Tool grinder operator job description

• Provide operational support for AV, VTC, and collaboration tools (Zoom, Teams, Skype, YouTube, GCDS, Facebook, etc…) from 0430-2200, Monday through Friday, excluding federal holidays
• Provide on-site AV and VTC support, to include but not limited to, briefing assistance for all events (e.g., meetings, briefings, distinguished visitor visits, award ceremonies, retirement ceremonies, and command presentations) in designated conference/auditorium locations within USTRANSCOM facilities at Scott AFB.
• Provide on-site AV and VTC support, to include briefing assistance, for USTRANSCOM Commander (TCCC), USTRANSCOM Deputy Commander (TCDC), and USTRANSCOM Chief of Staff (TCCS) attended briefing events at Scott AFB
• Assist with administration of core VTC infrastructure devices including Cisco Video Communication Servers (VCS) and Multipoint Control Units (MCU)
• Schedule and operate VTCs using Cisco Multipoint Control Units (MCU) in secure and unclassified VTC environments
• Provide on-call support as requested with a two (2) hour response time – this may be extended to 24x7 during real-world events, contingencies, exercises, or as required by USTRANSCOM
• Provide user assistance and instructions for operating USTRANSCOM AV and VTC systems Setup, test, and operate Audio Visual (AV) systems within USTRANSCOM
• Setup, execute, and take down fixed and portable Video Teleconferencing (VTC) service and equipment in support of USTRANSCOM mission requirements
• Assist in providing metrics and analysis of equipment installation activities, trouble tickets, and incidents (with special attention to senior leader level issues in a weekly activity report)
• Assist with setup and configuration of new desktop and room based VTC endpoints for deployment
• Additional duties as required which may include office supply tracking and ordering, serving as the Equipment Custodian (EC) for the AV / VTC office, and serving as the Functional Area
• Communications Computer Systems Manager (FACCSM)
• Open and track incident tickets as applicable, utilizing the Government-provided ITSM tool suite
  

QUALIFICATIONS:

• The selected candidate must:
• Be proficient with Audiovisual and VTC equipment operations.
• Have highly effective oral and written communication skills.
• Have exceptional organizational skills and be self-motivated.
• Have CompTIA Security+ certification
• Be able and willing to provide world class customer service in support of the Jacobs client.
• Be a team player willing to assist other team members as necessary to satisfy customer requirements in a timely manner.
• Be able to work in a dynamic environment under potentially stressful situations while remaining calm.
• Be able to accommodate a flexible and varied work schedule to include early mornings, evenings, nights, and weekends.
• Be able to provide on-call support as requested with a two (2) hour response time – this may be extended to 24x7 during real-world events, contingencies, exercises, or as required by USTRANSCOM
• This position requires a Bachelor’s degree or a minimum of 3 years of related experience.

Atlantic Digital offers a generous benefits package to include but not limited to: Medical, Dental, Vision, company paid Life, STD and LTD, a 401(k) plan with 5% company matching contributions, $4K/ annually in Professional Development, Holidays and Paid Time Off.

It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disability.