Tenant services coordinator job description

RXR is an innovative investor, developer, and place-maker committed to applying a customer and community-centered approach to building properties, services, and products that create enduring value for all stakeholders. Headquartered in New York with a national platform strategy, RXR is a 500+ person, vertically integrated operating and development company with expertise in a wide array of value creation activities, including ground-up real estate, infrastructure, and industrial development, uncovering value in underperforming properties, repurposing well-located iconic properties, incorporating cutting edge technologies and value-added lending. The RXR platform manages 93 commercial real estate properties and investments with an aggregate gross asset value of approximately $22.3 billion, comprising approximately 30.3 million square feet of commercial properties, a multi-family residential portfolio of approximately 7,600 units under operation or development, and control of development rights for an additional approximately 3,800 multi-family and for sale units.

Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant's requests for service in an efficient, friendly, and responsible manner. The Tenant Services Coordinator must be capable of accurately conveying the tenant's needs to the Property Managers and Maintenance Personnel.

PRINCIPAL RESPONSIBILITIES: Receive tenant calls and log them into Angus work order program, contact maintenance personnel or contractors (HVAC, janitorial, etc.). Follow up with building staff on status of calls and close out service calls.Run reports for Property Manager and Assistant Property Manager as requested.File, and organize Insurance Certificates for tenant move ins/outs and contractors: file and maintain certificates in Angus.Close out completed Work Orders in Angus daily. Prepare daily and weekend reports for building staff.Prepare memos, letters and tenant welcome packages for tenants and vendors as needed.Maintain and update tenant and vendor directory.Assist with the update of the buildings fire safety plan on a semi-annual basis including updated and coordinating tenant organization charts for the plan.General Office Duties: set up files/labels/books. Indexes, etc.Code invoices for approval in AvidIssue Purchase Orders as requested Save and distribute monthly utility invoices Order office supplies as needed Assist and accept other duties as assigned by manager When a “State of Emergency” exists, participate as required with all other company personnel in dealing with the situation.Organize and maintain all office files

IDEAL EXPERIENCE/EDUCATION: College degree preferred. Must demonstrate that “tenant satisfaction comes first” through excellent communication and customer service skills and a willingness to “go the extra mile” to satisfy a tenant's request for service. Must have Microsoft Office, Outlook, Word, and Excel. Experience with Angus work order system a plus. Must be able to develop a good working knowledge of the building and its amenities. Ability to maintain a pleasant and friendly attitude and excellent interpersonal skills

OTHER PERSONAL CHARACTERISTICS: Must be a ‘people person', communicative, an outstanding listener that pays particular attention to details and should be savvy in picking up nuances to successfully estimate cost. Must possess sound judgment and an entrepreneurial spirit to effectively negotiate the sale of a product (i.e., space) on behalf of the company. Must be intelligent, highly organized, motivated, self-starter. A hard worker, one who must be diligent and focused, and who enjoys hard work and its rewards. Effectively work under pressure and can prioritize work to ensure it is completed under intense deadlines.
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RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Star Roofing is looking for a Commercial Service/Re-Roof/Tenant Improvement Sales role which is responsible for growing and servicing the sales division. A company truck and gas card are provided, base salary, plus commission.

We are looking for a "hunter" mentality. Company generated leads are provided, but sales professional is expected to supplement and grow the sales efforts of the division by self-generating leads and opportunities.
Primary Duties and Responsibilities:
· Engage with property managers and/or business owners
· Coordinate site visits with owners for roof evaluations
· Order satellite measurements and take site photos for accurate estimates *Some properties may require hand measuring*
· Coordinate, organize and schedule projects
· Utilize Estimate sheets to complete roof estimates
· Prepare, present and close proposals to potential customers.
· All proposals will need to be tracked and followed up on via CRM tool
· Contribute to and grow overall safety culture
· Comply with company safety standards and practices to promote a safe and clean work environment
· Conduct all business in accordance with established policies and procedures
· Support and abide by the values of the company
· Other duties as assigned
Experience/Skills:
· 2+ years SALES experience, construction/roofing sales or experience preferred
· Acceptable driving record, knowledge of Microsoft Office products
· Construction experience preferred
**Must be physically capable to carry a ladder and climb on roofs**
The Company is poised for rapid growth given its presence in two of largest and fastest growing cities in the US; the opportunity to gain market share in a highly fragmented industry; and our focus to penetrate new geographies through acquisition.
Our mission is to provide our wonderful customers with peace of mind by protecting what is often their most valuable asset. In order to achieve our mission and maintain our standards, we are looking for innovative, hungry, and passionate people that are looking to work in a collaborative and dynamic environment.
If you're looking to join a growing company with great culture, apply today!
Company DescriptionOur company mission is to deliver high-quality, yet cost-effective, commercial & residential roofing services on schedule and on budget by employing and retaining motivated, skilled, and focused teams in Greater Phoenix and surrounding areas.

We value the importance of our relationships. And will continue to remain fair and true in our dealings with all employees, clients, vendors, and partners. Our clients count on our quality, dependability, drive and integrity. We take great pride in our accomplishments and build on them every day.

As the oldest (established in 1954) and most experienced in residential roofer & commercial roofing company in Phoenix. We are familiar with the unique climate and unseen damage done to your roof. The sun which Arizona is famous for, silently destroys roofing materials. Which lower quality are the first to fail when the monsoon hits.

Key Indicators:

Experienced Management
Effective Leadership
Trusted Partners
Product Knowledge
Long Term Employees

At Hudson Pacific Properties, we provide best-in-class office space to the biggest names in tech (Netflix, Google, Amazon), and we're seeking a **Tenant Coordinator** to support some of our premier properties in Palo Alto. The Tenant Coordinator serves as a key point of contact for tenants, vendors, and visitors and manages many aspects of day-to-day office operations. From responding to tenant requests to handling building access, this role requires a customer-focused team player who can keep many important details organized amidst a fast-paced, dynamic environment.
**What You'll Do**

+ Provide customer service and hospitality to tenants, vendors, and visitors including coordinating building access.

+ Build rapport and relationships with tenants including greeting them as they arrive and promptly responding to tenant requests.

+ Handle key aspects of office operations including administering signage program, ordering office supplies, and processing mail and tenant billings.

+ Keep information accurate for buildings, leases, contacts, and emergency procedures.

+ Prepare and distribute invoices, tenant memos, rent statements, newsletters, and tenant welcome packages.

+ Process invoices in Nexus system, including tracking, coding, and comparing them with the budget and purchase orders.

+ Track and upload Certificates of Insurance including requesting them and following up on any issues with the tenant or vendor.

+ Collaborate with building operations teams to address tenant work orders.

**What You'll Need**

+ Interest or experience in real estate.

+ 2+ years of administrative experience in a corporate environment.

+ Bachelor's Degree preferred.

+ Strong proficiency in Microsoft Excel, Word and Power Point.

+ Excellent communication and interpersonal skills.

+ Ability to multi-task with a customer focused approach.

+ Availability to work onsite Monday-Friday 8am-5pm.

**About Us**

Hudson Pacific Properties (NYSE: HPP) is a visionary real estate investment trust that owns and operates more than 19 million square feet of marquee office and studio properties. Focused on premier West Coast epicenters of innovation, media and technology, its anchor tenants include Fortune 500 and leading growth companies such as Netflix, Google, Square, Uber, NFL Enterprises and more.