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Technical support officer skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kate Marek Ph.D.,

George Miller

Below we've compiled a list of the most critical technical support officer skills. We ranked the top skills for technical support officers based on the percentage of resumes they appeared on. For example, 8.6% of technical support officer resumes contained customer service as a skill. Continue reading to find out what skills a technical support officer needs to be successful in the workplace.

15 technical support officer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical support officers use customer service:

Provide customer service to consumer s incidents and request for IT Issues.
Received 100% 'Customer Service Satisfaction' scores across the board.

2. Computer System

Here's how technical support officers use computer system:

Develop and present computer system for Local Area Network.
Prepare and Schedule routine backups of Computer Systems.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how technical support officers use troubleshoot:

Identify and troubleshoot issues with office computers * Change toner and fix issues with office printers and fax machines.
Assisted user to install, upgrade and troubleshoot Windows Operating system.

4. Desktop Support

Here's how technical support officers use desktop support:

Provided first call resolution with desktop support to different ISP users.
Served as leader of the Desktop Support team.

5. Remote Support

Here's how technical support officers use remote support:

Provided remote support and troubleshooting to technicians and end users.
Provide remote support for on-site technicians using VNC Protocols.

6. Printers

Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.

Here's how technical support officers use printers:

Accomplished to set up several wireless network for different uses within the company building along with their wired/wireless printers.
Replaced and repaired PCs, Dot Matrix Printers and other peripherals across the island

7. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how technical support officers use routers:

Worked in a team of 25 to sell and install Microsoft broadband products (MN-700 wireless routers) for US clients.
Provided network and application support related to internet broadband, DSL, modem, routers and mobile handset etc.

8. PC

Here's how technical support officers use pc:

Created Standard Operating Procedures for help desk troubleshooting on PC hardware, Windows operating systems, and Microsoft Office/Outlook applications.
Managed installation over 250 of the company's PC's to make them Y2K compliant.

9. Technical Issues

Here's how technical support officers use technical issues:

Skilled at identifying technical issues and analyzing problems effectively.
Resolved customer's technical issues arising out of desktop, portables and workstations.

10. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how technical support officers use database:

Merged community group directory information into a single database to production online and printed service directories.
Maintain assets database ensuring all equipment is tracked and allocated to correct locations.

11. Internet Connectivity

Here's how technical support officers use internet connectivity:

Maintain Connectivity internet connectivity between plants and field staff.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more

12. Helpdesk Support

Here's how technical support officers use helpdesk support:

Provided helpdesk support for Danbury's Police, EMS, and Fire departments.

13. SQL Server

Here's how technical support officers use sql server:

Tested and evaluated new technology Environment: SQL SERVER 2000/MS Access, MS Windows XP.
Experience on building databases on SQL Server 2008, IIS Server and Linux.

14. Windows XP

Here's how technical support officers use windows xp:

Provided Microsoft Windows XP technical support to customers in United Kingdom, Ireland and US.
Provided Windows XP technical support over the phone and through Remote Desktop.

15. Windows Server

Here's how technical support officers use windows server:

Provided technical support to clients in US and Canada f or active directory services in windows server operating systems.
Use Windows Server 2008 to build SQL and IIS Servers databases and maintenance.

What skills help Technical Support Officers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical support officer skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young technical support officers need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a technical support officer stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all technical support officers possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of technical support officer skills to add to your resume

The most important skills for a technical support officer resume and required skills for a technical support officer to have include:

Customer Service
Computer System
Troubleshoot
Desktop Support
Remote Support
Printers
Routers
PC
Technical Issues
Database
Internet Connectivity
Helpdesk Support
SQL Server
Windows XP
Windows Server
Escalate

BT
VPN
Network Problems
SLA
DNS
DSL
Software Installation
UK
Microsoft Windows
VoIP
Email Clients
OS
Troubleshot
Software Issues
Connectivity Issues
Wireless Network

Technical Assistance
Mac
Telecom
Inbound Calls
ISP
TCP/IP
Technical Problems
SCCM
Software Applications
Technical Queries
Lan
Network Troubleshooting
Network Issues
Customer Issues
Customer Care
Computer Equipment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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