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Technical solutions representative skills for your resume and career
15 technical solutions representative skills for your resume and career
1. Broadband
- Performed Troubleshooting on broadband issues faced by platinum customers and corporate customers.
2. Customer Issues
- Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.
- Worked independently while using standard protocol when needed to respond to customer issues.
3. Customer Contacts
- Resolved basic to moderate hardware and software issues from incoming customer contacts and proactive notification systems.
4. Post Sales
- Provided technical support and expertise to internal staff * Provided support for post sales customers * Engineering of customer's problems.
- Provide post sales technical assistance to all domestic and international customers, Sales Department and distributors.
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided telephone technical support for corporations utilizing high-end workstations as well as contract support for SupportOne customers and SBC notebook computers.
- Provide technical support as well as ensuring dealership technicians are following service information procedures.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintain excellent customer service while meeting company metrics and quality standards.
- Delivered excellent customer service and timely results.
7. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Helped customers troubleshoot and resolve their printer's hardware issues.
- Analyze, troubleshoot and determine resolution for technical issues related to standard and non-standard work environment, including end-users working remotely.
8. Customer Entitlement
- Manage multiple tools and processes used to verify customer entitlement and appropriate routing based on obligation.
- Perform repairs on current and discontinued products, parts, and options, based on customer entitlement.
9. Technical Issues
- Experience with submission of MAC requests, creating user accounts, and advanced technical issues.
- Perform troubleshooting and corrective actions to resolve end user technical issues.
10. Problem Occurrence
- Assisted end users to avoid or reduce problem occurrences.
11. Customer Support
- Provide IT Support for Government Computers Provide Excellent Customer Support
- Facilitated inter-departmental communication to effectively provide customer support.
12. Lead Support
- Acted as a mentor and provided lead support to other non-exempt employees.
13. Quality Improvement
Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.
- Participated in projects for process or quality improvements.
14. Issue Resolution
Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.
- Created and maintained Technical Reference Knowledge Base documentation resulting in timely and effective technical issue resolution.
- Provide comprehensive troubleshooting, issue resolution and technical answers for hardware and software components.
15. Technical Solutions
- Contract) Provided technical solutions for GM/Onstar employees via telephone.
- Provided customized technical solutions to customers issues.
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List of technical solutions representative skills to add to your resume
The most important skills for a technical solutions representative resume and required skills for a technical solutions representative to have include:
- Broadband
- Customer Issues
- Customer Contacts
- Post Sales
- Technical Support
- Customer Service
- Troubleshoot
- Customer Entitlement
- Technical Issues
- Problem Occurrence
- Customer Support
- Lead Support
- Quality Improvement
- Issue Resolution
- Technical Solutions
- Escalate
- Customer Inquiries
- Network Connectivity
- Windows XP
- Software Support
- Inbound Calls
- Outbound Calls
- VPN
- Password Resets
- Database
- Lan
- Software Issues
- Citrix
- Technical Problems
- End-User Issues
- Connectivity Issues
- Blackberry
- Management System
- Problem Resolution
- SLA
- Application Administration
- Intranet
- User Accounts
- Mainframe
- Remote Desktop Support
- Network Troubleshooting
- SCCM
- Remote Assistance
- Nmci
- Troubleshot
Updated January 8, 2025
