How to hire a technical solutions representative

How to hire a technical solutions representative, step by step

Here's a step-by-step technical solutions representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical solutions representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical solutions representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a technical solutions representative, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical solutions representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical solutions representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of technical solutions representatives and their corresponding salaries.

   Type of Technical Solutions Representative	Description	Hourly rate
   Technical Solutions Representative	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$37-88
   Help Desk Analyst	Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting... Show more	$12-25
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Broadband
   • Customer Issues
   • Customer Contacts
   • Post Sales
   • Technical Support
   • Customer Service
   • Troubleshoot
   • Customer Entitlement
   • Technical Issues
   • Problem Occurrence
   • Customer Support
   • Lead Support
   • Quality Improvement
   • Issue Resolution

   Check all skills

   Responsibilities:

   • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
   • Provide support to clients who are using services via VPN and Citrix environments.
   • Support remote login to VPN sites.
   • Grant access to Citrix web portals.
   • Assist with software testing of LAN applications.
   • Help customers troubleshoot and resolve their printer's hardware issues.

3. Make a budget

   Including a salary range in your technical solutions representative job description is a great way to entice the best and brightest candidates. A technical solutions representative salary can vary based on several factors:

   • Location. For example, technical solutions representatives' average salary in hawaii is 62% less than in california.
   • Seniority. Entry-level technical solutions representatives earn 58% less than senior-level technical solutions representatives.
   • Certifications. A technical solutions representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technical solutions representative's salary.

   Average technical solutions representative salary

   $119,918yearly

   $57.65 hourly rate

   ---

   Entry-level technical solutions representative salary

   $78,000 yearly salary

   Updated December 15, 2025

4. Writing a technical solutions representative job description

   A good technical solutions representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a technical solutions representative job description:

   Technical solutions representative job description example

   Role:
   
   The Teller position is responsible for the tactical initiatives of Community First Credit Union as they relate to building member primary relationships, providing world-class service while achieving individual and branch goals. The Teller's primary responsibility is to build positive relationships with members while offering solutions for their financial needs by processing transactions accurately and efficiently. A Teller is to provide solutions by identifying opportunities to build and deepen relationships with members and non-members by promoting value added products, services and solutions.
   
   Qualifications/Minimum Requirements:
   
   Qualified candidates must be recognized as enthusiastic and professional individuals who adapt well to change and consistently exceed goals. The ideal candidate displays passion, excitement and optimism of team and members while working well with a variety of personalities in a diverse environment.
   
   An applicant must have effective interpersonal skills including the ability to meet sales and service standards while working in a fast- paced environment under time constraints in a rapidly changing environment. This person must also have some knowledge of the financial services industry and excel at representing credit union products and services.
   
   Preferred Qualifications:
   
   It is preferred for candidates to have cash handling experience in a sales/service role within other types of retail business with the ability to drive results through effective referrals of products and services.
   Highly qualified candidates have knowledge of financial industry concepts, products, policies and regulations while remaining flexible with the ability to adapt to a rapidly changing environment.
   A candidate with proven success in a competitive sales environment within the financial services industry is desired.
   
   Education and/or Experience:
   High school diploma or general education degree (GED) is preferred; equivalent experience may substitute as appropriate.
   
   Computer Skills:
   To perform this job successfully, an individual should have knowledge of current technology including Microsoft Office Suite.
   
   Interpersonal Skills:
   A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
   
   Community First Credit Union is an Equal Opportunity Employer M/F/D/V

   Copy this example

   

5. Post your job

   To find technical solutions representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technical solutions representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technical solutions representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find technical solutions representative candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   During your first interview to recruit technical solutions representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a technical solutions representative applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical solutions representative

   Once you've selected the best technical solutions representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new technical solutions representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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