How to hire a ticket agent

How to hire a ticket agent, step by step

Here's a step-by-step ticket agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a ticket agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new ticket agent
• Step 8: Go through the hiring process checklist

What does a ticket agent do?

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1. Identify your hiring needs

   First, determine the employments status of the ticket agent you need to hire. Certain ticket agent roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A ticket agent's background is also an important factor in determining whether they'll be a good fit for the position. For example, ticket agents from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of ticket agents and their corresponding salaries.

   Type of Ticket Agent	Description	Hourly rate
   Ticket Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$10-18
   Transportation Clerk	As a Transportation Clerk, your job is to assess the contents of freight goods and their associated documents. You will be required to check the consignment and the designation details of all containers, passengers, and articles... Show more	$9-19
   Reservation Sales Agent	A reservation sales agent informs customers of products and services offered in hotels, car rentals, airlines, and resorts. They also inform customers of the attraction sites available, directions, and any information they might need through their trip... Show more	$14-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Cash Handling
   • Ticket Sales
   • Direct Passengers
   • Computer System
   • Customer Service
   • Customer Complaints
   • Safety Procedures
   • Baggage Check
   • Ticket Booth
   • Upselling
   • Sales Reports
   • VIP
   • Cash Drawers

   Check all skills

   Responsibilities:

   • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
   • Provide excellent customer service as outdoor ticket agent for group reservations; approach and encourage prospective customers to purchase tickets.
   • Sell tickets and also following quotas and upselling as well
   • Perform FOD walks in the ramp area between flights.
   • Work with TSA, enforce the rules and regulation of the company and FAA.
   • Learned and follow TSA as well as FAA regulation as part of every day activities.

   More ticket agent duties

3. Make a budget

   Including a salary range in the ticket agent job description is a good way to get more applicants. A ticket agent salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a ticket agent in Georgia may be lower than in Minnesota, and an entry-level engineer typically earns less than a senior-level ticket agent. Additionally, a ticket agent with lots of experience in the field may command a higher salary as a result.

   Average ticket agent salary

   $13.91hourly

   $28,940 yearly

   ---

   Entry-level ticket agent salary

   $21,000 yearly salary

   Updated December 20, 2025

   Average ticket agent salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Minnesota	$36,280	$17
   2	California	$35,255	$17
   3	Montana	$32,105	$15
   4	Massachusetts	$31,246	$15
   5	Pennsylvania	$31,150	$15
   6	Virginia	$30,770	$15
   7	North Dakota	$30,108	$14
   8	Nevada	$27,747	$13
   9	Alaska	$27,721	$13
   10	New Hampshire	$27,146	$13
   11	Ohio	$27,032	$13
   12	Maine	$26,584	$13
   13	Colorado	$26,365	$13
   14	Texas	$24,294	$12
   15	South Dakota	$23,158	$11
   16	Florida	$23,008	$11
   17	Utah	$22,804	$11

   Average ticket agent salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	AEG	$36,161	$17.39	8
   2	Sundance Mountain Resort	$34,082	$16.39
   3	Gettysburg College	$33,913	$16.30
   4	Atlantic Retail	$30,123	$14.48
   5	Live Nation Entertainment	$29,413	$14.14	27
   6	Goldbelt Falcon	$29,401	$14.14
   7	House of Blues	$29,117	$14.00
   8	Chautauqua Institution	$28,809	$13.85
   9	NASCAR	$28,511	$13.71	4
   10	Capital Vacations	$28,439	$13.67	8
   11	AccuFleet	$28,283	$13.60
   12	Denver Center for the Performing Arts	$28,106	$13.51
   13	Jefferson Lines	$27,929	$13.43
   14	Patriot Rail	$27,897	$13.41	2
   15	Coach USA	$27,727	$13.33
   16	Speedway Motorsports	$27,688	$13.31
   17	Cape Air	$27,399	$13.17	12
   18	Caesars Entertainment	$25,955	$12.48	41

4. Writing a ticket agent job description

   A ticket agent job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a ticket agent job description:

   Ticket agent job description example

   A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.
   
   This position generates revenue by issuing, selling, upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties, shows, attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3 rd party ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services, Marketing, Special Events, Public Relations, and Sales departments. A ticket seller will work based on business demands and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments, guests, CET management, supervisors, box office leads and the general public.
   ESSENTIAL JOB FUNCTIONS:
   
   Proficient with the ticketing system Process show ticket transactions for guests Promoting and suggesting Cross Property shows and attractions Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards Assist guests with questions about the city and Caesars Entertainment properties Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests show needs and exceeding guest expectation
   
   QUALIFICATIONS:
   
   High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions. A working knowledge of Ticketmaster or other Ticketing system required. Be a positive role model for the team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance and friendly demeanor.
   
   PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
   
   Lifting, up to 30 lbs. Lifting and Setting up stanchions as needed. Will stand, walk, climb/balance, stoop/kneel/crouch/crawl The noise level occasionally will be very loud
   
   Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
   
   The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
   
   Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
   
   As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
   
   At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
   
   Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
   
   A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. Ticket seller will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

   Copy this example

   

5. Post your job

   To find the right ticket agent for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with ticket agents they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit ticket agents who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your ticket agent job on Zippia to find and recruit ticket agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with ticket agent candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new ticket agent

   Once you have selected a candidate for the ticket agent position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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