Systems operations manager job description

Come join a team that is strongly committed to providing quality service to SFERS members by directing and planning operations for the SFERS Retirement Services Division.

Under direction of the Deputy Director for Retirement Services, the Retirement Operations Manager is responsible for all functions and activities of SFERS' Retirement Operations division, which includes directing, planning, and overseeing the following core services: processing benefit applications; maintaining historical employment and payroll data for City employees; and payment of retirement benefits as required under Federal, State and local laws and regulations.
The essential functions of this position include:

In conjunction with the Deputy Director of Retirement Services, plans, organizes, directs, and oversees the activities of the Retirement Operations division, including the calculation and payment of benefits and effective utilization of division resources.

Proposes, develops, implements and monitors operational policies and procedures and ensures operational compliance with City Charter and Administrative Code provisions and Federal, State and City pension laws; researches and analyzes special benefit matters, retirement laws and tax issues.

Develops procedures for implementation of various laws and regulations pertaining to the operations of a defined benefit retirement system (e.g., Charter amendments, Deferred Retirement Option Program etc.)

Works with the central human resources and payroll divisions to coordinate payroll and other data required for the calculation and payment of benefits.

Communicates and provides guidance to other City Departments when implementing operational policies and procedures.

Manages data storage and record keeping of employment, payroll and SFERS pension-related data/records for all City employees.

Directs the establishment and maintenance of auxiliary accounting/fiscal records and reports necessary for the proper recording and audit of approximately 35,000 Retirement System active members contributing through payroll deduction into the Retirement System Trust Fund.

Prepares written communications and oral reports presenting complex benefit matters to a diverse population of Plan participants; prepares and presents recommendations to the Chief Executive Officer and Chief Investment Officer, Chief Operating Officer, and Deputy Director for Retirement Services regarding the analysis, planning and policies related to benefit matters.

Works closely with SFERS Information Systems Director in the development, implementation and maintenance of the SFERS benefits systems.

Assists in the preparation, development and monitoring of the Retirement Operations budget.

Works with the three other SFERS Plan sponsors to coordinate payroll and other data required for the calculation and payment of benefits: the San Francisco Unified School District; the San Francisco Community College District and the Superior Court of San Francisco.

Kforce has a client that is seeking an Operations Systems Manager in Lake Worth, FL.Duties Include:

* Operations Systems Manager manages operational systems, processes, controls, and reporting designed to enhance operational performance and systems integrity for multiple sites, accounts, networks, and/or large sites with complex systems requirements

* Establishes operational enhancements to systems and processes that will enhance user functionality and overall efficiency

* Implements and controls IT initiatives for assigned area of responsibility

* Serves as systems liaison between operating divisions, vendors, customers, and internal departments to achieve operational objectives

* As an Operations Systems Manager, you will interface between external customers' operating systems and internal Company systems to ensure data integrity between the systems

* May supervise Operations Analysts, Inventory Control, Operations Systems Supervisors and/or hourly site staff

* Bachelor's degree in Business Administration, Information Technology, Logistics, or related field or 5-7 years of Systems related experience

* Three to five (3-5) years of related experience

* Excellent technical, analytical, and problem-solving skills

* Excellent written, verbal, and interpersonal communication skills

* Excellent organizational, time-management, and project management skills

* Excellent computer skills, including spreadsheets, databases, and word processing software. May need skills in particular site-specific technology and/or site reporting tools (e.g., Oracle, MYSQL, SQL Servers, web development languages, WMS, FMS, etc.)

* Working knowledge of spreadsheets and other data-mining tools

* Working knowledge of logistics and/or transportation operations to be able to identify areas for improvement

* Ability to develop creative solutions to complex problems and balance long- and short-term needs

* Ability to use solution-development site tools

* Ability to work in a self-directed manner with minimal supervision

* Ability to adapt to changing conditions, operational needs, and customer requirements

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Years

The Manager, Ops Technology & Systems, is responsible for activating systems and processes that enhance people, performance, and profitability across Inspire's company-owned restaurants. The primary purpose of this position is to identify, implement, and support operational technology and system initiatives. This role is also responsible for working cross-functionally with Inspire shared services and brand-specific teams.
**RESPONSIBILITIES**

+ Develops new systems and improves current systems within company-owned restaurants to increase profitability; Additionally, this role delivers operational procedures that enhance the off-premise guest experience and prepare company-owned restaurants to execute with excellence

+ Supports the testing and evaluation of operational procedures associated with restaurant hardware and software technologies

+ Lead all technology-related implementations for operations and support enterprise integrations for company-owned operations Create project schedules, change management plans, and training materials as needed for rollouts

+ Sources new technology for delivering content consistent with current generational trends to provide the most effective method of training and activation

+ Effectively collaborates with Inspire Restaurant Operations Innovation, Information Technology, Brand Training, and Brand Operations Services teams to deliver innovations and solutions to identified business opportunities

+ Organize field visits to restaurants to evaluate and document the operational execution levels associated with system initiatives

+ Plan and organize content creation to deliver during in-market or conference call operations-based training

**EDUCATION AND EXPERIENCE QUALIFICATION**

+ BS in Business or related field experience

+ 3+ years of multi-unit restaurant leadership

**REQUIRED KNOWLEGDE, SKILLS AND ABILITIES**

+ *Strategic thinker with the ability to lead while making decisions and solving problems

+ Excellent interpersonal, oral, and writing skills

+ *Strong project management skills

+ *Ability to manage against established timelines and budgets

+ *Strong technical skills in Microsoft Office products, including Excel, PowerPoint, and Outlook or equivalent

+ Establishes and maintains professional relationships with clients, vendors, and internal departments

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.