How To Become A Telecommunication Operator: What It Is and Career Path

What is a telecommunication operator and how to become one

Updated January 8, 2025

3 min read

Telecommunications operators play an important role in satisfying the rising demands of individuals and businesses. They were very vital when multi-line telephone networks were first adopted. In comparison, although some businesses have moved over time to digital processes, consumers enjoy a hands-on approach more. A telecommunications operator is required to handle incoming calls, gather necessary information, write quickly and precisely, route calls, and monitor conversations when necessary.

There are really no formal qualifications to become a telecommunications operator. Most employers, however, would prefer someone who has experience in the field. Many large companies and emergency services often provide on-the-job training. Bear in mind that his/her position demands outstanding oral communication skills and someone who must be able to work under pressure.

ScoreTelecommunication OperatorUS Average

Salary

3.1

Avg. Salary $39,381

Avg. Salary $59,228

Stability level

8.1

Growth rate 4%

Growth rate 0.3%

Diversity

3.7

Race

American Indian and Alaska Native 1.20%

Asian 3.80%

Black or African American 14.96%

Hispanic or Latino 15.94%

Unknown 3.59%

White 60.52%

Gender

female 65.90%

male 34.10%

Age - 57

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 57

Stress level

8.1

Stress level is high

7.1 - high

Complexity level

7.3

Complexity level is challenging

7 - challenging

Work life balance

10.0

Work life balance is excellent

6.4 - fair

Key steps to become a telecommunication operator

Explore telecommunication operator education requirements

Most common telecommunication operator degrees

Bachelor's

33.4 %

High School Diploma

26.3 %

Associate

24.4 %

Start to develop specific telecommunication operator skills

Skills	Percentages
Patients	19.41%
Customer Service	8.97%
Emergency Situations	6.22%
Telephone Calls	5.73%
Non-Emergency Calls	5.13%

Complete relevant telecommunication operator training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New telecommunication operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a telecommunication operator based on U.S. Bureau of Labor Statistics data and data from real telecommunication operator resumes.

Gain additional telecommunication operator certifications

Telecommunication operator certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific telecommunication operator certification, having one may help you stand out relative to other applicants.

The most common certifications for telecommunication operators include Telecommunications (TCM) and Nationally Certified Medical Office Assistant (NCMOA).

More About Certifications

Research telecommunication operator duties and responsibilities

Manage patients calls effectively and efficiently in a complex, fast-pace and challenging call center environment.
Report real-time facts and statistics to immediate patrol supervisors throughout the shift.
Answer inbound calls from citizens in need of police, fire, ems.
Answer PBX, used computerized system for physician's answering service, hospital phones and paging.

Prepare your telecommunication operator resume

When your background is strong enough, you can start writing your telecommunication operator resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a telecommunication operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable telecommunication operator resume templates

Build a professional telecommunication operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your telecommunication operator resume.