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Ticket sales representative skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Frederik Beuk,
Dr. Matteo Cantarello Ph.D.
Ticket sales representative example skills
Below we've compiled a list of the most critical ticket sales representative skills. We ranked the top skills for ticket sales representatives based on the percentage of resumes they appeared on. For example, 27.0% of ticket sales representative resumes contained customer service as a skill. Continue reading to find out what skills a ticket sales representative needs to be successful in the workplace.

15 ticket sales representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how ticket sales representatives use customer service:
  • Established lucrative relationships and effectively managed over 150 customer accounts, leveraging customer service and relationship skills.
  • Provide legendary customer service to clients by maintaining superior relationships to grow involvement year over year.

2. Group Ticket Sales

Here's how ticket sales representatives use group ticket sales:
  • Managed game day ticket sales during the season and group ticket sales prior to the beginning of the season.
  • Wholesale Tickets Sales & Reservation Representative * Group ticket sales and coordinator for North American and European airlines.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how ticket sales representatives use outbound calls:
  • Handled inbound/outbound calls to and from box office.
  • Make 80 outbound calls daily Provide additional support to the premium seating, community relations and corporate partnership departments.

4. Season Ticket Holders

Here's how ticket sales representatives use season ticket holders:
  • Documented and provided inventory to 60 seasonal passes to designated ticket holders.
  • Account Management of approximately 2,000 season ticket holders.

5. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how ticket sales representatives use repeat business:
  • Created excellent purchasing experience to build repeat business.
  • Assist Ticket Sales Department to drive revenue through new business and growing repeat business.

6. Ticket Orders

Here's how ticket sales representatives use ticket orders:
  • Assisted customers with troubleshooting problems with existing ticket orders.
  • Managed season ticket orders with Customer Relationship Management applications.

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7. Ticket Operations

Here's how ticket sales representatives use ticket operations:
  • Managed all aspects of ticket operations for 2016/2017 Baseball Seasons, and 2016 Volleyball Season.
  • Assisted ticket operations interns in daily duties and assignments.

8. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how ticket sales representatives use cold calls:
  • Generated revenue through cold calling and face-to-face interaction to make appointments and discuss accounts while obtaining CRM database application knowledge.
  • Prospect potential full season, partial season and group ticket clients through Cold calling and face-to-face selling.

9. Ticket Products

Here's how ticket sales representatives use ticket products:
  • Generate maximum revenue by selling a full-menu of ticket products.
  • Handle incoming sales calls from prospects for all ticket products.

10. NCAA

Here's how ticket sales representatives use ncaa:
  • Prepared and distributed complimentary tickets for recruits and player guests in compliance with NCAA rules and policy.
  • Organized various athletic events including receptions for MAC Tournaments, NCAA playoff games and bus trips.

11. Customer Complaints

Here's how ticket sales representatives use customer complaints:
  • Resolved and/or responded to customer complaints both in person and over the phone.
  • Resolve customer complaints on false tickets which were purchased through a third party.

12. Archtics

Here's how ticket sales representatives use archtics:
  • Worked in ARCHTICS CRM and ticketing system for contact management and ticketing.
  • Utilized Archtics and Microsoft Excel to navigate seating availability for multiple stadiums and arenas.

13. Athletic Events

Here's how ticket sales representatives use athletic events:
  • Assisted in event staffing for University of Minnesota athletic events.
  • Processed ticket sales for university athletic events.

14. Ticket Booth

Here's how ticket sales representatives use ticket booth:
  • Assist patrons in finding their seats, and manning will call ticket booth during show days.
  • Volunteered in ticket booth for football games to sell tickets and handled raffles

15. Season Ticket Packages

Here's how ticket sales representatives use season ticket packages:
  • Generated over $200K of revenue by selling 2,700 group tickets and more than 50 full-season ticket packages.
top-skills

What skills help Ticket Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What ticket sales representative skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for a ticket sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all ticket sales representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.
Do you want to know more?
Read more about what experts have to say about ticket sales representative

List of ticket sales representative skills to add to your resume

Ticket sales representative skills

The most important skills for a ticket sales representative resume and required skills for a ticket sales representative to have include:

  • Customer Service
  • Group Ticket Sales
  • Outbound Calls
  • Season Ticket Holders
  • Repeat Business
  • Ticket Orders
  • Ticket Operations
  • Cold Calls
  • Ticket Products
  • NCAA
  • Customer Complaints
  • Archtics
  • Athletic Events
  • Ticket Booth
  • Season Ticket Packages
  • Inbound Calls
  • POS
  • Computer System
  • Sales Reports
  • Admission Tickets
  • Group Outings
  • Ticket Revenue
  • Season Ticket Sales
  • Football Games
  • Upselling
  • Customer Inquiries
  • Cash Drawers
  • Ticket Transactions
  • Customer Relations
  • Crowd Control
  • Local Businesses
  • VIP
  • Ticket Window
  • Event Tickets
  • Concession Stand
  • Basketball Games
  • Gift Shop
  • Movie Tickets

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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