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Therapy program manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Meaghan Goodman Ph.D.,

TeWhan Hahn Ph.D.

Below we've compiled a list of the most critical therapy program manager skills. We ranked the top skills for therapy program managers based on the percentage of resumes they appeared on. For example, 25.0% of therapy program manager resumes contained patients as a skill. Continue reading to find out what skills a therapy program manager needs to be successful in the workplace.

15 therapy program manager skills for your resume and career

1. Patients

Here's how therapy program managers use patients:

Provided primary physical therapy treatment to patients on caseload and completed necessary documentation for billing insurance and showing medical necessity.
Provide Transplant education to all incoming patients, refer patients to local hospitals for transplantation, provide transplant coordination for facility.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how therapy program managers use customer service:

Service Excellence Trainer- Nominated by senior hospital management to lead hospital wide training seminars on how to excel in customer service.
Received 2010 Company's Excellence Award for Patient Care and Customer Service.

3. Respiratory Care

Respiratory care is the medical care discipline of having expertise in the treatment of illnesses and preventative care related to cardiopulmonary health.

Here's how therapy program managers use respiratory care:

Lead developer for overall respiratory care computer charting program.
Provide instruction and teaching to a variety of groups on respiratory care products and procedures.

4. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how therapy program managers use acute care:

Involved in direct patient treatment in order to assess competency of all incoming Physical Therapy staff in an Acute Care setting.
Direct oversight of 45 Physical, Occupational and Speech Therapy staff in an 1100 bed acute care hospital setting.

5. Respiratory Therapy

Here's how therapy program managers use respiratory therapy:

Worked with medical director to develop respiratory therapy-driven protocols and the Advanced Respiratory Therapy Practitioner role at Duke University.
Participated in design and construction of a new Emergency Room and new Respiratory Therapy department.

6. Rehabilitation

Here's how therapy program managers use rehabilitation:

Coordinated the activities of Physical Therapists, Occupational Therapists, and Speech-Language Pathologists in a rehabilitation setting.
Assisted the Rehab Office Coordinator with daily Rehabilitation Utilization Group management and monthly billing.

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7. Staff Development

Here's how therapy program managers use staff development:

Organized monthly staff development meetings.
Attended Program Lead Monthly meetings to create quality programs for improvement of care and staff development.

8. Direct Patient Care

Here's how therapy program managers use direct patient care:

Act as a resource for nursing staff and provide direct patient care as needed.
Provided direct patient care services to children 0 to 21.

9. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how therapy program managers use clinical operations:

Directed and managed the day to day clinical operations of the rehab department.
Assisted in the administrative and supervisory work in the clinical operations of the hyperbaric department.

10. Regulatory Compliance

Here's how therapy program managers use regulatory compliance:

Performed education and quality assurance of documentation to ensure regulatory compliance and quality.
Prepared and monitored departmental budget, regulatory compliance, and vendor relations.

11. Physical Therapy

Here's how therapy program managers use physical therapy:

Managed therapy program including speech pathology, physical therapy, occupational therapy and audiology services.
Coordinated and scheduled daily occupational and physical therapy for approximately 15 clients from various homes.

12. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how therapy program managers use oversight:

Provide oversight to demonstrate compliance and communicate requirements of the Joint Commission International accreditation.
Administered the annual operations budget which included procurement, cost control, and reimbursement oversight.

13. MDS

Minimum Data Set or MDS refers to a standardized assessment tool used in Medicare and Medicaid-certified nursing facilities. It assists social services specialists with developing, organizing, and conducting programs to resolve and prevent problems relevant to substance abuse, human relations, or dependent care.

Here's how therapy program managers use mds:

Complete Annual and Quarterly MDS for both short term and long-term clients.
Coordinated with MDS nurse on planning RUGS/windows.

14. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how therapy program managers use patient care:

Reduced time lapses in patient care by introducing therapist-driven protocols.
Direct and manage all aspects of patient care within assigned home therapy programs from admission through discharge.

15. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how therapy program managers use program development:

Performed external and internal marketing, program development, QA, computerized documentation and initiation of documentation changes.
Developed and achieved financial and growth gains through formal clinical program development.

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What skills help Therapy Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a therapy program manager stand out to employers?

Meaghan Goodman Ph.D.

Program Director & Assistant Professor, Maryville University

Speech-Language Pathologists help people improve their speech, language, swallowing, hearing, and other communication abilities. The goal of our profession is ultimately to help people effectively communicate and improve quality of life. Therefore, the skills that standout to employers are Speech-Language Pathologists who
-Like to think critically and problem solve,
-Are passionate about the field and demonstrate a desire to continually learn more,
-Are dedicated to serving people and helping them live their best lives,
-And those who possess strong advocacy skills!

What soft skills should all therapy program managers possess?

TeWhan Hahn Ph.D.

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.

Do you want to know more?

List of therapy program manager skills to add to your resume

The most important skills for a therapy program manager resume and required skills for a therapy program manager to have include:

Patients
Customer Service
Respiratory Care
Acute Care
Respiratory Therapy
Rehabilitation
Staff Development
Direct Patient Care
Clinical Operations
Regulatory Compliance
Physical Therapy
Oversight
MDS
Patient Care

Program Development
Speech Therapy
Social Work
TPM
Home Health
SNF
Occupational Therapy
Compassion
Good Communication
Medicaid
Massage Therapy
SLP
Infection Control
Clinical Supervision

Rug
Departmental Budget
PTA
Optima
PPS
Administrative Functions
Financial Performance
Staff Education
EMR
Bed Facility
CARF
Care Conferences

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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