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What is a technical services analyst and how to become one
A technical services analyst provides technical support to end-users, clients, and employees with their network and system issues. He/She helps with the planning and monitoring of defined systems, data, and digital tools development projects. He/She promotes upcoming software improvements, products, and services. Besides that, he/she helps in configuring and updating the systems. Similarly, he/she helps in improving the network infrastructure to boost the performance and efficiency of the system. Additionally, he/she compiles resolution reports and provides recommendations to prevent future system complications.
For this role, you need a background in science, technology, engineering, or a related field. You must possess communication, critical thinking, problem-solving, analytical, and negotiation skills. You must have relevant industry experience. Also, you must be familiar with IT technology concepts, software architectures, Microsoft office, and development tools, among others. This personnel earns an average salary of $73,872. This varies between $55,000 and $99,000.
What general advice would you give to a technical services analyst?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $71,561
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 13.14%
Black or African American 11.10%
Hispanic or Latino 15.82%
Unknown 5.35%
White 54.19%
Genderfemale 35.64%
male 64.36%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technical services analyst career paths
Key steps to become a technical services analyst
Explore technical services analyst education requirements
Start to develop specific technical services analyst skills
Skills Percentages Customer Service 11.91% Infrastructure 6.54% Technical Support 6.52% Troubleshoot 5.00% SQL 4.73% Complete relevant technical services analyst training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical services analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical services analyst based on U.S. Bureau of Labor Statistics data and data from real technical services analyst resumes.Research technical services analyst duties and responsibilities
- Manage TCP/IP connectivity uplift project.
- Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
- Issue RMA's and maintain service database.
- Upload software and OS on blackberry phones as requested
Prepare your technical services analyst resume
When your background is strong enough, you can start writing your technical services analyst resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical services analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technical services analyst resume templates
Build a professional technical services analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical services analyst resume.
Apply for technical services analyst jobs
Now it's time to start searching for a technical services analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical services analyst job
Are you a technical services analyst?
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Average technical services analyst salary
The average technical services analyst salary in the United States is $71,561 per year or $34 per hour. Technical services analyst salaries range between $50,000 and $102,000 per year.
What am I worth?
How do technical services analysts rate their job?
Technical services analyst reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
