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Table games shift manager skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical table games shift manager skills. We ranked the top skills for table games shift managers based on the percentage of resumes they appeared on. For example, 15.4% of table games shift manager resumes contained guest service as a skill. Continue reading to find out what skills a table games shift manager needs to be successful in the workplace.

15 table games shift manager skills for your resume and career

1. Guest Service

Here's how table games shift managers use guest service:

Insured the Dice game was ran at a good pace, followed procedures and gave excellent guest service.
Safeguard Company assets with emphasis on guest service, monitoring team member performance while ensuring game protection.

2. Internal Controls

Here's how table games shift managers use internal controls:

Adapted internal controls for submission to the Illinois Gaming Board.
Trained table games staff and wrote internal controls for the casino Pre-opening.

3. Training Programs

Here's how table games shift managers use training programs:

Provide training programs, installed tables and layouts in accordance with Indiana Gaming Commission regulations and Benchmark Managements specifications.
Assisted in developing and implementing guest training programs as well as organizing and directing various themed Black Jack tournaments.

4. Procedure Manuals

Here's how table games shift managers use procedure manuals:

Assist in the accumulation and production of table games procedure manuals and related materials.
Developed and distributed policy and procedure manuals to all gaming employees.

5. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how table games shift managers use labor costs:

Increased revenue and controlled labor costs through effective sales training Generated repeat business through exceptional customer service.
Monitor food and labor cost metrics and adjust operations accordingly to ensure maximum efficiency and profitability.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how table games shift managers use customer service:

Present duties include maintaining the casino floor functions while preserving the best in Customer Service.
Delivered high level of customer service for our most high-end clientele.

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7. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how table games shift managers use disciplinary actions:

Handle disciplinary actions within department.
Monitored gaming protection, schedules and disciplinary actions as needed to assure smooth operations.

8. Customer Complaints

Here's how table games shift managers use customer complaints:

Maintain and promote excellent customer relations, resolve all customer complaints.
Examined merchandise and other pertinent information to determine accuracy of customer complaints and to assign responsibility for errors.

9. Floor Supervisors

Here's how table games shift managers use floor supervisors:

Distribute gaming equipment to Pit Managers, Floor Supervisors at gaming stations.
Played a major role in development of dealers and Floor Supervisors.

10. Commission Regulations

Here's how table games shift managers use commission regulations:

Monitor table games assuring the games were being played and dealt in compliance with Indiana Gaming Commission Regulations.
Assisted Shift on nightly count and rolling of the gaming day.Casino Control Commission regulations and company policy.

11. Casino Games

Here's how table games shift managers use casino games:

Trained staff on variety of casino games including black jack, poker, craps, and roulette.

12. Blackjack

Here's how table games shift managers use blackjack:

Supervised Blackjack dealers at local Washington state casino.
Supervised pit personal and various casino games such as craps, blackjack and poker.

13. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how table games shift managers use performance evaluations:

Developed department policy & procedures and employee performance evaluation standards.
Evaluated workers' performance and prepare written performance evaluations.

14. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how table games shift managers use casino floor:

Order supplies and equipment and communicate with external departments ensure proper repair of the casino floor.
Manage casino floor and staff levels.

15. Casino Operations

Here's how table games shift managers use casino operations:

Involved in all area of casino operations.
Assisted in creating effective policies and procedures for casino operations.

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List of table games shift manager skills to add to your resume

The most important skills for a table games shift manager resume and required skills for a table games shift manager to have include:

Guest Service
Internal Controls
Training Programs
Procedure Manuals
Labor Costs
Customer Service
Disciplinary Actions
Customer Complaints

Floor Supervisors
Commission Regulations
Casino Games
Blackjack
Performance Evaluations
Casino Floor
Casino Operations
Carnival Games

Smooth Operation
Craps
Guest Complaints
Hotel Rooms
Slot Machines
Customer Disputes
Guest Satisfaction
External Guests

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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