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Telephone information supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical telephone information supervisor skills. We ranked the top skills for telephone information supervisors based on the percentage of resumes they appeared on. For example, 13.6% of telephone information supervisor resumes contained safety standards as a skill. Continue reading to find out what skills a telephone information supervisor needs to be successful in the workplace.

15 telephone information supervisor skills for your resume and career

1. Safety Standards

Here's how telephone information supervisors use safety standards:

Hand select and stack full case grocery items weighing from less than 20 and up to60lbsin accordance with production/safety standards.
Read an Order Sheet to ensure accuracy of work and adherence to production and safety standards.

2. Maintenance Procedures

A maintenance procedure refers to a thorough list of steps that details the way a maintenance task needs to be performed. It also acts as a documented standard that should be maintained when performing the task or job.

Here's how telephone information supervisors use maintenance procedures:

Recommended new equipment and maintenance procedures to the facility Manager.
Interpreted maintenance procedures and policies required for repairing aircraft and related equipment.

3. HIPAA

Here's how telephone information supervisors use hipaa:

Supervised all employees in Health Information Department Coordinated all transfers of health records according to HIPAA regulations
Ensured strictest confidentiality and compliance with HIPAA laws.

4. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how telephone information supervisors use direct supervision:

Direct supervision, monitoring, coaching, discipline (first level), selection and training of Customer Service Representatives.
Provide direct supervision, scheduling, training, evaluation, and discipline of assigned personnel.

5. EMR

Here's how telephone information supervisors use emr:

Represented Health Information ROI, scanning, and identity areas in EMR implementation.
Worked with many EMR programs as well as proprietary R.O.I.

6. ROI

Here's how telephone information supervisors use roi:

Supervised all functions of the ROI Unit: orientation and training, developed departmental priorities and initiated commendatory and disciplinary actions.
Lead the Release of Information Department for a 2 million dollar ROI contract that included 5 hospitals and 100+ medical clinics.

7. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how telephone information supervisors use epic:

Devised policies for hospital conversion to EPIC.

8. Electric Pallet Jack

Here's how telephone information supervisors use electric pallet jack:

Maneuver pallet on an electric pallet jack until full or order is complete.

9. Product Description

Here's how telephone information supervisors use product description:

Inform supervisor of any differences in case quantity and product description.
Inform supervisor of any discrepancies in case quantity and/or product description.

10. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how telephone information supervisors use subpoenas:

Processed subpoenas, court orders, patient request, physician requests etc.
Processed subpoenas and depositions consistent with legal regulations as Custodian of Records.

11. Paper Towels

Here's how telephone information supervisors use paper towels:

Stocked toilet tissue and paper towels, as well as other restroom supplies.

12. Plastic Wrap

Here's how telephone information supervisors use plastic wrap:

Wrap the pallet with plastic wrap until secure.
Wrap the pallet by circling load with roll of plastic wrap until secure.

13. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how telephone information supervisors use hippa:

Ensured staff where adhering to HIPPA laws while maintaining high customer service levels.
Required to know all HIPPA Laws and Regulations.

14. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how telephone information supervisors use cpt:

Manage chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly and analysis, patient admission and patient information privacy/security.
Implemented use of proper billing procedures in attaching CPT codes to the ICD-9 procedures codes for maximum reimbursement.

15. Light Fixtures

Light fixtures are electric devices that provide electricity to light bulbs. They can be lamps, sconces, canned or recessed lighting, fan lighting, etc.

Here's how telephone information supervisors use light fixtures:

Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.

What skills help Telephone Information Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of telephone information supervisor skills to add to your resume

The most important skills for a telephone information supervisor resume and required skills for a telephone information supervisor to have include:

Safety Standards
Maintenance Procedures
HIPAA
Direct Supervision
EMR
ROI
Epic
Electric Pallet Jack
Product Description
Subpoenas

Paper Towels
Plastic Wrap
Hippa
CPT
Light Fixtures
Storage Rack
Exterior Surfaces
Vertical Surfaces
Disciplinary Actions
HVAC

EHR
Dangerous Electrical Equipment
ICD-9
Hazardous Chemicals
CMS
Administrative Functions
Report Forms
VTC
Troubleshot
Teleconferencing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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