Automatically apply for jobs with Zippia

Upload your resume to get started.

Telesales specialist skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical telesales specialist skills. We ranked the top skills for telesales specialists based on the percentage of resumes they appeared on. For example, 25.6% of telesales specialist resumes contained outbound calls as a skill. Continue reading to find out what skills a telesales specialist needs to be successful in the workplace.

15 telesales specialist skills for your resume and career

1. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how telesales specialists use outbound calls:

Make outbound calls and answer incoming calls from customers to assess their needs and then build a comprehensive solution.
Make outbound calls and receive inbound calls from clients to assess their needs and build a comprehensive solution.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how telesales specialists use customer service:

Use customer service, sales and product expertise to influence customers, optimizing business outcomes in the process.
Skilled Used: Superior customer service, sales skills, product knowledge, fact finding.

3. Inbound Calls

Here's how telesales specialists use inbound calls:

Answered busy inbound calls from mortgagors requesting refinance information.
Take inbound calls from customers or non members that are eligible for Medicare seeking information regarding health care plans.

4. Health Insurance

Here's how telesales specialists use health insurance:

Enrolled new/existing members into health insurance policies.
Enroll or Schedule appointments for prospective clients Accomplishments I succeeded in accomplishing my Texas Life and Health Insurance License

5. Outbound Sales

Here's how telesales specialists use outbound sales:

Managed outbound sales calls and field incoming sales leads by assessing needs and building a comprehensive solution.
Make outbound sales calls to existing/potential customers.

6. Insurance Products

Here's how telesales specialists use insurance products:

Represented a full line of insurance products such as Medicare Advantage and Prescription Drug Plans, as well as Individual Dental and
related insurance products and related services.

Choose from 10+ customizable telesales specialist resume templates

Build a professional telesales specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your telesales specialist resume.

7. Customer Satisfaction

Here's how telesales specialists use customer satisfaction:

Maximized profitability and customer satisfaction through personalized sales calls and product packaging.
Trained employees to retain customers and actively promoted retention and generation of services to ensure customer satisfaction and loyalty.

8. Relationship Building

Relationship building is the act of building a lasting social connection with people whether online or in person. It's a soft skill required for those going into marketing, communication, and every other field that requires dealing with the public to help them connect better with people. It's also great as a personal skill for gaining meaningful relationships that can help one in the future.

Here's how telesales specialists use relationship building:

Used sales, relationship building skills and product expertise to guide customers in making an informed decision.
Completed overall maintenance on customer files to keep HMA's focused on sales and relationship building aspects.

9. Telesales

Here's how telesales specialists use telesales:

Lead Generation for Industrial Scales Division through Business to Business Telesales
Logged opportunities and daily activities in SAP to comply with the Telesales Pipeline.

10. Customer Calls

Here's how telesales specialists use customer calls:

Responded to customer calls, assessed their needs and then built a comprehensive solution.
Respond to customer calls, assess their needs and find a suitable product.

11. Sales Associates

Here's how telesales specialists use sales associates:

Build and sustain productive long-term relationships with insurance agents and sales associates.

12. Life Insurance

Here's how telesales specialists use life insurance:

Licensed health and life insurance agent, responsible for achieving monthly sales goals.

13. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how telesales specialists use cms:

Used investigative/interviewing skills to gather/collect information to complete applications and to determine Marketplace/Medicaid eligibility through a CMS database.
Work with CMS contractors to resolve necessary eligibility discrepancies.

14. Inbound Sales

Here's how telesales specialists use inbound sales:

Responded to inbound sales calls related to document preparation for establishing business structures.
Provided inbound sales assistance and customer analysis for Intuit product QuickBooks

15. Sales Techniques

Here's how telesales specialists use sales techniques:

Demonstrate professional salesmanship through the use of highly developed sales techniques and effective presentation skills.
Perform side by side coaching to ensure representatives are effectively using sales techniques and also provide feedback regarding their performance.

5 Telesales Specialist resume examples

Build a professional telesales specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your telesales specialist resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Telesales Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of telesales specialist skills to add to your resume

The most important skills for a telesales specialist resume and required skills for a telesales specialist to have include:

Outbound Calls
Customer Service
Inbound Calls
Health Insurance
Outbound Sales
Insurance Products
Customer Satisfaction

Relationship Building
Telesales
Customer Calls
Sales Associates
Life Insurance
CMS
Inbound Sales

Sales Techniques
Medicare Advantage
Vision Insurance
Customer Care
Medicaid
Medicare Part D
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse sales jobs