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Test center administrator skills for your resume and career

Updated January 8, 2025
2 min read
Test center administrator example skills
Below we've compiled a list of the most critical test center administrator skills. We ranked the top skills for test center administrators based on the percentage of resumes they appeared on. For example, 34.7% of test center administrator resumes contained computer software as a skill. Continue reading to find out what skills a test center administrator needs to be successful in the workplace.

15 test center administrator skills for your resume and career

1. Computer Software

Here's how test center administrators use computer software:
  • Oversee computer based testing center In charge of launching and monitoring exams Create and manage testing appointments Install and troubleshoot computer software
  • Investigated and resolved computer software and hardware problems.

2. Corporate Management

Here's how test center administrators use corporate management:
  • Reported any occurrences or irregularities, which fall outside company guidelines to corporate management.
  • Report any occurrences outside company guidelines to corporate management.

3. Reset Passwords

Here's how test center administrators use reset passwords:
  • Rebooted computer servers and reset passwords when necessary.

4. Complete Exams

Here's how test center administrators use complete exams:
  • Greet and check-in examinees Resolve examinees' issues/report to supervisor Monitor examinees as they complete exams

5. TCA

Here's how test center administrators use tca:
  • Trained and certified as a test center administrator (TCA).
  • Refer candidates, clients and the general public to appropriate sources for situations outsides of TCA's authority.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how test center administrators use customer service:
  • Experienced in customer service interacting and resolving issues to satisfy customer needs from locating merchandise and completing returns/exchanges.
  • Provide a secure exam delivery and superior customer service in a comfortable friendly environment.

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7. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how test center administrators use security procedures:
  • Implemented and followed strict security procedures while making candidates feel welcomed and comfortable.
  • Managed strict security procedures for highly sensitive candidate information.

8. Candidate Issues

Here's how test center administrators use candidate issues:
  • Resolved candidate issues and reporting candidate concerns to the appropriate supervisor.
  • Handled client/candidate issues, determine appropriate actions, follow up and document solution.

9. Test Takers

Here's how test center administrators use test takers:
  • Maintained security by verifying identification of test takers.
  • Supervised and monitored test takers throughout exams.

10. Prometric

Here's how test center administrators use prometric:
  • Certified Prometric and Pearson Test Center Administrator.
  • Administered worldwide Prometric Network computer-based exams.

11. Examination Process

Here's how test center administrators use examination process:
  • Complete various forms pertinent to the examination process.
  • Administered, monitored, and proctored candidates during the examination process.

12. Security Checks

A security check is the processing of manually or automatically checking if a person is armed before entering a building. It's also the checking of a perimeter to see if it's secure. It goes further into the investigation on the background of an individual before the person is employed in an organization to check if there's any criminal record of the person in the past.

Here's how test center administrators use security checks:
  • Perform check-in process, consisting of conducting security checks and scanning for prohibited electronic items.
  • Maintain documents related to security checks and policy enforcement.

13. Test Results

Here's how test center administrators use test results:
  • Work with faculty and staff to prepare and report test results.
  • Proctored exams to candidates as well as give test results.

14. Security Breaches

Here's how test center administrators use security breaches:
  • Manage misconduct such as security breaches or inappropriate behavior
  • Create multiple daily Center Problem Reports for all instances of irregularities and security breaches.

15. Technical Issues

Here's how test center administrators use technical issues:
  • Investigate, report, and troubleshoot technical issues while coordinating with Information Systems and Channel Quality and Security.
  • Communicated with internal departments in a professional and clear manner to investigate and fix any technical issues.
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List of test center administrator skills to add to your resume

Test center administrator skills

The most important skills for a test center administrator resume and required skills for a test center administrator to have include:

  • Computer Software
  • Corporate Management
  • Reset Passwords
  • Complete Exams
  • TCA
  • Customer Service
  • Security Procedures
  • Candidate Issues
  • Test Takers
  • Prometric
  • Examination Process
  • Security Checks
  • Test Results
  • Security Breaches
  • Technical Issues
  • ETS
  • Front Desk
  • Troubleshoot
  • Computer Equipment
  • Test Candidates
  • Test Materials
  • Test Administration
  • Building Problems
  • Video Surveillance
  • Test Environment
  • Certification Exam
  • Test Room
  • Verifies Identification
  • Incident Reports
  • CPA
  • Computer System
  • Clep
  • IRS
  • MCAT
  • Score Reports
  • Praxis
  • Gmat
  • Toefl
  • Image Capture

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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