How to hire a telephone operators supervisor

How to hire a telephone operators supervisor, step by step

Here's a step-by-step telephone operators supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a telephone operators supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new telephone operators supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a telephone operators supervisor, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A telephone operators supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, telephone operators supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents telephone operators supervisor salaries for various positions.

   Type of Telephone Operators Supervisor	Description	Hourly rate
   Telephone Operators Supervisor		$11-21
   Telephone Operator	A telephone operator is an employee who assists clients through transferring calls, answering questions, and providing information. In the case of a large volume of calls, telephone operators must operate a private branch exchange (PBX) system to enable them to manage several different calls with accuracy and efficiency... Show more	$12-18

2. Create an ideal candidate profile

   Common skills:

   • Quality Customer Service
   • Computer System
   • Credit Card
   • Telephone Calls
   • Phone System
   • Office Equipment
   • Customer Complaints
   • Customer Accounts

   Responsibilities:

   • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
   • Contribute to management objectives in refining provide script to minimize telephone objections and close sales.
   • Verify credit information for Comcast customers.

3. Make a budget

   Including a salary range in your telephone operators supervisor job description is one of the best ways to attract top talent. A telephone operators supervisor can vary based on:

   • Location. For example, telephone operators supervisors' average salary in mississippi is 41% less than in new york.
   • Seniority. Entry-level telephone operators supervisors 47% less than senior-level telephone operators supervisors.
   • Certifications. A telephone operators supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a telephone operators supervisor's salary.

   Average telephone operators supervisor salary

   $16.18hourly

   $33,664 yearly

   ---

   Entry-level telephone operators supervisor salary

   $24,000 yearly salary

   Updated December 19, 2025

4. Writing a telephone operators supervisor job description

   A job description for a telephone operators supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a telephone operators supervisor job description:

   Telephone operators supervisor job description example

   The Telecommunications Supervisor performs/supervises services in a designated area according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to create a system of quality health care.
   PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
   
   The Telecommunications Supervisor is responsible for hospital operator functions, telephones and emergency code communication and paging systems. Acts as a resource to all staff. Monitors real time and historical reports using Avaya Contact Center reporting application with the goal of a 4% or lower abandoned rate.
   
   Supervisor duties include the review of individual and staff performance, recruitment and interviewing new applicants, timekeeping, payroll processing and scheduling.
   
   Responsible for all performance reporting, documentation and management of direct reports.
   
   The Supervisor will represent the department at various meetings.
   
   Handles escalated service issues. Resolves complex customer service issues and ensure appropriate follow through.
   
   Provide great customer service in accordance with hospital standards.
   
   Demonstrates effective problem-solving and decision-making skills.
   
   Performs miscellaneous duties as assigned or requested by Department Manager.
   
   Provide Pager Support via phone, email or walk-ins.
   
   Troubleshoot pager issues.
   
   Contact Spok wireless for support with troubleshooting uncommon issues.
   
   Order spares and replacements with vendors (AM and Spok).
   
   Send quarterly emails to departments on the Internal Directory / Amcom information and make changes as set by the manager of the dept.
   
   Update Parlance Speech Voice Recognition system records as new employees come and go.
   
   Verify and test Updates.
   
   Run quarterly no usage page reports and send the departments to get pagers back.
   
   Candidates should have a good knowledge of hospital/healthcare operations and have experience supervising personnel and customer service teams.
   
   Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Addresses personnel problems within position responsibilities. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.
   
   Coordinates the assignment of tasks for the efficient utilization of available resources.
   
   Assists a manager by coordinating the work of an assigned group of employees. Relays work instructions and distribute and monitors work.
   
   Provides technical training and assistance. Assists in ensuring employees are provided with appropriate resources. Provides recommendations for the most efficient utilization of assigned personnel. May provide employee performance information and report employee performance problems.
   
   Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
   
   Performs other similar and related duties as required or directed.

   Copy this example

   

5. Post your job

   To find telephone operators supervisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any telephone operators supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level telephone operators supervisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your telephone operators supervisor job on Zippia to find and recruit telephone operators supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit telephone operators supervisors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new telephone operators supervisor

   Once you've decided on a perfect telephone operators supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new telephone operators supervisor first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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