assistant use cdl:
  • Drive and maneuver heavy equipment (CDL Class A).
  • Assisted with well preparation and the relocating of CDL qualified equipment.

11. Transferring Calls

Here's how switchboard operators assistant use transferring calls:
  • Performed duties as Switchboard Operator, including transferring calls to appropriate personnel and paging for caller as needed.
  • Duties-operated a 6-line switchboard answering and transferring calls interdepartmental and outside calls as well.

12. Office Equipment

Here's how switchboard operators assistant use office equipment:
  • Used automated office equipment/systems such as: electronic cash register, calculator and electronic databases to input information.
  • Scheduled and confirmed appointments Maintained medical records, operated office equipment and transmitted correspondence.

13. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how switchboard operators assistant use logistics:
  • Provided logistics support to the Dallas ISD administration in the event of any issues.
  • Planned and coordinated logistics and materials for board meetings.

14. DOT

Here's how switchboard operators assistant use dot:
  • Keep record of employees, asset locations, fleet maintenance, and DOT logs.
  • Maintain neat and orderly logs to stay in compliance with dot regulations.

15. Word Processing

Here's how switchboard operators assistant use word processing:
  • Converted AT&T documents into various word processing formats.
  • Handled clerical duties including answering phones and word processing.
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List of switchboard operator assistant skills to add to your resume

Switchboard operator assistant skills

The most important skills for a switchboard operator assistant resume and required skills for a switchboard operator assistant to have include:

  • Customer Service
  • Multi-Line Switchboard
  • AFE
  • Purchase Orders
  • Schedule Appointments
  • Financial Transactions
  • Expense Reports
  • Travel Arrangements
  • PBX
  • CDL
  • Transferring Calls
  • Office Equipment
  • Logistics
  • DOT
  • Word Processing
  • Troubleshoot
  • Telephone Calls
  • Multi-Line Phone System
  • PowerPoint
  • Inbound Calls
  • Administrative Functions
  • Human Resources
  • Customer Complaints
  • Direct Calls
  • Bank Deposits
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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