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Tow truck operator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical tow truck operator skills. We ranked the top skills for tow truck operators based on the percentage of resumes they appeared on. For example, 25.1% of tow truck operator resumes contained transport vehicles as a skill. Continue reading to find out what skills a tow truck operator needs to be successful in the workplace.

15 tow truck operator skills for your resume and career

1. Transport Vehicles

Here's how tow truck operators use transport vehicles:
  • Provide professional assistance operating tow trucks to transport vehicles to destinations and complete paperwork for an AAA contracted garage
  • Drive vehicles with capacities greater than three tons to transport vehicles and materials to and from specified destinations.

2. Tow Truck

Here's how tow truck operators use tow truck:
  • Performed tow truck maintenance and equipment upkeep to ensure immediate availability for emergency dispatch.
  • Provided tow truck assistance in emergency and non-emergency situations.

3. DOT

Here's how tow truck operators use dot:
  • Maintain detailed records of driver qualifications and MVR's in compliance with FMCSA and DOT requirements.
  • Complete daily DOT form to ensure tow vehicle is in safe operating condition.

4. CDL

Here's how tow truck operators use cdl:
  • LICENSE: MD State Class B CDL License with Passenger and Airbrake Endorsements
  • Operated Class CDL B cementing pump truck, pumping cement for oil and gas companies.

5. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how tow truck operators use aaa:
  • Assured positive customer experiences while representing AAA and other roadside assistance companies.
  • Promoted AAA membership to non-members including benefits and safety program.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how tow truck operators use customer service:
  • Maintained excellent customer service and professionalism while transporting vehicles accompanied with customers, contractors and shop owners.
  • Provide efficient and outstanding customer service during Tow Service assignments.

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7. Tire Changes

Here's how tow truck operators use tire changes:
  • Provide roadside assistance to customers including fuel delivery, lock out service, jump starts, tire changes, and tows.
  • Provide members with their emergency roadside assistance calls in the form of towing, jump starts, tire changes and lockouts.

8. Fuel Delivery

Here's how tow truck operators use fuel delivery:
  • Performed emergency road services including jump starts, fuel delivery, and towing.
  • Jump starts, fuel delivery, tire change, etc.)

9. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how tow truck operators use customer vehicles:
  • Maintain equipment in operable condition complying with all regulations and standards, do all repairs to equipment and to customer vehicles.
  • Load and unload customer vehicles in a safe and timely manner.

10. Service Calls

Here's how tow truck operators use service calls:
  • Perform light, medium and heavy tows and service calls for various road clubs, private customers and insurance companies.
  • Created reports of service calls, billings, charges, and receipts for all customer transactions.

11. Lock Outs

Here's how tow truck operators use lock outs:
  • Performed regular tows, accident recoveries, off road recoveries, vehicle lock outs, jump starts and flat tires.
  • Performed lock outs, winch outs, jump starts and regular transportation services in a time effective manner.

12. Rollback

Here's how tow truck operators use rollback:
  • Operated a Tractor trailer, Lowboy trailer, Flatbed Rollback, medium duty, light duty, and heavy duty wreckers.
  • Tow Truck Operator of Light to Medium Duty Rollback and Wheel-Lift Wreckers.

13. Emergency Road Service

Here's how tow truck operators use emergency road service:
  • Operate tow truck and towing equipment to perform emergency road service, towing, accident and abandoned vehicle recovery.
  • Respond to emergency road service requests from in a prompt, professional, courteous and safe manner.

14. Routine Maintenance

Here's how tow truck operators use routine maintenance:
  • Performed routine maintenance on trucks ranging from oil changes to hydraulic line replacement.
  • Performed routine maintenance and major repairs on customer's vehicles.

15. Unload Vehicles

Here's how tow truck operators use unload vehicles:
  • Unload vehicles on to tow lot.
  • Load and unload vehiclesonto wheel lift and/or flatbed tow trucks.
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List of tow truck operator skills to add to your resume

Tow truck operator skills

The most important skills for a tow truck operator resume and required skills for a tow truck operator to have include:

  • Transport Vehicles
  • Tow Truck
  • DOT
  • CDL
  • AAA
  • Customer Service
  • Tire Changes
  • Fuel Delivery
  • Customer Vehicles
  • Service Calls
  • Lock Outs
  • Rollback
  • Emergency Road Service
  • Routine Maintenance
  • Unload Vehicles
  • Dollies
  • Local Law Enforcement
  • Oil Changes
  • Tow Vehicles
  • Automotive Repair
  • Motor Vehicle
  • Mechanical Assistance
  • CHP
  • Local Police
  • Emergency Roadside Assistance
  • Tractor Trailer
  • GPS
  • Emergency Calls
  • State Police
  • Repair Shops
  • Service Stations
  • Hoists
  • Private Property
  • Traffic Laws
  • Highway Patrol
  • Two Way Radios
  • Truck Maintenance
  • Law Enforcement Agencies
  • Commercial Vehicles
  • Automotive Problems
  • Traffic Violations
  • Light Bulbs
  • Road Side Assistance
  • Loose Wires
  • Vehicle Recovery
  • Repair Garage

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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