Tracer job description

Contact Tracer - Raleigh Durham, NCpart-time, 19 hrs/wk from 11/1/2022 - 02/28/2023schedule and hours vary Mon-Sun (6:30am - 10:30 PM)

HealthFitness is looking for a temporary, part-time Contact Tracer to work at our client site located in Raleigh Durham, NC. Customer support professionals working in a vital track & trace position that helps prevent the further spread of the corona virus. These are in-house opportunities, and qualified candidates will have the ability to investigate and log sensitive information.
What you'll be doing

* Calling close contacts of newly diagnosed COVID-19 patients and communicating further actions to those individuals with professionalism and empathy.
* Following approved call scripts to collect and share information with interviewees while maintaining adherence with policies and procedures.
* Provide contacts with approved information about quarantine procedures and if appropriate refer them to testing or social resources.
* Collecting and recording highly sensitive information into a secure data base.

What you'll need to have

* The ability to follow a script and communicate with the upmost professionalism and empathy with limited supervision.
* High School Diploma/GED required.
* Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
* Ability to show empathy to distressed individuals.
* Highly detail oriented, works well within a diverse team, demonstrates a high degree of initiative and flexibility, able to communicate effectively in a positive and professional manner, able to prioritize activities when under tight deadlines, and possesses analytical skills.
* Strong technical skills including word processing and database management, with a particular emphasis on proficiency in Microsoft Office Suite.
* Contact Tracer certification a plus.
* This client site requires full COVID-19 vaccination as an essential job function. HealthFitness adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

ABOUT US

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

Trustmark is pleased to have earned recognition from the

Chicago Tribune as a Chicago Top Workplaces 2020 & 2021 Award winner.

The Indian Health Service, an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally-recognized tribes grew out of the special government-to-government relationship between the federal government and Indian tribes. This relationship, established in 1787, is based on Article I, Section 8 of the Constitution, and has been given form and substance by numerous treaties, laws, Supreme Court decisions, and Executive Orders. The IHS is the principal federal health care provider and health advocate for Indian people, and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for American Indians and Alaska Natives.

HCRS, Inc. is seeking a Contact Tracer who assist with the process of working with a person (patient) who has been diagnosed with an infectious disease to identify and provide support to people (contacts) who may have been infected through close contact with the patient.
Requirements

Tasks and Responsibilities may include all the following, but not limited to:

Making follow up calls to patients after initial call by EPI/Contact Investigator;

Documenting the names and contact information of all individuals who have had contact with a COVID-19 patient;

Tracing and notifying all contacts who have potentially interacted with an infected individual;

Maintaining appropriate discretion with the information;

Tracking and documenting all health data (using an IHS provided software); and/or

Referring contacts for additional testing or health care services as identified.

Minimum Qualifications/ Experience Requirement:

Health care experience or customer service-oriented professionals with experience of frequently interacting with customers.

Preferred Qualifications / Experience Requirement:

Qualified candidates who are local to the community or reservation;

Qualified candidate who is fluent in the major Native language of the local community or reservation;

Candidates who can provide onsite support;

Call center skills (patience, communication, listening, composure, resilience, and persuasion skills) preferred - a portion of work may be conducted via established protocols and scripts

Bachelor's Degree in Public Health or related field.

Candidates with health care training and experience (RN/PHN, Pharmacist, etc.); and/or

Candidates who are licensed, certified, and/or experienced to administer COVID-19 vaccinations

Benefits

Medical, Dental and Vision through Carefirst BCBS

401K plan with employer match

Paid Holidays

Up to 56 hours of Paid Sick Leave

Vacation leave

Telehealth plan

Working Advantage discount purchase plan

Balanceworks - Employee Assistance Program

The Contact Tracer will perform COVID-19 case interviews and contact tracing to support the statewide COVID-19 response using a culturally respectful approach that builds trust and facilitates the free sharing of information. The Contact Tracer will gather information about the case, gather information about the case's contacts, notify and educate any household/close contacts who are present during the interview, and assess case and household contact needs for services to support isolation/quarantine, including medical care. The Contact Tracer will use a dedicated data system for collecting and documenting case and contact information obtained from contact interviews.
Job Duties and Responsibilities

+ Field incoming application-specific questions, concerns, and break-fix related incidents

+ Conduct telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19

+ Provide follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring and assess the need for medical care and supportive services

+ Communicate with cases and contacts in a professional and empathetic manner

+ Collect and record information from the case interview/contact gathering into the data system

+ Follow approved scripts and protocols, provide people with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing

+ Conduct in-person investigations into congregate settings and selected cases and contacts, as needed

+ Maintain daily communication with their Supervising Contact Tracer, as assigned

+ Provide information on where to find other social, health resources using approved script/resource list

+ Receive telephone consent for potential follow-up calls from LDH or other organizations offering support services

+ Protect and maintain individuals' privacy and confidentiality.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Qualifications

Education

High school diploma or GED required

Knowledge, Skills and Abilities

+ Health-related professional experience or public health training

+ Ability to demonstrate a professional, positive attitude and work ethic

+ Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress

+ Ability to show empathy and be nonjudgmental towards distressed individuals

+ Excellent organizational skills

+ Critical thinking and sound judgment

+ Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information

+ Ability to speak, read, and write English

+ Proficiency in languages other than English a plus

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Licensing

This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Qualifications

Education

Required

+ High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)