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What is a technician support tier and how to become one
Technician support tiers concentrate on providing technical support to employees or clients within a company. You will address technical problems, analyze the source of issues, and execute essential corrective measures. Your duties include conducting frequent maintenance of systems and networks, organizing, and keeping records of all transactions. You will also receive calls from beneficiaries that need healthcare benefit info and perform repairs. Plus, you must engage customers to analyze business requirements and setup. You are also to assist with the training of all members in the use of computer networks. Furthermore, you must use appropriate communication to inform the team of important issues which aid the improvement of team performance.
As a technician support tier, you should have a bachelor's degree in business, information technology, or computer science and 5 years of experience. You must also have exceptional communication, technical support, and customer service skills. Your salary will be an average of $19.84 per hour or $41,300 per year.
What general advice would you give to a technician support tier?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $54,889
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.52%
Black or African American 11.60%
Hispanic or Latino 16.49%
Unknown 5.40%
White 55.59%
Genderfemale 26.90%
male 73.10%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Technician support tier career paths
Key steps to become a technician support tier
Explore technician support tier education requirements
Start to develop specific technician support tier skills
Skills Percentages Customer Service 15.03% Technical Support 11.89% Phone Calls 4.98% Cisco Ios 4.56% Tier II 4.14% Complete relevant technician support tier training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technician support tiers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technician support tier based on U.S. Bureau of Labor Statistics data and data from real technician support tier resumes.Gain additional technician support tier certifications
More About CertificationsTechnician support tier certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific technician support tier certification, having one may help you stand out relative to other applicants.
The most common certifications for technician support tiers include Network 5 Certification and Certified Information Technology Professional (CITP).
Research technician support tier duties and responsibilities
- Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
- Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
Prepare your technician support tier resume
When your background is strong enough, you can start writing your technician support tier resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technician support tier resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technician support tier resume templates
Build a professional technician support tier resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technician support tier resume.
Apply for technician support tier jobs
Now it's time to start searching for a technician support tier job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technician support tier job
Are you a technician support tier?
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Average technician support tier salary
The average technician support tier salary in the United States is $54,889 per year or $26 per hour. Technician support tier salaries range between $38,000 and $78,000 per year.
What am I worth?
How do technician support tiers rate their job?
Technician support tier reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
