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Telecom analyst skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Kevin Trowbridge Ph.D.,
Michelle Steven
Below we've compiled a list of the most critical telecom analyst skills. We ranked the top skills for telecom analysts based on the percentage of resumes they appeared on. For example, 8.7% of telecom analyst resumes contained vendor relationships as a skill. Continue reading to find out what skills a telecom analyst needs to be successful in the workplace.

15 telecom analyst skills for your resume and career

1. Vendor Relationships

Vendor management is an activity or a program wherein it allows creating, managing and developing a good relationship for both the client and the service provider in a particular enterprise. It ensures constant communication with the vendors that benefit both parties. It provides engaging materials to promote further the product or service they provide.

Here's how telecom analysts use vendor relationships:
  • Managed vendor relationships to ensure orders were processed in timely manner and discussing any encountered service issues.
  • Managed vendor relationships and provided input during contract negotiations.

2. VoIP

Here's how telecom analysts use voip:
  • Assisted in engineering, architectural design, implementation and installation of Cisco VoIP platform.
  • Implemented VOIP networks across international boundaries.

3. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how telecom analysts use infrastructure:
  • Audited and approved payment of invoices for international voice and data infrastructure to over thirty different carriers.
  • Provide recommendations to management on improved equipment reliability and conference quality for infrastructure documentation.

4. Cost Savings

Here's how telecom analysts use cost savings:
  • Worked with TEMS auditors to identify cost savings opportunities and coordinated with Procurement to implement.
  • Cost savings experienced after consolidation of accounts and a single service provider awarded contract.

5. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how telecom analysts use ip:
  • Installed, operated, and maintained a network of 90 VTC conference rooms utilizing both ISDN and IP technologies.
  • Designed and maintained wireless network for laptops and Cisco IP wireless phones.

6. Telecommunication

Here's how telecom analysts use telecommunication:
  • Analyzed telecommunication systems and made appropriate corrections within Cisco Unity, CallManager, and Unified Contact Center as needed.
  • Report anomalies or unexpected usage and make recommendations to better manage client's telecommunication expenditures.

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7. MPLS

Here's how telecom analysts use mpls:
  • Coordinated with telecom providers to build new facilities to accommodate voice and MPLS services in 4 new construction warehouses.
  • Interfaced with all outside vendors to coordinate mpls conversion with all d.i.d numbers.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how telecom analysts use technical support:
  • Provided basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
  • Created and documented a process with technical support department which reduced third level escalations and increased first call resolutions.

9. Switches

Here's how telecom analysts use switches:
  • Played key role in the network upgrade project replacing Cisco switches and establishing 100/MB connections to all desktops and network printers.
  • Worked with Network Group to configure PC's, Network Switches, Security equipment along with other devices throughout the facilities.

10. Avaya PBX

Here's how telecom analysts use avaya pbx:
  • Administered Avaya PBX and ACD systems and ancillary voicemail, reporting and call center systems.
  • Managed Avaya PBX systems (Definity, and S8700 Series).

11. Provisioning

Here's how telecom analysts use provisioning:
  • Worked with provisioning to upgrade services to newer technology and followed up on all installs and disconnects through to invoicing.
  • Train new employees on processes and procedures of end-to-end provisioning to become a successful and effective addition to the team.

12. PRI

Here's how telecom analysts use pri:
  • Network Support/Design and Desktop Support, T1's, PRI's, ISDN, Trunk Lines.
  • Order POTS, T1, PRI, DSL lines for video conference equipment and ATM machines.

13. Data Circuits

Here's how telecom analysts use data circuits:
  • Coordinate projects with users regarding redesign of Voice/Data circuits.
  • Provisioned, installed and provided long-term support for all voice and data circuits company wide.

14. Telecommunications Systems

Here's how telecom analysts use telecommunications systems:
  • Interact with location management and staff to provide administration and maintenance for corporate and remote location telecommunications systems.
  • Performed programming, installation, software upgrades and maintenance for all telecommunications systems.

15. Mobile Device Management

Here's how telecom analysts use mobile device management:
  • Designed and implemented mobile device management solution.
  • Manage mobile comminication equipment through a mobile device management server.
top-skills

What skills help Telecom Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on telecom analyst resumes?

Kevin Trowbridge Ph.D.

Department Chair, Associate Professor of Public Relations, Belmont University

The strategic communication field is broad and deep-just like the career opportunities for aspiring professionals in the field. Work in this area involves internal and external communication in every industry you can imagine. Behind every organization or brand, you'll find individuals who are managing strategic communication.

The basic skills for entry-level communication practitioners haven't changed much over the years. Writing, design, and content creation are essential. What has changed are the channels we use to communicate. In addition to the basic skills, new practitioners must understand the places and platforms to communicate with their target audience. And we don't have to rely only on face-to-face and traditional media like newspapers, magazines, radio, and television to get our messages out. Social media have empowered the consumer to become engaged creators and influencers. And that's changed the playbook for communication professionals.

It's important to show your proficiency with basic communication skills and traditional and social media platforms. Even better, if your resume can showcase your real-world experience and the results you've achieved, you are sure to stand out from the crowd and get past the initial screening of applicants.

What technical skills for a telecom analyst stand out to employers?

Michelle StevenMichelle Steven LinkedIn profile

Communication Arts Lecturer & Director of BS in Professional Studies & AA in Liberal Arts Programs, St. Francis College

Employers should look for basic office skills and even the skills which are rarely used, such as answering the phone properly.
Do you want to know more?
Read more about what experts have to say about telecom analyst

List of telecom analyst skills to add to your resume

Telecom analyst skills

The most important skills for a telecom analyst resume and required skills for a telecom analyst to have include:

  • Vendor Relationships
  • VoIP
  • Infrastructure
  • Cost Savings
  • IP
  • Telecommunication
  • MPLS
  • Technical Support
  • Switches
  • Avaya PBX
  • Provisioning
  • PRI
  • Data Circuits
  • Telecommunications Systems
  • Mobile Device Management
  • Phone System
  • Mac
  • Trouble Tickets
  • Telephone Systems
  • Unified Communications
  • Nortel
  • T1
  • ACD
  • Telecom Services
  • User Support
  • Customer Support
  • Avaya CMS
  • IVR
  • CUCM
  • Cell Phones
  • System Administration
  • Windows
  • Cisco Unity
  • Problem Resolution
  • RF
  • Technical Assistance
  • Management System
  • Billing Disputes
  • Phone Lines
  • ISDN
  • SLA
  • Telco
  • Lan
  • Level Support
  • Voice Mail Systems
  • PC
  • Telecom Expense
  • Software Changes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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