How To Become A System Service Representative: What It Is and Career Path

What is a system service representative and how to become one

Updated January 8, 2025

3 min read

There is a lot that can go wrong with a complicated computer system, and a lot can also go wrong for a business if the computer system goes down. When something's not right with a computer system, a business will call the system service representative to the rescue.

A system service representative helps clients repair and maintain their computing systems. That means they need lots of technical knowledge on topics such as software support and operational service in order to troubleshoot problems. The systems service representative also needs to have excellent communication skills to explain to clients how to prevent those problems going forward.

There is more than one way to get the experience necessary to become a system service representative. Some have bachelor's or master's degrees, while others went to technical schools. Others only have high school degrees but have lots of experience working with computers. The most important quality for a systems service representative is finding solutions for computer problems.

ScoreSystem Service RepresentativeUS Average

Salary

2.9

Avg. Salary $36,640

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.4

Race

American Indian and Alaska Native 0.41%

Asian 11.76%

Black or African American 11.40%

Hispanic or Latino 15.90%

Unknown 5.36%

White 55.17%

Gender

female 24.20%

male 75.80%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a system service representative

Explore system service representative education requirements

Most common system service representative degrees

Bachelor's

53.9 %

Associate

32.1 %

Master's

5.1 %

Start to develop specific system service representative skills

Skills	Percentages
Customer Locations	13.38%
Preventive Maintenance	12.63%
Service Delivery	11.06%
Client Satisfaction	10.04%
Software Support	8.65%

Complete relevant system service representative training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New system service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a system service representative based on U.S. Bureau of Labor Statistics data and data from real system service representative resumes.

Research system service representative duties and responsibilities

Manage all aspects of VPN set up and support for remote users.
Manage & assist deployments on IBM server, POS, PC & laptop systems.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Train new hires as CE and SSR technicians.

Prepare your system service representative resume

When your background is strong enough, you can start writing your system service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a system service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable system service representative resume templates

Build a professional system service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your system service representative resume.